I have a question for the Adobe customer service dept., not for the "community" as a whole!

I have a question for the Adobe Customer Serice Dept., not the "community" as a whole. And I expect an answer! I want to know why I am expected to sign up for another service package when I just paid $25+ yesterday to be able to convert files back and forth from a PDF to a Word file and then back to a PDF. What kind of rip-off is this?

Hi,
I am very sorry that you had unpleasant experiences with our customer service.
If you would like to export your PDF files to MS Word files then ExportPDF tool will do the job.
If you would like to convert MS Word files to PDF then ConvertPDF tool will the the job.
If you would like to export your PDF files to Word file then convert the Word files back to PDF then PDF Pack service is required which includes ExportPDF/Convert to PDF/Combine Files tools.
Please let me know if you have any questions/issues.
Thank you.
Hisami

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