I have a question regarding my txt/alert tones. I recently updated my iPhone 5's software without first backing it up on iCloud or my computer (oops). After my phone finished updating, i lost the new ringtones and txt/alert tones i had bought.

Question

I have a question regarding my txt/alert tones. I recently updated my iPhone 5's software without first backing it up on iCloud or my computer (oops). After my phone finished updating, i lost the new ringtones and txt/alert tones i had bought. I connected my iPhone to my computer and sync'd it hoping that it could download my purchases from the itunes store and then put them back on to my phone but no such luck. When i look at my iphone on my computer and look at tones, they do not show up at all. However, if i click on the "On This iPhone" tab and click on "Tones" the deleted ringtones and altert tones show up...they are just grey'd out and have a dotted circle to the left of them. I also tried to go to the iTunes store on my phone and redownload them and it tells me that i have already purchased this ringtone and asks me if i want to buy it again. I press Cancel. I know when i do that with music it would usually let me redownload the song without buying it again but it wont let me with the ringtones...so how do i get them back? any help would be greatly appreicated

Answer 1

Greetings,
I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
Good Luck - Cheers,
M.