I have a ransomware virus on chrome browser that blocks use of browser How do I remove this virus. I scan with norton and shows no virus
I have a ransomware virus on chrome browser the blocks use of browser How do I disable virus?
It's likely the "FBI Moneypak browser hijack" which works by hijacking Javascript in the web browser so you can't escapte.
What you do is press command tab to get to the Finder, then from the Apple Menu select > Force Quit on Chrome.
Apple menu > System Preferences > General >
Uncheck “Restore windows when quitting and re-opening apps“
Apple Menu select > Shutdown, restart and don't start up Chrome.
Use Safari to find out how to disable loading of previous web pages in Chrome ( I don't use it )
Once Chrome loads, then Reset it's caches etc.
If you know the domain name of the malicious site, then feed it here
https://www.google.com/safebrowsing/report_badware/
Similar Messages
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HT4059 Have just purchased yet another i book that has mult an d how can i fix this
Have just purchased yet another i book that has multiple error message and blank pages how can I fix this
Try deleting the book from the bookshelf in your iBooks app and then re-download it via the Purchased tab in the ibookstore in it. If it re-downloads in the same state then use the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that book and use the 'Report a Problem' link.
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
I have downloaded " youtube to MP3 1.0.7" add-on. How do I remove it and furthermore how would I have "any other" any-on?
Kaspersky doesnot release patch for KIS/KAV 11 anymore, Upgrade your Kaspersky to Kaspersky 2012 and activate with your existing license, you will be activate within loosing any days and you will get
* Kaspersky URL Advisor 12.0.0.559
* Kaspersky Antibanner 12.0.0.559
which are fully compatible with Firefox 8<br>
Upgrading Instruction of Kaspersky 2012
* http://forum.kaspersky.com/index.php?showtopic=67812
* http://forum.kaspersky.com/index.php?showtopic=209835
if any query need, let me know? :) -
I'm having problems with my AirPort Extreme , it's saying that I have a private IP and that I need a DNS. Can any one help me
Configure the AirPort Extreme to operate in Bridge Mode.
Open AirPort Utility
Click on the Airport Extreme, then click Edit
Click the Network tab at the top of the window
Change the setting for Router Mode to "Off (Bridge Mode)"
Click Update to save the new settings -
any websites I go to that reference removing it are part of the bug. This is all I know
Do a malware check with some malware scan programs. You need to scan with all programs because each program detects different malware. Make sure that you update each program to get the latest version of the database before doing a scan.
* http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
* http://www.superantispyware.com/ - SuperAntispyware
* http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
* http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
* http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and Searches are redirected to another site -
I have macbook pro and am on OS X Yosemite 10.10.2 . I am having lot of warning message on my browser that my computer is infected with malware/spyware and use mackeeper. How do I solve this issue . This is happening more on chrome and Safari browser
There is no need to download anything to solve this problem. You may have installed a variant of the "VSearch" ad-injection malware. Follow Apple Support's instructions to remove it.
If you have trouble following those instructions, see below.
Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.
Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
/Library/LaunchDaemons
In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "LaunchDaemons" may open. Look inside it for two files with names of the form
com.something.daemon.plist
and
com.something.helper.plist
Here something is a variable string of characters, which can be different in each case. So far it has always been a string of letters without punctuation, such as "cloud," "dot," "highway," "submarine," or "trusteddownloads." Sometimes it's a meaningless string such as "e8dec5ae7fc75c28" rather than a word. Sometimes the string is "apple," and then you must be especially careful not to delete the wrong files, because many built-in OS X files have similar names.
If you find these files, leave the LaunchDaemons folder open, and open the following folder in the same way:
/Library/LaunchAgents
In this folder, there may be a file named
com.something.agent.plist
where the string something is the same as before.
If you feel confident that you've identified the above files, back up all data, then drag just those three files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.
Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.
The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.
Open this folder:
/Library/Application Support
If it has a subfolder named just
something
where something is the same string you saw before, drag that subfolder to the Trash and close the window.
Don't delete the "Application Support" folder or anything else inside it.
Finally, in this folder:
/System/Library/Frameworks
there may an item named exactly
v.framework
It's actually a folder, though it has a different icon than usual. This item always has the above name; it doesn't vary. Drag it to the Trash and close the window.
Don't delete the "Frameworks" folder or anything else inside it.
If you didn't find the files or you're not sure about the identification, post what you found.
If in doubt, or if you have no backups, change nothing at all.
The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked. -
i have internet explorer in my computer. i don't use it anymore. i want to remove it. can i do so without affecting my computer's operation?
We do not support removing Internet Explorer or any other browser except Firefox. Sorry.
To get support for other web browsers visit the following links
[http://www.support.microsoft.com/ Internet Explorer]
[http://www.google.com/chrome Google Chrome]
[http://www.apple.com/safari Safari] -
I have iPhone 4s, and using latest iOS. When I try to open any link from Twitter or Facebook, it goes to open some wrong webpage. My iphone seems to be infected or suffering from some spyware or malware. How can I remove this wrong link opening ? Please help me to resolve...
I think the McAfee suite will do the trick when I pay them a one-time fee of $69 or $179 for a year for unlimited support.
Your call of course but IMO a waste of money. Please read this first:
There are many forms of ‘Malware’ that can affect a computer system, of which ‘a virus’ is but one type, ‘trojans’ another. Using the strict definition of a computer virus, no viruses that can attack OS X have so far been detected 'in the wild', i.e. in anything other than laboratory conditions. The same is not true of other forms of malware, such as Trojans. Whilst it is a fairly safe bet that your Mac has NOT been infected by a virus, it may have another security-related problem, but more likely a technical problem unrelated to any malware threat.
You may find this User Tip on Viruses, Trojan Detection and Removal, as well as general Internet Security and Privacy, useful:
https://discussions.apple.com/docs/DOC-2435
The User Tip (which you are welcome to print out and retain for future reference) seeks to offer guidance on the main security threats and how to avoid them.
More useful information can also be found here:
http://www.reedcorner.net/mmg/ -
My Internet company sent me a notification saying I had a "BOT" virus on my computer and that they would shut down my internet access. They given 28 hours to remove this virus. How Can I remove this thing!?
Flashback is only one possibility. See About the Flashback malware for information about it and how to get rid of it.
Unfortunately, these kinds of problems can happen for a variety of other reasons. There's very little malware that actually can cause a Mac to become part of a botnet. You could have an infected Windows PC on your network. (Perhaps because of a visitor or because you're using an open, unencrypted wireless network and have a "squatter.") Or it could be false positives.
If you do all the checks mentioned on my Flashback page and still can't find any infection, you need to lock down your wireless network (change the security to WPA2 with a strong password) and check out any Windows machines that are on your network.
(Note that my pages contain links to other pages that promote my services, and this should not be taken as an endorsement of my services by Apple.) -
It Gives me no reason this message often the first to enter my pass:" When you can not buy Equilibrium - Leonardo da Vinci's Balance Puzzle " and 27other elements. Please try again later". How can I remove this annoyng message? Maybe it's a Virus?
The old rule of thumb was to keep 10-12 GB free. Any lower than that and you will start to have trouble. I was very close to that for a long time and never had any complaints. Now, Lion "encourages" 20% free space (on my newer 250 GB drive) so I try to keep it with more than 50 GB free.
Do you still have the original memory in that machine too? The metal plate you have to remove in the battery compartment also provides access to the RAM. Your machine will take 2 GB of RAM, possibly 3. You definitely want to max that out too.
Regardless, you definitely need a new hard drive. When Apple switched to PC components, they had to take a quality hit. These 2.5" notebook hard drives are not very reliable. I'm surprised your hard drive hasn't died by now. I usually get a new hard drive with every major OS upgrade. A $ 50 investment every couple of years is no big deal.
Unfortunately, you (and I) suffer from being an early adopter in 2006. Those 32-bit machines only accept 2 GB RAM (maybe 3) and are only 32-bit so they can't be upgraded to Lion. Because of this limitation, you won't see as dramatic an improvement as you would with a 2007 machine. If you run more than a couple of applications, your hard drive is always going to have to be doing some VM work. My 2006 machine has even lost its bluetooth. I gave it to my brother. My very similar 2007 Macbook is still running great.
So, you must get a new hard drive because your old one is likely on death's door. If you don't have at least 2 GB - get it. If you can't afford a new machine, you might want to consider an SSD. That might help mitigate your RAM limitations. You can spend from $ 100 to $ 350 and get a dramatic speed improvement. -
I have CS6 and CC installed on my mac when I'm using CS6 and use bridge CC activates how can I set this to only work on one and not the other
If you want Bridge CS6 to open when using Photoshop CS6, you must quit Bridge CC.
Then File menu > Browse in Bridge will bring up Bridge CS6.
If Bridge CC is already open, The File > Browse in Bridge for Photoshop CS6 will use Bridge CC and Bridge CS6 will not open.
I hope that's the answer you were looking for.
Gene -
Somehow when I do a search from toolbar it redirects to bing. I have been unable to restore it so that it goes to google. How do I remove this unwanted search engine?
Hi kjkirtley,
Your question is not quite clear about where you are doing the searches from, but I will presume you are trying to do searches from Safari (Apple’s web browser) and it is using Bing as the default search engine. You can set the default search engine to Google by going to the Safari menu > Preferences > General > Default Search Engine:
See this article for further information -
Safari 7 (Mavericks): Search the web
http://support.apple.com/kb/PH17150
Thanks for using Apple Support Communities.
Best,
Brett L -
On my IMac, Microsoft's Internet Exlorer 5.2 for Mac was installed and I can not seem to uninstall it. The explorer browser keeps coming back up. How do
I removed the program in its totality? Any one?Have a read here http://macosx.com/forums/mac-os-x-system-mac-software/32102-uninstall-internet-e xplorer.html
Stefan -
When I try to log on to I Tunes, I receive a message that it is locked or that I don't have permission to use it. How do I fix this?
If iTunes was working previously then it is possible that the preference file that records the location of your library has been corrupted. Clicking the icon to launch iTunes then immediately press and hold down the shift key. Keep holding until asked to choose or create a library. Click choosem then browse to and open your iTunes Library.itl file, normally found in <User's Music>\iTunes.
Alternatively see Repair security permissions for iTunes for Windows if there really is a permissions issue or Empty/corrupt iTunes library after upgrade/crash in case the library itself is damaged.
tt2 -
At start up I get a request to install a bitdefender extension to safari. I am sure this is a virus as the link is not familiar, how do I remove this start up request
Hi Pero127,
What I mean is was this a package installer, or an actual extension?
If just an extension, when you double click one, the OS asks if you want the extension installed. In which case, yes, that is the only item installed on your computer and you can then just uninstall it.
But if it was an application installer package, then it could have installed many more items onto your computer than just the extension. The rest will still be on your drive after removing the extension.
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