I have a recently acquired iphone 4s and despite having good hearing and the volume up to max can barely hear who ever I am speaking to. WHat is wrong with the phone?

I have a recently acquired iphone 4s and despite having good hearing and the volume up to max can barely hear who ever I am speaking to. WHat is wrong with the phone?

The plastic cover was removed before I left the store and I have moved the volume up and down during, before and after phone calls. Have tried it in protective case and out of it. Impossible to hear calls unless phone is on speaker. There seems to be lots of comments re this. Is it a significant flaw? Can I fix it?

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