I have a report from WhatisHang which (in theory) tells my why my firefox constantly hangs up. But I need someone who can help figure this out.

Question

I hope this section will work, i couldnt find a place for Hang ups, and this problem doesnt usually cause a full crash, which is why it was hard to figure it out.
I finally used the program WhatisHang to try to get an idea of what is causing the seemingly random hanging, but have been unable to find anyone who can help me with it.
I have posted the Troubleshooting Information, though i dont think it would be of much help.
I have the report available but dont know where i can post it.

Answer 1

I must admit I seem possibly to be suffering from hangs also, although as I am often not in a hurry when using firefox on this machine it has little impact. I am using a legacy computer and tend to blame this on the computer or maybe background tasks such as from security software or indexing.
'''Do you still get the hangs in safe mode with all''' (or maybe all but one essential plugin if you think a plugin is involved in the hangs) '''plugins disabled ?
Have you tried to rule out
* background tasks are the problem, <br/>(at least monitor what else is running using Task Manager or sysinternals process explorer)
* [[is my firefox problem a result of malware|malware]]. <br/>( consider full system scans with multiple tools/software)
* any other interacting programs or plugins <br/>(some may not be listed in firefox, you may need to check / uninstall from the OS {Windows Control Panel})
**it may also be an idea to check hangs still occur when WhatIsHangs is not in use.
* have you tried logging the cc & gc times in the error console, <br/>(if for instance you see times in 1000s of milliseconds appearing you may have then identified one reason for firefox being unresponsive, even if the cause is not yet identified. - a symptom the memshrink firefox developers will no doubt be eager to investigate)
* if you can get hangs in safe mode, on at least the Aurora channel releases I suggest you immediately go ahead and file a bug yourself. (I will try to find time if not today then next weekend to look more closely at my own system to see if it is showing hangs in firefox use)
** ideally try with all default preferences
** As you have changed preferences, I suggest you include as a attachment in the bug your list of user modified preferences (use ''about:support'' or Troubleshooting Information option)
** State what security software is in use, it could be an important factor.<br/> (I imagine the majority of users have security software, or if not have security vulnerabilities and potentially an undetected malware problem)
I will try to find and download a copy of WhatIsHang, see if it works on my system and what results it then shows.
I realise I have not said anything terribly helpful I solving your problem, but I suspect you are not alone in having hangs, if you are able to spare the time to investigate and report I am sure it will help others.
Firefox has had a few problems recently that would have been solved sooner if they were investigated when first reported, but unfortunatly an advantage of firefox is how easy it is to customise, but the downside is differentiating between a firefox fault and customisation problems.