I have a rescue email, but my security question reset link does not send after several tries. What do I do now?

I've waited for days for the link to be sent but it's still not there. In total, I've almost waited a month. I can't even buy anything from the app store! I need help with this!

If you don't have a rescue email or you don't receive the email then you will need to contact AppleCare for assistance. Follow the article below to find the number in your country:
http://support.apple.com/kb/HE57

Similar Messages

  • Hi, I have forgotten Rescue email address and security questions answers. What I only have is my Apple ID and my password. How can I fix it?

    Hi, I have forgotten Rescue email address and security questions answers. What I only have is my Apple ID and my password. How can I fix it?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • Forgot my security question and apple does not send email

    forgot my security answer and apple does not send email for the instrctions to reset

    Click here and request assistance.
    (76924)

  • HT5312 I don't have a rescue email and forgot security questions

    Alright, I've been pretty ****** about this for about a week. I have NEVER been asked to answer my security questions, not once since day one. I went to make an in-app purchase, when it asked me for it. Issue it, I can't remember it, mainly because Apple never asked me what they are. The second issue is, I never created a rescue email. I don't think it existed when I made my AppleID. I'm doing whatever I can do to make that purchase. One thing I will never do is, is call Apple, because I can't hear people real well on the phone. I haven't been able to find a support email either. I feel like I wasted $30 bucks. Any idea how to reset the questions?

    Click here and request assistance.
    (87196)

  • I have no "Rescue email" contact in order to reset my security questions and I don't believe I ever answered any security questions when I created my Apple ID for Itunes.  Someone kindly sent me Apple support link but to no avail!  Please Help me!

    I have no "Rescue email" contact in order to reset my security questions!!  I've been trying now for 4 days to contact Apple/Itunes but I only get sent answers from a support team that say they cannot help me with my problem!! 
    The thing is that I can't ever remember answering any security questions and without a rescue email, I'm unable to reset them or even set them for the first time!!
    I can't believe that no-one from Apple/Itunes can help me with this simple problem but unfortunately that is the case - Incredible, isn't it!!!
    Would anyone know how I could solve this problem online???   Because each time I sign into Itunes, the same security questions reappear and reappear and reappear.  In fact I've got to the point where I feel like uninstalling Itunes and downloading an alternative.
    Many thanks

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (111154)

  • HT201363 I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.

    I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.

    -If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com.  Clicking the link will send the reset to your rescue email address (NOTE:  This is not the same address as your Apple ID email)
    -If there is no link on the page, then you didn't establish a rescue email address.  Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
    -If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
    HTH

  • HT5312 I forgot my security questions answer and does not have the rescue Email.

    I forgot my security questions answer and does not have the rescue Email.

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

  • HT5312 i was unable to reset my security questions, and i do not have a rescue email   Please i need to reset them to be able to use my apple id again normally

    i was unable to reset my security questions, and i do not have a rescue email   Please i need to reset them to be able to use my apple id again normally

    halaalsalhi wrote:
    i was unable to reset my security questions, and i do not have a rescue email 
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact

  • My iPhone says I can't buy thing without entering security questions which I have forget and I can't change rescue email without my security questions????

    My iPhone says I can't buy thing without entering security questions which I have forget and I can't change rescue email without my security questions????

    Then you aren't looking closely enough.
    https://discussions.apple.com/message/21396255#21396255
    https://discussions.apple.com/message/22492054#22492054
    https://discussions.apple.com/message/21098869#21098869
    https://discussions.apple.com/message/20648647#20648647
    Shall I go on?
    Anyways, his question was already answered, AND there are DOZENS of threads where the same question is answered previously.

  • HT5312 i forgot my rescue email and my security questions since i have created them since a long time, i want to change the rescue email is it possible?

    i forgot my rescue email and my security questions since i have created them since a long time, i want to change the rescue email is it possible?

     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • HT5622 i want to change my security questions.but the security questions reset is on an other email e dont know the email... how can i put a other email so i can reset it?

    i want to change my security questions.but the security questions reset is on an other email e dont know the email... how can i put a other email so i can reset it? and i got money on it

    If you don't have access to your rescue email account (you won't be able to change it until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

  • I forgot my rescue email address and security questions

    i forgot my rescue email address and security questions...i cant remember which email address i used for my rescue email address id

    See Kappy's previous write-up.
    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
    for got security questions: Apple Support Communities

  • HT204088 I have itunes card was added to my iTunes, but unfortunately the account is turned off due to the security question a Malhal is not Send Me on My Account

    I have itunes card was added to my iTunes, but unfortunately the account is turned off due to the security question a Malhal is not Send Me on My Account

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • Ive forgot my security questions and it does not say underneath to send rescue email? please help

    ive forgot my security questions and it does not say underneath to send a rescue email please help

    You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (90681)

  • I forgot my rescue email and my security questions

    i forgot my rescue email and my security questions
    plz hellp meeee  plzzzzzzzzzz

    https://iforgot.apple.com. If you cannot resolve it there you will need to contact the Apple Account Security Team: http://support.apple.com/kb/HT5699

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