I have a Serial Number which worked fine on my MacBook Pro but does not work on my desktop PC (Win 7). What is the problem?

You haven't identified the version so I can't tell if offering you contact options for Adobe Support will be of use to you. But they will likely be your only hope of getting resolution unless you just happen to be using the wrong number as the serial number.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

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