I have a slow Macbook Pro

Hi guys,
I hope you all are doing well. I have a slow Mac, it is a 10.8.3, 2.5 Intel Core, 4GB. I bought this brand new from Apple. For the last year, this laptop has been slow to the point where I think it would be cheaper to move back to the PC and just buy a new PC every 2-3 years.
The problems I have are the following:
1. Web pages are loading up slow. The PC loads them faster on the same network.
     - I have tried clearing the cache and ran Onyx as well. I used Safari and Chrome
      - I also ran ClamXav and no high level virus pops up. My former boss did have a virus on his where when he would show up with his laptop at the office and      the internet would slow down. Genius bar was no help, but our help desk found a virus that was killing our bandwidth. He downloaded a lot of movies from      Bittorrent. So I was thinking I may have the same problme. But I am not sure if ClamVav is advanced enough to find these types of viruses. And Genius      Bar could not find any problem.
2. Loading programs take a while, espcially with Word and Excel. The PC loads faster.
     - I ran the disk utilies to verify disk and the permissions
     - I even formatted the Hard Drive and reinstalled the software.
3. Sometimes when I play a embedded video, the whole screen turns black and would take 30 second or so for the screen to reappear and continue with the clip. This problem started today.
4. The hard disk clicks once in a while. Back when I was on the PC, this was a sign that the HD needs to be replaced
     - I would run the utility to see if the hard disk was fine. About 5 months ago it said the disk was damaged. I have been rerunning once every two months      since and so far that error has not reappeared.
I use this laptop just to check email and surf the web. I do not do any graphic design so do not know why these simple functions are a headache. I do watch movies as well on the laptop.  I have run the Activity Monitor and nothing is really eating the the CPU and I have a decent amount of free HD space.
I did take the laptop to Apple and they said the laptop seemed sluggish and when they did an overnight test they could not find any problems. I have has the video board changed out a few times because sometimes when I would use Safari, the screen would have a "white snow screen" for a split second from I jump from the homepage to another website. This stopped when I upgraded to the recent OS.
Sometime the Apple tech would say that the corrupt video board would also affect the wireless connection thus the slow internet. But for this laptop, I think I changed the video board around 3 times, which is disappointing for a laptop that costs around $2,000 versus a $600 PC. I do use this laptop everday and carry it around each day until the PC laptops in the past. So it has been my workhorse for over 3+ years.
I really do not think I need more memory since my laptop use is not demanding. I may be that the hard drive needs to be changed out or some type of virus eating up my performance. If the hard drive, I was thinking of getting a SSD.
Any help would be appreciated.

First, back up all data immediately, as your boot drive might be failing.
There are a few other possible causes of generalized slow performance that you can rule out easily.
Reset the System Management Controller.
If you have many image or video files on the Desktop with preview icons, move them to another folder.
If applicable, uncheck all boxes in the iCloud preference pane.
Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
Check your keychains in Keychain Access for excessively duplicated items.
If you have more than one user account, you must be logged in as an administrator to carry out this step.
Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.

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    Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
    Step 2
    Launch the Console application in the same way as above, and select “kernel.log” from the file list. Post the dozen or so most recent messages in the log — the text, please, not a screenshot.
    If there are runs of repeated messages, post only one example of each. Do not post many repetitions of the same message.

  • My macbook pro is running slowly. How do I speed it up?  Problem description: Slow macbook pro  EtreCheck version: 2.1.2 (105) Report generated December 12, 2014 at 9:28:15 AM EST  Hardware Information: ️      MacBook Pro (13-inch, Late 2011) (Verified)

    Problem description:
    Slow macbook pro
    EtreCheck version: 2.1.2 (105)
    Report generated December 12, 2014 at 9:28:15 AM EST
    Hardware Information: ℹ️
      MacBook Pro (13-inch, Late 2011) (Verified)
      MacBook Pro - model: MacBookPro8,1
      1 2.4 GHz Intel Core i5 CPU: 2-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1280 x 800
    System Software: ℹ️
      OS X 10.10.1 (14B25) - Uptime: 5 days 1:56:44
    Disk Information: ℹ️
      TOSHIBA MK5065GSXF disk0 : (500.11 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      Macintosh HD (disk1) / : 498.88 GB (50.81 GB free)
      Core Storage: disk0s2 499.25 GB Online
      MATSHITADVD-R   UJ-8A8 
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /System/Library/Extensions
      [not loaded] com.Logitech.Control Center.HID Driver (2.6.0) [Support]
      [not loaded] com.palm.ClassicNotSeizeDriver (3.2.1) [Support]
      [not loaded] com.wacom.kext.pentablet (5.0.5) [Support]
    Startup Items: ℹ️
      HP IO: Path: /Library/StartupItems/HP IO
      Parallels: Path: /Library/StartupItems/Parallels
      Startup items are obsolete in OS X Yosemite
    Problem System Launch Agents: ℹ️
      [failed] com.apple.AirPlayUIAgent.plist [Details]
      [failed] com.apple.CallHistoryPluginHelper.plist
      [failed] com.apple.CallHistorySyncHelper.plist
      [failed] com.apple.cmfsyncagent.plist [Details]
      [failed] com.apple.coreservices.appleid.authentication.plist [Details]
      [failed] com.apple.EscrowSecurityAlert.plist [Details]
      [failed] com.apple.icloud.fmfd.plist
      [failed] com.apple.lookupd.plist
      [failed] com.apple.sbd.plist [Details]
      [failed] com.apple.security.cloudkeychainproxy.plist
      [failed] com.apple.spindump_agent.plist [Details]
    Problem System Launch Daemons: ℹ️
      [failed] com.apple.AssetCacheLocatorService.plist [Details]
      [failed] com.apple.awdd.plist
      [failed] com.apple.ctkd.plist
      [failed] com.apple.GSSCred.plist
      [failed] com.apple.icloud.findmydeviced.plist
      [failed] com.apple.ifdreader.plist
      [failed] com.apple.nehelper.plist
      [failed] com.apple.periodic-daily.plist [Details]
      [failed] com.apple.periodic-weekly.plist [Details]
      [failed] com.apple.softwareupdate_download_service.plist [Details]
      [failed] com.apple.spindump.plist [Details]
      [failed] com.apple.tccd.system.plist [Details]
      [failed] com.apple.wdhelper.plist
      [failed] com.apple.xpc.smd.plist [Details]
      [failed] org.cups.cupsd.plist [Details]
    Launch Agents: ℹ️
      [loaded] com.google.keystone.agent.plist [Support]
      [loaded] com.hp.help.tocgenerator.plist [Support]
      [running] com.wacom.pentablet.plist [Support]
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist [Support]
      [running] com.fitbit.galileod.plist [Support]
      [loaded] com.google.keystone.daemon.plist [Support]
      [loaded] com.microsoft.office.licensing.helper.plist [Support]
    User Launch Agents: ℹ️
      [running] com.spotify.webhelper.plist [Support]
    User Login Items: ℹ️
      iTunesHelper UNKNOWN (missing value)
      Microsoft AU Daemon Application (/Applications/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app)
      Adobe Update Manager UNKNOWN (missing value)
      Microsoft Excel Application (/Applications/Microsoft Office 2004/Microsoft Excel)
      SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
      Inspiration 8 Application (/Applications/Inspiration 8/Inspiration 8.app)
      Fitbit Connect Menubar Helper Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
      apple-scc-20141117-121931 UNKNOWN (missing value)
      HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
      HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
    Internet Plug-ins: ℹ️
      Flip4Mac WMV Plugin: Version: 2.1.0.33 [Support]
      FlashPlayer-10.6: Version: 15.0.0.246 - SDK 10.6 [Support]
      Default Browser: Version: 600 - SDK 10.10
      Flash Player: Version: 15.0.0.246 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
      AdobePDFViewer: Version: 8.1.0 [Support]
      o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
      QuickTime Plugin: Version: 7.7.3
      SharePointBrowserPlugin: Version: 14.1.0 [Support]
      googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
      iPhotoPhotocast: Version: 7.0 - SDK 10.7
    User internet Plug-ins: ℹ️
      Unity Player: Version: UnityPlayer version 1.6.2 [Support]
    3rd Party Preference Panes: ℹ️
      Flash Player  [Support]
      Flip4Mac WMV  [Support]
      Logitech Control Center  [Support]
    Time Machine: ℹ️
      Skip System Files: NO
      Auto backup: YES
      Volumes being backed up:
      Macintosh HD: Disk size: 498.88 GB Disk used: 448.07 GB
      Destinations:
      Data [Network]
      Total size: 2.00 TB
      Total number of backups: 59
      Oldest backup: 2014-03-12 12:51:24 +0000
      Last backup: 2014-12-05 16:47:01 +0000
      Size of backup disk: Excellent
      Backup size 2.00 TB > (Disk size 498.88 GB X 3)
    Top Processes by CPU: ℹ️
          3% hidd
          0% Fitbit Connect Menubar Helper
          0% WindowServer
          0% fontd
          0% syslogd
    Top Processes by Memory: ℹ️
      206 MB iPhoto
      172 MB Mail
      64 MB Safari
      60 MB mds
      52 MB com.apple.WebKit.WebContent
    Virtual Memory Information: ℹ️
      49 MB Free RAM
      832 MB Active RAM
      796 MB Inactive RAM
      1.41 GB Wired RAM
      45.93 GB Page-ins
      1.06 GB Page-outs
    Diagnostics Information: ℹ️

      Macintosh HD (disk1) / : 498.88 GB (50.81 GB free)
    You have only about 10 percent free drive space left. 50gB is enough to run the computer but, if it gets much smaller, that can slow how Virtual Memory (VM) works as the system has to more carefully search the remaining space for qualified blocks to which to write data.
    Adding RAM will reduce the writes-to-disk by VM but you should probably consider a little holiday disk cleaning of stuff you no longer use.
    This concerns me:
    User Login Items: ℹ️
      iTunesHelper UNKNOWN (missing value)
      Microsoft AU Daemon Application (/Applications/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app)
      Adobe Update Manager UNKNOWN (missing value)
      Microsoft Excel Application (/Applications/Microsoft Office 2004/Microsoft Excel)
      SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
      Inspiration 8 Application (/Applications/Inspiration 8/Inspiration 8.app)
      Fitbit Connect Menubar Helper Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
      apple-scc-20141117-121931 UNKNOWN (missing value)
      HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
      HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
    That is a LOT of log-in items for a compute with 4GB RAM. Some are hard to avoid but Excel is a big program that can be easily launched from the Dock. I don't know what "Inspiration 8" is but likely the same advice will apply.

  • I have formatted the macbook pro 13,now i see 150GB drive and 350GB drive is not seen,pl advise to recover the 350GB and make single hard disk without partition

    i have formatte the macbook pro 13 as it was slow and with boot camp,at the time of format sesstion stopped at 61% and was asking 6 hours to
    complete.this was for 24 hrs on condtion so i skipped and now i find only 150 gb reserved for boot camp,where 350 allocated for mac is missing
    pl advise the solution
    i wish to install maverick so i started this on my 10.6.8 verstion macbook
    thaks and regards
    Dr srinivas

    Use the trackpad to scroll, thats what it was designed for. The scroll bars automatically disappear when not being used and will appear if you scroll up or down using the trackpad.
    This is a user-to-user forum and most people will post on here if they have problems. You very rarely get people posting to say there update went smooth. The fact is the vast majority of Mountain Lion users will not be experiencing any major problems with the OS, or maybe with apps which are not compatible, but thats hardly Apple's fault if developers don't update their apps.

  • I have a new MacBook Pro with OS10.8.2 and cannot get Contacts to print a list of addresses with pictures showing.  There is a check box selecting "picture" which has been checked - but no picture.  This worked fine on OS10.7.5.  Problem??

    I have a new MacBook Pro with OS10.8.2 and cannot get Contacts to print a list of addresses with pictures showing.  There is a check box selecting "picture" which has been checked - but no picture.  This worked fine on OS10.7.5.  Problem??

    First, back up all data immediately, as your boot drive might be failing.
    There are a few other possible causes of generalized slow performance that you can rule out easily.
    Reset the System Management Controller.
    If you have many image or video files on the Desktop with preview icons, move them to another folder.
    If applicable, uncheck all boxes in the iCloud preference pane.
    Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
    Check your keychains in Keychain Access for excessively duplicated items.
    If you have more than one user account, you must be logged in as an administrator to carry out this step.
    Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
    When posting a log extract, be selective. Don't post more than is requested.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.

  • Slow MacBook Pro 10.9.5

    Like so many others, my MBP has slowed to a crawl. Based on responses to others’ questions, I assume that I have too many items eating up RAM. Here’s my EtreCheck report. Thanks in advance for your help.
    Problem description:
    Slow MacBook Pro
    EtreCheck version: 2.1.8 (121)
    Report generated February 14, 2015 at 1:45:37 PM CST
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (15-inch, Mid 2012) (Technical Specifications)
        MacBook Pro - model: MacBookPro9,1
        1 2.3 GHz Intel Core i7 CPU: 4-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1600 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1600 MHz ok
        Bluetooth: Good - Handoff/Airdrop2 supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 314
    Video Information: ℹ️
        Intel HD Graphics 4000
            Color LCD 1440 x 900
        NVIDIA GeForce GT 650M - VRAM: 512 MB
    System Software: ℹ️
        OS X 10.9.5 (13F34) - Time since boot: 0:26:19
    Disk Information: ℹ️
        APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) / : 499.25 GB (422.24 GB free)
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
        HL-DT-ST DVDRW  GS31N 
    USB Information: ℹ️
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Computer, Inc. IR Receiver
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Applications/Magican.app
        [not loaded]    com.magican.iokit.filemon (1 - SDK 10.7) [Click for support]
        [not loaded]    com.magican.iokit.netmon (1 - SDK 10.7) [Click for support]
            /Library/Extensions
        [loaded]    com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
        [loaded]    com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
    Startup Items: ℹ️
        AdobeVersionCueCS2: Path: /Library/StartupItems/AdobeVersionCueCS2
        Startup items are obsolete in OS X Yosemite
    Launch Agents: ℹ️
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [unknown]    com.oracle.java.Java-Updater.plist [Click for support]
        [running]    com.rosettastone.rosettastonedaemon.plist [Click for support]
        [running]    com.sophos.uiserver.plist [Click for support]
    Launch Daemons: ℹ️
        [running]    com.acclivity.fileconnect.plist [Click for support]
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.google.keystone.daemon.plist [Click for support]
        [running]    com.magican.castle.plist [Click for support]
        [unknown]    com.oracle.java.Helper-Tool.plist [Click for support]
        [running]    com.sophos.common.servicemanager.plist [Click for support]
    User Login Items: ℹ️
        Microsoft Entourage    Application  (/Applications/Microsoft Office 2008/Microsoft Entourage.app)
        Safari    Application  (/Applications/Safari.app)
        iTunesHelper    UNKNOWN  (missing value)
        ****Desktop    Folder Hidden (/****Desktop)
        Microsoft Database Daemon    Application  (/Applications/Microsoft Office 2008/Office/Microsoft Database Daemon.app)
        Boingo Wi-Finder    UNKNOWN  (missing value)
        Dropbox    Application  (/Applications/Dropbox.app)
    Internet Plug-ins: ℹ️
        Flip4Mac WMV Plugin: Version: 2.3.5.4 [Click for support]
        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        Default Browser: Version: 537 - SDK 10.9
        Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
        OfficeLiveBrowserPlugin: Version: 12.2.7 [Click for support]
        Google Earth Web Plug-in: Version: 6.1 [Click for support]
        googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
        RealPlayer Plugin: Version: Unknown
        Silverlight: Version: 4.0.60531.0 [Click for support]
    User internet Plug-ins: ℹ️
        BrowserPlus_2.9.8: Version: 2.9.8 [Click for support]
    Safari Extensions: ℹ️
        Ghostery
    3rd Party Preference Panes: ℹ️
        AccountEdge  [Click for support]
        Adobe Version Cue CS2  [Click for support]
        BrowserPlus  [Click for support]
        Flash Player  [Click for support]
        Flip4Mac WMV  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Mobile backups: ON
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 499.25 GB Disk used: 77.01 GB
        Destinations:
            My Passport [Local]
            Total size: 999.83 GB
            Total number of backups: 82
            Oldest backup: 2013-11-08 04:42:11 +0000
            Last backup: 2015-02-13 20:55:59 +0000
            Size of backup disk: Adequate
                Backup size 999.83 GB > (Disk used 77.01 GB X 3)
    Top Processes by CPU: ℹ️
             4%    WindowServer
             2%    Activity Monitor
             1%    sysmond
             0%    Dropbox
             0%    AppleSpell
    Top Processes by Memory: ℹ️
        271 MB    com.apple.IconServicesAgent
        185 MB    InterCheck
        180 MB    SophosScanD
        150 MB    SophosAntiVirus
        120 MB    Finder
    Virtual Memory Information: ℹ️
        57 MB    Free RAM
        1.77 GB    Active RAM
        1.80 GB    Inactive RAM
        656 MB    Wired RAM
        410 MB    Page-ins
        0 B    Page-outs
    Diagnostics Information: ℹ️
        Feb 14, 2015, 01:17:58 PM    Self test - passed

    Generally not required for Macs.
    Sophos Un-install

  • I have a new Macbook Pro running Mavericks and safari consistently freezes. It takes several 'return/enter' presses to get to the page I requested. I have seen other comments and replies on how to fix (clear cache, clear extensions/plug-ins), to no avail.

    I have a new macbook pro running mavericks and only using Safari as my browser.  75% of my url requests are 'hung up' and freeze.  I have seen other posts and have tried to clear cache, reset safari, remove extensions, but to no avail.
    Any recommendations?

    If it works in a new user account, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
    Safe Mode
    Safe Mode - About

  • Slow Macbook Pro - any options?

    Problem description:
    slow macbook pro.  everything works, just slower than christmas 1985…slow.
    I've looked through several posts searching for my solution, not sure how to test my memory - may be my problem - that and i'm only running 2GB RAM.  I'd go upgrade that tomorrow if that would fix my issue.
    also, battery seems to not last like it should, even after replacing the battery. 
    Any solutions or options for me? 
    Thanks crew -
    Gary
    EtreCheck version: 2.1.5 (108)
    Report generated January 1, 2015 at 6:09:12 PM CST
    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.
    Click the [Adware] links for help removing adware.
    Hardware Information: ℹ️
      MacBook Pro with Intel Core 2 Duo processor, 15" or 17" display, and Multi-Touch trackpad.
      MacBook Pro - model: MacBookPro4,1
      1 2.4 GHz Intel Core 2 Duo CPU: 2-core
      2 GB RAM Upgradeable
      BANK 0/DIMM0
      1 GB DDR2 SDRAM 667 MHz ok
      BANK 1/DIMM1
      1 GB DDR2 SDRAM 667 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      GeForce 8600M GT     - VRAM: 256 MB
      Color LCD 1440 x 900
    System Software: ℹ️
      OS X 10.10.1 (14B25) - Uptime: 18 days 3:23:8
    Disk Information: ℹ️
      FUJITSU MHY2200BH disk0 : (200.05 GB)
      EFI (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) / : 199.19 GB (133.08 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
    USB Information: ℹ️
      Apple Inc. BRCM2046 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple, Inc. Apple Internal Keyboard / Trackpad
      Apple Computer, Inc. IR Receiver
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /System/Library/Extensions
      [not loaded] com.jft.driver.PdaNetDrv (1.0.0d1) [Support]
    Problem System Launch Agents: ℹ️
      [killed] com.apple.CallHistoryPluginHelper.plist
      [killed] com.apple.CallHistorySyncHelper.plist
      [killed] com.apple.cmfsyncagent.plist
      [killed] com.apple.coreservices.appleid.authentication.plist
      [killed] com.apple.gamed.plist
      [killed] com.apple.printtool.agent.plist
      [killed] com.apple.sbd.plist
      [killed] com.apple.scopedbookmarkagent.xpc.plist
      [killed] com.apple.security.cloudkeychainproxy.plist
      [killed] com.apple.telephonyutilities.callservicesd.plist
      10 processes killed due to memory pressure
    Problem System Launch Daemons: ℹ️
      [killed] com.apple.AssetCacheLocatorService.plist
      [killed] com.apple.awdd.plist
      [killed] com.apple.ctkd.plist
      [killed] com.apple.emond.aslmanager.plist
      [killed] com.apple.ifdreader.plist
      [killed] com.apple.nehelper.plist
      [killed] com.apple.nsurlsessiond.plist
      [killed] com.apple.periodic-monthly.plist
      [killed] com.apple.printtool.daemon.plist
      [killed] com.apple.systemstats.analysis.plist
      [killed] com.apple.wdhelper.plist
      [killed] com.apple.xpc.smd.plist
      12 processes killed due to memory pressure
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist [Support]
      [loaded] com.bombich.ccc.plist [Support]
    User Launch Agents: ℹ️
      [loaded] com.adobe.ARM.[...].plist [Support]
      [failed] com.facebook.videochat.[redacted].plist [Support]
      [loaded] com.google.keystone.agent.plist [Support]
      [invalid?] com.nds.pcshow.plist [Support]
      [invalid?] com.nds.pcshow.uninstall.plist [Support]
      [invalid?] com.zeobit.MacKeeper.Helper.plist [Support]
      [not loaded] org.musingsfrommars.vacuumMail.plist [Support]
    User Login Items: ℹ️
      iTunesHelper UNKNOWNHidden (missing value)
      EEventManager ApplicationHidden (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)
      AppTrap Application (/Users/[redacted]/Library/PreferencePanes/AppTrap.prefPane/Contents/Resources/ AppTrap.app)
      Google Drive Application (/Applications/Google Drive.app)
      EEventManager Application (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)
      LaCieShortcutButtonDaemon ApplicationHidden (/Library/Application Support/LaCie/LaCieShortcutButtonDaemon.app)
    Internet Plug-ins: ℹ️
      DirectorShockwave: Version: 11.5.1r601 [Support]
      Google Earth Web Plug-in: Version: 7.1 [Support]
      Default Browser: Version: 600 - SDK 10.10
      Flip4Mac WMV Plugin: Version: 2.3.8.1 [Support]
      AdobePDFViewerNPAPI: Version: 10.1.10 [Support]
      FlashPlayer-10.6: Version: 15.0.0.246 - SDK 10.6 [Support]
      Silverlight: Version: 4.0.60531.0 [Support]
      Flash Player: Version: 15.0.0.246 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
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      Flash Player  [Support]
      Flip4Mac WMV  [Support]
      LaCie Shortcut Button  [Support]
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      Macintosh HD: Disk size: 199.19 GB Disk used: 66.11 GB
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      Total number of backups: 44
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      Last backup: 2015-01-01 23:08:51 +0000
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          5% Google Drive
          3% Google Chrome
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      64 MB Google Drive
      51 MB WindowServer
      47 MB mds
      47 MB Google Chrome Helper
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      609 MB Active RAM
      531 MB Inactive RAM
      394 MB Wired RAM
      107.41 GB Page-ins
      5.44 GB Page-outs
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        MacBook Pro - model: MacBookPro7,1
        1 2.4 GHz Intel Core 2 Duo CPU: 2-core
        4 GB RAM Upgradeable
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            Color LCD 1280 x 800
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        OS X 10.9.5 (13F34) - Time since boot: 3 days 0:2:48
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            Macintosh HD (disk0s2) / : 319.21 GB (145.89 GB free)
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        Apple Internal Memory Card Reader
        Fitbit Inc. Fitbit Base Station
        Apple Inc. BRCM2046 Hub
            Apple Inc. Bluetooth USB Host Controller
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        [loaded]    com.google.keystone.agent.plist [Click for support]
        [failed]    com.logmein.hamachimb.plist [Click for support]
        [running]    com.nike.nikeplusconnect.plist [Click for support]
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        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [running]    com.fitbit.galileod.plist [Click for support]
        [loaded]    com.google.keystone.daemon.plist [Click for support]
        [failed]    com.logmein.hamachi.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [running]    com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist [Click for support]
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        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
        [not loaded]    com.jdibackup.JustCloud.autostart.plist [Click for support]
        [loaded]    com.jdibackup.JustCloud.notify.plist [Click for support]
        [not loaded]    com.spotify.webhelper.plist [Click for support]
        [failed]    com.yahoo.YahooContactSyncAgent.plist [Click for support]
        [running]    com.zeobit.MacKeeper.Helper.plist [Click for support]
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        Fitbit Connect Menubar Helper    Application  (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
        Google Drive    Application  (/Applications/Google Drive.app)
    Internet Plug-ins: ℹ️
        DirectorShockwave: Version: 12.0.3r133 - SDK 10.6 [Click for support]
        o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
        Google Earth Web Plug-in: Version: 6.0 [Click for support]
        Default Browser: Version: 537 - SDK 10.9
        Unity Web Player: Version: UnityPlayer version 4.1.5f1 [Click for support]
        AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]
        Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        OnLiveGameClientDetector: Version: OnLiveGameClientDetector 1.0.0 [Click for support]
        googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
        iPhotoPhotocast: Version: 7.0 - SDK 10.8
        AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        SharePointBrowserPlugin: Version: 14.4.6 - SDK 10.6 [Click for support]
        JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
    User internet Plug-ins: ℹ️
        WebEx64: Version: 1.0 - SDK 10.5 [Click for support]
        Picasa: Version: 1.0 - SDK 10.6 [Click for support]
        NPRoblox: Version: 1.0.2.12 - SDK 10.8 [Click for support]
        Google Earth Web Plug-in: Version: 6.2 [Click for support]
    Safari Extensions: ℹ️
        Pin It Button
    3rd Party Preference Panes: ℹ️
        AirServer  [Click for support]
        Flash Player  [Click for support]
        Perian  [Click for support]
    Time Machine: ℹ️
        Mobile backups: ON
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 319.21 GB Disk used: 173.32 GB
        Destinations:
            FreeAgent Drive [Local]
            Total size: 499.76 GB
            Total number of backups: 3
            Oldest backup: 2014-11-03 17:43:59 +0000
            Last backup: 2015-01-29 01:15:07 +0000
            Size of backup disk: Too small
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    Top Processes by CPU: ℹ️
            58%    MacKeeper
             8%    WindowServer
             1%    hidd
             1%    Fitbit Connect Menubar Helper
             1%    Notes
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        275 MB    MacKeeper
        120 MB    Mail
        82 MB    Safari
        64 MB    Messages
        64 MB    WindowServer
    Virtual Memory Information: ℹ️
        440 MB    Free RAM
        1.19 GB    Active RAM
        810 MB    Inactive RAM
        635 MB    Wired RAM
        6.82 GB    Page-ins
        1.83 GB    Page-outs

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