I have a software update but everytime I try to install it, it doesn't.

I've tried on multiple networks and everytime it just gives me a moving progress bar for hours. I tried installing it last night and when I woke up this morning, it was still a progress bar with no progress. I recently got Lion but I can't imagine it's a problem with a new OS.

What software update are you trying to install? Are you trying to do that with the Software Update utility? You might try downloading that update from Apple's download page.

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HT1338 I've run software update and there are several, but everytime I try to install them, I get "there was and error". I'm running system 10.6.8

I've run software update and there are several, but everytime I try to install them, I get "there was an error". I'm running system 10.6.8

Tricky. Didn't mean to intrude on Baltwo who is infinitely more knowledgeable than me over matters like this. Just wanted to reassure you over the SUID file.
I would just mention that there have been some updates in iPhoto and I'm just wondering what version you have. I do know that 9.2.3 is the last one I have and I am on 10.6.8 like you. I started on iPhoto 8.
If Baltwo doesn't return you could try another post in the iPhoto columns.

I have paid for adobe but everytime i try to upload a pdf to adobe and convert it to word it fails !!! i have been trying for days now

I have paid for adobe but everytime I try to upload a pdf to adobe and convert it to word I get a fail message after about 5 minutes waiting

Hi Scott,
I'm sorry to hear that you're having trouble using your Acrobat.com subscription. I've checked your account, and there are no issues there.
Is the problem specific to one PDF file, or are you running into the same problem with multiple files? How large is the file (or files) that you're trying to upload? Are they complex (large number of pages; mix of text and graphics)?
Let's start with some basic troubleshooting:
Clear the browser cache and try again.
Try a different browser (see System requirements | Acrobat.com for a list of supported browsers).
Make sure that there are no firewall or proxy settings that are limiting your access to the Internet.
Let us know how it goes. If you're still having trouble, we can take a closer look at the files that you're trying to convert.
Best,
Sara

"Can't install the software for the HP Officejet 6300 series because it is not currently available from the Software Update server" when I try to install a HP 6300 printer.

Hi there
I am trying to install a HP 6300 printer. I can see it when I look to install initially. Then click on installa nd the process starts and I get a message saying it is searching for the software. However after 20 seconds or so I get the message: Can't install the software for the HP Officejet 6300 series because it is not currently available from the Software Update server. This has happned over and over. I have updated the OSx and am 10.8.5. It works on my Mac Book Pro and did once work on the Mac Book Air but stopped so I unistalled and tried to reintsall but no joy. How can i gte the right drivers onto the laptop so that the seach finds them and connects the printer that it already sees?
Many thanks
Rob

Hello there. I understand you are experiencing issues installing your printer on Mac 10.8.5. This document will provide multiple methods on performing this task: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03378792
Please let me know if you have any other questions or concerns.
I work on behalf of HP

My phone indicates I have app updates but when I try to install then a box appears and asks for my PW. I put in my PW which i verified is correct and the updates circle a while then go back to update box and nothing happens What's going on?

I have an I Phone 4 OS is 7.1.2. The phone indicates I need to update some apps. I go to the update screen select either all or an individual app. I select the update box. I am then asked to enter my PW. I do so and select OK. The update circle spins for a while the goes back to saying update. If I repeat the process the same thing happens. I know my PW is correct any ideas?

I have the same problem. I have a store ID my family all used to buy things. I have a different icloud id for me and icloud backups. Store account is setup properly, and I can download new apps. It does not ask for a password for these as the phone is signed into the store account. You can delete an app and reinstall it (using same store account) and it will reinstall no problem.
The only problem I found with this is some apps I'd previously download for free are no longer free. Once upon a time my store list would show me an icon that an app had been downloaded before (think its the cloud symbol). Now there is no indication of this.
Also seems like something is wrong with the store account. When I tried logging in to type this reply with message with my store ID it immediately gave me an error message and told me the link was possibly outdated. But logging in with my icloud ID this message will load. Try again on store ID, error message. Even though we can log into our store accounts via https://appleid.apple.com/ and manage the account...something seems broken with how its attached to our App store. (I'm at work so not able to log into itunes with store ID and see what happens)

I have downloaded photoshop cs4,but when i try to install, it says,cannot install please click the Quit button..kindly please help,its really important.

i don't know what's wrong,i've been trying for a while,and i'm not liking it.

Have you checked to see if your machine meets the technical specifications for being able to install Photoshop CS4?

My Macbook Pro downloads software updates but it won't install them?

My late 2011 MacbookPro downloads software updates but when I try to install them, it tells me that it's not supported? The software is currently OS X Lion 10.7.5 and I tried upgrading a few things but it won't install. For example, I tried to get the latest update for iMovie, which is crucial for my studies, but it just tells me to update my macbook which is driving me nuts! Help please?

You would need to upgrade to Mavericks to upgrade iMovie to the version now on the App Store.
Upgrading to Mavericks
You can upgrade to Mavericks from Lion or directly from Snow Leopard. Mavericks can be downloaded from the Mac App Store for FREE.
Upgrading to Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Download Mavericks from the App Store. Sign in using your Apple ID. Mavericks is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
    Macs that can be upgraded to OS X Mavericks
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.

I have recently updated my iphone to 7.0.2, and i have also downloaded the latest itunes software but everytime i try to sync now, it tellms me to download th latest itunes software. What do i do?

I have recently updated my iphone to 7.0.2, and i have also downloaded the latest itunes software but everytime i try to sync now, it tellms me to download th latest itunes software. What do i do?

Hi Azeem25,
Welcome to the Support Communities!
What version of Windows do you have on your computer?
You may need to update Windows first, and then try the download from the link below.
Apple - iTunes - Download iTunes Now
http://www.apple.com/itunes/download/
iTunes 11: Frequently used features
http://support.apple.com/kb/HT5649
Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/HT1535
Cheers,
- Judy

Hi , i have a 4th gen ipod touch and it runs on 4.3.5 but it wont let me update it to 5.1.1! everytime i try to install it..it says "sorry your network timed out" and wont let me! i tried so many times and it still wont work.. what to do?

hi , i have a 4th gen ipod touch and it runs on 4.3.5 but it wont let me update it to 5.1.1! everytime i try to install it..it says "sorry your network timed out" and wont let me! i tried so many times and it still wont work.. what to do?

Disabling the computer's security software (firewall and antivirus) usually resolves that error.

HT4623 hi... can someone please help me.. i want to download the latest ios, but do not have the software update option in the general settings....

hi... can someone please help me.. i want to download the latest ios, but do not have the software update option in the general settings....

Connect it to iTunes on a computer and update it from there.
(73609)

I have just purchased a 5S iphone, when I tried to sync with my Imac it comes up with "...requires iTunes version 11.1 or later.." my iTunes version is 10.6.3, I rechecked software updates but says there is no updates required. help

I have just purchased a 5S iphone, when I tried to sync with my Imac it comes up with "...requires iTunes version 11.1 or later.." my iTunes version is 10.6.3, I rechecked software updates but says there is no updates required??? I checked when last auto update was done which was 01/07/12 I also tried downloading from web iTunes version 11.1.5 but it wont load because I don't have min version 10.6.8. What can I do to sort this out? Note: I am a not computer savy so be easy on me.

If your computer is running an OS X prior to Snow Leopard 10.6,
the answer (if it is an Intel-based Mac; not old PowerPC model)
would be to buy the retail Snow Leopard 10.6 DVD from Apple
for about $20, and install it. Then update that to 10.6.8 by using
the installed Snow Leopard online to get Combo Update v1.1 for
Snow Leopard 10.6.8. After that is installed & updated, run the
system's Software Update again, to see what else is available to
that system.
Later systems can then be looked into at Mac App Store, once
the computer is running Snow Leopard 10.6.8.
And if your computer is a Power PC (G4/G5, etc) and has no
Core2Duo kind of CPU -- See "About this Mac" in apple menu
to disclose the general info about your Mac. Also you can see
even more by clicking on "More Info" when looking in there...
If it isn't an Intel-based Mac, it can't run a system past 10.5.8.
Hopefully this helps.
Good luck & happy computing!

I changed my e-mail address, but everytime I try to do an update on my imac it shows my OLD e-mail address and not the one that I am logged in with, I have tried to rectify this and cant.

can you please help me to sort this, I changed my e-mail address from [email protected], I have delleted this e-mail now. My new one, [email protected] is now my registered one but everytime I try to do an update in itunes it shows my old e-mail address and it wont use my new one, I own an imac, ipad and iphone, my iphone and ipad are perfectly fine working with [email protected] but not my imac, can you please help me to sort this out. x

Hi Florafromco,
You can view your iTunes Store account and request assistance by following the instructions below:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
I hope this information helps ....
The following article will provide a little more information regarding using multiple Apple ID's:
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
I hope this information helps ....
Have a great day!
Have a great day!
- Judy

Shuffle no longer syncs the playlists correctly and I cannot "see" the shuffle at all. There is no "device" folder in the left column. This may have occured after an Apple I-Tunes software update, but I am not sure. Software or hardware??

Shuffle no longer syncs the playlists correctly and I cannot "see" the shuffle at all. There is no "device" folder in the left column. This may have occured after an I-Tunes software update, but I am not sure. Is this likely a software issue or is the shuffle not working correctly?

Shuffle no longer syncs the playlists correctly and I cannot "see" the shuffle at all. There is no "device" folder in the left column. This may have occured after an I-Tunes software update, but I am not sure. Is this likely a software issue or is the shuffle not working correctly?

I have an ipad 2, MC769x it is running 4.3.3 (8j2) i have been trying to upgrade to ios 5 or higher but a) I don't have a software update option on my Settings / General screen. And b) when I go into itunes I don't get tihe options suggested on the forums

I have an ipad 2, MC769x it is running 4.3.3 (8j2) i have been trying to upgrade to ios 5 or higher but a) I don't have a software update option on my Settings / General screen. And b) when I go into itunes I don't get tihe options suggested on the forums. I really want to upgrade my ipad as I want to buy and install some apps that are only available from ios5 onwards. I have been a big apple fan but I am now wondering if my ipad2 was a mistake.

If your are using IOS 4, see below.
http://support.apple.com/kb/HT4972

Have reformatted my Imac using original discs (installed leopard (10.5)) tried to do the software update but it cant download the itunes update and when it gets to the configure update screen after restart for main update, it just gets stuck. HELP!

have reformatted my Imac using original discs (installed leopard (10.5)) tried to do the software update but it cant download the itunes update and when it gets to the configure update screen after restart for main update, it just gets stuck. HELP!
The configure bar gets about an 1/8 full and then just does nothing. I think its lists the update as combo update? cant remember with out checking.
I have tried to do the disk verify and repair but this has made no difference.
Please let me know what i need to do, I have reformatted the mac just to start over as was clogged with a lot of useless data, I had installed lion (10.7) from the app store previously and now cant seem to find a way to re install lion. I hope I dont need to pay for it again?

If you erased your hard drive, you'll need to reinstll OS X 10.6 Snow Leopard to access the App store. You won't have to pay for OS X 10.7 Lion again. Did you try booting to the recovery partition by holding the command and r keys down? If that's still there, you can reinstall OS X 10.7 from there.
If you're looking to install the current iTunes, you need OS X 10.6.8 at a minimum.
If you're still trying to update OS X 10.5 Leopard, you can download the combo update from here. Download, use Disk Utility to repair permissions, apply the update, then repair permissions again. That will take you to OS X 10.5.8.

I have a software update but everytime I try to install it, it doesn't.

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