I Have a Subscription, CC Keeps Asking me to Sign Up, Use Trial

Question

I have a subscription, it's paid up, I have the receipts, when I launch DW CC or PS CC, it asks me to sign in, which I do and then it asks if I want to subscribe. I had to accept a trial just to work the last couple of days, but I need this resolved. I haven't had any problems up until now.....hope this one doesn't turn into a big one. Anyone else have this happen?

Answer 1

Hi!
I can tell you I had the very same problem. I got it fixed, though!
Here's what I did.
1. Uninstall EVERYTHING by Adobe! .
2. Restart the PC
3. Run the Adobe Cleaner Tool as administrator and follow the steps it tells you. Uninstall all. http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
4. Restart the PC
5. Delete the following folders by hand:
C:\Program Files\Adobe;
C:\Program Files\Common Files\Adobe;
C:\Program Files (x86)\Adobe;
C:\Program Files (x86)\Common Files\Adobe;
C:\ProgramData\Adobe C:\Users\Default\AppData\Roaming\Adobe
C:\Users\username\AppData\Local\Adobe;
C:\Users\username\AppData\LocalLow\Adobe;
C:\Users\username\App Data\Roaming\Adobe;
C:\Users\Public\Roaming\Adobe
6. (Win+R / Execute --> regedit --> Enter):
HKEY_LOCAL_MACHINE\Software\Adobe
HKEY_CURRENT_USER\Software\Adobe
Save a copy of both and delete the ons in the registry.
7. Start CCleaner and delete all errors in the registry. It's the second icon in the program. http://www.piriform.com/ccleaner
8. Delete the domains in your hosts file from Adobe
9. Restart PC and start the installation of Creative Cloud
This helped me. I really had to get rid of everything by Adobe, after that it doesn't ask me to license it or use trial version. It works!