I have a subscription however, it shows that I am downloading a trail version?

Hi CROOMH,
I checked our Database with your Email ID and I did not find any Subscription assigned to it. Could you please let me know whether it is a Single Creative Cloud Subscription or Creative Cloud for Team.
If it is Creative Cloud for Team then please send an Invitation from creative.adobe.com to yourself and accept it. Once accepted you can reactivate the software using your Email ID. Also to check whether you have a Valid Account the Space Allocation should show 20 Gb, if it is 2 Gb then your Account is running in Trial.
Hope this answers your query.
Regards,
Abhijit

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