I have a subscription to Cloud but I am being blocked out of the programmes

When I try to use the programmes in the subscription package I am getting a message which suggests that I have no subscription - how do I proceed?

Do you have a confirmation email for your cloud subscription?
Are you using the correct log-in details?
http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
Nancy O.

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