I have a subscription, yet when I attempt to convert PDF to Word I am asked to buy a subscription.

I have a subscription.  Yet, when i attempt to convert PDF to Word, I am asked to buy a subscription.  What explains this?

You should not have had to purchase ExportPDF if you have a copy of Adobe Acrobat XI installed on your computer.
Open Adobe Acrobat XI (not acrobat.com!)
From there, open the PDF file that you want to convert
Choose Tools > Content Editing > Export File to Microsoft Word Document (See image, below).
Click Settings to turn on optical character recognition (OCR) if your PDF contains scanned text.
Name the Word file and save it in a desired location.

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