I have a suggestion to the music store staff

i thought this was the closest way to asking you, the staff, a question/suggestion. I would like to suggest that you guys get the tv show HOUSE availiable for purchase in the iTunes store. many, like me, love the show and i would like to get it through iTunes. Please tell me what you think. Thank you.

if you want to submit feedback about adding something
to the iTunes Store, go here:
http://www.apple.com/feedback/itunes.html
thanx man, ill try

Similar Messages

Album suggestions for the music store

Has anyone suggested albums for the music store and actually gotten it listed for sale? I've suggested a few and just wondering if this is a waste of time

I will keep suggesting, I no longer like ordering cds. But if the music store does nothing with the suggestions then I'll have to do that.
It would be nice if they could post whether or not they could get the album but I doubt if they will ever have the manpower to do that

Enabling Javascript in the Music Store

Hi All
I have a problem with the music store at the moment, it keeps saying that it can't run without javascript enabled in internet explorer and it then tells me how to enable it in internet explorer. I have followed its instructions and my java script was already enabled. I tried reinstalling nokia music and it still comes up with the error.
Does anyone have any suggestions how I can fix this problem??
Cheers
Will

Did you manage to fix this? I know someone with the same problem so would be interested if anyone has a solution

I have used I tunes to download music with a paid I tunes card. I can no longer open the music store to download my music. When I do open the music store it fades in and out, preventing me from downloading music.

I can nolonge download music from I tunes, because the music store page fades in and out and will not remain permanent to allow me to download music with a pre-paid I tunes card.
Also, why is it you can only download music to an I-pod from one primary computer. Is there a method that will allow me to download music from a variety of computers.

it only happens for previous purchases - if you have a computer you can try to download your purchase history there and then just sync them to your device - http://support.apple.com/kb/ht2519 - http://support.apple.com/kb/ht1386.

As of today, neither sample songs on the music store nor songs already downloaded will play correctly. They are stuttery and slow. I have iTunes 10.5 and have not downloaded any upgrades for anything recently. They were working last night. Thoughts?

As of today, neither sample songs on the music store nor songs already downloaded will play correctly. They are stuttery and slow. I have iTunes 10.5 and have not downloaded any upgrades for anything recently. They were working last night. Thoughts or advice?

I found a solution that worked for me. Here is what I did and where I found it.
"Looks like I tracked down the problem, it worked for me so I hope this works for everyone else experiencing problems. Go to your Task Manager and locate the program APSDaemon.exe (Apple Push)..... if you see this executing terminate the program and then startup iTunes and it should come up fine. You will see afterwards that APSDaemon.exe (Apple Push) starts back up but this is fine as long as iTunes has already started.
I tried playing both music and syncing up my iPhone with no problems. Note if you shutdown iTunes again you will have to terminate the process APSDaemon.exe (Apple Push) again. Haven't had time to see what in the world Apple Push is but this appears to have corrected the problem so that you can at least use iTunes and sync any device that needs to be synced.
Hope that helps everyone!"
https://discussions.apple.com/message/16998456#16998456

Tried EVERYTHING!!! HELP!!! iTunes could not connect to the music store...

HELP! I have tried everything...I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct and network connection is active, then try again."
I have a 60GB video ipod. OS Windows XP Service Pack 1. Dial up AOL. No firewalls, checked connections, followed all instructions on the support page, contacted customer support via email (see responses below), contacted AOL (referred me back to iTunes), iTunes referred me to customer support number for iPod (which I called, and they referred be back to iTunes customer support via email). After emailing customer support and receiving a general response, and replying to each response, the email said they were not technical support...read all emails below beginning with the most recent:
Subj: Re: Connect; Follow-up:
Date: 1/19/2006 6:04:50 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. We're sorry to hear you are still unable to connect to the store. At the end of this email we have included further possible solutions to the issue you are encountering.
We're also sorry your iTunes Music Gift email didn't reach the recipient. The gift code you purchased is ... The recipient's ISP may have inadvertently blocked or filtered our email, thinking it was spam.
If you purchased your gift using iTunes, you can resend it with a few simple mouse clicks. Just follow these easy steps to resend an unredeemed music gift to any address:
http://www.info.apple.com/kbnum/n301476
If you would rather email the gift information directly to the recipient using your email program, we've included instructions for your recipient and the gift code below.
1. Download and install the latest version of iTunes. You can download the latest version, free-of-charge, from our website.
http://www.apple.com/itunes/download/
2. Click the link below to launch the iTunes application and view the gift page.
http://www.itunes.com/go/songcode/
3. Click Redeem.
4. Copy this gift code and paste it into the Redeem code entry box.
Again, we're sorry you are still unable to connect to the store.
First, please make sure you're using the latest version of iTunes before you access the iTunes Music Store. You can download the latest version of iTunes from our website.
http://www.apple.com/itunes/download/
Also, some software that you install on your computer can affect the way your computer sends and receives information from the Internet. A few examples of this software are:
* Firewalls
* Internet security software
* Privacy filters
* Web accelerators
* Ad filters
If you cannot use the iTunes Music Store, try disabling this software temporarily to identify the culprit. Then, please refer to the documentation that came with the software to allow the iTunes Music Store to connect to the Internet. For your reference, these domains need to be permitted to send and receive data from the Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
For more instructions on configuring your 3rd-party software, please contact the software manufacturer. If your web accelerator appears to be at the root of the problem, please contact your ISP.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Thank you for your response. I am curious to know why if iTunes does not
answer non technical questions, why I received information when I replied to this
email. Listed below are the previous threads providing technical information.
Furthermore, if this is email is for billing disputes, I would like to have
my Mastercard credited $25.87 for a "gift this purchase/tv show" that I
purchased for my uncle on Christmas Day. I purchased the full first season of Monk.
I previously sent an email requesting credit on approximately January 2,
2006, and failed to receive a response. He never received the gift, or any
instructions about how to download the tv show, and I do not show a credit
appearing on my credit card. I would like to have credit for services not received.
Please credit the following card #XXXX
Thank you.
Emily
Subj: Re: Connect; Follow-up:
Date: 1/18/2006 2:21:12 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store.
The iTunes Music Store team answers non-technical questions about billing,
customer accounts, downloading music, and iTunes Music Store content.
Many questions about your iTunes software can be answered by choosing “iTunes
and Music Store Help” from the Help menu.
For online information, visit iTunes Support at
<http://www.apple.com/support/itunes>.
To access the discussion boards for iTunes and other Apple services, please
visit
<http://discussions.info.apple.com>.
For support for your iPod, please visit:
<http://www.apple.com/support/ipod/>
If you require assistance beyond the complimentary support available online,
please call AppleCare technical support at 800-APL-CARE (800-275-2273). Help
is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. There
may be a fee associated with the call.
Sincerely,
iTunes Music Store Support
Need a quick answer?
iTunes Music Store Customer Service:
<http://www.apple.com/support/musicstore/ww>
iTunes technical assistance:
<http://www.apple.com/support/itunes/ww>
Thank you for your response. I have tried these methods, AGAIN. None of
them seem to work. I also contact my ISP, AOL. Nothing they advised me to do
worked. Has iTunes performed recent upgrades? Just viewing the discussion
boards, it seems like a lot of people are having problems. Having paid $399
for
the 60GB video ipod, I need more than a generic email telling me what to do,
when I already indicated in previous email that I followed the steps shown in
the
support area, which were the same instructions email to me.
Subj: Re: Connect; Follow-up:
Date: 1/16/2006 5:14:47 PM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. Use the steps in the
following article to troubleshoot your connection problem.
I have been unable to connect for more than 24 hours on Windows.
If you haven't been able to connect to the iTunes Music Store for more than a
day—and other customers on our discussion boards aren't experiencing similar
issues—a software or ISP configuration issue may be blocking your access to
the iTunes Music Store.
• Your copy of the iTunes application may be out of date.
• If iTunes is out of date, it will not be able to connect to the
iTunes Music Store. You can download the latest version of iTunes from our
website: ?http://www.apple.com/itunes/download/
• You installed a third-party anti-virus or personal firewall
application.
• You will need to configure your software to allow iTunes to access
the Music Store. You can contact the software manufacturer if you have
questions regarding configuration. Click here for more information.
• You upgraded to Windows XP Service Pack 2.
• Windows XP Service Pack 2, by default, enables the Windows Firewall.
As with a third-party firewall, you will need to configure Windows Firewall
to allow iTunes to access the Music Store. Read this document for more
information. If you have further questions about configuring the Windows Firewall,
contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
• You upgraded to a high-speed or wireless Internet connection.
• A new DSL or cable modem, or even a router, could be the culprit.
These devices allow your computer to access the Internet at a much higher speed,
or route your connection to multiple computers. However, they can also expose
your computer to hackers. To help prevent this, manufacturers of these
products often install firewalls to prevent hackers and viruses from compromising
your system. Although this layer of protection is beneficial, there are
occasions when a device may determine that the iTunes Music Store is a threat to the
computer. If this is the case, you will need to configure these devices to
allow iTunes to access the Music Store. Contact your ISP or the device
manufacturer if you need help configuring your device.
• You switched to a new ISP.
• If you didn't install new networking hardware, your ISP may be
blocking access to the iTunes Music Store. Let your ISP know about this document
which can help your them configure their servers to allow iTunes Music Store
traffic through.
Sincerely,
The iTunes Music Store team
http://www.apple.com/support/itunes/ww/
In a message dated 1/14/2006 8:20:29 AM Pacific Standard Time,
[email protected] writes:
http://www.info.apple.com/kbnum/n300870
Thank you for your quick response. I already tried the link and all
instructions several times.
-The following is my information:
Sacramento, CA
-AOL 8.0 (dial up connection) - (tried downloading 9.0 but always receive
error message)
-The error message received is: iTunes cound not connect to the Music Store.
Network connection was refused. Make sure your network settings are correct
and network connection is active, then try again
Thank you,
Emily
Subj: Re: Connect; Follow-up:
Date: 1/14/2006 8:20:29 AM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
We're sorry to hear that you can't connect to the iTunes Music Store. Your
experience using the iTunes Music Store is very important to us, and we'll do
everything we can to help you fix the connection issue quickly.
This article outlines the culprits that can cause a connection issue. Please
try these solutions:
http://www.info.apple.com/kbnum/n300870
We hope one of these solutions helped you resolve the connection issue. In
the rare event that these suggestions didn't help, please reply to this email
with the following information:
1. Your city and state.
2. Whether you use a high-speed Internet connection, like a cable modem or
DSL.
3. The name of your Internet Service Provider.
4. The error message iTunes displayed (if any) when you tried to connect.
5. Your approval to reset your password.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Customer First Name : Emily
Customer Last Name :
email :
Web Order # :
Support Subject : Connect
Sub Issue : Can't connect
Comments : iTunes Account Name:
Platform : Windows XPSP1
Error Code :
Other Error :
Comments:
The error message I am receiving is "iTunes cound not connect to the Music
Store. Network connection was refused. Make sure your network settings are
correct and network connection is active, then try again". I have been unable to
connect to the music store for at least 3-4 days. I have been using iTunes
since last October, successfully. I checked all my network connections & they
are fine. I am able to connect to AOL. I even uninstalled and reinstalled
iTunes several times, all successfully, but I am still encountering a problem.
Thank you.
Emily
Nice, effective customer service. I'm at my wit's end. I field customer service calls, and answer emails at work, and the general responses from the iTunes response library are ridiculous. Especially, after emailing me twice technical support emails, they tell me they do not handle technical support questions...
Any help or suggestions as to how I should respond to the next email is helpful...
I also forgot to mention I have been able to connect to iTunes since October 2005, and have been unable to connect for almost 2 weeks now. And, yes, I have downloaded the latest version of iTunes. I was advised over the phone to upgrade to XP Service Pack 2, but it looks like SP2 has issues. ANd, no, I did not download SP2, because the customer support rep admitted he knew nothing to very little about iTunes.
Emily

Emily,
thanks for your posting, it just reflects my experience (although I didn't contact the helpdesk, but after what you wrote I think I can skip that part). I am livin in China and buy from the German MS, worked fine until about a week ago when the download of an album stopped just after 5 songs. I have never been able to connect to the shop ever since.
The interesting thing is, that I get a response from their server in the domain phobos.apple.com (phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront) which I would interpret that there can't be a problem which they always list (Antivirus, Firewall etc...)
So will there ever be somebody from Apple who is going to give a better explanation how to solve the problem ? Or are there already too many people buying iPods and music ???

Help - I can't connect to the Music Store anymore

Today I have had the message "iTunes could not connect to the Music Store. The network connection was reset." This was after it tried for a few minutes. Everything else - playlists, accessing Gracenote CDDB for CDs, playing my songs - seems to be working fine. (It's iTunes 6.0.4).
It's seems to be suggesting I have an internet connection problem, but I don't! Safari, Mail, limewire, they're all working fine.
It all happened after I pressed the 'See All' arrow next to the 'Just For You' selection on the front page (which I've never tried before). Earlier today I had a problem with one CD which wouldn't read one track properly which meant I had to 'force quit' iTunes, but I was able to access the Music Store when I relaunched, or at least the front page anyway.
Since then I have repaired permissions, restarted, but the problem is still there. I have tried other user accounts and the problem is in all accounts. I have had a look in /Library for Preferences or Application Support folders at the System level that might be the problem, but there aren't any. What do I do now - reinstall iTunes 6 (if I still have the DVD)? What happens to all my playlists and songs and purchases and previews etc if I do that?
iMac G5 17" 1.5Gb RAM Mac OS X (10.4.9)

Ok, this is an update and then I'm going off to bed, so if anyone has any bright ideas I will see them first thing.
I now wonder if limewire may be the problem, even though it is 'listening' currently on port 33782 which is nowhere near to iTunes or anything else for OS X. Why? Because up until today, I could only connect to limewire during the daytime - evenings and weekends it wouldn't connect and discussion forums suggest that tiscali (my ISP) is one of the worst offenders for blocking UDP traffic at peak times and may be specifically targeting limewire. Today, when I have had the problem with iTunes Music Store, I have been able to connect to limewire all day and all evening, no problems.
However the problem with this theory is that when I could connect previously to limewire only during the day, I could still connect to the Music Store as well at the same time. So it may be irrelevant.
I have checked everything else from the article - the discussion boards, keychain access, firewall, it all checks out. So if anyone has any ideas about this, I'd be very happy.
iMac G5 17" 1.5Gb RAM Mac OS X (10.4.9)

I can't connect to the music store

every time i try to connect to the music store i get an error message that says, "iTunes could not connect to the music store. An unknown error has occured (-9812).
Make sure you network connection is active and try again."
my network connection is fine and it won't let me connect. What can i do?

It may have nothing at all to do with your internet connection, as you know!
1. Right click on "iTUNES SETUP". If it is in this menu, select "unblock." If it is not in the right-click menu, go on to PROPERTIES and search through the tabs or advanced settings for "unblock" and click on OK.
2. Go back to iTunes Setup and double-click. When prompted with the choice, select REPAIR. Finish and restart the computer.
3. Go back into iTunes and try to connect to the Music Store. Most likely you will be prompted to ACTIVATE THIS COMPUTER. Go through that and voila!
Hope this helps! If not try searching Apple Discussions using "itunes and windows xp" for other suggestions.

I can't open the music store error 502

Hi, I've been trying all day, my message is "itunes could not connect to the music store. An unknown error occured (502). Make sure your network connection is active and try again"
Any suggestions please?
Kind regards

I too have been having trouble with the iTunes store. It's incredibly slow, and when it does appear, there are a lot of "broken link" icons instead of the normal album covers, etc. The Apple servers must be borked, at least for now. I'm in Ohio, USA. Using iTunes 7.01
Dave
iMac, 2 GHz Intel Core Duo, 2 GB Mac OS X (10.4.8)

Error -208 : There was an error in the music store

This is truly getting old. I made the jump from 5.0.1 (which had sound problems) to 6 last night. I can play my music I imported from CD just fine (skips every now and then). But, when I try to play any of the music I paid handsomely for through iTunes, I first got other errors. Now, this morning, it's Error -208: There was an error in the music store.
What is the problem here?
Is the problem with the music store or with iTunes 6?
When can a truly working fix be expected?
Whatever happened to Apple's QA? Every upgrade of iTunes since 4.7 causes more and more problems. I'm embarassed because I recommended a friend buy the new iPod two weeks ago. He's probably cussing me out left and right at the moment. And, these problems aren't just relegated to us Window's folk - the Mac folks are having their share of problem as well.
I am running on Windows 2000 SP 4 on an ASUS motherboard with 1GB RAM. I meet the minimum recommended requirements.
When can I expect the situation to be remedied?

Ok. I read just about everything on in this discussion group and Apple notes.
I then declared all out war on this this evening. I won.
Here's what I did:
1. Assumption - you have Norton AV or Norton System Works installed. I suppose it will work if you have NIS installed.
2. Removed ALL my anti-spyware programs (i.e. Spybot 1.3 and Microsoft's Anti-Spyware).
3. Rebooted.
4. Opened up Norton AV settings in Norton System Works and selected Internet Worm Protection.
5. Under Applications - Added iTunes and iTunes Helper. Set operation to PERMIT ALL.
6. Under "General Rules", I added a new rule named "iTunes".
7. Under the "Communications Tab", I added a rule to allow UDP traffic to both local and remote ports 5353.
8. Rebooted.
9. This time, when the system started, I got a message indicating that "application iTunes is trying to access the internet." Clicked on "Remember and allowed the operation.
At this point, things started working.
The removal of the Anti-spyware programs MAY or MAY NOT be necessary. I will add them back in to see if they make any difference or not.
Now - Apple, my suggestion to you is to PUBLISH the ports and protocols and network targets. I was only able to gleam the ports used because Sygate indicated that iTunes was using UDP port 5353 to communicate.
Anyway, for those of you with this problem and are running ANY of the programs mentioned here, try my recommended course of action.
Charles
P.S. Now, I need to figure out what causes the occassional skip/stutter. But, my iTunes is working.

Cannot connect iTunes to the Music Store, Dell computer, XP Pro

I have a Dell XPS computer (about 2.5 years old) running Windows XP Pro w/service pack 2.
I bought an iPod way before Christmas, and have never (not once) been able to access the music store from my computer. Sometimes the "progress bar" just shows the "candy cane" progress meter with zero progress, sometimes the progress bars gets to about 90%, sometimes the progress bar completes, and I actually get an opening page displayed from the music store, but I can never get ANY further, cannot login, setup a new account, authorize my computer for any music, etc.
My wife's computer just a few feet away from mine, is a newer Dell XPS running XP Service Pack2, same home network, same router, SAME ISP, all works fine. Zero on my computer.
As stated it's XP Pro, w/service pack 2. Norton AntiVirus 2003 (OEM from Dell), using the XP Firewall, no other accelerator software etc.
I've tried:
a) disabling Norton
b) disabling Firewall
c) I've done the msconfig startup (as detailed online), not allowing anything must MS services and iPod programs to start up
I'm getting really, really tired of this. This is the ONLY program on my computer not working properly and requiring this kind of time. I'm extremely computer saavy (write my own software in vb.net, etc.) and can try anything anyone suggests, but so far NOTHING has made any difference.
Based on the logic that my wife's computer works fine, I'd say it's not the network, router, router firewall, ISP or any of those usual suspects. In fact I've tried dialup too direct from my computer (just to try and authorize ONE video my wife bought I would like to play on mine) but no luck.
Any other suggestions. Honestly - not accessing the Music Store isn't the end of the world to me entertainment wise. but it really, really frustrates me that Apple is no help (oh yes, I emailed them too and got the boilerplate response) and that I can't get on.
Sorry for such a long post, any ideas?
Dell XPS Windows XP Pro XP Pro Service Pack 2, Norton Antivirus 2003
Dell XPS Windows XP Pro XP Pro Service Pack 2

1) What exactly would I check on the router to make sure it's open it iTMS for MY computer? I know I said I'm an "advanced user" but you got me on that one, lol!
That would depend on the router. I know that some routers with firewalls control the ports individually by internal IP address, but without knowing your model of router, I don't know if that applies in your case (and I might well not know even if you told me the model; I'm only familar with a couple). If your router has a firewall and it can be shut off completely, you might give that a try as a test.
2) I'll try uninstall and reinstall again. I've never done the registry entry check, so just search for "itunes" and stuff like that and delete?
iTunes and QuickTime, yes. CCCleaner (freeware) might help.
3) Is there any benefit to doing the entire re-install while in the msconfig "startup" mode, i.e. with everything else turned off?
That I can't say, not having done it. Sorry; perhaps someone else will have an opinion about that.

"Unable to connect to the Music Store" message

When I am trying to connect to the music store to buy music or play downloaded music, it will not allow me to connect. It suggests that my network connection is down, but I am able to get on the internet without any problems. What can I do to in order to access the music store?

For what it's worth, I too have had no joy with iTunes windows, have tried all the recommended fixes I can find here and elsewhere. The problems started for me after their lastest spasm of releases. The behaviour is weird to say the least. On my desktop at home, iTunes does not access the MS on one account, but log out and login to another, and all is fine. XP laptop on the same network at home will not access the MS either. At work, iTunes works great early in the morning (7:00 AM PST), but again won't access the MS in the afternoon. I am beginning to wonder if the problems are on their end with this time issue. Also, I noticed that the MAC people on the otherside of this board are reporting some similar problems.
One thing to note (for me at least): When iTunes does the infinite Accessing Music Store bit, if you just close it, it will not play nicely, and still run in the background chewing up 100% of the CPU. Do an Alt-Ctl-Del sequence to get to the task list and then right click on the iTunes process and select End Process Tree to kill it off.
Wish they would make iTunes a WEB app and dump its Explorer ties. I think many of its issues arise from that.

'Could not connect to the Music Store'

Haven't been able to connect for weeks, maybe a month. Gives this error message:
'Could not connect to the Music Store'
Make sure your network connection is active and try again.
DEFINITELY active. Tried the relevant support document, did as it suggested, no dice.
* Repaired Keychain (not the problem)
* Called ISP (Shaw), they assured me there is no firewall with my router and said it was not on their end (I believe him too -- he was a fellow mac nut)
* Not connected to Airport Express, so this isn't the problem
* No restricted access to content in iTunes prefs
I'd appreciate any help...
Josh

Ok, so I've been going through this "cannot connect to music store, check your internet connection" for a couple of weeks now. My problem was also that I subscribe to Yahoo music, and their MP3s apparently wont play on iPod, I couldn't use them to buy music either.
So, I've uninstalled the Service Pack 2 after having installed it, but I went throught the uninstall feature (my computer allowed me to restore my computer to what it was before the service pack was installed, and I kept doing that and I couldn't connect). I finally used the uninstall service pack, and now I can connect just fine.
However, I would like to suggest as well, has anyone tried eMusic? It's a .com site that lets you buy MP3s that are compatible with iPod. They also have a free trial promotion going on. I guess it depends one what it is you wanted to buy on the music store, but there are other places you can get music to put on your iPod. Just throwing it out there. I understand everyone's frustration though, b/c mine kept giving me an error. Hope everyone finds a solution that works for them

Have an iphone lost the music somehow? then went onto itunes on the app it downloaded the music again but doesnt play and i have to plug it into my laptop and its not my iphone and i cannot sync any of the music any help?

i have an iphone lost the music somehow? then went onto itunes on the app it downloaded the music again, but doesnt play and i have to plug it into my laptop and its not my iphone and i cannot sync any of the music any help? the orginial compter now does not work any suggestions?

See Recover your iTunes library from your iPod or iOS device.
In brief; backup the device, recover what you can from it, download other purchases from the iTunes Store, restore the device, add content, keep a backup of your library in future.
tt2

Can't connect to the music store - tried most everything - help!

When I try to connect, itunes says it can't and asks me to check my internet connection. Same thing happens when I click on check for updates. Radio works fine. When I put a music CD in my PC, itunes gets the CD info. FYI, Quicktime won't go to update site or bring up launch video. Says that sever is unavailable.
My PC is an HP P4 2Ghz, 256M ram, XP home SP2. All windows and HP software and firmware are up to date. All other communications work fine.
Here is everything I tried:
Disabled Viruscan, Disabled Zone Alarm, checked that XP firewall was disabled. Connected directly to my cable modem (Cox is the ISP). I don't use a proxy server and checked to make sure none was configured
Used MSCONFIG to disable everything but itunehelper and qttask (left all Microsoft services running) - still couldn't connect.
Called Cox and asked if they blocked any ports. They explicitly said that iTunes does not use any ports they restrict.
I uninstalled and installed itunes and quicktime about 10 times, in all combinations. I even used the stand alone version of quicktime - no change. I made sure all privacy, virus and firewall programs were disabled when I uninstalled in installed - still can't connect.
I am able to see the html script when I go to itunes.com/version.xml. I can ping phobos.apple.com and dns reports the IP address as 69.44.123.17. I can ping that address. I have upgraded to the latest itunes of 6.04 (my ipod came with 6.02). My ipod connects fine to itunes and gets the music I have loaded from CD's.
I even tried turning on UPnP in XP. This made no change. I can see packet activity when I try to go the the music store, or when I click on check for upgrades - but I can never connect. My PC appears to be authorized, as I have the option to unauthorize - but I can't do this because I can't connect.
FYI - my daughter's laptop can connect to the music store. She is running the same OS and version of itunes. I set that system up and it is no different from my desktop.
I've exhausted my PC knowlege. Anything I missed?
Any help would be appreciated.

When I try to connect, itunes says it can't and asks
me to check my internet connection. Same thing
happens when I click on check for updates. Radio
works fine. When I put a music CD in my PC, itunes
gets the CD info. FYI, Quicktime won't go to update
site or bring up launch video. Says that sever is
unavailable.
My PC is an HP P4 2Ghz, 256M ram, XP home SP2. All
windows and HP software and firmware are up to date.
All other communications work fine.
Here is everything I tried:
Disabled Viruscan, Disabled Zone Alarm, checked that
XP firewall was disabled. Connected directly to my
cable modem (Cox is the ISP). I don't use a proxy
server and checked to make sure none was configured
Used MSCONFIG to disable everything but itunehelper
and qttask (left all Microsoft services running) -
still couldn't connect.
Called Cox and asked if they blocked any ports. They
explicitly said that iTunes does not use any ports
they restrict.
I uninstalled and installed itunes and quicktime
about 10 times, in all combinations. I even used the
stand alone version of quicktime - no change. I made
sure all privacy, virus and firewall programs were
disabled when I uninstalled in installed - still
can't connect.
I am able to see the html script when I go to
itunes.com/version.xml. I can ping phobos.apple.com
and dns reports the IP address as 69.44.123.17. I
can ping that address. I have upgraded to the latest
itunes of 6.04 (my ipod came with 6.02). My ipod
connects fine to itunes and gets the music I have
loaded from CD's.
I even tried turning on UPnP in XP. This made no
change. I can see packet activity when I try to go
the the music store, or when I click on check for
upgrades - but I can never connect. My PC appears to
be authorized, as I have the option to unauthorize -
but I can't do this because I can't connect.
FYI - my daughter's laptop can connect to the music
store. She is running the same OS and version of
itunes. I set that system up and it is no different
from my desktop.
I've exhausted my PC knowlege. Anything I missed?
Any help would be appreciated.
I have the same problem. If you ever find out why-could you tell me???

I have a suggestion to the music store staff

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