I have a trial of LR 4.2, set to expire. The full version is installed but still opens as trial!

I have a trial version of LR 4.2.  It is set to expire.  I have purchased the full version & installed it.  However, everytime I open the app, I get the trial version screen & have to re-enter my SN.  I have a lot of work on the go with this app & do not want to lose it.  I have also registered this product.
I have tried chat help, they direct me to phone support.
Phone support said wait time fop 18-25 mins...I have been on hold for almost 2 hours now!  This is crazy... As a paying customer I would expect better support...

You might also try starting the program using "administrator" or "system" login privileges - and seeing if the serial number will "stick" that way, as a workaround (depending on the OS you are using).
Difficulty registering a license, often turns out to be a user rights issue in my experience. There are some license records buried in the system, inaccessible to the normal user login, which will persist regardless of uninstalling the software... which is how (for example) LR can prevent you from running further trial periods for a given version. Removing the software will not clear these records under any login, and there is no way to stop a new installation from referring to them if present. But with system privileges it should be possible to correct and update them to include your purchased license. This should then apply for all user logins. 
Once you are up and running, you can maybe think about resolving the root cause at more leisure, ready for the future upgrade version. On Windows, that might be a registry permissions fix... but on MacOS, I don't have the faintest idea.

Similar Messages

  • When I start iTunes I get the following message. "A required iTunes component is not installed. Please repair or reinstall iTunes (-42404)" I have installed the latest version of iTunes but still get this message. Can anyone help.

    When I start iTunes I get the following message. "A required iTunes component is not installed. Please repair or reinstall iTunes (-42404)". I have installed the latest version of iTunes but still get this message. Can anyone help?

    Hello mustangcim243,
    iTunes has various components bundled with it that it requires for general usage. I advise that we completely remove iTunes and all of these related components, verify that they have been removed, then reinstall. To do so, please follow the steps in this article:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    http://support.apple.com/kb/HT1923
    Note: it is important to remove the 7 components in order. Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
    If the above does not resolve your issue, I recommend we reset the SC Info folder:
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
    http://support.apple.com/kb/TS1389
    (See Step 4: Remove the SC Info folder)
    Thanks,
    Matt M.

  • HT204053 I have installed the latest version of Apple but still can't see ICloud in System Preferences- how can I fix this?

    I have installed the latest version of Apple but still can't see ICloud in System Preferences- how can I fix this?

    Lion is required to see the iCloud Preference Pane: this is an upgrade, not an update, and has to be paid for. If you want to install Lion, go to the Mac App Store and purchase and download it there ($29.99).
    First check that your Mac meets the requirements for Lion:
    Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
    2GB of memory
    OS X v10.6.6 or later (v10.6.8 recommended)
    7GB of available space

  • I use reliance dongle to browse internet on mountain lion, at first it gave me problems but after updating the reliance software it worked fine.  Now i have upgraded my osx to mavericks.  The reliance software gets installed but dosent open giving some er

    i used reliance dongle to browse internet on mountain lion, at first it gave me problems but after updating the reliance software it worked fine. Now i have upgraded my osx to mavericks. The reliance software gets installed but dosent open giving some error, Now i cannot use the internet !!! and itz the latest version of reliance software,,, plz help me !!!

    At last i did some experiments and it solved my problem... heres the solution :
    1. Install the reliance drivers and software from their website.
    2. As the reliance software is not supported my mavericks it wont open, but dont worry.
    3. Now after installation go to system preferences->network->and select  "ZTE Wireless Terminal".
    4. Configuration: Default
         Telephone number: #777
         Account name and password should be the owners number.
    5.Finish ! press apply and click Connect...
       Enjoy browsing !!!

  • Hi. I am trying to buy Apperture as my trial version has expired. I cannot buy the full version as I get a message saying it is already installed. Do I have to remove the trial before I can buy it? When I launch Apperture, I follow the link "buy"

    Hi. I am trying to buy Apperture as my trial version has expired. I cannot buy the full version as I get a message saying it is already installed. Do I have to remove the trial before I can buy it? When I launch Apperture, I follow the link "buy"

    If you are purchasing from the Mac App store, then you would drag the trial version to the trash first and empty trash (since the trial version has expired).
    Launch the Mac App store > sign in with your Apple ID > purchase Aperture (this is cheaper than the previous retail version many of us purchased anyway).
    Note - you can rename your Aperture Trial library as needed if you want to work with that one once the full version is installed.

  • I have the adobe cloud 9.99/ month photography package i downloaded lightroom 5.4, it told me it was a trial version, and i'm now at the end of the trial and it won't let me download the full version and i don't have a serial number

    i have the adobe cloud 9.99/ month photography package i downloaded lightroom 5.4, it told me it was a trial version, and i'm now at the end of the trial and it won't let me download the full version and i don't have a serial number. also, when i click buy, i get an error message saying, "application not found."

    There are two different LR’s, one with a serial-number licensing and one with a CC-signin license.
    You should uninstall the serial-number LR you have installed, then
    Quit the CC Desktop application,
    Restart the CC Desktop application—this will rescan what you have installed and not see LR,
    LR will now be on the CC Desktiop apps list, so install that.

  • On my new Imac, I had the trial version of Pages, and saved some files in it. Now I have purchased the full version from Apple via a download, but I cannot save or print the old files, please help!

    On my new Imac I saved some files on the free trial version of Pages, since downloading the full version from Apple, have been unable to save or print from old files saved when using the trial version. Any ideas? Thank you!

    My guess is the 30-day trial period has expired but you didn't remove the trial before installing the full version. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user.
    Yvan Koenig has written an AppleScript that removes the files. You can find it on his iDisk in For_iWork > iWork '09 > uninstall iWork '09.zip.

  • I am now using a different MacBook Pro, and want to install my CC, I have done that and downloaded the Photoshop App but its a trial version. How do I get the full version of the apps?

    I had a new MacBook Pro that was damaged and I am now using a different MacBook pro as my primary computer (running yosemite 10.10.1).
    I did uninstall the Creative Cloud off the old MacBook before I stopped using it.
    I have downloaded the Creative Cloud and signed in using my adobe username and password, but when I went to download the Photoshop App it is only giving me the TRIAL VERSION.
    How do I make sure that the apps are the full version that I have already paid for? (I do know that my subscription is still current)
    Thanks for your help
    - Shawn

    Shawn I would recommend utilizing the steps in Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html to resolve the connection error which is likely preventing the software from authenticating.

  • Do I have the chance to get Photoshop for free if I'm a student? I mean the full version and not the trial.

    Do I have the chance to get Photoshop for free if I'm a student? I mean the full version and not the trial.

    No. Just the student rate on a permanent or subscription license. Some places do include Photoshop and other products as part of the tuition, but it is a separate arrangement and most likely temporary.
    The Photography Plan is a fine deal at $10 a month. Creative Cloud Photography plan | Adobe Creative Cloud
    Otherwise there are free and paid lower cost Photoshop alternatives you can look into.

  • I have been trying to get the full version of lightroom after using a trial version but it says something about "GB" ? And i need to log into different account or set up a new one? Please help?

    I have been trying to get the full version of lightroom after using a trial version but it says something about "GB" ? And i need to log into different account or set up a new one? Please help?

    I would love to give you more information but i cannot access that page again? i can add Lightroom to my cart but when i go into my cart it says there is nothing in there? I have a red bubble above "my cart" with a number 4 in it to show there is something there but there is not? It just wont let me buy anything?

  • HT5103 If i have projects on my final cut trial, and the trial ends, will i lose those projects? or will they stay until I actually purchase the full version which could be weeks later?

    I currently have the final cut pro x trial and i really like it... but my trial is about up and i don't have the money to purchase the full version yet and won't for a while.... If i let the trial run out and still have unfinished projects in the program that i don't have saved else where, will i lose them? or will they stay saved until whenever it is that i can actually purchase the program?

    If you leave the projects and events where they are they will remain until you can use them again. Nothing will happen to them.

  • I had a 30 day trial and i decided to buy the full version. Its asking for 2 serial numbers but i only have 1

    I was using a 30 day trial of the lightroom 5 but decided to buy the full version. When I go to download it, it asks for 2 serial numbers but I only have 1?

    you bought the upgrade version meaning you have a previously purchased lightroom.  after entering your lr5 serial number you're being prompted for that previous version's serial number.
    enter the correct number at the correct time and installation will proceed.
    if you made an error and do not own a previous version, Return, cancel, or exchange an Adobe order

  • Supposed to have full versions with educard but only have trial versions of everything

    I received a redemption code from my school to install creative cloud. I'm supposed to have the full versions of multiple apps, but am only able to download the trial versions. I was on the phone with an adobe tech support person for about an hour today who told me it was a problem with my school. I then talked to someone at the school who told me to try using App Manager, but even this is asking me to License my software. I just need help installing the full apps before I go crazy. Its my first week of classes and i'm already late on 2 assignments because of this

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Adobe photoshop elements 13 trial version will not work on windows XP. Does this mean that if I purchase the full version, this also will not work on XP?

    I have Photoshop Elements 12 and want to try version 13 before I buy. However, when I tried to download the trial version of Adobe Photoshop Elements 13, I was informed that it isa not available on Windows XP. Does this mean that if I buy the full version, it will not work on Windows XP?

    Yes, if the system requirements do not include XP then an XP machine will not be able to use it.
    System Requirements
    Windows
    1.6GHz or faster processor with SSE2 support
    Microsoft Windows 7 or Windows 8 (32-bit versions will be installed on 32-bit systems; 64-bit versions will be installed on 64-bit systems)
    2GB of RAM
    5GB of available hard-disk space
    (additional free space required during installation)
    1024x768 display resolution (at 100% scale factor)
    Microsoft DirectX 9 or 10 compatible display driver
    DVD-ROM drive (for installation from DVD)
    QuickTime 7 software
    Internet connection required for product activation and content download* 

  • Photoshop CS5 trial version has stopped working.  Will the Full version do the same?

    Once I try to open a file or create a new file in the trial version it stops working and Windows closes the program. I have read on the forum that others had this problem so I tried the solutions without luck.  A sales live chat guy tonight told me that the trial version will not allow a lot of the features and I should have  no problem with the full version.  Does anyone know if this is accurate?  That is a lot of money to spend for a full version to stop working when a file begins to open.

    Hi Iamrami,
    You've posted in the forum for Photoshop.com (an  online service and product info portal).
    For a speedier response regarding Photoshop CS5 iisues, please repost here: http://forums.adobe.com/community/photoshop.
    thanks,
    - Don

Maybe you are looking for

  • Can not see the device net Master Interface in my project.

    Can not see the device net Master Interface in my existing project. Need to Modify exististing code. Can not recomiple and create exe file after making changes. Error says the vi's are broken. Tried re-installing industrial communications for device

  • How do I get rid of the underline in text - tried   style decoration:none

    I am trying to get rid of the underline on some text which is not a link. I have tried putting style decoration: none in various places and I still can't get rid of it. Any ideas? Here's my HTML <!doctype html> <div id="businesscircleportfolio">   <h

  • FI Substitution for line item

    Hi Is it possible to substitute the Profit center value in line item 02 to line item 01. If it possible please guide me in populating profit center in line item 01. Thanks and Regards Sahil

  • Add vendor number and vendor name to the SAP Standard CO/PS Line item repor

    Hi how i can post PS commitment line items and cost center and orders commitment line items The SAP standard reports are: CJI5 PS Commitment Line items KSB2 Cost Centre Commitment Line Items KOB1 Orders Actual Line Items KOB2 Orders Commitment Line I

  • Entity Bean Performace

    How well do Entity beans perform as opposed to using stateless session beans for doing all database access? I've never woked with them before and it seems like there is a lot of over-head involved. The database we are using will be shared by other sy