I have a trialversion Premiere Pro CC:

I have a trialversion Premiere Pro CC: the Timeline- and Programwindow is not launched: how to get it?

Hi Lena,
You need to set the preferences accordingly.
Please refer : http://help.adobe.com/en_US/premierepro/cs/using/WSAB1EDD0E-ADC2-4a10-B399-E809E588618B.ht ml

Similar Messages

I have installed Adobe Premiere Pro cc on my laptop, but I cant find a way to start the program. No Icon, and it is not showing up in the start meny. It is showing up in add/remove programs, but nt anywhere else.

I have installed Adobe Premiere Pro cc on my laptop, but I cant find a way to start the program. No Icon, and it is not showing up in the start meny. It is showing up in add/remove programs, but nt anywhere else.

If you are using a Mac, simply hit Command-Spacebar to bring up Spotlight Search. Begin typing the name of the application and when you see what you are looking for, press enter. You should get a hit by the second or third letter you type. Great way to launch apps on computers that you are not familiar with.
Windows 7 and 8 should have something similar. I think you simply press the Windows key and begin typing. Press enter when you see a match.
Both Mac and Windows search tools can be customized to search for applications, files, emails and so forth. For Windows, look for Taskbar and Start Menu Properties. For Mac, go to Preferences Spotlight. Turn off items you know you won't need to speed up searches.
Make Windows 7 Start Menu Search Find Your Applications Faster

Help! I have an Adobe Premiere Pro CC 2014 sequence @ 59.94 fps and need to export the video as 23.976 but the video looks glitchy! Please Help!

Help! I have an Adobe Premiere Pro CC 2014 sequence @ 59.94 fps and need to export the video as 23.976 but the final video render looks glitchy! Please Help!
I made a new sequence at 23.976 and imported my 1280x720 59.94 video into the sequence... when i rendered it out it looks glitchy!
my client is not allowing 1280 x720 59.94 video files they want 29.97 progressive,25,24,or 23.98
Please Help what do i do! where did i go wrong! this is horrible omg!!!! please help!
Thank you!

Nice!
In my export setting i switched the frame rate to 29.97 and it looks good to me!
Thank you!

I have installed the premiere pro app but its not getting launched

i have installed the premiere pro app but its not getting launched. I have installed a trial version and it took one full night to get installed. it finally got installed in the morning but now its not getting launched. please help me out with whats wrong.

You're best bet will be to check the Bubble Witch Saga Support site.
There are some basic tips on the Apple site too -> iOS: Troubleshooting applications purchased from the App Store

My video's have codec but premiere pro see only audio file

Hi,
My Ematic EVH528 camera capture 1080p videos and I watch my pc with xvid codec. But premiere pro see only audio file.
I need a solution. Help me please.

Read Tweakers Page - Video Codecs and then convert to an editable format.

I have the Adobe Premiere Pro CS4 "Classroom in a Book" but my computer says "File Format is not Supported" when I try to use accompanying DVD. What is wrong please, I really like the book and want to learn!

I've had the product for a while and have tried editing without the book and using video's but it goes slow and I don't feel like I'm learning.
I'm sure there are shortcuts to be had and I'm re-inventing the wheel it seems.
"File Format not supported" means exactly what? Is my Windows Version not compatible?
Not used to chat rooms, would prefer personal training but that is not the way of things anymore.

Okay, so I Right Click and nothing says "Link Media".
When I double click on an asset it says, "the selected file cannot be linked because it has 2 audio channel(s) and the clip was created with 1 audio channel(s)."
However 1 video clip asset does open in CS4.
The "Lesson One" project itself says, "file format not supported." still.

I have footage in Premiere PRO CS5.5.

The footage is a man speaking. With this man speaking I want nothing else to show other than the man speaking. No background. I want it completely transparent, other than the man speaking. A good example is http://www.videotile.co.uk/ . This footage is going to go onto a company’s webpage. I gather that I have to export the file into a FLV format or AVI. I can either go through After effects or directly to Flash professional. I can get the background completely transparent through After Effects but I can only export the footage as either a SWL file or a XFL file. I tried the SWL file and loaded it up in Flash Professional. I have gone to the “Publish settings and changed the window mode to transparent and published that. Once I save the file as a HTML and open it up, the page is blank? Could someone help me out, would appreciate that greatly.

Yes the footage has already been shot behind a chromatte. You mention about filming the footage as a key (DIY shot) How do you mean sorry? Also a frame grab? Enclosed is the footage that have taken in After effects. I have made it completely transparent. It is how, from here do I make this footage transparent for web.

Have trouble downloading premiere pro trial version - pls help

I have cs6 design and web suite - I am not on cloud.....
when downloading i get in the middle of it a message telling me that the application manager is corrupt. Any ideas what is wrong?
thanks
Bee

CS6 Trial Download - where can I find it?
http://forums.adobe.com/message/5459679#5459679
CS6 - Buy the Perpetual License version (Not Creative Cloud rental)
http://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_c reativesuite6.html?promoid=KFPMZ
To buy an upgrade instead the of full version, click the buy button
then select 'I want to buy: Upgrade' instead of 'Full'.
CS5 and CS5.5 Products are eligible for upgrade to CS6.

Premiere Pro crashes during rendering any format

I have the current Premiere Pro CC Version in my 64bit windows 8.1 System. I have a nividia 7800 graphics card with current driver, 16GB ram and intel core i5 3,2GHz.
I did a 10:29 min version of my last holiday and tried to export it and it crashed. .It displayed a message that premiere pro stopped working and I will get a notice as soon as a solution is found.
I Tried to export to different formats and it never worked. I tried to export another shorter video I did (3:29min) and it worked. Both feature soundtrack, titles and so on.
Any idea, what could be the problem ? It did not do this till I bought my trialversion, before that I could export the video. I however also changed on part of the soundtrack and added some titles after registering the version.
What could cause a problem like this ?
cheers

It does crash everytime at the same time after rendering already 81% of the file. This is the same in Media Encoder and in Premiere pro. There seems to be no entry in the event viewer of windows to this toppic. I also did ne reinstall vie cc cleaner and it did not help.
Can it be that the programm crashes since i have lots of pictures larger 100MB in it ? (Panoramas)
Still any help would be nice
I also created random video files that are larger than 10 min and it works, just this project does not.

Adobe's move to a more "Final Cut" Premiere Pro is not all good.

Hi everyone. I don't post very often and I decided to do so because I want to hear people's comments on this subject. I have been a premiere pro user since Premiere Pro 2.0 and I've a good handle on Final Cut and Media Composer. To this day, I've always preferred Premiere for a number of reasons.
As of late, many Final Cut users have been migrating to other NLEs and in response to that the latest iteration of Premiere (Premiere CC) has included some decidedly FCP-ish features (And some Media Composer-ish stuff too). In my opinion, some are rather welcome additions and some are not.
What prompted me to write this is the feeling I got when I started using CC. It felt like in the rush to welcome the newcomers, some things were lost for those of us who has stuck by adobe for years.
Here's my list of good and bad:
Good stuff:
1) Auto Locate - Premiere is now smarter at finding your files. Awesome!
2) You can now select clips and move them up and down in tracks with keyboard shortcuts. Great!
3) You can move target and source tracks with keyboard shortcuts! In fact there are many new things you can do with keyboard shortcuts! (Can you tell I like keyboard shortcuts?) I'll leave the keyboard alone now. Yay! Ok now I'll leave it alone.
4) Audio Clip mixer. Now, I really don't see when I would use this, but sure. Why not? It's not invasive and they kept my track mixer as awesome as ever. I'm sure final cut users could shed some light as to it's utility. Specifically, what can you do now, that you couldn't without the Clip Mixer?
5) There are a few cool ways to expand tracks. (I've heard it works a lot like Media Composer).
6) You can now customize the buttons on your audio tracks. Sweet! (Also feels a bit Media Composerlike)
Bad stuff:
1) Symmetrical transitions - This is meant as a feature for Final Cut users but it's actually horrible to me. I don't want my start point to mess with my end point. I want to put them both exactly where I need them and have them stay. I know you can hold shift to get the old behavior back but I find I'm holding shift a lot these days.
2) Transition icon changed to a suspiciously fcp looking transition. It's smaller. I don't see the advantage of changing the look. I certainly don't see the advantage of making it smaller. Not a big deal, but not a fan.
3) The "fx" box replaced the name of the parameter whose keyframes you are currently seeing inside the clip. Now you can't tell which parameter you are looking at. Is this an attempt at removing clutter? Cause I think allow for the user to customize clip info is a better approach than simply removing stuff.
4) The clips now turn white when selected. Again I remember complaints of clips not being obviously selected but now you lose the label color when you select a clip. This means that if you select a bunch of clips, you can't use the color to see if you picked up something that should've stayed unselected.
5) Audio display now shows half of the wave instead of the doubled mirrored wave it always showed before. This sucks. Every DAW I've ever used (Pro Tools, Digital Performer and Audition to name a few) shows the mirrored wave. It's kinda standard. This new view is actually harder to look at. The negative view of the wave (the part of the wave that isn't the sound) looks like the bottom part of a wave. It's very distracting and annoying.
6) Work area bar is gone. This isn't such a big deal since the functionality has been added to the in and out marks, but since the work area bar is also a part of After Effects, this makes Premiere work differently than it's family of apps. I would think that having overlapping or similar tasks performed similarly throughout the Creative Cloud Apps would make a lot of sense to Adobe.
Again, Adobe Premiere Pro has been and still is my NLE of choice. This isn't an angry rant. I simply felt it was an update that removed some great functionallity and wondered if others felt the same. I'm sure my list is both incomplete and of course simply an opinion. I'd love to hear people's reaction to the new Premiere Pro CC. Do try and be nice though.

Jim.
Agreed. You can't please everyone every time. Though user customization goes a long way I think. And I definitely feel like this release was not really targeting me.
shooternz - Too bad. I did know this. It's not such an imposition but it does change the way I work without gaining anything I wanted. Seems like a lot of people actually like the symmetrical transitions though. Me, I think it is only useful when you don't care about being very precise. Maybe not. Maybe there's a good use for it. I haven't found it. I just wish there was a way to make the default behavior what it used to be and the symmetrical transitions work with shift. I'm already getting used to holding shift all the time so I'm not worried. I just don't see much advantage.

Use of a capture board in Premiere Pro CS4

For several years I have been using Premiere Pro 1.5 with a Canopus Storm 2 capture card and drivers. It has been working fine for me. Actually I have been doing event video for about twenty years and have gone through a lot of Premiere progams. I went from VHS to S-VHS and then into Mini DV. I don't think I will be going to HD. However, like life, we need to keep up with some of the changes. So I have been considering upgrading to Premiere Pro CS4. I was told that Canopus is no longer working with Adobe and that now it is Grass Valley and they have their own editing software. They no longer want to let the user of their products use Adobe products. If this is so, then what type of capture card is working with Premiere Pro CS4? And what is the cost for my changing my system? At least a ball park figure. I just had a new OS put into my video editing computer and right now everything is screwed up. The Adobe Premiere Pro and Canopus seem to be working okay, but I am not getting anything out from my computer to my editing monitor and sound mixer. I worked all week on it and to no avail. For years I did event video and put out some fantastic stuff, now I just want to do some informational videos and nothing is working right. I am open for suggestions.

Okay Harm, that is part of the problem. Since I put in a new OS I can't get my video editing to do right. Nothing is showing up on my studio monitor that is hooked to the Storm 2 card and nothing is coming in to my Mackie 1402 VLZ Pro line mixer that is connected to a CREATIVE Sound Blaster Live card. I have done everything I can think of and nothing is coming out. I have everything hooked up just like it has been for the past five or six years. I downloaded all of my software - Previere Pro first and then Canopus and then Sound Blaster and the plug-ins seem to go in okay. What I am getting is a sound apperance on the Premiere sound screen and also a wave form on the timeline. In all apperance the Storm card and the Premiere are working, but nothing seems to be coming out. Also I am getting no sound out when I download music in Audition. I did before I replaced my Windows XP SP3 OS.
I didn't know that the Canopus Storm 2 had a conflict with PP 1.5. I guess I never experienced any trounble before.
I just now went into my Adobe Premiere Pro 1.5 and opened up a capture that I had downloaded into the timeline. Here is what happens. When I scrub the Capture monitor in PP everything works fine in the computer and the studio monitor and sound line mixer. But when I scrub the timeline I get no sound out, and nothing shows up on my studio monitor. It is almost like everything is reverse.

Premiere Pro CS5.0.4 -Will not play any video- reinstall didn't help

here's my system info -
Model: MacPro5,1, BootROM MP51.007F.B03, 4 processors, Quad-Core Intel Xeon, 3.2 GHz, 16 GB, SMC 1.39f11
Graphics: ATI Radeon HD 5870, ATI Radeon HD 5870, PCIe, 1024 MB
   ----------------I only use one monitor, 1920x1200, 32bit color depth
   ------------------No Capture Card, No Sound Card or I/O box
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Serial ATA Device: HL-DT-ST DVD-RW GH61N
Serial ATA Device: TSSTcorp CDDVDW SH-222AL
Serial ATA Device: Hitachi HDS722020ALA330, 1.82 TB
---------- This 2tb Hitachi is my data drive - there are 600GB free (33%)
Serial ATA Device: OWC Mercury Extreme Pro SSD, 223.57 GB
   ---------This 250gb SSD drive is my system/application drive - 120GB free (50%)
Serial ATA Device: OWC Mercury Extreme Pro SSD, 111.79 GB
------------this 125GB SSD I use as a project-specific drive to serve up video very quickly when i'm generating Video material using the software VDMX
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfd300000 / 2
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0220, 0xfd320000 / 3
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x5a100000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0x5a110000 / 3
FireWire Device: built-in_hub, Up to 800 Mb/sec
i've been using Premiere Pro for about a year and a half with no trouble, no crashes that i can remember.   I updated to 5.0.4 when it came out and experienced no problems.
I have not made any changes to my system (drivers, programs, etc.) since the last time i worked with Premiere Pro with no trouble. The only difference is that i generated approx. 52GB of new video files (mov. uncompressed 32bit 640x480 resolution) that i was beginning to edit in to a music video.
My current problem is:: there is absolutely no playback of video in 5.0.4.   not in the tiny project window preview, not in the source preview, and not in the timeline/canvas window.   when i push PLAY, the button turns into a square STOP button, but nothing happens.   this is independent of project or file type. The project i was working on when playback stopped is using uncompressed 640x480 32bit Quicktime files and one 44khz/16bit .AIFF file.   as a quick doublecheck, I just added a 640x480 Apple Intermediate Codec file and it also will not play back.   I opened older projects and none of them will playback.
My problem started while i was working on a project. I was working on the project for probably an hour and a half with no trouble. Then it seemed to get a bit sluggish and i could hear the HD churning a little more.   After rendering out a short section (just under 10 seconds), PPro did not play back the just rendered (now greenline) section. Immediate playback of rendered material was the default behavior, and this was the first time ever that the just rendered section did not play back.   I then discovered that no video would play back at all--in any of the windows.   I can scrub through all the video without any trouble--all the frames are there.
I shut down PPro, & restarted. No change.   I restarted my computer. No change.
Realizing that the problem was likely related to a lack of space on my data drive, i deleted approx. 500GB of files off my 2 TB drive, leaving just under a 1/3 of it free. i checked the drive for errors, and defragmented it. Premiere Pro still wouldn't play any file from any project.
The files are fine, they will playback anywhere else (several different file types involved in different projects). The files are compatible with Premiere Pro (uncompressed VGA resolution Quicktime .mov), i was editing on the timeline with them for hours before all video playback stopped.   All other Adobe programs (After Effects, Photoshop work fine).
I tried to find an answer/solution on these forums, unsuccessfully.   After uninstalling PPro and reinstall (did not help), and entire Suite uninstall, Adobe Clean, and reinstall, neither version 5.0.0 or 5.0.4 will play video --the no playback problem has persisted.
I was running out of HD space --i had less room than i thought -- down to about 7% of free space, a bone-headed move on my part. I'm not surprised that playback performance got compromised due to lack of space.   But i'm shocked that the problem is persisting.   Fortunately, i had just backed up my entire system the day before. (i've backed up many times before and this never affected PPro performance)
i tried to "CLEAN" the media cache for the sequence but it had no effect (in searching the forums, i saw somebody else have their 'crashing Premiere Pro' problem solved by hitting this button). I just took a look in the user/application support/adobe/common/5.0 to look at the "Media Cache" folder and the "Media Cache Files" folder.   Neither of them are empty, even after hitting the CLEAN cache button in the main preferences 'Media' settings window.   I don't know if this is the correct behavior or not.   (i'd expect a "clean" command to empty the folder, but i'm not the programmer)
This does not appear to be the ATI/5.0 problem that so many Mac users suffered (i was lucky to never have that problem).    Again, i've never had any problems with Premiere Pro over the last year and a half, until working on this latest project with the Hard Drive very low on space.   I'm 99.9% positive that's at the heart of the issue.
I don't understand why a clean reinstall did not help in this regard. The problem is clearly PPro specific.   I found one topic in the forum where someone else experienced this same "no video playback" problem, but there was never follow-up from the user saying whether or not his problem was solved (or what was done to correct the problem).
I'd love to get some help--- seems to be a very rare issue, but right now, i can do no video editing. btw, i started a new project as well and imported a .mov file -- same problem, no video playback.
the weird thing is that i can actually still edit video. i just rearranged my timeline assets and rendered out a minute-long quicktime (Apple Intermediate Codec) .mov and it looks and plays as it should.    This is really weird. I'm baffled -- there must be some way to fix this.   I don't want to have to go back to Final Cut, certainly not when i've already paid for Create Suite 5 Production Premium and EVERYTHING works except for video playback in PrPro.
thanks in advance for your help
Message was edited by: magneticjak
Message was edited by: magneticjak

hello.   hey, thanks very much for writing back. i got some good info with a search or two. (info about what regedit is and what corresponds to it in OS X -- regedit allows you to edit "preference" keys for individual programs, OSX's equivalent for these keys are the .plists in User & System: Preferences and Application Support)
what i ended up doing was uninstalling Premiere Pro (not the suite, just PPro).   Then i deleted a few preference files:
from User /Preferences/Adobe:
com.adobe.AdobePremierePro.plist
com.Adobe.Premiere Pro.5.0.plist
and from System Preferences:
the file: Adobe Premiere Pro Prefs
and..
/.../Premiere Pro/5.0/...
AMEPrefs.xml     (i noticed that there's also a preference file in Media Encoder's own folder so i didn't sweat this one)
Debug Database.txt
Placeholder Preset.epr
PostEncodeCmds.pref
PresetCache.xml
Trace Database.txt
NOTE:
of course i don't know if deleting any files beyond the 2 .plist files in User Prefs was necessary, but... it seems to have worked.
I then reinstalled Premiere Pro CS5, and fired up an old project and i've got playback of HD and DV files, and snappy editing and rendering, so hopefully i'm good to go.   I'm just going to stick with v5.0.0 because i actually don't remember ever having any trouble with it, and i don't remember v5.0.4 adding anything i was 'missing' or 'needed'
hopefully, this thread will be useful for any future folks that run into trouble - and it's got a solution for both Windows and OS X
happy editing,
peace

Premiere Pro CS5 Performance Issues

Hi. I have been using Premiere Pro CS5 5.0.3 for editing videos that I shoot for several years now. I offload all the video files I shoot from a Canon XHA1 camera from a SanDisk compactflash card to a Drobo S Raid 0 array (all the drives in the Drobo are Seagate Barracuda 7200 rpm drives) that I have hooked up (via an eSATA cable).
This has worked well for me but I have been noticing that I am now getting more dropped frame errors both in the program and source monitors. I started a new project yesterday:
General
Editing mode: DV NTSC
Timebase: 29.97fps
Video Settings
Frame size: 720h 480v (1.2121)
Frame rate: 29.97 frames/second
Pixel Aspect Ratio: D1/DV NTSC Widescreen 16:9 (1.2121)
Fields: Lower Field First
and when I imported the footage into Premiere Pro I started getting more dropped frames and sluggish playback as to render Premiere Pro very aggravating. It is still usable but the situation is growing worse. Here are my system settings that I dumped from Belarc:
Operating System
System Model
Windows 7 Professional (x64) Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: English (United States)
Installed: 4/1/2011 12:30:28 PM
Boot Mode: BIOS (Secure Boot not supported)
No details available
Processor a
Main Circuit Board b
3.20 gigahertz AMD Phenom II X4 955
512 kilobyte primary memory cache
2048 kilobyte secondary memory cache
6144 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Not hyper-threaded
Board: ASUSTeK Computer INC. M4A79XTD EVO Rev X.0X
Serial Number: MT7001K65700722
Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. 2102 06/17/2010
Drives
Memory Modules c,d
13096.83 Gigabytes Usable Hard Drive Capacity
10398.62 Gigabytes Hard Drive Free Space
HL-DT-ST BD-RE BH10LS30 ATA Device [Optical drive]
PLEXTOR DVDR PX-760A ATA Device [Optical drive]
Drobo 3rd Gen DRDR3- ATA Device [Hard drive] (8796.09 GB) -- drive 3, SMART Status: Healthy
Kingston FCR-HS219/1 USB Device [Hard drive] -- drive 4
Kingston FCR-HS219/1 USB Device [Hard drive] -- drive 7
Kingston FCR-HS219/1 USB Device [Hard drive] -- drive 5
Kingston FCR-HS219/1 USB Device [Hard drive] -- drive 6
Seagate FreeAgent GoFlex USB Device [Hard drive] (1000.20 GB) -- drive 8, s/n NA05WRQ4
ST31000528AS [Hard drive] (1000.20 GB) -- drive 1, s/n 6VP3PB7D, rev CC38, SMART Status: Healthy
ST32000542AS [Hard drive] (2000.40 GB) -- drive 2, s/n 5XW0A59J, rev CC34, SMART Status: Healthy
ST3300622AS [Hard drive] (300.07 GB) -- drive 0, s/n 4NF1TJ5M, rev 3.AAH, SMART Status: Healthy
12288 Megabytes Usable Installed Memory
Slot 'DIMM0' has 4096 MB (serial number SerNum00)
Slot 'DIMM1' has 4096 MB (serial number SerNum01)
Slot 'DIMM2' has 2048 MB (serial number SerNum02)
Slot 'DIMM3' has 2048 MB (serial number SerNum03)
Local Drive Volumes
c: (NTFS on drive 0) *
300.07 GB
158.49 GB free
d: (NTFS on drive 1)
1000.20 GB
771.85 GB free
f: (NTFS on drive 2)
2000.40 GB
1462.25 GB free
g: (NTFS on drive 8)
1000.20 GB
939.29 GB free
p: (NTFS on drive 3)
8795.96 GB
7066.74 GB free
* Operating System is installed on c:
Network Drives
None discovered
Users (mouse over user name for details)
Printers
local user accounts
last logon
Mark Mecca
10/22/2014 1:50:04 PM
(admin)
QBDataServiceUser21
10/22/2014 1:50:50 PM
local system accounts
Administrator
7/14/2009 1:08:59 AM
(admin)
Guest
never
HomeGroupUser$
never
Marks a disabled account; Marks a locked account
Amyuni Document Converter 2.50
on LPT1:
Epson ESC/P-R
on USB001
EPSON Stylus Photo RX580 Series
on USB001
HP LaserJet Professional P1102w
on USB004
Microsoft Shared Fax Driver
on SHRFAX:
Microsoft XPS Document Writer
on XPSPort:
StudioJet 50
on USB002
Controllers
Display
ATA Channel 0 [Controller] (3x)
ATA Channel 1 [Controller] (3x)
Standard Dual Channel PCI IDE Controller (3x)
NVIDIA GeForce GTX 285 [Display adapter]
LG W2340 [Monitor] (23.1"vis, s/n 001NDCRGL339, January 2010)
Samsung SyncMaster [Monitor] (20.2"vis, s/n BR20HCGL502449, May 2006)
Bus Adapters
Multimedia
Microsoft iSCSI Initiator
Standard Enhanced PCI to USB Host Controller (2x)
Standard OpenHCD USB Host Controller (5x)
Blackmagic Audio
Blackmagic DeckLink WDM Streaming
Blackmagic Driver
High Definition Audio Device
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Virus Protection [Back to Top]
Group Policies
Norton AntiVirus Version 21.6.0.32
Norton Security Suite
None discovered
Communications
Other Devices
Microsoft ISATAP Adapter
↑ Realtek PCIe GBE Family Controller
primary
Auto IP Address:
192.168.1.104 / 24
Gateway:
192.168.1.1
Dhcp Server:
192.168.1.1
Physical Address:
E0:CB:4E:E5:E8:D3
Connection Speed:
100 Mbps
Teredo Tunneling Pseudo-Interface
Networking Dns Servers:
75.75.76.76
75.75.75.75
1394 OHCI Compliant Host Controller (Legacy)
HID-compliant consumer control device
HID-compliant device
USB Input Device (3x)
HID Keyboard Device
HID-compliant mouse
USB Composite Device
USB Mass Storage Device (2x)
USB Printing Support
USB Root Hub (7x)
Generic volume shadow copy
N:\
O:\
Q:\
R:\
My question is how do I trouble shoot this problem? I suspect that my video card is getting old and needs to be replaced but I don't want to buy another one as yet (especially when I don't know if it will solve the problem).

Do the PPBM5 Benchmark and send the results to me by PM, in addition to sending the results to Bill as indicated. I'll have a look at what might be going on here.

In Windows 8.1 Premiere Pro video imported clips shows up black screen in Source & Work space. Everything is updated on my PC.

In Windows 8.1 Premiere Pro video imported clips shows up black screen in Source & Work space. Everything is updated on my PC. They say it could have been a Windows update? Is anyone else having this problem and found a solution any suggestions.. Thank you.

Hello, thank you for your help. I finally was able to contact someone from Adobe on line.. It took about 1 hour on hold but I finally won the lotto...Lol. Pr.. /Project/Project Settings/General/ I had the (Mercury Playback Engine GPU Accelerated (CUDA) and not the (Mercury Playback Engine Software Only) It only took 1 second for Adobe to figure it out...Lol.
Although I have a high rated Nvidia card that did handle the software for some time after a hack, I believe a Windows update may have altered my Premiere Pro CS6 settings.
Video card is Geforce Nvidia GTX 765M non compatible with (Mercury Playback Engine GPU Accelerated (CUDA). Thank Ronin Edits and cvid01

Adobe Premiere Pro CC Crashes on Launch

I have been a Creative Cloud subscriber since July 2012. I have been using Premiere Pro CS6 since I subscribed. Today I tried downloading the recent Premiere Pro CC. Unfortunately, after numerous attempts on my part, it continues to crash on startup. Here is what I have tried so far after researching the issue online and on your support page:
I found the most recent Premiere Pro update and installed that.
I tried updating my NVIDIA graphics card.
I tried disabling my NVIDIA graphics card.
I tried uninstalling Adobe Premiere CC and reinstalling.
I tried logging out of Creative Cloud and re signed in.
I continue to have the same problem with crashing. Below is the error report I receive.
Problem Event Name:            BEX64
Application Name:    Adobe Premiere Pro.exe
Application Version: 7.0.0.342
Application Timestamp:        5176598d
Fault Module Name:
            StackHash_1dc2
Fault Module Version:          0.0.0.0
Fault Module Timestamp:     00000000
Exception Offset:     0000000000000000
Exception Code:       c0000005
Exception Data:        0000000000000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID:     1033
Additional Information 1:    1dc2
Additional Information 2:    1dc22fb1de37d348f27e54dbb5278e7d
Additional Information 3:    eae3
Additional Information 4:
            eae36a4b5ffb27c9d33117f4125a75c2
Thank you,
Tim Clott
[email protected] (Also my Creative Cloud ID)

Thank you for your response. I tried what you suggested below (Compatibility Mode Change), and it still crashes as before. I also tried changing it to “Run As Administrator”, and I got the same results.
Tim Clott
(818) 501-7383
(818) 212-8580 (cell)
Partners 2 Media
[email protected]
www.partners2media.com

I have a trialversion Premiere Pro CC:

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