I have a upgrade from elements 9 to elements 11
Hi I have a mac and Elements 9 and an upgrade to Elements 11 serial < removed by forum host>. Can all the Adobe Photoshope Elements 9 and 11 be deleted and I start the loading again will this fix? When I upgraded to 11 the first time with the trial it listed all the file names in the folder list on the left side but now thay are in a difrent formate with no names after reloading the up grade. Can you help me please. Best Regards Phil Mowbray.
What is ment by <Moving to PSE Forums> please explaine reply?
You posted in the wrong place, so they moved your question to the Photoshop Elements forum.
To remove PSE, use the uninstaller for each version that is located in its folder in your Applications folder.
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I have just upgraded from Elements/Premiere elements 11 to version 12. I am running on a PC with Windows 7. When I try to run video from the existing catalogue or video newly imported I get a window stating "....system does not have the required compressor/decompressor (codec) installed" Where has it gone? Where do I get a new one? I am getting REALLY REALLY fed up with trying to find an answer!!!!!!!!
Try to disable hardware acceleration in Firefox.
*Firefox > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available"
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes -
I am attempting to upgrade from Adobe Premier Elements 9 to Adobe Premier Elements 13 after using 13's trial version for a few weeks. I am unable to find where and how to do this without losing the project I have been working on. Please help?
Vere Clarke
Premiere Elements 9.0/9.0.1 and Premiere Elements 13 are standalone products.
So, you can have both on the same computer, but only open one for your work.
The classical recommendation is to finish a project in the version in which it was created since there
is no guarantee that a project from an earlier version will open in the later version. Probably will, but
no guarantees. And, when you do explore this, do it from a copy of the earlier version project. Once you
take the earlier version project into a later version one, you cannot go back to edit the later version edited
project in the earlier version program.
If you have both versions (9 and 13) on the same computer and you have not moved, deleted, renamed any of the version 9's files/folders,
right click the saved closed Premiere Elements 9.0/9.0.1 project file, select Open With, and then Adobe Premiere Elements 13.
(Your 9.0/9.0.1 saved closed project file should be found in Libraries/Documents/Adobe/Premiere Elements/9.0.)
Please review and consider. If any questions or need clarification, please do not hesitate to let me know.
Thank you.
ATR -
I am unable to have photos processed from my Photoshop Elements 11 program directly to Costco. I am now receiving a error statement saying: "Online services encountered an error. The service will now be terminated or paused if possible. 7: NULL ==*in Attributes." How do I get the online services back and running on my PS to allow me to have my photos processed by Costco online?
Please post Photoshop Elements related queries over at
http://forums.adobe.com/community/photoshop_elements -
I have just upgraded from CS 6 (Dreamweaver) and now when I click on a picture on a web page in Dreamweaver it doesn't go to the folder where the photo is stored anymore. If this continues I'll have to go back to CS 6 as I have to put in alot of photos.
I am using dw cc and I just double click picture I want to change in dreamweaver cc and my image folder opens, select new photo and then it updates and I am good to go, I am using a mac
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Dear Community members,
the frustration is that Apple decide to go from Mobile me to Icloud, forcing clients to have an upgrade from 10.6 to 10.7, i do this on my iMAc but the agenda and contacts don't get synchronised within Icloud. It only works on iphone and ipad but my IMAC doesn't synchronise although i now have to correct software.
I also needed to upgrade my mac book pro but by that time mountain lion was launched, i can now no longer find in App store how to upgrade 10.6 to 10.7 since Apple wants to promote Mountain lion. I then decided to upgrade my MAcbook pro to Mountain Lion but ididn't go through, process was each time interupted.
So searching the internet i found a link to upgrtade to 10.7 and after 40 min of downloading the system said that i requiered 10.7 in order to be able to install 10.7.
Hello IKafka?
Can someone help me, since this has taken me now days and days and with zero result, i have to manually input my appointements and contacts twice since the system doesn't recognise. and I bet that afterwards i will need to invest more time to un-double all the data...
Günther DAuwenIf you purchased Lion for your iMac, just log into the Mac App Store from your MacBook using the Apple ID under which you purchased Lion and go to the Purchases page. You will be able to download and install Lion there.
searching the internet i found a link to upgrtade to 10.7
The only place you get get Lion is from the Mac App Store. If you found some other site, that was an illegal copy and almost certainly tied to someone else's Apple ID and hence unusable by you. If the link was just to the Mac App Store, see above.
As to the problem with synchronization to iCloud, that's not a 10.6 question, so I'd suggest you take up that specific issue in either the Lion or iCloud forums, providing full details, and someone there can probably help you sort things out.
Regards. -
I have just upgraded from Lightroom 5 standalone to Lightroom 6 standalone. I appear to have been automatically enrolled for a 30 day free trial of Lightroom Mobile and Creative Cloud. Reading the FAQ, it appears that after the expiry of the free trial, if I do not sign up and pay, I will only be able to view my pictures on the desktop but not edit them - surely this cannot be true. How do I un-enroll for the 30 day free trial of Lightroom Mobile and CC?
When I was signed into Adobe (which was a requirement for installing the upgrade), Lightroom 6 told my at the top right corner that I had 30 days left of my free trial of Lightroom Mobile and Creative Cloud. In parallel with this forum posting, I am chatting with Adobe support. he is away to find out how to prevent any synching with Creative Cloud during the 30 day free trial. I do not think that Creative Cloud is an application that gets installed on your PC. I think Lightroom 6 has it built in, and can use it if if you are signed up to the Creative Cloud and Lightroom Mobile (which I am for 30 days)
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I have recently upgraded from my iphone 5 to a new phone. My iphone 5 's touch screen does not work anymore. I need to backup my phone, but I can't do it on itunes without my password. Everything besides the screen is completely fine-the screen will not recognize my finger anymore. I am not trying to fix the phone, but I need to have my contacts. The pictures have already synced, but I need my password to do a full backup. Unfortunately, I can't type in my password. Is there any way around it? If I take my phone to the apple store, will they be able to help me? I am not willing to replace the screen just to do this, however, so that is out of the question.
Someone else may have a workaround, but, as far as I know, if you cannot interact with the screen on the iPhone, there is no way to unlock it so you can get to your contacts.
Were you saving them to iCloud by chance? If so, you can restore them to your new phone.
~Lyssa -
I have just upgraded from a Macbook to a Macbook Air. I have been using a iomega external hard drive for Time Machine, which use a Firewire. However, Macbook Air's do not have a Firewire port and i cannot find an adaptor anywhere. Can anyone help?? Thanks
There has never been a reliable firewire ---> USB adapter suitable for external high speed storage. This was a major issue when the MacBooks lost the firewire port a number of years ago (Apple subsequently brought it back).
The only high speed port on the Air is the ThunderBolt port. There are external ThunderBolt drive options out there, but they're somewhat more expensive than traditional USB/FireWire options. -
Hi, I have recently upgraded from and Iphone 4 to 5. I completed a back up on my iphone 4 via icloud which went ok. When setting up my new phone I selected to set up as a new phone and not via icloud back up. Is there anyway I can restore my details to my new phone? Thanks Hayley
Welcome to the Apple Community.
Navigate to Settings > General > Software Update and install any updates available.
Navigate to Settings > General > Reset > Erase all contents and settings on the device you want to restore.
When this completes and the Set-Up Assistant starts, choose "Restore from iCloud Backup" and enter your iCloud account and password. You will see the three most recent backups for each of the devices on which you enabled Backup. Choose which backup to restore from. -
i have just upgraded from an iPhone 3Gs to an iPhone 5. I am trying to transfer all my content via icloud but having problems logging in - it keeps telling me the server is not responding. Nano sim hasn't yet been registered - does this affect things?
Have you activated your phone with your carrier yet?
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I have just upgraded from Windows XP to Windows 7 and then reinstalled CS4 (purchased a couple of years back and paid for) then input the unique code number. Now I get an error msg that says "Licencing has stopped working". What do I need to do?
Hello Carole,
Please try the steps mentioned in the link below:
Error "Licensing has stopped working" | Windows
Thanks
Alisha -
I have just upgraded from MAVERICKS to YOSEMITE OS 10.10. I have 4GB of memory.
Since upgrading my ageing EPSON CX3600 will no longer print. I get the error message ;COMMUNICATION ERROR.
Apple support gave me advice which hasn't worked including deleting the printer via system preferences and rhen restoring it after rebooting the system
Any ideas please.Epson Stylus CX3600
Epson Stylus CX3600 : Drivers & Software
There is also a driver for it at
Gutenprint for Mac OS X -
Will i have problem upgrading from Snow Leopard 10.6.8 to Maverick ?
will i have problem upgrading from Snow Leopard 10.6.8 to Maverick ?
Impossible to know. But I would make a backup before doing so, just in case. I would also do the following:
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
If you wish to save yourself a lot time should you need to reinstall Mavericks at some point in the future then see the following:
Make Your Own Mavericks, Mountain/Lion Installer
After downloading the installer you must first save the Install Mac OS X application. After the installer downloads DO NOT click on the Install button. Go to your Applications folder and make a copy of the installer. Move the copy into your Downloads folder. Now you can click on the Install button. You must do this because the installer deletes itself automatically when it finishes installing.
2. Get a USB flash drive that is at least 8 GBs. Prep this flash drive as follows:
Open Disk Utility in your Utilities folder.
After DU loads select your flash drive (this is the entry with the mfgr.'s ID and size) from the leftside list. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
Select the volume you just created (this is the sub-entry under the drive entry) from the left side list.
Click on the Erase tab in the DU main window.
Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
Click on the Erase button. The format process can take up to an hour depending upon the flash drive size.
Make your own Mavericks flash drive installer using the Mavericks tool:
You can also create a Mavericks flash drive installer via the Terminal. Mavericks has its own built-in installer maker you use via the Terminal:
You will need a freshly partitioned and formatted USB flash drive with at least 8GBs. Leave the name of the flash drive at the system default, "Untitled." Do not change this name. Open the Terminal in the Utilities folder. Copy this entire command line after the prompt in the Terminal's window:
sudo /Applications/Install\ OS\ X\ Mavericks.app/Contents/Resources/createinstallmedia --volume
/Volumes/Untitled --applicationpath /Applications/Install\ OS\ X\ Mavericks.app --nointeraction
Press RETURN. Enter your admin password when prompted. It will not be echoed to the screen so be careful to enter it correctly. Press RETURN, again.
Wait for the process to complete which will take quite some time. When completed it would be wise to test the installer by checking that it boots the computer and is then ready for installation. -
Do i have to upgrade from version 10.6.8 to use icloud on my mac book air?
do i have to upgrade from version 10.6.8 to use icloud on my mac book air?
I'm afraid so. The minimum requirement for iCloud is Lion 10.7.5 (Mountain Lion preferred): the iCloud Preference Pane does not appear on earlier systems - the MobileMe pane appears on Lion and earlier but is non non-functional - you cannot now open or access a MobileMe account.
To make use of iCloud you will have to upgrade your Mac to Lion or Mavericks, provided it meets the requirements.
The requirements for Lion are:
Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
2GB of memory
OS X v10.6.6 or later (v10.6.8 recommended)
7GB of available space
Lion is available in the Online Apple Store ($19.99). Mountain Lion (10.8.x) is also available there at the same price but there seems little point as the system requirements are the same for Mavericks (10.9.x) - which is free - unless you need to run specific software which will run on Mountain Lion only.
The requirements for Mountain Lion and Mavericks are:
OS X v10.6.8 or later
2GB of memory
8GB of available space
and the supported models are:
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
Xserve (Early 2009)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
It is available from the Mac App Store (in Applications).
You should be aware that PPC programs (such as AppleWorks) will not run on Lion or above; and some other applications may not be compatible - there is a useful compatibility checklist at http://roaringapps.com/apps:table -
I have just upgraded from a pc to mac, can i use my old lightroom key, or do i have to buy again?
i have just upgraded from a pc to mac, can i use my old lightroom key, or do i have to buy again?
As long as it's the same version of Lightroom, your old key will work.
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