I have a used iMac, HD wiped, OS 10.6.8 freshly installed w/Rosetta, Photoshop Elements won't start saying "could not complete because of missing or invalid personalization info." previous owner's name still there preventing initialing?
I have a used iMac, HD wiped clean, OS 10.6.8 freshly installed w/Rosetta, Photoshop Elements was installed but won't start saying "could not complete because of missing or invalid personalization info." is previous owner's name somehow still there preventing initialing? How do I remove and install my own? I don't understand as HD was completely wiped with no OS when I got it.
I think Adobe allows their software to be installed on 2 computers only. However, if say you buy another computer and wish to install PSE on the new computer ( effectively a 3rd computer as far as Adobe is concerned ) PSE needs to be properly uninstalled ie not simply by uninstalling using the operating system's uninstall process. It needs to be uninstalled using the Adobe uninstall process that is contained within the software.
You should then be given a prompt as to whether you will be reinstalling on the same computer or if you wish to remove altogether. If the latter, then all traces are removed and the software can be (re) installed on the new computer.
If, unknown to yourself, the software had been installed on 2 computers and although you or the previous may have wiped the hard drive clean, as far as Adobe is concerned the software is still ' registered / assigned ' to 2 computers.
If the previous owner bought a new computer and installed their PSE on it, wiped the hard drive clean without properly uninstalling/removing PSE thentherein probably lies the prblem.
As Allan Jones said, it 's probably worth your while to purchase your own copy.
Hope this helps.
Similar Messages
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Photoshop Elements 11
Only Been using it
saying ' could not complete your request because file is not compatible with this version of Photoshop Elements'
What do i doWhich operating system are you running on?
Do you get this error when loading or using the organizer or the editor?
What are you trying to do when you get this error?
If you are using raw files, which camera (make and model) do you use to create the raw files?
If you can load the editor, which version of camera raw do you have loaded? - see Help -> about Plug-in -> Camera raw
Brian -
hi,when ı work on photoshop suddenly my computer restart but i have saved my project before restart.and when ı want to open my psd , photoshop alert me with this messagge ;Could not complete your request because the file is not compatible this version of photoshop ..ı tried all versions but cold not open again.there was a very ımportant work for two days.can you help me please?
tworules wrote:
…photoshop need a recovery or auto save system.
tworules,
You haven't mentioned the exact version of Photoshop you are running. As the always helpful and knowledgeable JJMack told you, new versions of Photoshop do have auto save and recovery when enabled in your Photoshop Preferences.
However, no auto recovery and/or autosave is a match for a defective machine. As suggested by Mr. Cox, you should do a thorough inspection of all your hardware ASAP. -
I have loaded elements 3, from disk, on my mac desktop, when loading onto my macbook i get a message "could not complete your request because of missing or invalid personalization information". Why?
Thank you for your fast reply!
Sorry, I am not savvy enough to know what a serial is! Guess that means stealing it. No, that is not me.
Hmm...
I thought sure it was free with the computer, along with a whole package of other stuff. It was a sale/special. Everything else still works, except the Photoshop. I bought the Mac new at the Mac store in Marin County...
Maybe it came with the printer I bought too...? Who knows now.
The computer is several years old (copyright 1983) and I had money then! LOL! It's the economy, my dear!
Do not understand 'software'... I just use the computer. I told you I am a technophobe!
You must be young: I am very old, and did not grow up with computers.
But now from your reply, I think it must have been a free sample, or whatever... or I am confused!
I have IPhoto... that must be what came free with the Mac. But it doesn't work either. I get a message: need to upgrade, but then it says it is not responding...
Anyway, thanks again!
P.S. As I said, I had everything stolen, and do not have any registration info.
But I appreciate your reply. -
I am trying to open a .tiff file in photoshop by using bridge and it opens it as a photo in windows. If I go to file<open it says could not complete request because it is not the right type of document. It is a file from a lesson folder from school. Can anyone help me?
Hi,
The D810 requires Camera Raw 8.6 or later - the latest version that is compatible with Photoshop Elements 12 is Camera Raw 8.5 as far as I can see.
You need to either buy a new version of Photoshop Elements or use the free Adobe DNG converter.
DNG Converter 8.8
Win – http://www.adobe.com/support/downloads/detail.jsp?ftpID=5888
Mac – http://www.adobe.com/support/downloads/detail.jsp?ftpID=5887
Useful Tutorial
http://www.youtube.com/watch?v=0bqGovpuihw
Brian -
Today while working on PS Elements 12 I was asked if I wanted to save my work. I said yes. After that I was unable to save my editing work on PSE 12. I use OS X Mavericks 10.9.3. Instead of saving my work I continue to get a "could not complete your request because of a program error. My work can't be saved. I tried downloading the Creative Cloud and tried both settings, save to the cloud and do not save to the cloud. Either way I cannot save my work and I am stuck. Any help would be appreciated. Thank you
Sorry, but I don't understand. PSE has nothing at all to do with creative cloud. If you're saying that you can't save work in any program, that's probably something wrong with your OS X installation. If you just are having a problem in PSE, the first thing to do is to go to the editor's preferences>general, click this button, and restart the editor:
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I bought my daughter an ipad mini and used my Apple ID to transfer over her favorites. Now I can't use netflix and hulu. So I want create her an id but it won't let saying too young. I tried to create another one with my age and it still says too young.help!!!
iTUNES STORE - TERMS AND CONDITIONS
"This iTunes Service is only available for individuals aged 13 years or older, unless you are under 13 years old and your Apple ID was provided to you as a result of a request by an approved educational institution. If you are 13 or older but under the age of 18, you should review this Agreement with your parent or guardian to make sure that you and your parent or guardian understand it."
Restart the iPad. Tap Settings > iTunes & App Store then sign in your Apple ID. -
An error message keeps appearing when I have I tunes open, saying could not complete request. Any similar problems or ideas to resolve?
Also I now can`t access any of my itunes library and am concerned that if I remove it from my computer I will lose everything as I have no option of accessing and therefore backing anything up. Any ideas?
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My iphone 3gs will no longer let me try passcodes and it only says "Iphone is disabled connect to itunes" well, when I connect it to my laptop, itunes says "could not connect to phone because it is locked with a passcode. you must enter your passcode on the iPhone before it can be used with iTunes" Please help!!! I have tried resetting it and all the tricks I know. Nothing works. Thanks
You will have to restore it from Recovery Mode: http://support.apple.com/kb/HT1808
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I don't know what I did. I started messing around with After Effects and accidentally opened up Adobe Media Encoder Queue. After that, that's when I noticed the problem. I can still import the video frames into layers but I can't open it up directly. I tried opening .avi, .mkv, and .wmv files. Also just noticed I'm missing the "change timeline view into video view" button. Any help will be appreciated! Thanks.
You either borked your hardware acceleration stuff by changing graphics settings/ installing a different driver or you messed up your CoDecs (and the associated hardware acceleration options) by installing a Codec pack or alternate media player... Impossible to be more specific, since you haven't bothered to provide even the most basic system info.
Mylenium -
Is it screwed or is there something I can do to fix it?
Plae the iPod in Recovery mode and then connect to your computer and restore via iTunes.
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Can anyone suggest what else I can try?
Make sure your computer and ipad aren't set to go to sleep. If either goes to sleep, the upgrade won't work.
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"Could not complete the Save As command because there is not enough memory (RAM)"
I'm trying to save a file and an error keeps popping up saying ""Could not complete the Save As command because there is not enough memory (RAM)". I'm using Adobe Photoshop CS5 Extended. I have no other windows open. I checked the RAM allocated to Photoshop, in the Preferences > Performance tab, and I have tried it at 60% (980 MB) and 90% (1483 MB), still with no luck. I tried Purging the undo, clipboard and history with no help either.
I read a couple of other posts that were similar to this and people suggested " resetting the preferences as described in the FAQ." but is there any way to do this without closing Photoshop?
I can't loose this file, so any help woudl be appreciated.I'm sorry to hear it locked up on you, and with only a GIF saved (which is probably useless). Perhaps I should have suggested Select All / Copy first.
As far as what went wrong... It might be helpful to know some of the specifics:
What operating system are you running?
Do you see any errors in the Windows error logs corresponding in time to this problem, and if so, what are the specifics?
Do you have Photoshop updated to 12.0.3?
What video card do you have, and do you have updated video drivers?
Is OpenGL enabled in Edit - Preferences - Performance?
What kinds of operations did you do since you started the session of Photoshop that ultimately went bad?
What other applications were you running?
What kind of computer is it (specifically, can you install more RAM)?
It might not be possible to pinpoint just what went wrong, but perhaps we could make some general suggestions that might help.
-Noel -
Time Machine Could Not Complete Backup due to sparse bundle already in use?
Please help……my time machine says…..Time machine could not complete back up……The back up disc image "/Volumes/Data/(our name) iMac.sparsebundle" is already in use Do I need to reset the TC? Thank you for any help
Make sure that no other Macs are backing up at the time
Pull the power cord from the back of the TC
Count to ten
Plug the power back into the back of the TC
Wait a few minutes, then try a backup -
Could not complete the command because of a problem using the Adobe Colour Engine??
When I am playing back a set of recorded actions, I receive a message that says "Could not complete the command because of a problem using the Adobe Colour Engine". This occurs after I copy a part of an image to paste it onto a new file. It occurs during the "Make" part(making a new file) and I was just wondering how to fix it.
It's a known (but esoteric) bug in Photoshop CS5 and earlier, seen with grayscale images. It used to crash utterly, but after I reported it I think they patched Photoshop 12.0.something to avoid the crash. However, the step still fails when you make a new grayscale image in an action.
I saw it because I created an action to paste the clipboard into new document, all in one motion. It virtually always works as long as I have a colored image in the clipboard. But not grayscale.
One workaround, which is not particularly convenient, is to turn on prompting for the Make new image step. I haven't used this workaround for a while, but it used to be that if you confirmed the "File New" operation manually it would continue and work. I don't know if the workaround is still valid.
-Noel
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