I have a used macbook pro and i cant update the apps bought on the first owners account and i need to update the apps

hi i hav a used macbook pro running mverics and i cant update the apps that were purchased by the preveous owner on a different itunes acount and i need to update the apps thanks

It appears as if the OS currently on that machine was not the original OS? If so, you are running into this problem because the seller did not do what he was supposed to do - he was supposed to erase the hard drive and reinstall the original OS. And, if he got either the OS or any apps at the app store, they are not transferable as they are tied to his Apple ID forever. That is why you will have to pay for them using your own Apple ID. And, if he obtained the current OS at the app store, you may also run into another problem: you may not be able to reinstall the OS if needed as that is tied to the original Apple ID as well.

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I have messed my MacBook Pro attempting to customize it. I am far from savvy with technology and I would like to erase and reset it to out of the box brand new and start over

I have messed my MacBook Pro attempting to customize it. I am far from savvy with technology and I would like to erase and reset it to out of the box brand new and start over

Polly,
usually there are multiple models of MacBook Pro per model number, but in the case of your model number (A1502), there’s currently only one model for that model number: 13-inch Late 2013.
To reset your MacBook Pro, you’ll need to boot into Recovery mode by holding down a Command key and the R key as you start it up. When the Mac OS X Utilities menu appears, select Disk Utility. On the left-hand side of the Disk Utility window, select your internal disk (most likely the top item of the list). On the right-hand side, select the Erase tab. For the Format dropdown, select “Mac OS Extended (Journaled)”. For the Name input box, “Macintosh HD” has traditionally been the default name — I don’t know if that’s still the case for the Late 2013 models. After that, press the Erase… button, and erase its entire internal disk. When it’s finished with the erasure, exit Disk Utility, and select Shut Down from the Apple menu. When you start it up again, OS X Internet Recovery will redownload Mavericks from Apple’s servers and reïnstall it on your internal disk. Once it has reïnstalled, run Software Update to get it up to date, and adjust the System Preferences to your taste.

Using MacBook Pro to convert pdf to word doc...downloaded...converted, and what I got was illegible. What's the deal?

Using MacBook Pro to convert pdf to word doc...downloaded...converted, and what I got was illegible. What's the deal? Did I miss a couple steps along the way?

Hi Deborah,
Please Elaborate your issue so that i can assist you better.
Regards,
Rahul

HT5731 I have pre-bought an album for a March 25 release. But a single has been released from the album and i cant seem to download it, its says $0.99. Do i need to buy the single aswell? Shouldnt I have access to the song becasue i already pre-bought the

I have pre-bought an album for a March 25 release. But a single has been released from the album and i cant seem to download it, its says $0.99. Do i need to buy the single aswell? Shouldnt I have access to the song becasue i already pre-bought the album?

Hello, Edgarflo.
Thank you for visiting Apple Support Communities.
Here is some helpful information regarding preorder albums in iTunes. I would recommend checking to see if you can download the single directly from the preorder album as some artists release a single that is separate from the album and will be a different purchase.
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
Cheers,
Jason H.

I just bought a used macbook pro i5 13.3 inch 3rd generation...how can i reformat and bring it back to its orginal state?

i have macbook pro 3rd generation 500 gb i5 13.3 inches without retina display
i bought it used from kijiji when i start the macbook it gets stuck on the white screen with apple logo in the middle
how can i reformat it ans start using it normly

The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received those media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you may not be able to reinstall 10.6 even from the original discs, and Internet Recovery may not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
          OS X 10.7 or later was installed by the previous owner
          The startup volume was encrypted with FileVault
          You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like.

HT5149 Hi, I still have problems reinstalling Final Cut Pro even though I followed these steps. Didn´t find "com.apple.motionapp.plist" to remove though, but the others I found. Reason why I have to reinstall is because I have repaired my Macbook Pro hard

Hi, I still have problems reinstalling Final Cut Pro even though I followed these steps.
Reason why I have to reinstall is because I have repaired my Macbook Pro hard drive at a Mac Authorized Repair.
Short history of repair and my Final Cut Pro installation:
1. Macbook Pro stopped working, sendt it for repair. Had the Final Cut Pro installed,
2. Desided to try a MiniMac and recovered my backup with Time Machine, got the Final Cut Pro working.
3. Got my Macbook Pro back from repair, did backup on this one as well. But this time only the files not the Applications.
4. Removed the files as mentioned in HT5149. Didn´t find "com.apple.motionapp.plist" to remove though, but the others I found.
5. When I try to install Final Cut Pro from App Store, it downloads the application as planned. But after download it won´t show in the Application folder nor in the downloads folder, nor will it start an installation prosess. If I pause the installation in App Store, I can see the Final Cut Pro icon in my Dock. (But, as mentioned, after installation it won´t show neither here or in the Applications folder).
Any suggestions on what I should try now?
Thanks for any reply, I´m in deep water here...

Sounds like there is a file you're not getting. Never do a removal manually. It's so time consuming and a pain. There's a very easy and fast way to do this, safely, properly.
Get the free "Final Cut Remover" app from Digital Rebellion (dot com), use this to remove FCP X.
Reboot the Mac.
Download from scratch.
If you're not seeing FCP X in your app folder, run Disk Utility to Repair all drives.
If that doesn't help, try running Disk Warrior from Altsoft to repair the directories on all drives.

Hi, I am using macbook pro 2009 model.In that, there is wifi hardware is not installed. I am not able to use wireless networks. Anybody can help me out.

Hello,
I am using Macbook pro 2009 model. In that, when I tried to connect wireless network and wifi. I am not able to do. I have done R & D regarding this issue. Some them advice to do some below steps.
Restart your Mac.
upon start-up, hold down the Opt key until you see your drives.
click on the recovery drive (note: this will not affect or delete any files you currently have).
login if needed.
in the top right hand corner you will see the Wi-Fi icon (hopefully). Click the icon and then click "turn wifi Off" and then again click "turn wifi ON"
restart your Mac again and start it up normally.
recover from your near-heart attack.
I've followed your 1 to 4 steps & then after clicking on the wifi icon, I found Wi-Fi: No hardware installed just beneath the icon. That means no Wifi hardware is installed in this machine. Do you have any suggestion about installing it? I mean how can I get that hardware? Is it available on internet? Thanks a lot again.

Apparently you have tried everything except - take the monitor in question to the Apple Store along with your computer. If it works there, the mystery continues.

HT2477 I have a new MacBook Pro which has Windows 7 installed so I have only ever used it as a PC, I would like to use the apple system but was never shown how to do this and I cannot even work out how to switch it on . If I just press power iI get wind

I switch the power on on my MacBook Pro I get windows7
this is no problem but I love my IPad and would like to use the apple system on my MacBook .
CAn anyone tell me which keys I press to change from windows 7 to Apple most articles I have read tell you it is easy but not one says "firstly press x then press y and when you see c press v so I no idea how to do it,
I am well educated but I am 75 so I do not understand the jargon but I am fairly good at using computers and I do like the app system.
I Would be very pleased if someone can advise me
best regards
TOm

Reboot, hold the option key down as soon as you hear the chime. When the Boot Manager appears select OSX instead of Windows.

I have an older macbook pro and the hard drive is starting to go (making loud noises). i tried to back up to an external hard drive (my passport essential se) using time machine and the computer keeps shutting down. suggestions to complete backup please?

I have an older macbook pro and the hard drive is starting to go (making loud noises). i tried to back up to an external hard drive (my passport essential se) using time machine and the computer keeps shutting down. the same thing happens when just trying to save my pictures from iphoto to a flash drive. suggestions to complete backup please?

Sounds like you'll need to access that drive while it is not booted. You need to replace it anyway, so do that, then one way or another (ext enclusure, et), access it and copy files.
If you keep trying to boot it, you might kill it for good and not get your files, so just swap it out first.

I have an Apple MacBook Pro with 2 USB ports and a MiniDisplay Port. I also have an HDTV with a HDMI port. How can I use the TV as a display without any tethering wires between my computer and the TV?

I have an Apple MacBook Pro with 2 USB ports and a MiniDisplay Port. I also have an HDTV with a HDMI port. How can I use the TV as a display without any tethering wires between my computer and the TV? I have a MiniDisplay Port to VGA adapter, but there are two issues with it: The new display doesn't have a VGA port, and even if it did, I wouldn't want to have my mac constantly attached to the display by a cable. I was looking for a way to use the TV as a display without any wires. Is there some type of bluetooth setup I could use? Please let me know if you have any suggestions.

As I wrote above, I think you should look into the Apple TV yourself. The best place to find information about what it can and can't do and to ask your own specific questions is probably in the Apple TV forum, here:
https://discussions.apple.com/community/appletv/appletv

Bought Used macbook pro, don't have administrator password and don't have the OS disc. Is there a way I can reset or delete the password?

I recently bought a used macbook pro. I can pretty much do everything I need on it until I want to change setting and such things. Then it asks me for an administrator password which I do not know or have. On top of that I do not have the OS disc either. Is there a way I can SAFELY reset or delete the password so I can set my own without the possibility of screwing thing up. LIke I said I can do most anything. I figured this out when attempting to tether it to my smartphone for internet access (I do all the time from my desktop but my desktop is a PC so things are a little different) I am a very new mac user, I have always been a devoted PC user until now. I have to say I am really loving my macbook pro I may just stick with mac from now on (if I can get this problem figured out without too much stress.
I am looking for the safest and best way to fix this issue where nothing I do would mess up the laptop. I can use it now and I do not want that to change, I just want to be able to change my setting and set a password of my own. PLEASE HELP, THANX!

Hi
There actually is a slightly easier way in OS X 10.5 or greater.
1. Start up in single-user mode (hold Command-S as the computer starts up).
2. Type: mount -uw /
3. Press Return.
4. Type this:
passwd (user's short name)
Replace "(user's short name)" with the short name of the user account whose password you wish to reset. If you are not sure what the account name is, you can get a list of user names by typing: ls /Users
5. Press Return.
6. Enter a new user password.
7. Press Return.
8. Type: reboot
9. Press Return.

I have a 2007 Macbook Pro that is running 10.7.5 and I am trying to use a 10.6.3 DVD to install Snow Leopard to an external hard drive.

I have a 2007 Macbook Pro that is running 10.7.5 and I am trying to use a 10.6.3 DVD to install Snow Leopard to an external hard drive. I've followed every possible instruction on every which website. The problem is when I boot to Install disc, I am unable to choose which hard drive I'd like to install the OS on. It says that it is unable to Install and automatically takes me to Restore and suggests that I restore to Time Machine backups. Any and all help is appreciated.

lovinlife5959,
have you tried booting from the grey Mac OS X Install DVD that originally came in the box with your MacBook Pro? See if you can install its version of Mac OS X (either 10.4.9, 10.4.10, or 10.5.0, depending upon when it shipped from the factory) onto your external hard drive. If that works, boot from your external hard drive, run Software Update on it, and then try updating your external drive to 10.6.3 via the white Snow Leopard DVD.

I,m using macbook pro retina, I have changed the language to Arabic but still I find that password and downloading are coming in arabia

I,m using macbook pro retina, I have changed the language from arabic to Endlish through system preference, but still I find that password and downloading are coming in arabia, when I start my computer it show password request in Arabic.

http://support.apple.com/kb/ht4102

I have a new Macbook pro and can't recall the password I used with my Time capsule - How can I (ideally) retrieve or possibly change the time capsule password?

I have a new Macbook pro and can't recall the password I used with my Time capsule - How can I (ideally) retrieve or possibly change the time capsule password?

Remember security on a TC is an illusion.
Simply press the reset button for 1-2 sec.. you must not do too long .. it will then hard reset.. but soft reset will revert all passwords to default for 5min. ie TC password is now public.
Remember this the next time because anybody at all can change your passwords.
Once into the TC you can then open the view passwords if you wanted any weaker security. Click and open the TC.. and click on edit.. then go to the top menu..
Voila .. all your passwords in plain sight to any Tom Dick and Fred.

Have HP 4580 all in one and it worked excellent before Lion. Could print using Windows on desktop and using Macbook Pro.

Before upgrading to Lion on my MacBook Pro I could print on the HP C4580 All in One using HP Desktop with Windows 7 and using MacBook Pro with no problems. I upgraded to Lion now can only print when I shut down and restart my MacBook. If using the desktop or the Microsoft Office on my MacBook it kicks the printer offline and I have to restart my laptop. I called Apple and they said they did not support 3rd party software. I had previously purchased the printer through Apple with a desktop. I installed the new driver from HP and removed it, reinstalled. Guess what, same problem. Can anyone tell me how to make lion work. Apple will not provide help. Have a iPad and with a small app for $7.00 it prints great. HELP

You must work for Apple. Contacted the vendor downloaded their app. Everytime I open Microsoft Office for Mac it kicks printer off line and if I print from a Windows computer (which printer works perfect) it kicks printer off line. If I restart Mac it will print the item in the printer. Don't care what Apple says, prior to loading Lion never had any problems. Sounds as if Apple programers goofed up and just don't want to admit it and correct their problem. Your comments did not solve any problems, asking for help not Apple support.

I have a used macbook pro and i cant update the apps bought on the first owners account and i need to update the apps

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