I have a user ID I can't get rid of on my iTunes account

I got a replacement iPad because screen cracked and I can't get into my iTunes account now because there is a weird username and I can't get rid of it!

The iforgot support is if you forget your password, you still know your password, so you don't need that anyway.
I would recommend erasing the iPad completely and starting all over again. ID you backup with iCloud you can restore your content from the iCloud backup. If you backup and sync with iTunes, you can do the same with that. Only difference being when using iTunes, you must restore from the backup and then sync the iPad.
To erase completely go to Settings>General>Reset>Erase all content and settings. You will have to start all over again as I explained. The store gave you a device with someone else's ID and account still on it, and I would not want to use it without erasing it first.
How to backup and restore from a backup
http://support.apple.com/kb/HT1766

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