I have a user that is getting this error - We are having trouble verifying your membership
I have a user that is getting this error - We are having trouble verifying your membership
Hi Maynard50 ,
Welcome to Adobe Forums .
You can use the below mentioned links for solution-
http://forums.adobe.com/thread/1281602
http://forums.adobe.com/thread/1272285
http://forums.adobe.com/thread/1330605
http://forums.adobe.com/message/5919995
Let us know if these links help you in resolving your concern.
Thanks !
Garima
Similar Messages
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I have renew my Creative cloud membership on 20 July 2014. I still can log in into my account yet I get a message "We are having trouble identifying your membership" 00 days remaining. This message may refer to my old membership?! How can I reconstruct the automatic login and have the right days remaining number?
bridge_system_error,Please try the following steps.
Delete the opm.db file from the following location based on your operating system.
<user account> is your user-specific folder Mac OS:
Mac HD/Users/<user account>/Library/Application Support/Adobe/OOBE
Note: The <user account>/Library/ folder is hidden after OS 10.7, follow the instructions here to access it: Access hidden user library files | Mac OS 10.7 Lion
Windows:
C:\Users\<user account>\AppData\Local\Adobe\OOBE folder
Note: The AppData folder is hidden by default. Follow these instructions to unhide it if needed: Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7
(if you get error while renaming it, use the Task Manager for Windows and Activity Monitor for Mac to end all Adobe Processes.)
Launch the Creative Cloud app again for the Start Menu (Windows) or Applications Folder (Mac OS).
Launch the Adobe Photoshop CC and click 'Not my Adobe ID' in the Sign in window and sign in using the Adobe ID and password that was used to purchase the subscription. -
Hi there, I use a MacBook pro. I have had an one year Creative Cloud acount since february, and now I'm getting the message: WE ARE HAVING TROUBLE VERIFYING YOUR MEMBERSHHIP. I have a photoshop, lightroom and indesign membership. Help!! I need to work! What should I do? Thank you.
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
I have msg that says "We are having trouble verifying your membership" - What do I do?
I have msg that says "We are having trouble verifying your membership" and also that my anual membership will expire in 3 days. In my account, at "plans and product" says that my CC Membership is "expired". But it's suppose to expire 6 months from now! Why could it be happening?
Thank you!
Raulcontact adobe support, http://helpx.adobe.com/x-productkb/global/service-ccm.html
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I keep getting the error message 'We are having trouble verifying your membership', though I've just renewed my license
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN ) -
I'm concerned that ignoring the message may impact using CS6. Or am I misguided?
If you are seeing this message, then it is very likely that something is messed up. CS6 should have an activation process. It should work irrelevant of your now out of date CC account. But it doesn't appear to be doing that for you. Contact Customer Service before you are locked out. It may be that you won't be locked out, but do you really want to wait incase, it happens.
The present activation and account system doesn't work well. I have TCS on my PC with Photoshop CS6 (I believe). It should not be contaminated by my CS6 MS and CC software on my Mac. But it seems to get counted as an activation on my account. Go figure. I am only suggesting preventative action in case it bites you. I am not customer service nor technical support. I can only give you advice based upon my experience. -
Am constantly receiving this note, when I open my Photoshop:
When the first subscription year ended, last August, I purchased again a subscription to Photoshop CC 2014 and Lightroom (from another provider and for less money), nothing else, as these 2 are what I need being a photographer.
I'm freelance and work alone. There is definitely no team with me. So why do I need a team membership/account????There is no problem in working with my Photoshop. I work with it all the time. I'm only afraid that at Adobe they think that I had not paid for the software. It's true that I didn't pay for a team subscription, but for sure paid for the software, and I didn't find, on opening the link, how to prove this:
Hi Rachel Hirsch,Your order has been confirmed, congratulations!
Please keep this confirmation as your proof of purchase. If you paid by credit card, the charge for your order will appear on your credit card statement as "DRI Adobe Sales”.(E-commerce services are provided by Digital River International SARL, an Adobe approved e-commerce reseller)
Order Details
Order Number: 12791658425
Order Date: 24 July 2014
Seller Address
Digital River International S.a.r.l.
98 Boulevard Du Prince
L-1724 Luxembourg, Luxembourg -
A message that reads, "We are having trouble verifying your membership."
Creative Cloud member.
When I'd open Photoshop or InDesign recently, a dialog box opens telling me that it's having issues with the verification of my membership.
I had already called customer support a couple of times and I'm still having the same problem.
Help please!This is an open forum with a mix of other users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
I get the message . .. we are having trouble verifying your membership
and no I am not offline. I switched from one program to the photography subscription and this has been no end of grief.
You will need to contact Activation Support:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html
Click the Chat Now button at the end of the page and talk with a live agent who would resolve it ASAP.
Regards,
Ashutosh -
I have added some new people to my team and they were assigned to liscense I already had I took the old person off and added the new person. I also mistakenly deleted a user and so I reinstated him back to a liscense. They show normal in the team management window full paid etc. and yet when they log into their account they get a warning saying We are having trouble verifying your membership you have 33 days remaining.....What is causing this? Are they going to get the boot and not be able to access their programs? How do I resolve this problem or is it just a glitch in the system I just ignore?
Please refer to:
We are having trouble verifying your membership.
it says "we are having trouble verifying your membership"billing issue?
"We are having trouble verifying your membership"
We are having trouble verifying your membership.
They have useful instructions.
Regards
Rajshree -
how do I fix. my billing is up to date and IM online.
Please refer to:
We are having trouble verifying your membership problem?
creative cloud software says my free trial has expired, but I have a paid subscription
Cannot clear the error message "we are having trouble verifying your membership"
Hope it helps.
Regards
Rajshree -
How can I tell what program/s this is associated with I just started with the company and inherited someone elses company machine
Unfortunately, that's not going to be something the forum can help you with. It's something you're probably going to have to figure out on your end. The CreativeCloud software might have the info you need when you launch it. Or, at least, something to help get you on track. You may also contact Adobe support to see if they can offer any help, but I'd get as much info as you can before that.
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As noted in title I am getting an Adobe popup notification every time I attempt to use one of my Creative Cloud applications(Windows 8.1). The pop up states "We are having trouble verifying your membership" and then 60 days remaining. One is then given the choice with buttons of retrying to verify membership or continuing. After choosing continue then I am able to use the application without further problems. The re-try button does not work and/or is unsuccessful. These problems began shortly after renewal of my CC membership.
So I have checked my Adobe account repeatedly and there does not seem to be a problem. As noted I had renewed CC membership recently and customer service told me that everything was ok. The desktop CC application works fine and shows all of my applications for the Windows 8.1 computer. I have already removed and reinstalled CC desktop application and have the latest version, but without any success at getting rid of the popup notification. Any help would be appreciated. Thanks, Clyde WilkesChat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
or
http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
OR
Asked to sign in after paying may help
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html -
I have paid my membership but when I launch an app in CC it says "We are having trouble verifying"
I have paid my membership but when I launch an app in CC it says "We are having trouble verifying your account"
How can I solve this? Payment has come out of my account.Hi Sacharaye,
Welcome to Adobe Forum,
Your payment has been succesfully transmitted to Adobe.
you can try to sign out and sign back in to Creative Cloud Desktop App.
Here are the steps:
Step 1: Launch Creative Cloud desktop application.
Step 2:Click gear icon on the top right corner.
Step 3.Click on preferences.
Step 4.Click on Accounts> Sign out.
You would get the sign in option on the app, sign in with your Adobe ID.
In case your are facing trouble in signing in refer : http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html
You can also try :
Sign in or activation errors | Creative Cloud Membership, CS5.5 Subscriptions, CS6
http://helpx.adobe.com/creative-suite/kb/security-alert-sign-installat ion-cs6.html.
Incase it still remains unresolved, please Adobe at http://adobe.ly/yxj0t6.
Regards,
Rajshree -
from 2 weeks ago i cant download any application
when i want to get apps ( free & not free ) itunes shows me this error : click billing info , and verify your payment information in order to make purchaeses
i have already 25 $ in my account
what should i do plzThe terms of use of the stores state (this is from the US store, but other's will be similar) :
The iTunes Service is available to you only in the United States, its territories, and possessions. You agree not to use or attempt to use the iTunes Service from outside these locations. Apple may use technologies to verify your compliance.
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