I have a valid Licence, but Adobe can't [insert expletives here] find it
I bought a full single copy of web premium CS4. I upgraded to web premiums CS5.0, CS5.5 (which contained a copy of Flash Builder 4.5 premium) and now CS6 web & design (which has dropped FB now confusingly)
That is the history lesson over. If I have a serial number for FB4.5 premium from CS5.5, then, surely, I have a full licensed copy.
Now. When I tried to upgrade to 4.6 from 4.5, it was such a bloody awful mess that I thought I would try to buy the upgrade from the adobe store just to get it over with. I paid £38.00 I think, but of course this was just to upgrade a standalone product. Not one that came with CS5.5, so it didn't work.
I returned the upgrade.
Now Adobe only sees this returned upgrade as my only access to the product. The support folk refuse to be Sherlock Holmes and are even unaware that FB was brifly bundled with CS5.5.
What the .... am I supposed to do to get to 4.7???
This is what happens when the marketing people make such blunders with Premium, Standard, flex, flash builder, bundled and standalone.
I woke up to the words HELP ME on raised bumps on my stomach this morning
I have been back to support. Afterr getting them to acknowledge that CS5.5 did indeed have flash Builder 4.5 Premium bundled with it, they said that I was ineligible as it was not a 'point' product. I asked what a point product was and I was told I was being moved up to another support queue, but in fact I was just pushed sideways before being released back into a disgruntled community.
Now I am the one who is fully activated. I will not stop until someone at Adobe can tell me why I am ineligible for a part upgrade release [4.6 to 4.7] when I have a full product serial number for 4.5.
Does this mean that when any product is part of a CS studio bundle, that upgrades can be made ineligible because it is not a 'point' product? What next? Photoshop, InDesign?
I just think that the whole Flex, Flashbuilder marketing bungle's legacy is raising its ugly face in the form of incompetent and short sighted licensing and upgrade management.
So what is the answer?
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