I have a VIP number but cannot log in to admin console

Myreseller has provided me with a VIP number and PO number but I cannot log in with my adobe account details. Please help! I have been disappointed with the lack of help available for this.

Hello One_Stop,
My name is Roxanne and I work in Adobe's world wide customer care. For security reasons, would you please for now provide me with your Adobe PO number for the order placed for the VIP Creative Cloud order and I will have a look see what is happening with the account.

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