I have a virus that has taken over Safari and will not allow me to use Safari or even shut down my computer. It claims I need to send $1000 to a "green dot account to get my on line capability.Help

I have a virus that has taken over Safari and will not allow me to browse of even shut down the computer. The request is to send $1,000 to a "green dot" address to get the virus removed.
Help!
lawrencefromchatham

Command, option and escape keys held down together will open the "Force Quit" dialog window.
Quit Safari and then relaunch it while holding down the shift key.

Similar Messages

I have a Finger Print Reader on my Laptop and when I go to a logon screen it says this is not a logon screen and will not allow me to use my Finger Print Reader to logon. When I use IE it works fine.

I have a Finger Print Reader on my Laptop and when I go to a logon screen it says this not a logon screen and will not allow me to use my Finger Print Reader to logon. When I use IE it works fine. Can u please help me with this its the only negative I fined with Firefox everything else is AWESOME!! Thanks, Anthony

The driver I have is the most recent version. This is a Firefox problem....fix it!
It works perfectly on Internet Explorer and worked on Firefox before the last update so it's your problem.

I dont know why, but my Messages wont work on my Macbook any more. It has signed me out and will not allow me to sing back in. Any ideas?

Recently, my Messages app automatically signed me out and will not let me sign in again. I have tried everything. I can no longer send Imessages using my Macbook. How do I reset this thing?

This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
Step 1
Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Sign out of iMessage on all your Apple devices. Log out and log back in. Try again to sign in.
Step 3
Restart your broadband device and your router, if different. You may have to skip this step if you don't control those devices.
Step 4
From the menu bar, select
 ▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Step 5
Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
Step 6
From the menu bar, select
 ▹ System Preferences ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
Step 7
Select from the menu bar
 ▹ System Preferences… ▹ Flash Player ▹ Storage
and click
Block all sites from storing information on this computer
Close the preference pane.
Step 8
Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" in the name. Log out and log back in.
Step 9
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Step 10
Boot in safe mode and log in. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. After testing, reboot as usual (i.e., not in safe mode) and test again.
If iMessage worked in safe mode, but didn't work when you booted out of safe mode, stop here and post your results.
Step 11
Reset the NVRAM.
Step 12
Reinstall OS X.
Step 13
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support.

My backlight will not go off. I have tried everything. It makes the phone HOT therefore not allowing me to use it or even charge it. HELP!

When I plug it to the charger, it really gets hot and will not come back on. I have tried everything that I can think of.

A reset may help. Tap and hold the Home button and the On/Off buttons for approximately 10-15 seconds, until the Apple logo reappears. When the logo appears, release both buttons.
No content is affected by this procedure.

Deleted bottles and now Explorer symbol has questionmark over it and will not open?

How do I reistall Exploer?

If you're talking about Microsoft's Internet Explorer you can download it here http://internet-explorer.en.softonic.com/mac
But as they explain on the page it's an old program. "Internet Explorer for Mac was Microsoft's free web browser designed to run on Mac computers. While you can still download Internet Explorer for Mac from this page, it is important to note that the product is no longer supported by Microsoft.
Microsoft ended support for Internet Explorer for Mac on December 31st, 2005, and does not provide further security or performance updates. Since the browser is no longer designed to handle the requirements of most modern web pages, we strongly advise you to try Firefox, Chrome, Safari or Opera instead."

Since updating to iOS 8 my keyboard is blocking the area of text that I am writing on and will not allow me to scroll up. I am not using the split keyboard function. How do I fix this as it is quite annoying

I Have recently updated to iOS8 and now my keyboard blocks the area of text that I am typing in an won't allow me to scroll the screen up to see what I am typing. I am not using the split keyboard function

Hello there Smart43,
It sounds like you are not able to correctly see the message you are typing because the keyboard is in the way. I can understand how that would be pretty frustrating. I would start by quitting the running apps on your device:
iOS: Force an app to close
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
Thank you for using Apple Support Communities.
All the very best,
Sterling

I have been getting a popup every time I open safari. It will not allow me to use safari. It gives me a phone number to call to fix the problem. In the meantime I can't use safari.

I Have been getting a pop up when I open safari telling me there is a threat of a hacking attack
on my browser. It asks me to go to a website http//pctechief.com for a fix. I am afraid to reply to
this website.

There are several ways to recover.
1. Some of those scam pages can be dismissed very easily. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.
2. Press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.
3. From the Safari menu bar, select
Safari ▹ Preferences... ▹ Security
and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.
Close the malicious window or tab.
Re-enable JavaScript and close the preferences dialog.
4. If the Preferences menu item is grayed out, quit Safari. Force quit if necessary. Relaunch it by holding down the shift key and clicking its icon in the Dock. None of the windows and tabs will reopen.
After closing the malicious page, from the menu bar, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.

HT201413 iso 6.1 has corrupted ipad 2 and will not allow backup from itunes to be downloaded

I have down loaded iso 6.1 and it has corrupted my ipad which now is continually in reboot and when i try to down load backup from it tunes it runs for 45 mins then says error try again. Any suggestions please

I just did mine today as well. I'm getting the same thing. It keeps telling me the ipad 6.1 software was corrupted during the download. I tried it on my MacBook Pro and on my vista laptop and they both give me the same message. But the message is blaming it on my Internet connection which is BS! My iPhone 5 did the same download on the same connection it went through flawlessly. Apple must have sent out a bugging update that effects ipad 2 and there's just not enough people complaining about it yet for them to even care. Now my ipad is basically useless and I know they won't want to help me unless I pay for the support

My father has itunes account for ipad and my mother for an iphone my father has taken over iphone and needs to link it to his account

my father has itunes account for ipad and my mother for an iphone my father has taken over iphone and needs to link it to his account

iTunes will need to be set up on your computer however you can set up a new Apple ID to use for your iPhone. Really all you need to do is Assign a new Apple ID to your iCloud account.
Follow the link to create a new Apple ID: https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
After you do that, on the device you want to assign a new iCloud account go: Settings > iCloud > Delete Account and then sign in with the new Apple ID.
NOTE: This does not effect iTunes, all of your devices can continue to use one shared iTunes account under your original Apple ID for downloading apps and backups. This simply gives iCloud a place to sync the individual devices information and will stop iCloud form merging all the information, such as contacts, with all of your devices.

I am disabled, so I need voice contact with someone in Support. An alien program has taken over Firefox and I can't locate the files to delete front he rogue.

The program that has taken over Firefox is called "inbox." I have disabled its cookies, but now, of course, I can't use the Firefox no matter who had taken it over.
This is serious. I can' find the files with any routine search of my computer files, so they must be hidden.

Do a malware check with some malware scan programs. You need to scan with all programs because each program detects different malware. Make sure that you update each program to get the latest version of the database before doing a scan.
* http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
* http://www.superantispyware.com/ - SuperAntispyware
* http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
* http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
* http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and [[Searches are redirected to another site]]

TS1702 I have an app that appears to need to be updated. I clicked to update three days ago. It has started to update and will not finish. How can I delete the app while its in the middle of updating?

IPhone 5
I have an app that appeared to need to be updated. I clicked to update three days ago. It has started to update and will not finish. How can I delete the app while its in the middle of updating?

Locked on an update can mean a couple of different things. So there are a number of things to try, but start with these.
If you have a "waiting" icon, try tapping on the icon and see if you can pause the update/download. Of it pauses, tap on it again and see if it will resume.
Try holding down on the icon until all of the icons on the screen wiggle. If the X to delete pops up on the waiting/stalled app - tap the X to delete the app. Tao,the home button and the apps will stop wiggling.
You can also try this and see if the downloads will resume. Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

My Ipod touch has a blank screen and will not turn on. I have chaged it for a hour and tryed troubleshooting but nothing works. i need help getting this to work

My ipod touch has a black screen and will not turn on. i have charged my ipod and tryed troubleshooting but nothing seems to work. what can i do to have my ipod turn on again?

See Here...
Frozen or unresponsive iPod touch
Try this First... You will not lose any Data...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...
http://support.apple.com/kb/ht1430

I have an iMac, and have a Verizon DSL account. Recently, my Mac Mail keeps requesting the passwords on my account every few minutes, and will not allow me to send messages using Mac Mail. I cannot edit the outgoing server; how can I send emails?

I have an iMac, and have a Verizon DSL account (3 email addresses). Recently, my Mac Mail keeps requesting the passwords on my accounts every few minutes, and will not allow me to send messages using Mac Mail (the message says that the outgoing server was rejected. I cannot edit the outgoing server, and the keychain will not save my passwords (the ports are valid). How can I change the outgoing server to send emails, and how can I avoid having Mail request my passwords every 2 minutes? Verizon, as usual, will not provide support to iMacs.

Is there an email saved in your drafts or outbox folder? I suspect that Mail is continually trying to send it, and each time Google is rejecting the email message.
You can open the message and then delete it from your Outbox folder. Then try removing all @gmail email addresses from it and seeing whether you can send to the other folks. I suspect that will work.
With email, if an SMTP server *can* verify email addresses, sometimes it will and it will refuse to send messages. If a message has to be relayed across servers, no verification is done, and you'll get a bounce if an email address is bad.

Anybody out there other than myself that has done OCS certifications and are NOT part of OPN?

Anybody out there (other than myself) that has done OCS certifications and are NOT part of OPN?
I had done a few of these just to get introduced to new concepts.
When there is both a OCE and an OCS certification for a subject, I strive to stick with the OCE.
What are people experiences?
Thanks Roger

I don't actually qualify for your first condition since my employer is an Oracle Partner. That said, I don't take OCS exams in order to gain gold stars for my employer.
OCS exams are the least technically-oriented of the certification types. They are aimed at salespeople and integrators that need to be able to talk about Oracle products and sound reasonably well-informed in doing so. The exams I've taken have all been much more focused towards the fact that a given feature exists and the functionality it has than with implementing said feature in the real world. That is not to say that the information you have to learn to pass OCS exams is not valuable. It's good to know what the capabilities of Oracle products are. I have been asked by my current and former employers about the advisability of incorporating feature 'X' into our solutions. Preparing for OCS-level exams can give you insight into how (or if) given capabilities of Oracle products can help (or not) in a given situation.
That said, OCP and OCE certifications are much more valuable when you actually want to learn how to make use of the various Oracle technologies.

HT1414 I have changed my Iphone once last year. My iphone has being playing up for the best part of 6 months. It Keeps deleting all my music of the phone. it freezes and will not allow me to turn it on or off. if i am in the middle of an app it will rando

I have changed my Iphone once last year. My iphone has being playing up for the best part of 6 months. It Keeps deleting all my music of the phone. it freezes and will not allow me to turn it on or off. if i am in the middle of an app it will randomly shut it down and turn the phone off totally (even if it is charged.) It will not charge properly, it has to be in a exact position to charge and even then go's off and on. I thought this my be my charger but the charger works fine on another phone. it will not allow texts to come through properly and sometimes will not not let me ring people it just freezes and i have to turn it off and on a couple of times in order for it to work. it will not let me update apps and the silent button is not silent it still go's of on ringer.The keyboard will freeze up not allowing me to type anything. It wants me to pay £126.44 for it to be repaire when i have nothing to do with why its not working!

That is correct.
That is the price of a replacement iphone once your iphone is outside of the warranty period

I have a virus that has taken over Safari and will not allow me to use Safari or even shut down my computer. It claims I need to send $1000 to a "green dot account to get my on line capability.Help

Similar Messages

Maybe you are looking for