I have a water damage iPhone 5s would like to change to new set with top up the money. But the staff told me it couldn't be done due to some of my minor parts are missing according to company policy. I need advise as I want to change it.

Hi all,
I have a water damage iPhone 5s was bring to service center to have new set change with top up the money. Well, the staff were told me that the phone can't be change due to some of minor parts are missing in the phone. He said this is due to company policy. I would like to check is that nothing can do with this missing minor parts? I really doubt the policy of the Apple as I was told as long as you bring to the service center, they will assists. As Apple is a well known brand top of the world, but the servicing is really make me so disappointed! I really doubt should I still continue to support the Apple product with helpless service!
Would like to take this opportunity to seek the professional advise in order to get my phone change back.
Appreciate very much!
Thanks.

Well, your service is handled by an Authorized Apple Service Center. If they refuse to handle the claim, that is well within their rights. Apple as well could void a claim under the same circumstances. I'm not saying that you did or did not modify the device, but you could try and talk to a supervisor there and make another request. You can also try and contact Apple by obtaining a number with this support document and describe your problem. http://support.apple.com/kb/HE57

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