I have a white/grey screen and none of the suggested operations have helped, what should I do?

I have a white/grey screen and none of the suggested options have worked - I have tried all the suggestions on Apple support

Ok, I've had this problem before and contacted Applecare support and they told me that it was an issue with the RAM inside the Mac or something like that. They told me to refresh the ram, and it fixed the problem so that's what I'd recommend.  Here's how to do it.
Hit Power button, then press and hold Command + R + Option + P at the same time.
This resets the residual ram that is causing the start up to hang.
Try that, I hope it works for you.
broken_mirror

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