I have accidentaly droped my mac book air. when i turned it on it keeps on freezing can someone help me?

i had just started using mac and i dont know what to do.

Well, since you dropped it, this problem is not covered by Apple's limited warranty.  You should take it in for service and have a professional look at it.  We have no idea what kind of damage was done to it when it was dropped.

Similar Messages

  • My Mac book pro screen is losing contact during opening and closing. Can someone help me. It is 3 month old!!

    _My screen is losinc contact during opening, and some sparcles appered. Mac book pro is few months old. Is anyone having some sugestion? In the service said that they need 10 days for diagnostics only!!, and I am in the middle of some important presentation, and cant afford to be without Mac book for that long

    You need to be more clear about what you are asking.
    What are these 'sparkles' do you mean when you closed the macbook, sparks appear?

  • I have a 2nd gen Mac book air with Lion. The hard disk has filled up even though i keep my data , music etc on hard drive . I used disk inspector to find where problem was and it is 20GB in the hidden files under the user directory can i resolve this ?

    I have a 2nd Gen MAc book Air with Lion .  The 60GB hard disc has quickly filled up despite me keeping most of my data on a portable hard drive .  I used disk inspector to locate the problem but found that it was was in 20 GB of hidden files in my user directory .  Is this correct and is there anything i can do about it ? Using disk inspector you can not see individual hudden diretories or files. I did unhide them but there is a mass of diretories etc and so no way i could see if this is one or multiple files using the space. Library System and  Applications are at 4 3 and 3 GB respectvely.  The data I actually keep on there is 9GB    Thanks for any help

    I think the problem is Quick Time Player. I am using OS 10.6.8 by the way.
    I tried it out again.
    I had about 26 GB of space before I played an .avi video.
    After the movie started to play (it was slow to load), I got a warning message that my startup disk was full. I opened Disk Utility and it told me I had no space left (about 20 MB or something like that was left).
    I watched to the end of the movie.
    Then I quit Quicktime Player.
    And I shut down the computer.
    I turned on the computer and checked Disk Utility. I have about 26 GB of space.
    I think for some reason Quicktime Player uses up a lot of the disk space when it runs movies that are problematic. This movie I was watching did not open with vlc.
    I normally use vlc to watch movies.
    Probably it doesn't use up this much space when the movie is OK.
    I think there's a problem with this particular movie. It is about 50 MB so it's not that big a file. I watch .smi subtitles with it. The Quicktime Player automatically loads the subtitle file in this case because the subtitle file has the same name as the movie file.
    I watched about 10 movie files from the same series that I downloaded together and did not have any problem watching them. I watched them on vlc. But this latest movie had problems I think (as I repeat). It did not load on vlc even though I waited for a minute, and normally movies load instantly on vlc. 
    So I think that movie file caused problems. It made QT player use up a lot of hard disk space.
    I had better avoid watching that movie in the future. I don't want it to wreck my hard drive.
    So to sum up, everything is back to normal. I have the hard disk space that I should have. However, I am scared of damaging my hard drive due to shonky movie files that eat up all the space when they are played using QT player, and so I will not watch those files in the future, as I do not know why the files do that.

  • I have a late model mac book air 11 inch can i upgrade to a solid state hard drive

    i have a late model mac book air 11 inch can i upgrade to a solid state hard drive

    If you're looking to get an SSD with increased capacity, they can be purchased from OWC:
    http://eshop.macsales.com/shop/SSD/OWC/Aura_Pro_Express
    They are very easy to install.
    Note that I'm not sure on how this may impact your warranty.  Nothing in an Air is considered user upgradable.  Therefore there would be no reason for a consumer to open it up.  As Apple does not consider the SSD as user replacable, it may cause warranty issues.  I have not seen any comments from anyone who has upgraded their SSD and subsequently had to have service.

  • I have just bought a mac book air ad set up the email account but it doesnt show the sub folders and i cant find out how to do it can anyone please offer any advice. Mant thanks Toni

    I have just bought a mac book air and set up the email account but it doesnt show my email sub folders and i cant find out how to do it can anyone please offer any advice.
    Many thanks Toni

    The warranty entitles you to complimentary phone support for the first 90 days of ownership.

  • Can't play sound on Mac book air when switched to windows mode any one with solution to that..?

    Cant play sounds on my Mac book air when switched to windows mode

    Do you have any unknown devices in Windows Device Manager? Are the BC drivers installed?

  • I bought a mac book air. when i use sony bluetooth headset on mac os, it works well, but on windows 7 it can't work in the device manager. why?

    i bought a mac book air. when i use sony bluetooth headset on mac os. it works well
    but with windows 7, device manager did not know the device.
    why?

    I disabled my microphone in Bootcamp Win7 Ultimate 64B and now it is completly gone. I used the Windows support CD I made and re-installed the 64B Cirrius drivers but the microphone is no where to be found also missing in device manager as well as Control Panel Audio.
    Help.

  • Mac Book Air is charged but the circle just keeps going around and I can't even get to sign in?

    Mac Book Air is charged, the apple appears but the broken circle just keeps going and does not even take me to the sign in; any hints?

    If you don't see any option, maybe your hard disk is damaged.
    Close the OS X installer pressing the red button at the top left corner of the window, and open Disk Utility. Then, after opening Disk Utility, look at the left sidebar. What do you see at the top of the sidebar? Do you see the hard disk? If not, take the Mac to an Apple Store or reseller to get it repaired.
    If you see the hard disk, select it and try to repair it. If it shows an error at the end, you will have to take the Mac to an Apple Store

  • My Mac book air will not turn on

    My Mac book air will not start. No fan, no noise at all.

    Start by working through the troubleshooting tips in: http://support.apple.com/kb/TS1367 and see if you can startup.

  • Everytime I start up my Mac mini I'll be able to use it only for a little while then the beach ball appears and it won't let me do anything I have to keep forcing it to turn off by holding the power button can someone help me?

    I have no external devices connected to my Mac mini but still everytime I use it after about half hour to an hour in whatever I'm using wether it's the Internet or iPhoto or iTunes the beach ball appears and I cannot get it to stop I always have to press and hold the power button and force it to switch off I then do a safe reboot and it starts up again fine but same thing again after a certain amount of time it will freeze. I have also had on some occasions a bright white screen with a folder and a flashing question mark appear but it's not because of any external devices as they have all been removed please can someone help me as I have no idea why this keeps happening to my computer and I'm worried that there's something seriously wrong it's only about 6 months old and I have no experience in dealing with computers ??

    EtreCheck version: 2.1.8 (121)
    Report generated 13 February 2015 15:33:46 GMT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        Mac mini (Late 2012) (Technical Specifications)
        Mac mini - model: Macmini6,1
        1 2.5 GHz Intel Core i5 CPU: 2-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1600 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1600 MHz ok
        Bluetooth: Good - Handoff/Airdrop2 supported
        Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
        Intel HD Graphics 4000
            LG TV spdisplays_1080p
    System Software: ℹ️
        OS X 10.10.2 (14C109) - Time since boot: 0:11:35
    Disk Information: ℹ️
        APPLE HDD ST500LM012 disk0 : (500.11 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) / : 499.25 GB (398.54 GB free)
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
    USB Information: ℹ️
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple, Inc. IR Receiver
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Configuration files: ℹ️
        /etc/sysctl.conf - Exists
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Applications/AVG AntiVirus.app
        [loaded]    com.avg.Antivirus.OnAccess.kext (2015.0 - SDK 10.8) [Click for support]
    Launch Agents: ℹ️
        [running]    com.avg.Antivirus.gui.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [running]    com.avg.Antivirus.infosd.plist [Click for support]
        [running]    com.avg.Antivirus.services.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    Internet Plug-ins: ℹ️
        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        Default Browser: Version: 600 - SDK 10.10
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
    Time Machine: ℹ️
        Time Machine not configured!
    Top Processes by CPU: ℹ️
             5%    WindowServer
             1%    AVG
             0%    AppleSpell
             0%    fontd
             0%    cloudpaird
    Top Processes by Memory: ℹ️
        215 MB    com.apple.WebKit.WebContent
        125 MB    avgd
        107 MB    Safari
        90 MB    Messages
        69 MB    WindowServer
    Virtual Memory Information: ℹ️
        171 MB    Free RAM
        1.68 GB    Active RAM
        1.53 GB    Inactive RAM
        637 MB    Wired RAM
        1.34 GB    Page-ins
        2 MB    Page-outs
    Diagnostics Information: ℹ️
        Feb 13, 2015, 03:20:28 PM    Self test - passed
        Feb 6, 2015, 08:08:07 PM    /Library/Logs/DiagnosticReports/Kernel_2015-02-06-200807_[redacted].panic [Click for details]

  • My audible books run fast on the touch but ok on my computer can someone help

    All at once my books from audio.com started sounding like the chipmonks. on the computer they sound fine.  Can someone help please.

    iPod touch User Guide (For iOS 4.3 Software)

  • HT6023 I am not able to see Inspect and other tabs. I have recently bought my Mac Book Air and updated it to OS X Mavericks and have latest iMovie 10.0.1.

    I am not seeing the band in between the Library and Project that has Play button and other command buttons. When I go to IMovie and Preferances, I see the
    only options as follows "Clip: Apply Slow motion automatically" and Theater : Automatically upload content to icloud. But various forum discussions mention that this should open up options for browser tab, inspector tab etc. I looked at other menu's and I do not find anything. Can somebody help solve this.

    After repeated search, I found my answer. I have both iMovie App on my Mac. Sadly they don't share the library or events. I liked the version 9 having inspect tab and others where you could manually enter many values which in version 10 takes hec of playing around with your mouse.
    For example, In version 10 you have hold the mouse or trackpad to adjust the % of sound of strip and still may not get to desired value. In version 9, you can bring up a window for adjusting audio and enter the values directly. This is user friendly.
    I guess, I have to live with two versions for a while. App store does no longer haver version 9. Hope any new updates to OS wont automatically delete version 9.

  • On my Mac Book Air when I open it up the Log In Screen is there but I cannot log in because the rainbow spinning ball is permamently there.  How do I get rid of it so I can log in?

    On my ac Book Air I have opened it up and te Log In screen is showing but so is the Spinning Rainbow Ball which willl not go away.  How do I get rid of it so that I can log in?

    Hello cdcamp,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    Mac OS X: What is Safe Boot, Safe Mode?
    http://support.apple.com/kb/ht1564
    To perform a Safe Boot, press and hold the Shift key immediately after your Mac starts up.
    Best of luck,
    Mario

  • I have a mid 2009 Mac Book pro running Maverick. I just bought apple TV. Can I us emirroring

    I have amid 2009 Mac Book pro. I just bought apple TV. Can I mirror

    Unfortunately, no.
    "AirPlay Mirroring is available with iPad 2 or later; iPad mini; iPhone 4s; iPhone 5; iPod touch (5th generation); and iMac (Mid 2011 or newer), Mac mini (Mid 2011 or newer), MacBook Air (Mid 2011 or newer), and MacBook Pro (Early 2011 or newer) with Mountain Lion."
    See footnote 2 here: http://www.apple.com/airplay/

  • How do i wake up a mac book air when in power nap mode?

    Simply hitting a key doesn't work to wake up my macbook air when it is in the power nap mode. When the screen is dim, moving the touchpad or clicking any key works great, when the power nap kicks in, its a pain to wake up.

    Welcome to Apple Discussions
    You can disable power nap from System Preferences:Energy Saver.
    Message was edited by: themachead

Maybe you are looking for

  • How do you create a link to download a PDF file?

    I'd like to create links so that when clicked, a PDF file associated with the link will automatically be downloaded. I've created a folder where I've stored all of the PDF files, but where on my web host do I put the folder--is it part of the publish

  • Problems Submitting PDF Forms via Adobe Reader XI?

    Hi, I have used Acrobat Pro (Versions 9/X and XI) to successfully create fillable PDF forms. I distributed the forms to a server via Acrobat, then set up a hyperlink to the form's location for my users. The users were able to fill the form and submit

  • IPod will not reset no way, no how, but works.

    5th gen 30 GB iPod about two months old will not reset. It isn't frozen, but it will not reset. I've done everything except restoring it and I'm hesitating to do that because I'm not sure how to back up all the music on the iPod to iTunes. There are

  • Payment term for net90 and end of month

    Hi Gurus, how can I create payment term with following requirement net 90+ EOM ( net 90 and end of month ). Thanks

  • Connecting/Linking MS Access 97 to Oracle Discoverer 4.1

    Can someone help me connect/link ms access to Discoverer I want to run reports from ms access via Discoverer. Instructions in simple step by step please.