I have Acrobat 9 Pro Extended trying to install Adobe Presenter

I have Acrobat 9 Pro Extended trying to install Adobe Presenter can someone tell me where the serial # is located as there is none on the box although there is one for Acrobat.. thanks

Hi there. I'm having the same issue, and it appears a few others in the forums are as well. The jist of it all seems to be that when you try to install presenter from acrobat extended, a message pops up saying that powerpoint is not installed. So like me you go to Adobe support, see that there is a download for MS office 2010 powerpoint, and download it. This is the kicker though, it seems that this is a stand alone version you have just downloaded requiring its own unique seriel number, (one you have to buy) and will not activate in combination with Acrobat Pro extended in any way shape or form.
I have uninstalled, reinstalled, attempted to patch, but it will not allow me to, as presenter is not installed! Then I have tried to look at the presenter file within adobe folders, but alas its not there as I can't install it, I can't fiddlle or patch it in any way shape or form. This appears to be other peoples problem as well. Argghhhhhh!
I'm not sure of the work around for this is, hopefully they will sort it out soon, this programme is not cheap!!!!
Unfortunatly for me tech support is now closed until next week, but in your time zone it may be different.
I hope this gives you some background to the why you are having the problem, although not solving it for you.
Regards,
Keiran.

Similar Messages

Bought new Adobe Acrobat Pro XI tried to install but got message installer encountered an error that caused installation to fail

Bought new Adobe Acrobat Pro XI tried to install but got message installer encountered an error that caused installation to fail, can anyone help with this? I am stuck.

Hello Joe,
did you purchase your product from these firms like Amazon? If yes, this is not a serial number, only a code with which you can request a serial number from Adobe. Please have a look at http://helpx.adobe.com/x-productkb/global/find-serial-number.html. (Start here: How did you purchase your product?)
The following part, so I just see at least, ceased to exist on my Adobe website, everything takes place in the link from above. I leave it as an info yet, it might still fit for you. For this purpose, please click your way through to your Adobe Store and find the button "Get Serial Number". Fill in the form and after a while you will get the real serial number.
Hans-Günter

Adobe Acrobat Pro Extended Will Not Install

I have the Adobe Master Collection CS5 installed, but needed to use some Acrobat features which I understood were only available in the Pro Extended version, so am trying now to install Extended onto the PC.
The installation however keeps stopping saying I "already have a more functional product installed" ... Acrobat on this PC is the Pro version, but is not Extended ... is there a way to get it to install without removing the current version and all its settings?

Since you have CS5 master collection installed- it comes with Acrobat 9.3 and Acrobat Pro Extended,
that you are trying to install is version no. 9.0. So when you launch the installer, you get the message that you have
more recent product already installed.
For installing Acrobat Pro Extended 9.0, you'll have to deactivate and uninstall Acrobat 9.3 and then install Acrobat Pro Extended.

Uninstalled trial acrobat Pro and trying to install Acrobat Standard

A user had installed Acrobat Professional at a trial. She never got it to work. We now have the Acrobat Standard with serial number to install on her laptop.
It came up the Pro so I uninstalled the Professional. The I installed Standard but when it gets to the Acrobat screen it displays Acrobat Professional at the top of the screen.
I clicked ok through a couple of screens thinking it was confused and entered the Standard serial number that I have and it said invalid.
I had her reboot and I tried again with the same results.
What do I need to get rid of before the Standard install so it doesn't think it is Professional? It is not showing up in the Programs Add/Remove list.
Thanks.

uninstall all acrobat and readers (if any are installed), clean (Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs) and then reinstall.

How can I have Acrobat Pro v8 and v7 installed but have v7 as default?

I just re-formatted my hard drive and reinstalled CS3 Design Standard.
I need the better quality voice to read pdf docs to me. The voice in Version 7 is very much better. Yet when I select a pdf file and go to info, where it shows what will open it -- it WILL NOT let me specify Acrobat 7 permanently. It keeps popping back to Acrobat 8. Same problem before I reformatted the drive and re-installed everything. so the issue is within Acrobat.
How can I get it to do what I'm asking short of zipping the version 8 file and leaving only Acrobat 7 in my Applications folder?
This is annoying having to keep Acrobat 8 hobbled.
Thanks.
I have OSX 10.4.11 PPC.

Gosh wish I could proof read what I write and can catch mistakes.
I'm going to try again. correcting mistakes and I will bold face corrections:
Try the following This *doesn't* work for the MSOffice2008 but usually does for others.
On OSX.4.11.
choose a group of PDF's (more than 5).
now either control-click or right click on the group and wait for context menu to open up.
select get *Summary Info* on the group.
now when get info window is open look for default application.
If acrobat 8 is selected click on button and locate acrobat 7. release when mouse when 7 is selected.
Below That will be another button That says make default for all files of this type. click on That button.
close get *Summary Info window*. Test.
Now if you need a PDF opened in 8 either open 8 first then choose desired file or if you have the Acrobat 8 icon in the Dock drag and drop document on the icon of Acrobat 8
IF you retry then Acrobat is like Office2008 setting this has no effect.
In this case you can highlight the File go to finder menu File and choose open with. you have to wait for a list to be created of applications that will open. Choose desired version of Acrobat or Reader from there.
Or if you have icon of both Acrobat 7 and 8 in the dock, drop the file on the icon of Acrobat 7.
See if I did better this time.

Acrobat Pro Extended 9.0.0 Admin Install Update

Hello
I am trying to update our deployment of Acrobat Pro Extended 9.0.0 to the latest patch, 9.1.3.
We are not deploying the updates via Group Policy, as our deployment of Acrobat Pro is "on demand", therefore I initially wish to update the administrative installation point.
I feel it important to point out that our software was downloaded from the Adobe Licensing site, and is not copied off any CD/DVD media.
My basic process here is:
Download the patch files for Acrobat Pro Extended for Windows, from Adobe:
AcroProExUpd910_all_incr.msp (no longer easily found on Update site as downloadable at the time of this post)
AcrobatUpd911_all_incr.msp
AcrobatUpd912_all_incr.msp
AcrobatUpd913_all_incr.msp
Of which, based on the article at http://kb2.adobe.com/cps/498/cpsid_49880.html I understand that:
9.1.0 is a quarterly update
9.1.1 is a security update
9.1.2 is a quarterly update
9.1.3 is a security update (assumed, as it came out in the wake of current security fixes)
Therefore, I think I need to update my AIP to 9.1.0, then to 9.1.2 (acceptable according to the release notes for this patch) and then to 9.1.3, thus completing my task.
My problem comes from running the patches on the AIP. Normally I use a customised installation, but to rule that out, I am ONLY using the downloaded software - no local customisations applied using the Adobe Customisation Wizard.
Patching the 9.0.0 version to 9.1.0 using msiexec /a Acro3D.msi /p AcroProExUpd910_all_incr.msp WORKS! Setup completes, no errors.
Patching the 9.1.0 version to 9.1.2 using msiexec /a Acro3D.msi /p AcrobatUpd912_all_incr.msp FAILS! Setup reports a missing file in the Data1.cab, interop.adobepdfmakerx.dll. Google search reveals unlikely sources to download this missing file.
Patching cannot continue, as 9.1.2 is a pre-requisite to 9.1.3. I have the same problem with applying 9.1.1, though the above KB article made me ignore trying to get that to work.
Does anyone have any advice where I am going wrong?
Thanks!
UPDATE:
After more digging around, it seems that the 9.1.x updates are only for Pro and Standard, whereas the 9.1 update is explicitally for the Pro Extended product.
All 4 patches will patch an "installed" version of the Acrobat Professional Extended product, however the 9.1.2 update will not patch the administrative installation point, presumably because of the different version (Pro or Standard patch, not Pro Extended patch), resulting in the error of the missing file.
The Adobe Security Bulletin clearly says the patches are available for Standard, Professional and Extended, yet the patches dont seem to work! This is just nuts!

I ahve a new Acrobat Pro Extebded
9.0.0 and I am running windows 7. I cant
update anything and when I go into the help menu and select the updates it tells me I am
not on line etc.
I have tried and downloaded the updates and just cant install as it tells me the programme is missing etc etc.
All I want is a programme that works and i cant be done with all the tech talk as all i am is a user and run programmes that do the job. can any one advice what I can do next with out have to be a programmer.
David

Error when trying to install Adobe Acrobat Pro, recently purchased.

Recently purchased Adobe Acrobat Pro, when trying to install get an error message 'Your account subscription cannot be validated'. Have tried several times, double checked login etc, but same message each time.
Please help, how to fix this issue??

Hi camelon,
Please delete the "Acrobat" and "OOBE" folders found in
on Mac: <yourusername>/Library/Application Support/Adobe
on Windows XP: <youruser>\Local Settings\Application Data\Adobe
on Windows 7: <youruser>\AppData\Local\Adobe
and delete the "Acrobat" folder found in
on Mac: <yourusername>/Library/Preferences
on Windows XP: <youruser>\Local Settings\
on Windows 7: <youruser>\AppData\Roaming\Adobe
Then launch Acrobat. It will go through the first launch experience of asking for UI language, AdobeID, etc.
If there's no change in behavior, please attempt to go to:
https://na1mbls.licenses.adobe.com
If you can't get to this website there may be a firewall or other software blocking the connection. Acrobat must be able to reach this https URL and 3 others in order to complete and monitor the subscription/trial process.
If you can view the page at this URL, then please send the PDApp.log and amt3.log file from
on Mac: <yourusername>/Library/Logs/PDApp.log
on Windows 7: <youruser>\AppData\Local\Temp
to [email protected]
Regards,
Rave

Acrobat X vs. Acrobat Pro Extended

Hi,
Currently I have Adobe Acrobat Pro Extended 9.0 installed in my machine and I am a heavy LiveCycle Designer user. I was wondering if I could install Acrobat X without uninstalling the current version in my machine (Acrobat Pro Extended). Also, if I do have to uninstall Acrobat Pro Extended 9.0 in order to install Acrobat X, does that mean I'd lose LiveCycle Designer, or is LiveCycle part of the Acrobat X package too?
Thank you for your help

Acrobat X comes together with LiveCycle Designer ES2.
It is not recommended to install Acrobat X together with Acrobat 9 on one OS.
During the setup of Acrobat X your asked if you wish to uninstall the current version before you proceed.
You should do so as the result of the setup otherwise is not foreseeable.

Acrobat Pro Extended v9.0, where can I find update v9.1?

I have Acrobat Pro Extended v9.0 and I am installing it on my new computer Windows 8 because my old one crashed. I am looking for the update to go to Acrobat Pro Extended v9.1 so I can continue with the updates that follow. Every time I look for the update v9.1 does not seem to exist. I find the updates after v9.1 like v9.1.1 but I cannot install them unless I first install v9.1. Can anyone help? Thank you.

Hi,
Please try to go to the ftp location mentioned below for the update.
ftp://ftp.adobe.com/pub/adobe/acrobat/win/9.x/
Regards,
Anand

Error installing Adobe Presenter 10 update

Hi,
I am getting an error when trying to install Adobe Presenter 10 update. Basically telling me that can't install as existing presenter 10 software needs to be removed. I can't find where this 'existing' software is and haven't ever previously downloaded any adobe presenter 10 files. Any suggestions for sorting this?

Hi There,
Can you tell me the exact version of Adobe Presenter 10 you have? Launch Presenter and go to Help> About Adobe Presenter. To my knowledge no update for Presenter is released. The latest version is 10.0.0.
Regards,
Mayank

Why can't i install the adobe acrobat pro extended 9 which i just downloaded?

why can't install the adobe acrobat pro extended 9 which i have just downloaded?

Nobody can know without some system info and a better explanation of what exactly you do...
Mylenium

I have Acrobat Pro 9 installed on Windows 8

I have Acrobat Pro 9 installed on Windows 8 and it asked me to download Adobe Reader 11.0.09 Font Packs - Asian and Extended Language Pack but it says I need Adobe Reader XI to be installed first. Will this pack work with Acrobat Pro 9? Is there a different pack for Acrobat Pro 9? Thanks for any help.
Also: I am not doing anything with languages other than English. I don't read them or write them. I just use English. Why do I need such a pack?

Hi Hanoch ,
Compatibility of Acrobat 9 with Windows 8 could be a reason that you are facing such an issue.
As Acrobat 9 is an older version ,that could be one of the reasons it is prompting you to download the Reader 11.0.09 Font Packs.
Would request you to check for an update first ,and if it fails try switching on to the latest version of Acrobat ,i.e 11.0.10.
To check for Updates.
Launch Acrobat>Navigate to Help>Check for Updates.
You may also want to refer to the following link.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5508
See if that helps.
Regards
Sukrit Dhingra

When trying to install Adobe Standard XI, it says, "Setup has detected that you already have a more functional product installed. Steup will now terminate." I have a Pro trial installed but did not seed so much functionality so I purchased standard.

When trying to install Adobe Standard XI, it says, "Setup has detected that you already have a more functional product installed. Steup will now terminate." I have a Pro trial installed but did not seed so much functionality so I purchased standard.

uninstall any acrobat and reader versions, if you have win os clean (Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs) and then install acrobat std.

I have acrobat pro on my lap top and recently installed acrobat pro on my Mac Mini, but the text recognition function is not working, does anyone have any advice on how to remedy this problem?

I have acrobat pro on my lap top and recently installed acrobat pro on my Mac Mini, but the text recognition function is not working, does anyone have any advice on how to remedy this problem?

On my laptop when I open up a pdf file and do a search for a particular
text phrase it prompts me to run a character analysis. Whereas on my mac
mini, when I try to engage the same process it just says it couldn't find
the phrase and doesn't even try and run a character analysis. I tried
clicking on the tool bar and the recognize text tab but nothing there seems
to do anything.
In trying to figure out the issue on my own I noticed one thing. I run a
small law firm in St. Louis and I scan in all my files to which are
subsequently emailed to my outlook account where I will save them as pdf's
to their respective folders. On my laptop when I open up an email from my
scanner I see the image of a acrobat document next to the attachment
paperclip symbol. However, when I open up the same email on my mac mini I
notice instead of an acrobat file image it shows a Preview file image (the
program used to open up pdf's before I installed acrobat).
Hope this helps!
Sincerely,
Jonathan McAllister

I am using Acrobat XI Pro and tried to install the current update. I got this error message: "Error 1328.Error applying patch to file C:\Config.Msi\pT64b3.tmp It has probably been updated by other means1 and can no longer be modified by this patch. For mo

I am using Acrobat XI Pro and tried to install the current update. I got this error message: "Error 1328.Error applying patch to file C:\Config.Msi\pT64b3.tmp It has probably been updated by other means1 and can no longer be modified by this patch. For more information contact your patch vendor." tried uninstalling and reinstalling and still get the error. Searched for C:\Config.Msi\pT64b3.tmp and cannot find the path or the file

For AA XI, you only need the 11.0.09 patch. Download from http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows (Use "MAC" if a MAC is used).

I have Acrobat 9 Pro Extended trying to install Adobe Presenter

Similar Messages

Maybe you are looking for