I have Acrobat extended pro 9.0 and cant install it properly

Are you logging in as the administrator and disabling anti-virus? Is it a S/N issue. If so, you may have an upgrade version and need the S/N from the previous version to register Acrobat. We need to know the message as mentioned by TSN if we are to help further.

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I have Acrobat 9 Pro Extended trying to install Adobe Presenter

I have Acrobat 9 Pro Extended trying to install Adobe Presenter can someone tell me where the serial # is located as there is none on the box although there is one for Acrobat.. thanks

Hi there. I'm having the same issue, and it appears a few others in the forums are as well. The jist of it all seems to be that when you try to install presenter from acrobat extended, a message pops up saying that powerpoint is not installed. So like me you go to Adobe support, see that there is a download for MS office 2010 powerpoint, and download it. This is the kicker though, it seems that this is a stand alone version you have just downloaded requiring its own unique seriel number, (one you have to buy) and will not activate in combination with Acrobat Pro extended in any way shape or form.
I have uninstalled, reinstalled, attempted to patch, but it will not allow me to, as presenter is not installed! Then I have tried to look at the presenter file within adobe folders, but alas its not there as I can't install it, I can't fiddlle or patch it in any way shape or form. This appears to be other peoples problem as well. Argghhhhhh!
I'm not sure of the work around for this is, hopefully they will sort it out soon, this programme is not cheap!!!!
Unfortunatly for me tech support is now closed until next week, but in your time zone it may be different.
I hope this gives you some background to the why you are having the problem, although not solving it for you.
Regards,
Keiran.

I have Acrobat 9 Pro and when I print hard copies of my PDF letters drop off from sentences throughout the document. Any idea why and how to fix this problem?

I have Acrobat 9 Pro and when I print hard copies of my PDF letters drop off from sentences throughout the document. Any idea why and how to fix this problem?

Hi,
We’re using Windows 7 Professional, Service Pack 1 and system type is 32-bit operating system.
Ange

Hello, I have Acrobat XI Pro for which I pay by monthly subscription. Each month, for the past three months or so, at renewal time, I receive a note stating that my trial period has expired and I cannot open my Acrobat Files. I have telephoned three or fo

Hello, I have Acrobat XI Pro for which I pay by monthly subscription. Each month, for the past three months or so, at renewal time, I receive a note stating that my trial period has expired and I cannot open my Acrobat Files. I have telephoned three or four times each time this happens and have been told that the matter has been resolved - it has not! At one time I had paid inadvertently for three account for Acrobat XI Pro running at the same time - I only need 1. I'm afraid that I may have just opened a second account by mistake in order to open my files. I repeat, I only require one account. Would you please advise and assure me that this matter has finally been resolved and that I will no longer receive these notifications each month..

I don't work for Adobe but it seems to me you might be signing in to Acrobat with the wrong Adobe ID.
Check the Adobe ID you use in Acrobat.
Check this Adobe ID on Adobe's to make sure that it has an active subscription.

I have Acrobat X Pro on my old laptop and want to transfer to my new but have forgotten my serial number. What can I do ?

I have Acrobat X Pro on my old laptop and want to transfer to my new but have forgotten my serial number. What can I do ?

Hi,
If you have purchased the Acrobat via Adobe Online Store then the serial number should reflect under your Adobe.com account.
Go to http://www.adobe.com and login with Adobe ID and then click on "Manage Account".
Or else you need to Adobe Chat Support to retrieve your serial number.
Contact Customer Care
Regards,
Anoop

First question - I have Acrobat 9 on my desktop and the license seems to have been messed up. I tried to download and fis but I asked me for a disk. I don't have any idea where the "disk" is. Can I get the license update without that disk?

First question - I have Acrobat 9 on my desktop and the license seems to have been messed up. I tried to download and fis but I asked me for a disk. I don't have any idea where the "disk" is. Can I get the license update without that disk?
Second question - In anticipation of not being able to do that, I bought (at University bookstore) Acrobat XI Pro - do I need to uninstall the 9.0 Pro version before I try to install the XI version?

If you still have your serial number for Acrobat Pro there is a link to the installer here: Download Acrobat products | 9, 8

If I have Acrobat 9 Pro, do I need to keep a current version of Adobe Reader?

I'm trying to reduce the amount of extraneous stuff on my hard drive. Is there any reason or benefit to keeping a copy of Adobe Reader if I already have Acrobat 9 Pro installed and updated?

Bill,
Thanks for the quick reply. That is what I figured.
All the best,
Robert

I just downloaded Adobe Acrobat XI Pro, I am in the install process now and I am getting an Error message, Error 1303, stating I need to log on as an administrator ... this is my computer so I don't understand the issue??

I just downloaded Adobe Acrobat XI Pro, I am in the install process now and I am getting an Error message, Error 1303, stating I need to log on as an administrator ... this is my computer so I don't understand the issue??

Hi MAX22,
Even though it's your computer but your user account might not have sufficient privileges to install the software.
Please try the following :
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
Reboot and try installing in the new enabled Admin user account and check.
Regards,
Rave

Hi hope somebody can help? i have acrobat 6 pro, worked well for last two years but then just stopped working. Have reinstalled but still will not open, ronning windows 7. Help please!!

Hi hope somebody can help? i have acrobat 6 pro, worked well for last two years but then just stopped working. Have reinstalled but still will not open, ronning windows 7. Help please!! Janice

Hey janicem42177174,
Adobe no longer supports the installation and use of Acrobat 6 as it is a very old version which is not compatible with Windows 7.
I would suggest you to please use the latest version of Acrobat i.e. 11.0.10 which is fully compatible with your OS with its enhanced features and functions.
You might download a free 30-day trial version of Acrobat from here:
Download Adobe Acrobat free trial | Acrobat XI Professional
Let me know how it goes
Regards,
Anubha

Acrobat extended pro - Submit by Email form issue

I have downloaded a trial version of Acrobat Extended Pro that I am reviewing to purchase for work. I am trialling the creation of a form that I want users to submit via email. - I want the completed PDF to be submitted in the email, which the help information states can be done. I have placed the Submit by Email button on the form, but I don't have the option of selecting the 'Submit' tab to be able state that I want the completed PDF to go in the email. Is it because I'm using a trial version or is there something else I am doing incorrectly?
Any help would be greatly appreciated.
Thanks

George,
Thanks But when I go to the Reader Extended PDF option under Save As the Three options that appear are grayed out? Any Idea how to fix that?

Cannot convert webpages to pdf using Acrobat X Pro with IE9 and Windows 7, worked fine until a few m

Cannot convert webpages to pdf using Acrobat X Pro with IE9 and Windows 7, worked fine until a few months and updates ago

I tried your suggestion, not knowing that the direct pdf printer would also "save as" PDF, but when I try your suggestion and use the Adobe PDF printer that is a direct creation of the PDF from the browser (IE9), instead of the "black out" areas I get when I use the "Convert to" button, I get missing blocks of the resulting PDF, and only get the first 1/4 to 1/3 of the webpage.
Just to clarify, when I said I print the webpage and then scan, that is a work around I have to do if I need a scanned version of the way a webpage appears on a particular date and time, instead of the one step process I used to be able to do when Adobe Acrobat would actually convert the webpage to a pdf without blackout areas or, if I try your suggestion, blank spots with a partial webpage. But the idea was one I had not thought of and I appreciated the thought.
Yes, Acrobat was updated, and is updated, and was working fine until a few months ago, Win 7 and Office 32 bit versions, Office 2010

Licence of Acrobat Extended Pro 9

Hi I buy a Licence of Acrobat Extended Pro 9 but i lost the PC´s that i haved installed, how i can recover the licence to install in my actual pc?

Hi G. Javier,
Are you looking for your Product serial no? Please refer this KB Document : Find your serial number quickly
Please revert back if you have any other query.
Regards,
Rahul

Acrobat X Pro is gone and only the trial for XI Pro is installed. Can I get X back?

I have CS6 Design Standard. On the seldom-booted (2x/month) Windows partition of my MacBook Pro Acrobat X Pro is gone and only the trial for XI Pro is installed. Can I get X back?
I don't know how/when/why the trial was installed because Windows is running for only a few hours a couple times a month. The most reasonable possibility is the App Manager. If it says there's an upgrade available I just click the button and pay no attention to details. I suspect amateurs like me aren't going to notice one additional character in the name, if that's what happened. If that is what happened I'll never use the app manager again for fear of replacing fully functional apps with trial versions with short lives. Of course I am open to the idea that I did else something stupid.
Thanks.
-Alan

The application manager should not have installed a trial version and XI is not an update for X. The manager should only install updates for the existing version.
To get AA X back you will have to reinstall it from your original media.

I have Acrobat X Pro. But it won't open because something is missing.

Hello,
I have a problem..
I have Acrobat X Pro at my HP (Windows 8.1). but it won't open. some file is missing he says. but i have nothing done about it. only installastion and nothing more. can someone help me?
I have a screenshot.
Please help me?

Hi Sophie ,
I would request you to please unistall Acrobat with the help of cleaner tool .Here is the link for the same.
http://labs.adobe.com/downloads/acrobatcleaner.html
Then try installing back again .Refer to the following link download Acrobat X pro .
https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
Let us know how it goes .
Regards
Sukrit Dhingra

I have Acrobat XI on a PC and have received a Fatal Error message indicating that "Acrobat failed to connect to a DDE Server." Acrobat will not open now. How do I regain access to the program?

I have Acrobat XI on PC. After trying to convert a webpage to PDF, I received a Fatal Error message indicating that "Acrobat failed to connect to a DDE Server." Now, the program will not open. How do I regain access to the program?

I have Acrobat XI Pro and have been experiencing all sorts of "freeze ups" with it ever since Adobe released the new Acrobat DC the other week. I see that an automatic update was pushed down to my Acrobat XI Pro at the same time. Is this the first issue you have encountered with your Acrobat XI, or have you been having other issues suddenly as well?? Just wondering ...

I have Acrobat extended pro 9.0 and cant install it properly

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