I have adobe cs6 and I can't get bridge or mini bridge open. All I get is "waiting for bridge." can anyone help?

I have adobe cs6 and I can't get bridge or mini bridge open. All I get is "waiting for bridge." can anyone help?

This tech doc should help. Simply try out each step one at a time until it works.
Error: Waiting for Bridge | Mini Bridge panel
Gene

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    Hello Gener7,
         I did try everything on the FAQ page (all steps) I also did them a few more times with "Adobe help" walking me through 2 more times.  I just don't get it, I have been on with Adobe on some days up to 5 hours at a time for over a month now.  I think it must be something with the installation disc but they say no, no, switchboard is just not working on my OS X 10.9.4.  I even took the computer into the apple store here and had them look it over, reinstall everything and they say it's the Adobe software.
         Thank you very much for your help, it's nice to know someone is reading this :-)  I do work around this by saving the files and reopening them in the next program I need but everyone in class is always waiting on me, (it sucks) and I just think it should work.  Hope you have a good day and I will put an update on here if this is ever figured out.
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    The AppleID is free, what it wants is a credit card on file to use for purchases you make in the future from the App Store and from the iTunes store.  You don't get charged until you make purchases.

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