I have adobe id and a trail version of lightroom. my trail is finished. i can not use it anymore but i also can not download again lightroom via my creative cloud because i did already. so now i can not download and i can not use it
have adobe id and a trail version of lightroom. my trail is finished. i can not use it anymore but i also can not download again lightroom via my creative cloud because i did already. so now i can not download and i can not use it
Try: Convert Creative Suite 6 applications to Creative Cloud membership
Similar Messages
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I have downloaded After Effects via the creative cloud, however it still asks me for a serial number, and I cannot log in to the licencing site.
Please helpJodie84,
I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
Cheers,
Kartikay Sharma -
I'm trying to download Photoshop CC with the creative cloud app. When I click on updates it just spins and spins, nothing happens. Help!
Hello,
I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool. Sometimes - for whatever reasons - CC (together with the Apps) doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
If necessary and for further questions and if "open" please use chat, I had the best experiences.
Hans-Günter -
I have purchased an album and I am trying to download it all. Most of it did but three songs didn't. They show as purchased and there is a cloud next to it, but it says it cannot be downloaded at this time. Very iterating because it has already charged my card.
reset all settings
settings-general-reset-reset all settings
now reconnect to wifi
settings- wifi- click network name- enter password - join
Peace, Clyde -
Steve Jobs obviously was "the man" because every update or install now gives me problems... i can no longer download anything to my iphone.. giving me errors of "cannot install at this time" and i get an error installing itunes on my other laptop... wth is going on!??!
ok so the download problem with my iphone.. what could be the cause of that? ive restarted and deleted the "undownloaded app" over 10 times already. and restarted the iphone 10 times... next thing i know i cant install itunes on my laptop.... geez man..
obviously there is a fix which someone will help... but why should i have to go through all that crap to install a so called uncomplicated software... when you think about it this really shouldnt even be an issue.
normally if the thing dosent work. normally with most programs you just uninstall the uncompleted software and just reinstall and everything is usually good to go.. help!ive never had any problems with ap[ple products in the past... this is a first and a stupid problem if you ask me
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i have a license for all adobe files but recently i had a virus and all my files were deleted.Now when i want to have them back with my redemption code it says that i cannot use it anymore.But my license is not expired.How do i get my files back??
Your redemption code was used to acquire an activation code. The activation code is what you need to use when you want to reinstall/enable the software again. Check your Adobe account online to see if the number(s) can be found there.
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HI. I HAVE ALREADY MEMEBRSHIP for one app in creative cloud. I want to upgrade it to be complete membership . first I could not cancel my old one . second i pay for the second one, third i could not download the indesign cc ( which i need right now because they ask for serial number) . I have already cs6 products. is that technical problem in adobe or what ?
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link -
I can't get gold of adobe - which is annoying me. I have a file that has been uploaded to my creative cloud that i did not upload or have i ever seen before. SO it seems adobe cannot guarantee security and are uncontactable - i think i may leave
Since this is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
I have Adobe X on a Windows 7 laptop by HP. I was printing .pdf files for a while but now the scree
I have Adobe X on a Windows 7 HP laptop. I was printing .pdf files for a short while, but now the screen goes black and nothing happens. I also have tried printing bank statements with the same black screen/no printing results. Anyone have similar experiences? Do you know of a fix?
Adobe X. Unless you have another idea, I am going to try the 10.0.2 fix and see if that works. If not, I may uninstall and try a 9.xxx version. Thanks.
Rick -
if you can help me please alguin
Adobe Creative Cloud because I do not get After Effects among others but I try to install software from the page but I give After Effects download shareware and says downloading but nothing comes give him retrying but nothing even leave the application of Adobe Creative but nothing helpWithout proper system info and otehr technical details nobody can tell you anything.
Mylenium -
Attempting to download Premiere CC on a second computer while my primary one is being repaired. Computer had CS6, I removed it. Now Creative Cloud thinks it's already downloaded and it is not. Please help. <Removed by Moderator>
You will need to provide more information if the following does not match your situation.
CC desktop lists applications as "Up to Date" when not installed
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html -
got macbook stolen, got creative cloud on the stolen mac. Got myself a new mac and installed creative cloud on that computer. How can i lock the creative cloud membership on the stolen mac. I do not have iCloud on the stolen mac.
And will the thievs be able to purchase things from itunes or adobe with my cardinfo? I have a password who comes up overtime i download anything, but i never used itunes on buying things. I just registred there.What is iCloud, and did you ask Apple about their "I" product? (The Cloud is not iCloud, whatever that may be)
Remove license on a computer http://forums.adobe.com/thread/1442423?tstart=0 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html
If that doesn't work, you'll need to contact Adobe (this is an open forum, not Adobe support)
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
For anything else, contact your credit card company and have a new card issued if you had any information on your stolen computer... and go to ALL of your online accounts and change your passwords -
I can not install adobe creative standards because the install icon has the symbol of the ban. What can I do?
Its a possibility that the product is not supported on your machine hence the BAN sign on the product icon. You can share the product name and your system configuration so that we can confirm the same.
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hey i cant get into creative cloud because it keeps asking me to verify and email that does not exist nor i have acess to. i cant find out how to sign out and i tried deleting it and re downloading it!
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-wrong email https://forums.adobe.com/thread/1446019 -
Hi, If I have 1 license for creative cloud, will it possible to install in 2 computers (1 laptop and 1 desktop)? When I am in the office I can use desktop and at home I can use laptop? At the same time I will be using only one devise. Will that be possible? Thanks
Yes. Yes. Yes.
Mylenium
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