I have adobe premiere elements 12 but can get the activation key

i have the redemption code but can't get the activation key to install on my computer

bensey
What computer operating system will you be using for Premiere Elements 12? Just background information for now.
Were you given instructions from the seller with regard to getting a serial number when you start with a redemption code?
If you have been following them and those instructions are not working for you, then please review the Adobe document on
using redemption codes
Redemption Code Help
If the information in that document does not help, then scroll down the document to find the link to Adobe Chat. Adobe Chat
is the best one to assist you at that point.
Please let us know the outcome.
Thank you.
ATR

Similar Messages

  • I have adobe premiere elements 12 can not open wmv file made in windows 8 ?

    wmv file not recognized

    tikkadog
    From what I have read that Life Frame offers .avi, .asf, and .wmv files. Those are just file extensions. The video compression and audio compression of the file are the first things to define.
    If you cannot find that information in your User Guide, then please put the problem video file through the gpsot utility to find out
    Video (Name, Codec, and Status)
    and
    Audio (Name, Codec, and Status).
    http://www.headbands.com/gspot/
    and whatever other information you can find there, example, frame size, frame rate, etc.
    You could also try recording to .avi instead of .wmv, but there again we would be up against the video and audio compression used.
    Let us see what file information you can put together so that you can try to resolve the issue.
    We will be watching for your results.
    Thank you.
    ATR

  • Adobe Premiere Elements 10 can get it to load on my laptop

    i purchased a new mac book, trying to download my version 10 and it keeps getting errors, any ideas?

    >trying to download my version 10
    What is the Internet address you are trying to download from, and what is the exact error message?
    Or, do you mean you are trying to INSTALL the program... and, still, what is the exact error message?

  • I have adobe Premiere Elements 13. It will not let me delete audio or have it fade in or out. I can move the yellow line all the way down till the volume reads -0.0, but the sound is still there on playback. I can click on fade in and fade out and the yel

    I have adobe Premiere Elements 13. It will not let me delete audio or have it fade in or out. I can move the yellow line all the way down till the volume reads -0.0, but the sound is still there on playback. I can click on fade in and fade out and the yellow line that graphs volume takes a sharp raise or dip at the beginning or end of the clip, but there is no change in volume when I play back. What am I doing wrong?

    rickeyt
    Thanks for the reply. Great news about the volume adjusts.
    Now about those fades for the volume. How are you doing that?
    1. Right click the Timeline video audio and select Fade and then
    see the Fade options (I had a video with audio file, so I saw the choices as shown in the screenshot)
    2. You can also create two volume keyframes at each end of the Timeline audio clip rubberband (orange line that goes horizontally across the middle of the audio clip). At the position of the Timeline Indicator, click the Add/Remove Keyframe icon, and then with the mouse cursor position the white dots (volume keyframes) to achieve the Fade In and Fade Out audio. In the screenshot below I have moved the Timeline Indicator so that you could better see the white dots (volume keyframes).
    Please let us know if any of the above works for you with regard to the audio fades.
    Thank you.
    ATR

  • I have Adobe Premiere Elements 11, haven't used it in awhile, but it crashes every time on startup.

    I have Adobe Premiere Elements 11, haven't used it in awhile, but it crashes every time on startup.

    From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
    •What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
    •Are you using an account with Administrator Privileges?
    Run as Administrator http://forums.adobe.com/thread/969395 (Encore + "All" Premiere)
    •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
    •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
    •If you are getting error message(s), what is the full text of the error message(s)?
    •What were you doing when the problem occurred?
    •What other software are you running?
    •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?
    •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
    And some other questions...
    •What are you editing, and does your video have a red line over it BEFORE you do any work?
    •Which version of Quicktime do you have installed?
    What is your exact brand/model graphics adapter (ATI or nVidia or ???)
    What is your exact graphics adapter driver version?
    Have you gone to the vendor web site to check for a newer driver?
    For Windows, do NOT rely on Windows Update to have current driver information
    -you need to go direct to the vendor web site and check updates for yourself
    ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

  • I have Adobe Premiere Element 7 installed and I use that as to editing my video's. I am having such a hard time trying to lightening a dark video. I tried everything but nothing is working. Please help

    I have Adobe Premiere Element 7 installed and I use that as to editing my video's. I am having such a hard time trying to lightening a dark video. I tried everything but nothing is working. Please help

    saloumehdaghighi
    Premiere Elements 7, on what computer operating system?
    In Premiere Elements 7, there are various effects for lightening a dark video. After applying one of these lighting effects, have you been editing these applied effects in Edit Effects/Properties Palette after you apply them?
    Video Effects
    Adjust - Brightness and Contrast, Auto Levels....
    Image Control  Panel that is a default Properties Palette panel along with Motion and Opacity....for Brightness, Contrast, Hue, and Saturation.
    ATR

  • I have Adobe Premiere Elements and it will not let me export?

    I have Adobe Premiere Elements and it will not let me export? It also will not let me login. It says  photoshop.com is temporarily unaivalable and to check my network settings. Error 400. Can anyone help me? I need to export this video as soon as possible.

    You don't say which version of Premiere Elements you're using, but Photoshop.com was discontinued last year, so you won't be able to log into it.
    As for exporting -- it's hard to give you specific information without knowing which version of the software you're using and on what operating system but -- which Share or Publish & Share option are you using and what is happening when you use it?

  • I HAVE ADOBE PREMIERE ELEMENTS 10.  I used to have many options on the "Disc Menu" to set up my DVD.. and now it is very limited..almost no templates. I try to sign in to my account through Premiere and it will never sign on.  Anyone have any thoughts??

    I HAVE ADOBE PREMIERE ELEMENTS 10.
    Problem #1   I used to have many options on the "Disc Menu" to set up my DVD.. and now it is very limited..almost no templates.
    Problem #2   I try to sign in to my account through Premiere and it will never sign on...just keeps acting like its trying to but never connects.  Anyone have any thoughts??

    JEN-E-FER-FER
    With versions earlier than 11, there is no more Sign In. If you get any message to that effect, ignore and cancel out of them. You should be able to move forward to your import, editing, and exports using the program nonetheless.
    As for the disc menus, those marked photoshop.com plus members only are no longer available to you in versions of Premiere Elements earlier than 11. You may see the thumbnails for those members only items, but they are no longer available to you in Premiere Elements earlier than 10.
    Interestingly, many of them are found in Premiere Elements 11, 12, and 13 as part of the program with no need to purchase them or have any special membership in anything. Adobe has promoted Adobe Revel as a replacement for photoshop.com, but that has no impact on this disc menus issue.
    This all has to do with Adobe discontinuing photoshop.com and photoshop.com plus et al.
    If you need to download regular disc menus for Premiere Elements 10, please review the following
    ATR Premiere Elements Troubleshooting: PE 7, 8, 9,10: Content Download
    Bottom lines:
    1. No more Sign In for Premiere Elements 10
    2. No access to photoshop.com plus (members only) disc menus
    Any questions or need clarification on anything written, please do not hesitate to ask.
    Thank you.
    ATR

  • I have Adobe Premiere Elements 7...

    I have Adobe Premiere Elements 7.  I'm running windows vista home premium with 8 GB of memory.  I've used it for years successfully until recently when I try to open it.  It stops and reads:  Sorry, a serious error has occured that requires Adobe Pre Ele to shut down.  We will attempt to save your current project.

    adobe premiere elements e
    Was the onset of your Premiere Elements 7 problems associated with you going to editing of large high definition projects?
    Your 8 GB of memory will not help you out in the way of computer resources when it comes to Premiere Elements 7 on Windows Vista
    whether Vista is 32 or 64 bit. Premiere Elements 7 is a 32 bit application that is a 32 bit application in a 32 bit system and runs in the 32 bit
    compatibility mode of a 64 bit system. In such a condition, 32 bit system limitations exist - maximum supported installed RAM 4 GB of which 3 GB or less of that are available.
    How far into a project do you get before you get the serious error message? What are the properties of your source media? What are you setting as your project preset to match the properties of that source media?
    Can we assume that you have the latest version of QuickTime installed on the same computer with Premiere Elements 7, you are running the program as administrator, your video card/graphics card driver version is up to date according to the web site of the manufacturer of the card. Also, determine if
    the problem exists with and without the antivirus and firewall(s) disabled.
    Please review and consider. Based on your reply, we can plan a troubleshooting strategy.
    Thank you.
    ATR

  • I just purchased adobe premiere elements 12 and at the end of the installation it mentioned to go to apple . com and get quick time?

    I just purchased adobe premiere elements 12 and at the end of the installation it mentioned to go to apple . com and get quick time? I'm interested in doing time lapse video. Not sure as what to do... Any and All help would be Greatly Appreciated, Thanks, in advance.

    EuGene
    What computer operating system is your Premiere Elements 12 running on? Have you updated 12 to the 12.1 Update? If not, please do so using an opened project's Help Menu/Update.
    The latest version of QuickTime is a requirement for Premiere Elements. Among other things, without it you will not have QuickTime export presets when you get to the Publish+Share/Computer/QuickTime exports. So, please download and install latest version of QuickTime to computer with Premiere Elements 12/12.1. QuickTime like Premiere Elements requires that it be run with you as Administrator. Is your User Account one with Administrative Privileges?
    Apple - QuickTime - Download
    Some reading material if your interest is in Premiere Elements and Time Lapse video
    http://www.atr935.blogspot.com/2013/07/pe-time-lapse-video-basics.html
    ATR Premiere Elements Troubleshooting: PE: Numbered Stills in Time Lapse and Other Animations
    Please update us on your progress when you get a chance. Any questions or need clarification, please do not
    hesitate to ask.
    ATR

  • I have adobe premiere element 9. I have never been able to upload a clear video to youtube, always a pixel mess. the video is great before, crap once downloaded. I never found anyone to help me...Thanks in advance

    Hello, I have adobe premiere element 9. I have never been able to upload a clear video to youtube. Great before, a pixel mess once uploaded. I have try all the different set up, some are a bit better but far from being nice to watch. I have a gopro, movie are taken in HD and a fairly new panasanic video, also HD. If I upload straight from the gopro movie (not using adobe) the video is great on youtube. I try to save the finished video (from adobe) on my computer, then upload it (not using adobe) still a pixel mess. I am not an expert but I have seen some nice and clear video on youtube and I would love to be able to do the same. I recently downloaded "handbrake" and make my finished video through it...still a pixel mess. I am not sure what to do, something maybe with my set up, the rendering....I have no idea.....
    Any help will be very appreciated
    Thanks in advance

    pajero io
    What computer operating system is your Premiere Elements 9 running on?
    Pick a video source and let us stick with it through the troubleshooting.
    What are the properties of the source file
    Video Compression
    Audio Compression
    Frame Size
    Frame Rate
    Interlaced or Progressive
    File Extension
    Pixel Aspect Ratio
    Duration
    What have you been setting as the project preset for this video?
    What is the file size and duration of this upload to YouTube from within the Premiere Elements project?
    If you export the Timeline to a file saved to the computer hard drive and then upload that file to YouTube at the YouTube web site, what are
    all the Premiere Elements export settings for the saving of the file for uploading later to YouTube?
    That is a lot to be asking. But the answers will be in the details.
    Please review and consider and then we will decide what next to solve this issue.
    Thanks.
    ATR

  • After re-installing Win 7 64 on my computer, and attempting to install my copy of Adobe Photoshop Elements, I now get the following message: "This version of Photoshop Elements requires MS Internet Explorer 4.0 or higher to be installed". Does anyone have

    After re-installing Win 7 64 on my computer, and attempting to install my copy of Adobe Photoshop Elements, I now get the following message: "This version of Photoshop Elements requires MS Internet Explorer 4.0 or higher to be installed". Does anyone have an idea of what the problem is? It has always worked in the past.

    I have found a temporary solution, allowing the previous version of iTunes (v. 11.1.3 (x64) in my case) to be re-installed.  It will allow you to re-establish use of iTunes until the Apple software engineers fix the most recent disasterous upgrade (v. 11.1.4).  Please see and follow the procedure in the following article:http://smallbusiness.chron.com/reverting-previous-version-itunes-32590.html   The previous version works beautifully.

  • I have adobe premiere elements 13 and i imported my video to my computer i click edit video, then it tells me to sign in. so i sign in then accept agreement and nothin happens after that could you tell me whats going on please

    i have adobe premiere elements 13 and i imported my video to my computer i click edit video, then it tells me to sign in. so i sign in then accept agreement and nothin happens after that could you tell me whats going on please

    i have adobe premiere elements 13 and i imported my video to my computer i click edit video, then it tells me to sign in. so i sign in then accept agreement and nothin happens after that could you tell me whats going on please

  • Premiere Elements 12 I get the error ..\..\Src\Core\Preferences.cpp-347

    When I try to run Premiere Elements 12 I get the error ..\..\Src\Core\Preferences.cpp-347, I've uninstalled and reinstalled as an admin, tried running as an administrator, and every single time I open the program I click on video editor and then new project, I get the black and purple candy cane loading bar, shortly (sometimes instantly) after I get the error message.
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    James Neston
    Since your duplicate thread has been closed and all replies directed to this one, I wanted to make sure that you did not miss my message going between threads.
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    James Neston
    Please avoid duplicate posts since they tend to confuse the person writing them as well as the people trying to respond to the question.
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    But before all that, please respond to the questions already asked you by SG.
    Thanks.
    ATR

  • Activating an iPad and getting a message that the iPad is currently linked to another apple id, need to sign in to set up the iPad.  I have done a restore following the Ht1808, and tried to do a DFU mode restore but still get the activation message

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