I have Adobe Premiere Elements 7...

I have Adobe Premiere Elements 7. I'm running windows vista home premium with 8 GB of memory. I've used it for years successfully until recently when I try to open it. It stops and reads: Sorry, a serious error has occured that requires Adobe Pre Ele to shut down. We will attempt to save your current project.

adobe premiere elements e
Was the onset of your Premiere Elements 7 problems associated with you going to editing of large high definition projects?
Your 8 GB of memory will not help you out in the way of computer resources when it comes to Premiere Elements 7 on Windows Vista
whether Vista is 32 or 64 bit. Premiere Elements 7 is a 32 bit application that is a 32 bit application in a 32 bit system and runs in the 32 bit
compatibility mode of a 64 bit system. In such a condition, 32 bit system limitations exist - maximum supported installed RAM 4 GB of which 3 GB or less of that are available.
How far into a project do you get before you get the serious error message? What are the properties of your source media? What are you setting as your project preset to match the properties of that source media?
Can we assume that you have the latest version of QuickTime installed on the same computer with Premiere Elements 7, you are running the program as administrator, your video card/graphics card driver version is up to date according to the web site of the manufacturer of the card. Also, determine if
the problem exists with and without the antivirus and firewall(s) disabled.
Please review and consider. Based on your reply, we can plan a troubleshooting strategy.
Thank you.
ATR

Similar Messages

I have adobe Premiere Elements 13. It will not let me delete audio or have it fade in or out. I can move the yellow line all the way down till the volume reads -0.0, but the sound is still there on playback. I can click on fade in and fade out and the yel

I have adobe Premiere Elements 13. It will not let me delete audio or have it fade in or out. I can move the yellow line all the way down till the volume reads -0.0, but the sound is still there on playback. I can click on fade in and fade out and the yellow line that graphs volume takes a sharp raise or dip at the beginning or end of the clip, but there is no change in volume when I play back. What am I doing wrong?

rickeyt
Thanks for the reply. Great news about the volume adjusts.
Now about those fades for the volume. How are you doing that?
1. Right click the Timeline video audio and select Fade and then
see the Fade options (I had a video with audio file, so I saw the choices as shown in the screenshot)
2. You can also create two volume keyframes at each end of the Timeline audio clip rubberband (orange line that goes horizontally across the middle of the audio clip). At the position of the Timeline Indicator, click the Add/Remove Keyframe icon, and then with the mouse cursor position the white dots (volume keyframes) to achieve the Fade In and Fade Out audio. In the screenshot below I have moved the Timeline Indicator so that you could better see the white dots (volume keyframes).
Please let us know if any of the above works for you with regard to the audio fades.
Thank you.
ATR

I have Adobe Premiere Elements and it will not let me export?

I have Adobe Premiere Elements and it will not let me export? It also will not let me login. It says photoshop.com is temporarily unaivalable and to check my network settings. Error 400. Can anyone help me? I need to export this video as soon as possible.

You don't say which version of Premiere Elements you're using, but Photoshop.com was discontinued last year, so you won't be able to log into it.
As for exporting -- it's hard to give you specific information without knowing which version of the software you're using and on what operating system but -- which Share or Publish & Share option are you using and what is happening when you use it?

I have Adobe Premiere Element 7 installed and I use that as to editing my video's. I am having such a hard time trying to lightening a dark video. I tried everything but nothing is working. Please help

I have Adobe Premiere Element 7 installed and I use that as to editing my video's. I am having such a hard time trying to lightening a dark video. I tried everything but nothing is working. Please help

saloumehdaghighi
Premiere Elements 7, on what computer operating system?
In Premiere Elements 7, there are various effects for lightening a dark video. After applying one of these lighting effects, have you been editing these applied effects in Edit Effects/Properties Palette after you apply them?
Video Effects
Adjust - Brightness and Contrast, Auto Levels....
Image Control Panel that is a default Properties Palette panel along with Motion and Opacity....for Brightness, Contrast, Hue, and Saturation.
ATR

I HAVE ADOBE PREMIERE ELEMENTS 10. I used to have many options on the "Disc Menu" to set up my DVD.. and now it is very limited..almost no templates. I try to sign in to my account through Premiere and it will never sign on. Anyone have any thoughts??

I HAVE ADOBE PREMIERE ELEMENTS 10.
Problem #1 I used to have many options on the "Disc Menu" to set up my DVD.. and now it is very limited..almost no templates.
Problem #2 I try to sign in to my account through Premiere and it will never sign on...just keeps acting like its trying to but never connects. Anyone have any thoughts??

JEN-E-FER-FER
With versions earlier than 11, there is no more Sign In. If you get any message to that effect, ignore and cancel out of them. You should be able to move forward to your import, editing, and exports using the program nonetheless.
As for the disc menus, those marked photoshop.com plus members only are no longer available to you in versions of Premiere Elements earlier than 11. You may see the thumbnails for those members only items, but they are no longer available to you in Premiere Elements earlier than 10.
Interestingly, many of them are found in Premiere Elements 11, 12, and 13 as part of the program with no need to purchase them or have any special membership in anything. Adobe has promoted Adobe Revel as a replacement for photoshop.com, but that has no impact on this disc menus issue.
This all has to do with Adobe discontinuing photoshop.com and photoshop.com plus et al.
If you need to download regular disc menus for Premiere Elements 10, please review the following
ATR Premiere Elements Troubleshooting: PE 7, 8, 9,10: Content Download
Bottom lines:
1. No more Sign In for Premiere Elements 10
2. No access to photoshop.com plus (members only) disc menus
Any questions or need clarification on anything written, please do not hesitate to ask.
Thank you.
ATR

I have Adobe Premiere Elements 11, haven't used it in awhile, but it crashes every time on startup.

I have Adobe Premiere Elements 11, haven't used it in awhile, but it crashes every time on startup.

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
•Are you using an account with Administrator Privileges?
Run as Administrator http://forums.adobe.com/thread/969395 (Encore + "All" Premiere)
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

I have adobe premiere elements 13 and i imported my video to my computer i click edit video, then it tells me to sign in. so i sign in then accept agreement and nothin happens after that could you tell me whats going on please

i have adobe premiere elements 13 and i imported my video to my computer i click edit video, then it tells me to sign in. so i sign in then accept agreement and nothin happens after that could you tell me whats going on please

i have adobe premiere elements 13 and i imported my video to my computer i click edit video, then it tells me to sign in. so i sign in then accept agreement and nothin happens after that could you tell me whats going on please

I have adobe premiere element 9. I have never been able to upload a clear video to youtube, always a pixel mess. the video is great before, crap once downloaded. I never found anyone to help me...Thanks in advance

Hello, I have adobe premiere element 9. I have never been able to upload a clear video to youtube. Great before, a pixel mess once uploaded. I have try all the different set up, some are a bit better but far from being nice to watch. I have a gopro, movie are taken in HD and a fairly new panasanic video, also HD. If I upload straight from the gopro movie (not using adobe) the video is great on youtube. I try to save the finished video (from adobe) on my computer, then upload it (not using adobe) still a pixel mess. I am not an expert but I have seen some nice and clear video on youtube and I would love to be able to do the same. I recently downloaded "handbrake" and make my finished video through it...still a pixel mess. I am not sure what to do, something maybe with my set up, the rendering....I have no idea.....
Any help will be very appreciated
Thanks in advance

pajero io
What computer operating system is your Premiere Elements 9 running on?
Pick a video source and let us stick with it through the troubleshooting.
What are the properties of the source file
Video Compression
Audio Compression
Frame Size
Frame Rate
Interlaced or Progressive
File Extension
Pixel Aspect Ratio
Duration
What have you been setting as the project preset for this video?
What is the file size and duration of this upload to YouTube from within the Premiere Elements project?
If you export the Timeline to a file saved to the computer hard drive and then upload that file to YouTube at the YouTube web site, what are
all the Premiere Elements export settings for the saving of the file for uploading later to YouTube?
That is a lot to be asking. But the answers will be in the details.
Please review and consider and then we will decide what next to solve this issue.
Thanks.
ATR

I have adobe premiere elements 10 and I am having some problems with it please help

So here are the problems I'm having with Adobe Premiere Elements 10:
1. Transitions will not load. The word loading pops up and it won't come up.
2. The videos won't play smoothly. When I press play it skipps in a way it won't play smooth which makes it really hard to edit.
3. Keeps closing out on me. It will have a thing that pops up that says "Adobe premiere elements has stopped working and closes out of the program. It does it constantly.
Please help me I don't know what is wrong with it.

The first two issues sound like a video driver problem.
What is the make/model of your video card/chip?
What is the installed video driver number and date?
For the last issue, it could be many things, including the video driver. I'd look over this ARTICLE, and if there is nothing in the first part, then move on to tuning up the OS an computer in the second part. That would probably be a good time to post the full specs. of your computer, and also both your Project and Source footage. Finally, part three covers many troubleshooting tips, and furnishes many links.
Good luck,
Hunt

I have Adobe Premiere Elements 11. Everytime i go to save my finished videos to my computer or to my vimeo account, it stops working. WHY??

A message comes up saying that its not working properly and it closes.

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
NOTE - McAfee kills the program http://forums.adobe.com/thread/1460089?tstart=0
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

I have adobe premiere elements 12 but can get the activation key

i have the redemption code but can't get the activation key to install on my computer

bensey
What computer operating system will you be using for Premiere Elements 12? Just background information for now.
Were you given instructions from the seller with regard to getting a serial number when you start with a redemption code?
If you have been following them and those instructions are not working for you, then please review the Adobe document on
using redemption codes
Redemption Code Help
If the information in that document does not help, then scroll down the document to find the link to Adobe Chat. Adobe Chat
is the best one to assist you at that point.
Please let us know the outcome.
Thank you.
ATR

We have adobe premiere elements 10 and my picture is frozen on my time line. went i push play the image froze but sound play......what can i do

the video on my time line froze . he do not play only sound .

andrep
What computer operating system and what video card/graphics card does that computer use?
There is a known problem with Premiere Elements 10/NVIDIA Ge Force which is resolved by rolling back the driver
version to May 2013. Let us determine first if that applies to your situation.
ATR Premiere Elements Troubleshooting: PE10: NVIDIA Video Card Driver Roll Back
If not, then we can move to other troubleshooting possibilities including properties of your source media, do you
have the latest version of QuickTime installed on your computer, and other.
Thank you.
ATR

Hello I have adobe premiere elements 11.0 .does anyone know the link to download trial so I can put my serial number in . I lost Cd.

I hope someone can help me . anyone. thanks. hopefully I can burn a new cd after I donwload it .
[Moved from Premiere PRO to Premiere Elements... Mod]

franchescaa
If the link that John T. Smith gave you has any problems (hope not), please try the following Premiere Elements 11 tryout source and insert your purchased serial number into it during installation
Photoshop Elements 11 Direct Download Links: Free Trials, Premiere | ProDesignTools
To avoid an Access Denied message, please follow the Note: Very Important Instructions detailed at the web site.
Thank you.
ATR

I have adobe premiere elements 12 can not open wmv file made in windows 8 ?

wmv file not recognized

tikkadog
From what I have read that Life Frame offers .avi, .asf, and .wmv files. Those are just file extensions. The video compression and audio compression of the file are the first things to define.
If you cannot find that information in your User Guide, then please put the problem video file through the gpsot utility to find out
Video (Name, Codec, and Status)
and
Audio (Name, Codec, and Status).
http://www.headbands.com/gspot/
and whatever other information you can find there, example, frame size, frame rate, etc.
You could also try recording to .avi instead of .wmv, but there again we would be up against the video and audio compression used.
Let us see what file information you can put together so that you can try to resolve the issue.
We will be watching for your results.
Thank you.
ATR

Adobe Premiere Elements 7.0 hangs while exporting and during peak file generation.

I have Adobe Premiere Elements 7.0 (PRE7). I have a project which is using a single clip from a Mini-DV that was captured with Nero 8. Nero 8 was used because it was captured prior to installing PRE7. The file is 12GB and is on a USB disk drive because I don't have the space on my main hard drive (I have about 11GB free). My project doesn't do too much that's fancy. It merely uses about 20 minutes of the 60 minute Mini-DV captured AVI, and it uses simple transitions between each scene. I also have very simple titles at start and end. No themes or anything else.
I've seen two problems. 1) While editing the project, seemingly (but I'm not positive it's related) while the peek file was being generated, PRE7 would get into a state of using about 40% to 50% CPU, and it would not let me do anything else. The other problem, 2) While using "Share" to export the video to WMA for playback on PC (about 180MB estimated file size according to Adobe), the file is exported to about the last remaining 5 seconds, but then PRE7 goes into that mode of hanging with 40% to 50% CPU usage.
One time when it had this 50% CPU issue, I let it sit overnight, and the export was finished in the morning. The export that time was to a 90MB FLV for posting to the "web" according to the Share wizard. But when I was doing the above (issue #2), it went into the 50% CPU usage but didn't finish after waiting around 2 hours. Even if I were to let it sit that time, and it were to finish, it seems like something's wrong and that this is unacceptable.
When this happens, and PRE7 goes into 50% CPU utilization, there is no pacifier or percentage bar advancing. It usually happens near 100% finished. Only one time did it complete successfully after leaving it unattended at 90% complete for an extraordinary amount of time.
To recap:
C:\ hard drive ---> PRE7, my project.
E:\ USB drive ---> 12GB source AVI file and destination for export.
I saw elsewhere on this forum that someone imported a mini-dv captured AVI into Window Movie Maker and then exported it to Mini-DV from that app. This solved that person's problem with hanging during peak file creation. I had the 50% hang issue during peak file generation but I'm not sure it was related to peak file generation. A peak file was generated in a project which, when exported with share as mentioned above, still did the hang 50% CPU issue. Regardless, I will try the import/export/movemaker thing and report back but I've been trying enough things that I wanted to take a second to ask for assistance.
Does anyone have this issue, and is there a patch or fix?
I might be able to provide a user mode dump of the 50% CPU adobe process. There is some call stack information and I'm wondering if developers would want this info if they don't already have a solution/fix to this bug.
Thanks for any help.

I have some more info on the hang which I've been experiencing during export/share of a project which uses an AVI as its one main clip. Adobe Premiere Elements 7 (PRE7) appears to be hanging because it's looping endlessly in ImporterAVI.prm. I'm wondering if this info can be passed onto Adobe developers and/or if I can submit this information elsewhere for such processing. I also have a process dump file which might be helpful, not to mention the original project files.
I used Process Monitor to help analyze this situation, and prior to PRE7 getting into the endless loop, it appears to be reading from the AVI file little by little, and WMEncodingHelper.exe is writing out little by little to the destination file, both of which I would expect. When PRE7 gets to the end of the import/export, Process Monitor appears to show all the aforementioned disk activity ceasing. I see neither process reading or writing. This would be normal if the share/export procedure had completed. But PRE7 is not complete. It is hung and is operating at 50% CPU utilization.
Far below in this post are technical details which may be helpful to an Adobe developer determine why the importer could get into this endless loop. In those details, there is a jump instruction, "jb ImporterAVI!xImportEntry+0xf32", which will always jump if a particular compare always turns out a certain way. But in my review of the counters being compared, it never will get to a point of exiting. When I modify a flag (the carry flag) to be 0, the loop exits. When I did this, my export/share of my project completed successfully. So it was done, but for some reason, PRE7 was looping and looping in its AVI importor instead of completing the export (aka "Share").
I cannot say that this certainly indicates a bug with PRE7, but it seems to me that there's enough data for Adobe to be at least investigating this particular issue. I'm not the only person who has seen this as there was at least one other message describing the same problem which the user resolved by effectively re-creating the AVI file via a no-op import/export into and out of MovieMaker. My AVI also goes through MovieMaker, import/export, without a hitch.
In a sense, I view PRE7's "share" as essentially an import, processing of imported information (i.e., effects and transitions), and an export. It's an import of all clips into the project at the right times, a processing of all effects, and finally an export to a destination. I realize this is simplistic, but the point I'm making is I have a simple project with a single AVI, and it appears that the "import" portion of PRE7's Share option is choking on the only clip used by this project. I also don't have much but simple transitions and a beginning/ending title on the project, so I'm not thinking this use of PRE7 is much more than what I'm doing with MovieMaker when importing/exporting this AVI.
I fully agree that optimum hardware can be either required or critical for certain types of video editing, but PRE7 is a consumer program and I'm not using anything extensive about it and the symptoms are that PRE7 is looping on its import of a file other programs don't have a problem with. I already tried purchasing a 1TB external, which I'm glad I did, but I really think Adobe developers should look at this issue. There may be a problem with handling certain AVI clips used in a project when those clips come from certain sources. If there is an issue, perhaps it could warrant a fix that would make PRE7 more compatible with these other clips.
Does Adobe have a procedure for people to upload (or mail) projects and files to it so that they can troubleshoot why the importer gets into this state? I also mentioned earlier that I have a full user-mode dump of the process which may be of value to a dev. Can I submit this information anywhere?
Here are textual technical details:
Plug-in which loops: C:\Program Files\Adobe\Adobe Premiere Elements 7.0\Plug-ins\en_US\ImporterAVI.prm
The following are the instructions at the "bottom" of the loop which never ends. Below, I put "***" at the jump instruction I mentioned earler. If I force the carry flag to be 0 at that point, and the jump is skipped, the export completed successfully. Additionally, notice that [esp-0x1c] is 0x2000, and that both eax and edi are 0. When I see it loop, eax stays at 0 and never reaches 0x2000. I wonder if something about the AVI is causing values used by this importer to be such that it causes this endless loop, and if that's the case, and if such values are valid/good, I'm wondering if the importer can be fixed by being able to detect such values so as to not choke (if in fact it's an importer issue).
1239dda2 50 push eax
1239dda3 ffd1 call ecx
1239dda5 8b442424 mov eax,dword ptr [esp+24h]
1239dda9 015c2428 add dword ptr [esp+28h],ebx
1239ddad 03c7 add eax,edi
1239ddaf 83c410 add esp,10h
1239ddb2 3b44241c cmp eax,dword ptr [esp+1Ch]
1239ddb6 89442414 mov dword ptr [esp+14h],eax
; *** This is where it loops around and around.
1239ddba 0f82f2feffff jb ImporterAVI!xImportEntry+0xf32 (1239dcb2)
ImporterAVI!xImportEntry+0x1040:
1239ddc0 8b542420 mov edx,dword ptr [esp+20h]
1239ddc4 52 push edx
1239ddc5 e810d40000 call ImporterAVI!xImportEntry+0xe45a (123ab1da)
1239ddca 83c404 add esp,4
ImporterAVI!xImportEntry+0x104d:
1239ddcd 5f pop edi
1239ddce 5e pop esi
1239ddcf 5d pop ebp
1239ddd0 33c0 xor eax,eax
1239ddd2 5b pop ebx
1239ddd3 83c428 add esp,28h
1239ddd6 c3 ret
ChildEBP RetAddr Args to Child
WARNING: Stack unwind information not available. Following frames may be wrong.
3195d9b8 12387545 10590f9c 27c53e00 06b35ff6 ImporterAVI!xImportEntry+0x103a
3195d9ec 1239ea10 06b35ff6 00000000 27ad8a60 ImporterAVI+0x7545
3195da1c 1238aa31 06b3554b 00000000 7fdf0000 ImporterAVI!xImportEntry+0x1c90
00000000 00000000 00000000 00000000 00000000 ImporterAVI+0xaa31
[esp-1Ch]: 3195d9a0 00002000
eax=00000000 ebx=00000000 ecx=3195dbcc edx=00000000 esi=27ad8a60 edi=00000000
eip=1239ddba esp=3195d984 ebp=3c7ba50b iopl=0 nv up ei ng nz na pe cy
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000287
ImporterAVI!xImportEntry+0x103a:
1239ddba 0f82f2feffff jb ImporterAVI!xImportEntry+0xf32 (1239dcb2) [br=1]

I have Adobe Premiere Elements 7...

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