I have adverts pop up and open new tabs. And all over my homepage. It has never happened before? all these mac keeping problems? whats happened?
whenever i try to go on to youtube or Facebook an advert will open a new tab, and when the search comes through there are adverts all over the screen. This only just started happening? What should i do????
You installed the "DownLite" trojan, perhaps under a different name. Remove it as follows.
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "VSearch" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
/Library/LaunchDaemons/Jack.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/Library/PrivilegedHelperTools/Jack
/System/Library/Frameworks/VSearch.framework
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot" or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
This trojan is distributed on illegal websites that traffic in pirated movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect much worse to happen in the future.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the DownLite developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight is inexcusable and has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Similar Messages
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I have a pop-up virus opening new tabs
I have a pop-up virus of some sort. Several days ago I kept having new tabs open up to securepaths.com. This has stopped happening but now I have new tabs opening to websites with the format sock##.pusher.com. The ## is a new number each time. for example I just had a new tab open to https://sock54.pusher.com/pusher/783/7uutj5gh/jsonp_send?i=a9kohendf
What is this and how can I stop it from opening on my mac? Please help this is very annoying.
There is a lot of information online about securepaths.com pop-ups, but nothing about sock__.pusher.com1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test osascript\ -e );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:| VALI|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,Inter,iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" '/S*/*/Ca*/*xpc* >&- ||echo No' );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors XPC\ cache );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 50 32 52;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
when i open new tab my all bookmarks and add on's remove automatically, what can do for locking this???
Do you mean that toolbars get hidden when you open a new tab?
Can you attach a screenshot?
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
*Use a compressed image type like PNG or JPG to save the screenshot
*Make sure that you do not exceed the maximum size of 1 MB
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
*Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
*Do NOT click the Reset button on the Safe Mode start window
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes -
When I click on my finder to put a new folder on my desktop, it apears on the desktop nut it conatins all the files on my desktop. What I want is a new untitled folder. By the way, this has never happened before, in my many years of using imacs
Are you sure you are choosing "new folder" rather than "new folder window" - new folder results in an empty "untitled" folder on my desktop whereas new folder window shows all my files.
-
Pop-Ups ALWAYS opening new tabs in Safari 8.0
I was recently helping my boyfriend and had downloaded "unsafe" downloads onto my MacBook Pro Mid 2012 on Safari 8.0 and directly after downloading these links there are continuous pop ups showing up that are opening new tabs and they usually pertain to what I am looking up. Such as when I was logging into Apple Support MacKeeper and other various websites for virus protecting programs pop up. Also my home page is changed to a different site (the name is something along the lines of "Only" and their home page looks JUST LIKE Googles). Pop ups are happening ALL the time and it's getting very frustrating. I downloaded MacKeeper awhile back but I believe I was successfully able to uninstall it. Even when I am clicking on a link on Google or I accidentally tap my mouse pad and it clicks on my current website a pop up opens a new tab. I have cleared my caches, history, and cookies. My firewall, firevault, and all other precautions are turned on. What can I do to fix this problem I am having? ANY help would be GREATLY appreciated!! Thank you in advance (:
Ok, here are my results. I hope I deleted all pertinent information.
Start time: 15:23:29 11/14/14
Model Identifier: MacBookPro9,2
System Version: OS X 10.10 (14A389)
Kernel Version: Darwin 14.0.0
Time since boot: 1 day4:41
SATA
- S.M.A.R.T. status: Not Supported
Diagnostic reports
2014-11-11 PluginProcess crash x20
2014-11-11 com.apple.WebKit.Networking crash
2014-11-11 java crash
2014-11-13 DivX Player crash x3
Log
Nov 13 00:24:45 wl0: Beacon Loss Event, last RSSI[-63]
Nov 13 04:56:11 com.apple.WebKit.WebContent.UUID: Service exited with abnormal code: 1
Nov 13 04:56:11 com.apple.WebKit.WebContent.UUID: Service exited with abnormal code: 1
Nov 13 04:56:11 com.apple.WebKit.Networking.UUID: Service exited with abnormal code: 1
Nov 13 09:07:49 process DesktopServicesH[1678] thread 277760 caught burning CPU! It used more than 50% CPU (Actual recent usage: 88%) over 180 seconds. thread lifetime cpu usage 90.026410 seconds, (0.077722 user, 89.948688 system) ledger info: balance: 90000928450 credit: 90000928450 debit: 0 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 102252795370
Nov 13 10:52:36 process DesktopServicesH[359] thread 5568 caught burning CPU! It used more than 50% CPU (Actual recent usage: 60%) over 180 seconds. thread lifetime cpu usage 90.014004 seconds, (0.172339 user, 89.841665 system) ledger info: balance: 90002549795 credit: 90002549795 debit: 0 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 149443955111
Nov 13 11:50:36 process iTunes[515] thread 18792 caught burning CPU! It used more than 50% CPU (Actual recent usage: 80%) over 180 seconds. thread lifetime cpu usage 91.233813 seconds, (66.228858 user, 25.004955 system) ledger info: balance: 90005860660 credit: 90009683131 debit: 3822471 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 111867856755
Nov 13 23:04:21 PM notification timeout (pid 515, iTunes)
Nov 13 23:04:25 wl0: Beacon Loss Event, last RSSI[-40]
Nov 13 23:34:41 utun_start: ifnet_disable_output returned error 12
Nov 13 23:39:25 USBF: 45335.400 AppleUSBEHCI::Found a transaction which hasn't moved in 5000 milliseconds on bus 0x1d, timing out! (Addr: 7, EP: 2)
Nov 14 02:29:00 process iTunes[1166] caught causing excessive wakeups. Observed wakeups rate (per sec): 347; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 93404
Nov 14 02:30:35 com.apple.WebKit.WebContent.UUID: Service exited with abnormal code: 1
Nov 14 02:37:38 process iTunes[1166] thread 452465 caught burning CPU! It used more than 50% CPU (Actual recent usage: 73%) over 180 seconds. thread lifetime cpu usage 549.084149 seconds, (415.644778 user, 133.439371 system) ledger info: balance: 90003772807 credit: 334480047833 debit: 244476275026 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 123203216992
Nov 14 02:49:21 process WindowServer[115] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback
Nov 14 03:03:44 com.apple.WebKit.WebContent.UUID: Service exited with abnormal code: 1
Nov 14 03:32:41 0 0 dgroot: start - initDevice failed
Nov 14 03:32:43 0 0 AppleUSBCDC: start - initDevice failed
Nov 14 03:32:45 USBF: 57977. 8 The USB Family found a device at port 1 of hub @ 0x1d100000 with a bad USB device descriptor (0x200, 0x0 )
Nov 14 03:32:54 USBF: 57986.116 AppleUSBEHCI::Found a transaction which hasn't moved in 5000 milliseconds on bus 0x1d, timing out! (Addr: 0, EP: 0)
Nov 14 05:04:48 com.apple.WebKit.Networking.UUID: Service exited with abnormal code: 1
Nov 14 14:04:03 com.apple.WebKit.Networking.UUID: Service exited with abnormal code: 1
Nov 14 14:04:03 com.apple.WebKit.WebContent.UUID: Service exited with abnormal code: 1
Nov 14 14:05:08 AppleKeyStore: operation failed (pid: 196 sel: 15 ret: e00002ce)
Nov 14 15:08:19 process DesktopServicesH[2009] thread 578059 caught burning CPU!; EXC_RESOURCE supressed due to audio playback
Activity
CPU: user 0%, system 25%
CPU per process: DesktopServicesH (UID 0) is using 100 %
I/O per process: coresymbolicati (UID 0) is using 15 MB/s
Daemons
com.apple.installer.osmessagetracing
Agents
com.genieo.completer.ltvbit
com.apple.PTPCamera.4008.UUID
com.adobe.ARM.UUID
com.genieo.completer.download
com.appgeneration.iTunerOSxFreeHelper
com.genieo.completer.update
com.coupons.coupond
com.oracle.java.Java-Updater
com.apple.FolderActions.folders
com.spotify.webhelper
com.zeobit.MacKeeper.Helper
com.divx.update.agent
com.apple.AirPortBaseStationAgent
com.apple.FolderActions.enabled
com.divx.dms.agent
Bundles
/System/Library/Extensions/BJUSBMP.kext
- jp.co.canon.bj.kext.BJUSBMP
/System/Library/Extensions/heimdall.kext
- au.com.glassechidna.heimdall_usb_shield
/System/Library/Extensions/JMicronATA.kext
- com.jmicron.JMicronATA
/System/Library/Extensions/ssuddrv.kext
- com.devguru.driver.SamsungComposite
/Library/Internet Plug-Ins/AdobePDFViewer.plugin
- com.adobe.acrobat.pdfviewer
/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin
- com.adobe.acrobat.pdfviewerNPAPI
/Library/Internet Plug-Ins/CouponPrinter-FireFox_v2.plugin
- com.coupons.plugin.mozilla-plugin
/Library/Internet Plug-Ins/CouponPrinterPluginMac1.0.0.7.plugin
- com.CouponPrinterPluginMacLib.CouponPrinterPluginMac
/Library/Internet Plug-Ins/DivX Web Player.plugin
- com.divx.DivXWebPlayer
/Library/Internet Plug-Ins/Flash Player.plugin
- N/A
/Library/Internet Plug-Ins/OVSHelper.plugin
- com.divx.OVSHelper
/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
- com.microsoft.sharepoint.browserplugin
/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin
- com.microsoft.sharepoint.webkitplugin
/Library/Internet Plug-Ins/Silverlight.plugin
- com.microsoft.SilverlightPlugin
/Library/PreferencePanes/Flash Player.prefPane
- com.adobe.flashplayerpreferences
/Library/PreferencePanes/JavaControlPanel.prefPane
- com.oracle.java.JavaControlPanel
Library/Address Book Plug-Ins/SkypeABDialer.bundle
- com.skype.skypeabdialer
Library/Address Book Plug-Ins/SkypeABSMS.bundle
- com.skype.skypeabsms
Library/Address Book Plug-Ins/YMsgrCallABPlugin.bundle
- com.yahoo.YMsgrCallABPlugin
Library/Address Book Plug-Ins/YMsgrMsnABPlugin.bundle
- com.yahoo.YMsgrMsnABPlugin
Library/Address Book Plug-Ins/YMsgrSmsABPlugin.bundle
- com.yahoo.YMsgrSmsABPlugin
Library/Address Book Plug-Ins/YMsgrYimABPlugin.bundle
- com.yahoo.YMsgrYimABPlugin
dylibs
/usr/lib/libimckit.dylib
/usr/lib/libusb-1.0.dylib
Apps
/Users/USER/Library/Application Support/com.genieoinnovation.Installer/Completer.app
/Incompatible Software/GenieoExtra.framework/Contents/Resources/Payload.bundle
/Incompatible Software/GenieoExtra.framework/Contents/Frameworks/gen_ext_bundle.framework
/Incompatible Software/GenieoExtra.framework
Contents of /Library/LaunchAgents/com.coupons.coupond.plist (checksum 371175040)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.coupons.coupond</string>
<key>Debug</key>
<true/>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/Coupons/coupond</string>
<string>launchd</string>
</array>
<key>Sockets</key>
<dict>
<key>SecondaryListeningSocket</key>
<dict>
<key>SockServiceName</key>
<string>26876</string>
<key>SockNodeName</key>
<string>localhost</string>
<key>SockFamily</key>
<string>IPv4</string>
</dict>
<key>PrimaryListeningSocket</key>
...and 11 more line(s)
Contents of /Library/LaunchAgents/com.divx.dms.agent.plist (checksum 637650676)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.divx.dms.agent</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/DivX/DivXMediaServer.app/Contents/MacOS/DivXMediaServer</string>
</array>
<key>RunAtLoad</key>
<true/>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.divx.update.agent.plist (checksum 3867571547)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.divx.update.agent</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/DivX/DivXUpdate.app/Contents/MacOS/DivXUpdate</string>
<string>/silent</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>10800</integer>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist (checksum 1676147703)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.oracle.java.Java-Updater</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater</string>
<string>-bgcheck</string>
</array>
<key>StartCalendarInterval</key>
<dict>
<key>Hour</key>
<integer>12</integer>
<key>Minute</key>
<integer>40</integer>
<key>Weekday</key>
<integer>1</integer>
</dict>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
</dict>
...and 1 more line(s)
Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist (checksum 394026997)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.adobe.ARM.UUID</string>
<key>ProgramArguments</key>
<array>
<string>/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper</string>
<string>semi-auto</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>12600</integer>
</dict>
</plist>
Contents of Library/LaunchAgents/com.apple.FolderActions.folders.plist (checksum 1189540302)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.apple.FolderActions.folders</string>
<key>Program</key>
<string>/usr/bin/osascript</string>
<key>ProgramArguments</key>
<array>
<string>osascript</string>
<string>-e</string>
<string>tell application "Folder Actions Dispatcher" to tick</string>
</array>
<key>WatchPaths</key>
<array/>
</dict>
</plist>
Contents of Library/LaunchAgents/com.genieo.completer.download.plist (checksum 3910221569)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.genieo.completer.download</string>
<key>ProgramArguments</key>
<array>
<string>/Users/USER/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/Installer</ string>
<string>-trigger</string>
<string>download</string>
<string>-isDev</string>
<string>0</string>
<string>-installVersion</string>
<string>16742</string>
<string>-firstAppId</string>
<string>13730001</string>
</array>
<key>WatchPaths</key>
<array>
<string>/Users/USER/Downloads</string>
</array>
</dict>
</plist>
Contents of Library/LaunchAgents/com.genieo.completer.ltvbit.plist (checksum 2796257317)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.genieo.completer.ltvbit</string>
<key>ProgramArguments</key>
<array>
<string>/Users/USER/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/Installer</ string>
<string>-trigger</string>
<string>ltvbit</string>
<string>-isDev</string>
<string>0</string>
<string>-installVersion</string>
<string>16742</string>
<string>-firstAppId</string>
<string>13730001</string>
</array>
<key>StartCalendarInterval</key>
<dict>
<key>Hour</key>
<integer>4</integer>
<key>Minute</key>
<integer>51</integer>
</dict>
...and 2 more line(s)
Contents of Library/LaunchAgents/com.genieo.completer.update.plist (checksum 1505112507)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.genieo.completer.update</string>
<key>ProgramArguments</key>
<array>
<string>/Users/USER/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/Installer</ string>
<string>-trigger</string>
<string>update</string>
<string>-isDev</string>
<string>0</string>
<string>-installVersion</string>
<string>16742</string>
<string>-firstAppId</string>
<string>13730001</string>
</array>
<key>StartCalendarInterval</key>
<dict>
<key>Hour</key>
<integer>4</integer>
<key>Minute</key>
<integer>21</integer>
</dict>
...and 2 more line(s)
Contents of Library/LaunchAgents/com.spotify.webhelper.plist (checksum 3516019301)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.spotify.webhelper</string>
<key>KeepAlive</key>
<dict>
<key>NetworkState</key>
<true/>
</dict>
<key>RunAtLoad</key>
<true/>
<key>Program</key>
<string>/Users/USER/Library/Application Support/Spotify/SpotifyWebHelper</string>
<key>SpotifyPath</key>
<string>/Applications/Spotify.app</string></dict>
</plist>
Contents of Library/LaunchAgents/com.zeobit.MacKeeper.Helper.plist (checksum 4085373812)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Disabled</key>
<false/>
<key>EnvironmentVariables</key>
<dict>
<key>ZBTimeStamp</key>
<string>20140808195320</string>
</dict>
<key>Label</key>
<string>com.zeobit.MacKeeper.Helper</string>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>OnDemand</key>
<false/>
<key>Program</key>
<string>/Applications/MacKeeper.app/Contents/Resources/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper</string>
</dict>
</plist>
Bad plists
/Library/Preferences/com.gen.framework.plist
Library/Preferences/com.apple.WebFoundation.plist
Firewall: On
Restricted files: 61677
Lockfiles: 14
Elapsed time (s): 508
I print coupons fairly often... ha but if i need to delete those plug ins I am willing to. What's next?
Oh ans by the way thank you so much for helping me!! I'm so grateful!! (:
PS. I let my boyfriend barrow my computer last night so he could restore his iphone but it looks like he tried to download a few things and was successful at downloading more plug ins for me... Not so great. I've been trying to get rid of genieo forever now aand he reinstalled it again. Looks like I'm the only one using this from now on! -
Prior to one of recent upgrades in late September, I was able to open a new tab but using the + on the right unused tab. This does absolutely nothing now. I have even tried the CTRL T function and it does not work either.
This issue can be caused by the Ask<i></i>.com toolbar (Tools > Add-ons > Extensions)
Your system details show that toolbar in the user agent as AskTbGAM1/3.13.1.18107
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes -
Just downloaded & am running Firefox 4. I have no plus sign to open new tab? Fix?
No button as in older versions to open a new tab. Was convenient & help shows should be to the right of last tab, but isn't.
Open the Customize window via "View > Toolbars > Customize" or via "Firefox > Options > Toolbar Layout"
* If a missing item is in the toolbar palette then drag it back from the Customize window on the toolbar
* If you do not see an item on a toolbar and in the toolbar palette then click the "Restore Default Set" button to restore the default toolbar set up.
See also:
* http://kb.mozillazine.org/Toolbar_customization
* http://kb.mozillazine.org/Corrupt_localstore.rdf -
New user (new computer--no issues for 9 days) Re: tabbed browsing, the plus sign (+) you use to open a new tab is suddenly gone. Have rummaged thru all the help notes and have reloaded x3 an add--on (extension??) for new tabs. In other words, I don't know where to look to get this feature back.
Hi waukss:
Go to '''View | Toolbars | Customize''' and click the "Restore Default Set" button or drag the "New Tab" icon in the Customize window (if it's available) next to your existing tabs. It's also possible you accidentally dragged the "+" icon to another toolbar and just need to drag it back where it belongs. If none of this works, go to Tools | Options | Tabs and make sure "Always show the tab bar" is enabled.
If you're really stuck, double-clicking your mouse just to the right of your last visible tab [or File | New Tab (Ctrl+T)] should also open a new tab.
Windows Vista Home Premium 32-bit * Firefox 6.0 -
The location of Hysham in Apple Maps is off by over 50 miles and has been ever since the advent of the app. I have gone through the motions many times to place the pin the correct location. Unfortunately, no one at Apple seems to care if Hysham, Montana is plotted in the correct location or not. The location displayed in Apple Maps is quite literally in the middle of nowhere. If someone were to rely on Apple Maps to get to Hysham may very well end up marooned in the midst of muddy two track road in the summer or stuck in a snowdrift in the winter with little or no hope of expedient assistance. Other than the reporting feature in Maps, there appears to be no other means to report mistakes and there appears to be no expedient means at Apple to filter through reports and fix the errors. In sum, What do I have to do to get the location of Hysham fixed in Apple Maps? Much thanks!
You have done all that you can. Apple maps depends on 3rd party map data solutions. As problems are reported, they are reported to the data providers. How and when they decide to make changes is up to them.
You can also let Apple know you are disappointed in this via feedback at www.apple.com/feedback and click on the appropriate link. -
Is there any way to restore the 'Open New Tab' option in the tab bar drop-down menu?
After years of using tabbed browsing in Firefox, I've long-since gotten used to right-clicking the tab bar, and selecting the top menu item 'Open New Tab'. So much so that it has become reflexive. Now with v4, when I perform the same action, it now just reloads the current page. Is there ANY way to restore the option to the pull-down menu? I don't wanna have to move my pointer all the way to the other side of the screen just to open a new tab... (T_T)
Hello, I suffered from a similar problem with the new search bar type. I've found that you can go into '''about:config''', then search for '''browser.search.showOneOffButtons''' boolean and toggle that. This should restore the old functionality. (You might need to restart your browser)
Note that, like always, edit your '''about:config''' at your own risk.
credit: [http://www.askvg.com/how-to-disable-new-one-click-search-bar-interface-in-mozilla-firefox/ askvg.com] -
Hello, here is my problem: reading your mozilla support, I learned how to make Firefox open links in Google results in the same tab, that's the way I like it, but I still like to have my YouTube windows pop-up in a new tab (I participate in one forum, when I come to the YouTube window in some topic, I usually click on a small right-down button "watch on YouTube", and that always opens video it in a new tab; all until latest few updates of Firefox). Can this issue be corrected in about:config feature, and how? Sorry if my English isn't so glorious.
Thanks a lot for answering, and best regards...Hello. I have just tried this add-on you suggested, and no change.
And no, there was no some other add-on before, not that I know about it. Mainly, I need this option while I'm on a forum (IP board powered), it is not really something so important, but it's neat function for me.
So, to be more detailed - I read a certain topic on this forum, and some of the posts from other members contain YouTube screens (looking same as on the original YouTube page), showing the frame of a video.
In earlier versions of Firefox, I used to click on a small YouTube logo button (right side, down, between "watch on full screen" and "watch later" buttons). Clicking on this button automatically opened new tab, leaving forum tab as it is, and in new tab original YouTube page, with that certain video. In the same time, in Google search page, when clicking on a link, all links were opening in the same tab.
Now, after some of the latest updates of Firefox, I noticed that some default settings were changed - in Google search, clicking on a link always opens a link in a new tab. I have found out here on your forum how to set this back in about:config feature, and now I have again that links in a Google results page are opened in the same tab (that's the way I like it).
But YouTube screens on this forum are now also being opened in the same tab, and that is what I don't like, and trying to change back.
So, what I need: all links to open in the same tab after clicking, as I have it now, and YouTube screens (e. g. on this forum) to be opened in a new tab (by clicking on a small YouTube logo ("watch this video on YouTube").
Pedantic I am, I know that, and I know that this may look silly to some people, but if there is a way to do something, please tell me.
Thanks for answering, and best regards.
P.S.
Is it possible that forum updates changed my setting, and not the Firefox? Thanks again... -
Any way I attempt to open new tabs, be it clicking on the new tab button or using the short-cut Ctrl-t, I am unable to open any new tabs on my browser window.
The only way I have found that I can open a new tab is to right-click on a link and instruct that link to open in a new window.Try disabling the Ask Toolbar extension.
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I cant open new tabs and instead have to open new windows - vert frustrating
I cannot open new tabs in the firefox browser. (this has only just started happening. previously it worked fine)
I have tried a number of different ways and it doesnt open.
Internet explorer does not have the same problemDisable the Ask Toolbar extension - it is known to cause a problem with opening new Tabs in Firefox 3.6.13.
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The "+" sign which opens NEW TAB has stopped working suddenly. I have to open a new window each time. I tried uninstalling firefox and installing again but the problem still persists. Somebody guide me on this.
Uninstall the Ask toolbar and it should work again. There is a compatibility issue with the Ask toolbar and Firefox that prevents new tabs from being opened.
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I used the same installation file, but on 1 pc, the 'open new tab' button is available in the 'customize toolbar' menu and can be dragged and dropped onto the navigation bar. On the other pc, the 'open new tab' button/icon is not even available for dragging and dropping. I uninstalled firefox completely, including settings and preferences, then reinstalled, but that did not correct the missing button.
Hi,
Please try '''Restore Default Set''' in the '''Customize...''' window. If it's still not visible, one reason could be that the button is already placed on the toolbar but may be hidden behind another icon or toolbar.
Useful links:
[https://support.mozilla.com/en-US/kb/Options%20window All about Tools > Options]
[http://kb.mozillazine.org/About:config Going beyond Tools > Options - about:config]
[http://kb.mozillazine.org/About:config_entries about:config Entries]
[https://support.mozilla.com/en-US/kb/Page%20Info%20window Page Info] Tools (Alt + T) > Page Info, Right-click > View Page Info
[https://support.mozilla.com/en-US/kb/Keyboard%20shortcuts Keyboard Shortcuts]
[https://support.mozilla.com/en-US/kb/Viewing%20video%20in%20Firefox%20without%20a%20plugin Viewing Video without Plugins]
[http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder & Files]
[https://developer.mozilla.org/en/Command_Line_Options#Browser Firefox Commands]
[https://support.mozilla.com/en-US/kb/Basic%20Troubleshooting Basic Troubleshooting]
[https://support.mozilla.com/en-US/kb/common-questions-after-upgrading-firefox-36 After Upgrading]
[https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode]
[http://kb.mozillazine.org/Problematic_extensions Problematic Extensions]
[https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Troubleshooting Extensions and Themes]
[https://support.mozilla.com/en-US/kb/Troubleshooting%20plugins Troubleshooting Plugins]
[http://kb.mozillazine.org/Testing_plugins Testing Plugins]
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