I have Airport Extreme (802.11ac), which disappears from Airport Utility

Why does it disappear? I am not further than 50 feet from AE and it flips out! AE is connected to a switch from ISP located floor below my apartment that only works if set to "Bridge Mode" on network settings tab. I am trying to use connected 1TB drive to stream movies to AppleTV that is not 50 feet away from AE. When AE disappears from Airport Utility, I still have connectivity to web via Wi-Fi, but I cannot stream from HD. Very frustrating!!!! Running MBA with all software updated. Any thoughts?

Are you running Yosemite on your MBA? If so, this may be the culprit. There are a number of posts here describing this exact issue. At present there doesn't seem to be a solution. Even the latest OS X build 10.10.1 did not seem to resolve it. One theory going around is that this may be due to a conflict between the Bonjour protocol and the AirPort Utility. Some have tried temporarily disabling their OS X software firewall which appears to work ... BUT not consistently ... nor would I recommend it.

Similar Messages

Airport Extreme 802.11ac wifi stops working - requires reboot

I have an Airport Extreme 802.11ac which has worked fine for me for several months. However, in the last 2 weeks, my wifi disappears from all devices about once every other day. The light is green on the Extreme, but no devices see the wifi. After a power cycle, the wifi comes back up and works fine, for a while (24-48 hours)
The Apple AirPort Extreme 802.11ac is running
software version is 7.7.3
Router Mode is OFF (Bridge mode)
DHCP is disabled too.
2.4Ghz and 5Ghz channel selection is set to auto.
I have no usb disks plugged in.
Is anyone else having this issue?

The light is green on the Extreme, but no devices see the wifi.
Can you test something by ethernet?? Is it totally wireless or has internet dropped out as well?
This is important.
What modem router is it plugged into.. as some are very flakey with the AC model airports?
Have you tried a full factory reset... and clean new setup?
This is required now and then. Especially if anything Yosemite is in the network.. please do the following even if you don't use Yosemite it can help.
Factory reset universal
Power off the AE.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the AE to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.
Then redo the setup from the computer or iOS running the latest utility.
1. Use very short names.. NOT APPLE RECOMMENDED names. No spaces and pure alphanumerics.
eg AEgen6 and AEwifi for basestation and wireless respectively.
Even better since the issue is more wireless use AE24ghz and AE5ghz with fixed channels as this also seems to help stop the nonsense.
2. Use all passwords that also comply but can be a bit longer. ie 8-20 characters mixed case and numbers.. no non-alphanumerics.
3. Ensure the AE always takes the same IP address.. this is a problem for you as bridged you will need to set dhcp reservation in the main router.
4. Check your share name on the computer is not changing.. make sure it also complies with the above.. short no spaces and pure alphanumeric..
5. Make sure IPv6 is set to link-local only in the computer. For example wireless open the network preferences, wireless and advanced / TCP/IP.. and fix the IPv6. to link-local only.

Is it best to extend a Wifi network using Airport Extreme 802.11ac or Express ?

I previously asked this question with a different emphasis here:
https://discussions.apple.com/message/24347878#24347878
so have re-worded to be more relevant to the subject.
I have a brand new Airport Extreme 802.11ac which I am now using as my network hub and I would like to extend the network wirelessly.
Is there a benefit to extending the network via another Airport Extreme 802.11ac versus a (cheaper) Airport Express ?
I do not have any 802.11ac clients yet, but likely will do within the expected lifespan of the routers and thus would rather buy another Extreme now if it meant extending the best signal strength.
Per my previous post i would ideally extend using my old Edimax BR-6675nD 450Mbps 2.4GHz/5GHz, however this has been problematic and some previous posts imply that mixing Apple and non-Apple routers is not recommended, if this is not correct please do let me know.
Thanks in advance.

Is there a benefit to extending the network via another Airport Extreme 802.11ac versus a (cheaper) Airport Express ?
Four possible benefits, which may or may not be benefits to you:
1) A second Extreme will extend the faster "ac" speeds of the main AirPort Extreme, while the Express will not.
2) A second Extreme uses Gigabit Ethernet ports....ten times faster than the Express....if you plan to connect devices using an Ethernet connection
3) The USB port on the AirPort Extreme will accept a hard drive while the Express will not
4) The AirPort Extreme has a much better antenna arrangement than the Express, which will provide greater coverage even if "ac" wireless is not used
On the other hand, if you do not need "ac" wireless to be extended, you only plan to use the Express to extend the wireless, and the Express will be located where it can receive a strong wireless signal, then you might save a bit of money going with an AirPort Express.
So, in questions about what would be "best", there are rarely simple answers that apply to all users. The question really is which is "best" for you. Adding another AirPort Extreme would be a no brainer for me, but perhaps not for you.
i would ideally extend using my old Edimax BR-6675nD 450Mbps 2.4GHz/5GHz, however this has been problematic and some previous posts imply that mixing Apple and non-Apple routers is not recommended
It is always the best idea to use products from the same manufactuer for the same purpose throughout the network. Obviously, an Apple AirPort Extreme will be compatible with another AirPort, while a third party device may or may not be.

Extending Airport Extreme 802.11ac using Edimax BR-6675

I have a brand new Airport Extreme 802.11ac which I am now using as my network hub.
I would like to extend the network, ideally using my old Edimax BR-6675nD 450Mbps 2.4GHz/5GHz .
I have configured the Edimax as a universal repeater (on 2.4GHz only, the 5GHz signal does not reach the repeater).
I seem to be able to decide whether to create a new name for the extended network or to use the same SSID as the hub uses.
When I created a new SSID for the extension I could connect to it on mobile devices, but could not get any internet access.
I have had more success by keeping the SSID for the extended network the same as on the hub, however sometimes my devices complain that there are two networks with the same name and refuse to connect. In that case re-scanning and re-connecting usually fixes the issue.
This would make me believe that the extension is not working at all, however contradicting that I find that once I can connect I am definitely receiving much better signal strength and throughput than before I added the extender.
Connecting the Edimax by ethernet and using a roaming network is not possible.
I have seen a few articles on here warning against extending networks by combining apple with non-apple products. If that really is my core issue (i.e. that this will never work reliably and I should simply bin my old router and buy another Airport) then is there any benefit of buying a second Airport Extreme over an Express for the extension ? I do not have any 802.11ac clients yet, but likely will do within the hopeful lifespan of the routers and thus would rather buy another Extreme now if it meant extending the best signal strength.
Thanks in advance

Universal repeater can be unreliable.. security is a big bugbear.. setting at the highest level with dissimilar wireless chipsets will often not work.. but it is lucky draw..
Your edimax is Ralink.. the Apple is Broadcom.. bad combo.
Try setting security down to wpa + wpa2 but that can have bad effects on the N wireless in the AE.
If you cannot wire them.. sometimes people can use EOP (homeplug) adapters and they work very well.
I do not have any 802.11ac clients yet, but likely will do within the hopeful lifespan of the routers and thus would rather buy another Extreme now if it meant extending the best signal strength.
I have not tested AC extend wireless on the Apple but I have done it on another identical pair of routers.. the results were disappointing. With range so poor on full AC speed.. the very thing you want to extend will also likely make it extend at poor speed. So the end result is ... you may as well employ a cabler and get a piece of ethernet put in properly.
BTW a second hand extreme will be a lot better than an express.. A gen5 extreme is still an excellent unit and may well have better range than the AC model. You can pick them up in refurbished store in some places or really cheap on ebay if you buy carefully.. The express is really for airplay.. if you don't need airplay you are paying more than the second hand extreme for 10/100 ethernet which will give you slow wireless.

Upgrading to New Airport Extreme 802.11ac

Good day All, today I purchased a new Airport Extreme 802.11ac which I will use to replace my 5th generation Airport Extreme.
I have saved the configuration file from my old Airport Extreme, can I simply import this same configuration file into my new extreme 802.11ac?
Thanks

Hey GreyWullf,
Thanks for the question. Yes, you can! Check out the following resource:
AirPort Utility 6.x: Import settings
http://support.apple.com/kb/PH5081
If you saved a settings file from a base station or an AirPort Time Capsule, or if you were given one by a network administrator, you can import the settings to the base station or the AirPort Time Capsule.
1. Open AirPort Utility, located in the Utilities folder in the Applications folder. Select the base station you want to set up, then click Edit.
2. Choose File > Import Configuration File, locate the settings file, then click Open.
3. Make changes to any of the settings in AirPort Utility.
4. Click Update to make the new settings active.
To save a settings file, choose File > Export Configuration File.
Thanks,
Matt M.

I have airport extreme 802.11AC as a base that connect to Cable modem. How can I connect D-link DIR-655 to AE to utilize as an extender or repeat?

Hello-
I have wireless router Airport Extreme 802.11AC that connect direct to Cable modem...how can I setup the D-Link DIR-655 wireless router to AE and act as extender or repeater?. Thanks in advance.

Apple has done their best to install proprietary software in their wireless routers that is designed to only allow other Apple routers to repeat or extend the network wirelessly.
So, the chances are extremely small that a D-Link....or another other router for that matter.....could be configured to do what you ask.
There are no settings on an AirPort Extreme that would allow a D-Link device to extend the network, so all that you can do is experiment with different settings on the D-Link device to see if it might be possible for it to extend the network.
A post on a D-Link support forum might be a good idea to see if any D-Link specialists have some ideas on this topic.
Good luck.

I have an 2tb time capsule 802.11n Wi-Fi base station can I use this as an external hard drive and use a new airport extreme 802.11ac Wi-Fi for my wifi?

I have an 2tb time capsule 802.11n Wi-Fi base station can I use this as an external hard drive and use a new airport extreme 802.11ac Wi-Fi for my wifi?

You can use the 2 TB Time Capsule as a network drive. That means that it must connect to one of the Ethernet LAN <--> ports on the new AirPort Extreme, or connect to the network using wireless.

I just purchased a new airport extreme 802.11ac I set it up and runs fine when i put my mac to sleep i come back and it can not find my airport i have to restart

I PURCHASED THE NEW AIRPORT EXTREME 802.11AC I SET IT UP AFTER I PUT MY MAC TO SLEEP I COME BACK AND IT SAYS CAN NOT FIND AIRPORT EXTREME I HAVE TO RESTART AND IT FINDS IT.

Try the following, in order, until (hopefully) resolved:
1a. Delete Preferred Network(s)
System Preferences > Network > Wi-Fi > Advanced > Wi-Fi tab
Under "Preferred Networks," delete the network(s) you regularly use from the list.
1b. Delete AirPort Keychain Entries
Launch the "Keychain Access" application located in Applications/Utilties.
In the windows on the left side: Select login for Keychains and "All Items" for Category.
Click on the "Kind" filter at the top, and look for any "AirPort network password" entries...and delete them.
1c. Add Preferred Network(s)
System Preferences > Network > Wi-Fi > Advanced > Wi-Fi tab
Add the preferred network(s) using the "+" button.
Restart or log out then back in.
2. Move System Configuration Files
(Note: You will have to reestablish your network connections settings.)
Go to /Library/Preferences
Move the SystemConfiguration folder to the desktop.
Restart your Mac. (Note: OS X will rebuild the files that are now sitting on your desktop. If this doesn't resolve the issue, you can move the folder back to it's original location.)

Airport utility 6.3.4 can not find my airport extreme 802.11ac

Sometimes the program loses contact with Airport Extreme 802.11ac with firmware 7.7.3 The internet is OK and the internettlight is green but the software seems not to find my Airport Extreme 802.11ac. The curios thing is that the airport utility app on my Iphone will find the Airport Extreme and from here I can restart it - which (obvious) solves the problem - for some time
Probably a known problem!

The problem is with Yosemite. We have seen many posts from users with "disappearing" AirPorts, but unfortunately there does not appear to be a reliable solution at this time.
Some users have reported that turning off the Firewall on their Macs has helped with this issue. Not sure if you want to try this, and we are not really recommending that you do this, but it might be worth a try if it is important for you to be able to "see" the AirPort Extreme in AirPort Utility from your Mac.
Another check that you can perform that might help is to see if your Mac has been bitten by the Yosemite "naming" bug. To do this, open System Preferences (gear icon on the dock) and then open Sharing. Check to make sure that the name of your Mac is displayed correctly. If you see a (2), (3), (4) etc added to the name of the Mac, edit the name to correct it and restart your Mac.
You may need to check this daily as when you have the bug, the "naming" will likely continue until we get a fix.

Trying to Port Forward Airport Extreme 802.11ac using Airpot Utility 6.3.2

Hello kind experts. I am finally getting around to replacing my old BEFSR81 Cisco Router with an old Time Capsule attached with the Airport Extreme 802.11ac. The BEFSR81 also had 8 ports, so I have 8 hardwired locations throughout the house. I have a couple of IP cameras for which it was easy to port forward on the Cisco (just click on the port range forwarding tab, type the start/end ranges (which are identical) and the assigned IP address). Everything has been working well for years. Here's what I wish to do with the new setup: Cable Modem -> Airport Extreme -> Dumb gigaport switch with the hardwires connected to it.
When I go to Airport Utility (6.3.2) -> Network Tab -> Port Settings -> "+", the following comes up:
Firewall Entry Type (Defaulted to IPv4 Port Mapping)
Description (5 pull down choices)
Public UDP Ports : _________
Public TCP Ports: __________
Private IP Address (I take it that is where I enter the IP address for each camera, e.g. 192.168.1.xxx)?
Private UDP Ports: __________
Private TCP Ports: __________
I am obviously not a technophile, especially when it comes to networking, but was able to create my old setup.
Any advice on whether or not my configuration is appropriate and what exactly I need to put in the port fields would be greatly appreciated!
Thanks in advance!

To successfully access an IP camera on the local network from the Internet, the following basics need to be taken care of:
Install the camera(s) and verify that you can access them from the local network.
Configure port mapping/forwarding on your router. Typically, IP cameras require at least two ports: 1) A web port for administering the camera; Usually TCP port 80, and 2) A streaming port to broadcast the camera video feed; Usually UDP port 9000. Note: You should check with your camera's documentation for the exact ports required.
If the camera is attached to a computer, you will need to configure the computer's firewall to open the same ports as in step 2 above.
Verify that your modem is in bridge mode, i.e., if the modem provides NAT & DHCP services, turn them off.
Test your network. Use CheckIP to determine your router's current WAN-side (public) IP address. Then, from a remote location (not from a computer on the local network), use the DynDNS Open Port Tool to verify that the required ports are open. Success is an "Open" response from the Tool.
Check out the following AirPort User tip for configuring port mapping on an AirPort base station.

AirPort Extreme 802.11ac boosted w/ 802.11n Express?

for the past year or so I have had a perfect set up that has worked wonderfully. It was an airport extreme hardwired to two different airport expresses. I had a perfect set up all three devices had the exact same Wi-Fi name and all three supported 802.11n. So why ruin a good thing? Well here's why…
recently we have obtained some new Apple devices such as new iPhone sixes and also new MacBook air is. All of our new devices are capable of supporting 802.11ac. So now I have decided to purchase the new airport extreme sixth generation which supports this new protocol of 802.11ac.
My question is this, if I have my main airport extreme configured the same way I used to have it, but now I have airport expresses that do not support this new 802.11ac protocol, am I doing myself a disservice? The boosters are located on our third level in the master bedroom where where most of the surfing is done with the newer 802.11ac devices.
with the brand-new sixth generation extreme located in my basement, most of the house is covered however in the furthest rooms, such as the master bedroom, I have an airport express hardwired and functioning fine. But my question is this how can I be sure that the MacBook air is that support 802.11 ac are actually staying connected to the basement brand-new sixth generation airport extreme instead of the closer proximity airport express?
I wish that my airport express is also supported the new protocol so that I can be sure that my entire house is covered by 802.11ac. There's nothing wrong with using 802.11n, but the reason I purchased the new extreme router was to take advantage of the faster and stronger signal of 802.11ac.
The airport expresses that I am running in my house are the newer white ones that looks to be the same shape as an Apple TV. These are not the ones with the FlipOut prongs that plug directly into the wall but instead they are the ones that have a regular power cord and it look like small little hockey pucks. Well, squares versions of hockey pucks that is.
this entire post was verbally dictated using my iPad air, so hopefully I have caught all of my typos or incorrect wording. But I think you can get the general just of my question here. I was hoping I would not need to use the airport expresses to boost the signal, but I think my home might be too big for one single router located centrally in my basement. I have it as Close to the ceiling as I could get it so the second floor is completely covered and most of the upper floor is covered and the entire basement is covered of course. It's just a few rooms that are above the garage and a few further rooms such as kids bedrooms and very important, the master bathroom. We all know how important that is. Thanks in advance to anybody who can help me with this issue.

if I have my main airport extreme configured the same way I used to have it, but now I have airport expresses that do not support this new 802.11ac protocol, am I doing myself a disservice?
Yes and no.
Yes, if you want "ac" capable devices in a remote location near the AirPort Expresses to connect at "ac" levels......because they won't.
No, if you need the extra range provided by the Express, and don't mind that the "ac" devices connect at slower "n" speeds through the AirPort Express.
But my question is this how can I be sure that the MacBook air is that support 802.11 ac are actually staying connected to the basement brand-new sixth generation airport extreme instead of the closer proximity airport express?
You can't, if all the AirPorts are producing a signal with the same wireless network name......since the MacBook Air will connect to the wireless access point with the strongest signal.....not the AirPort with the fastest signal.
IF....you assigned a different name to the wireless network that the Express devices were creating....then....you could "point" the MacBook Air at the basement AirPort network created by the AirPort Extreme 802.11ac down there.....but chances are, the MacBook Air will never connect at "ac" levels since they are carried on the 5 GHz band, which is much weaker than the 2.4 GHz signals.
In other words, 5 GHz "ac" signals are pretty much "same room" or "line-of-sight" signals. 5 GHz just won't penetrate walls and other obstructions nearly as well as slower, but much stronger 2.4 GHz signals.
The bottom line.....if you want the MacBook Air to connect at "ac" level speeds in the remote location, you will need another AirPort Extreme 802.11ac product in place of at least one AirPort Express, maybe both.

Airport Extreme 802.11ac showing scattered websites

Recently I've replaced my linksys to airport extreme 802.11ac. Many of the websites are downloading with lazer sharp speed but few websites are shown in scattered manner and few others are just not opening at all. What can be the problem?

These situations are difficult to sort out.
What modem and broadband do you have?
Is the modem also a router?
Is the AE in bridge or router mode?
What device is displaying the webpages..? Have you cleared the cache of the browser?
Is the AE or the computer getting the correct DNS address? Test by manually changing the dns in the computer to 8.8.8.8 which is the public google one.
Then there are really nasty ones.. MTU issues.. these are really tough.

AirPort Extreme 802.11ac (A1521) iPhone Issue

Hey Everyone,
I purchased my new AirPort Extreme last week and I've been noticing the following problem with my iPhone 5 (iOS 6.1.4):
When connecting via WiFi to my AirPort Extreme 802.11ac (A1521) with firmware 7.7.1, it will eventually stop working after a while for no reason! The problem is that the WiFi signal is still shown as full bars, but with no connection or internet at all! To make it work again, I have to turn off the WiFi on my iPhone then turn it back on.
Is there somethign wrong with the AirPort or my iPhone or with both?!
Thanks everyone!

Read this please, before assuming your AirPort Extreme is broken. The links at the end will likely resolve your issues. First try to rollback your AirPort's firmware to 6.1.1, which should restore your Internet connectivity. If it does, but you'd rather have the most recent upgrade available, follow the steps given in the following links, 6.1.3 should work fine for you then.
After numerous attempts by apple IT reps to persuade me that my modem was somehow the cause of my AirPort Extreme broadcasted WiFi network suddenly losing connectivity after the 6.1.3update, I found the truth that helped me to correct my own problem, and successfully use 6.1.3 rather than the rolled back version 6.1 i had been forced to resort to.
If rolling back your Airport's firmware fixes your connectivity issue, or your dns server has been erased by the update to 6.1.3, I speculate that these links will help you out greatly.
It turned out, that this was A KNOWN ISSUE to Apple! With an actual fix Published by Apple themselves! They've just got it hidden away because they must have wanted to drive me to the brink of insanity. . Luckily for Apple I worked with an amazing rep *(Thelma) who at least acted as if she didn't think I was a crazy person. I found the fix on my own after 16 grueling, redundant and fruitless, hours of troubleshooting (time wasting) with "senior" Apple techs.
Let me tell you, 'I told you so' has never sounded so sweet. (Thelma) was ****** that no one in the company bothered to fill her in on this issue or solution and had her support send me a new AirPort just before I discovered the fix. After the discovery, she told me not to bother sending either back, and apologized for the run around that took up weeks of my life.
With out further ado and with thanks to Softpedia for posting the info-
http://news.softpedia.com/news/Airport-Time-Capsule-7-6-3-Affects-IPv6-Tunneling -328680.shtml
http://news.softpedia.com/news/Apple-Releases-Fix-for-IPv6-Tunnel-Error-Under-Ai rPort-7-6-3-331186.shtml
*name(s) changed to protect the competent
AirPort Extreme 802.11n (5th Gen), iOS 6.1.3
I have this question too (1) Reply Categories: Airport Extreme Tags: airport_extreme, firmware, airport, ipad, wifi, 4, router, extreme, multiple_devices, internet_access, update_error, dns_error, amber_light, no_dns, 6.1.1, roll_back, 6.1.3

Airport Extreme 802.11ac manual DHCP range

I have one of the new Airport Extreme 802.11ac units, and am running airport utility 6.3 on my server.
I am trying to setup my network but I would like my own DHCP range instead of 10.0 or 192.168 - I would like to add 10.20, This way it wont conflict with my other network for work which has 10.0 and my IP TV Network which is 192.168. I would like to add a manual address for my home netwok so I can add a vpn to avoaid the conflits.
Is there anyway of adding my own DCHP range in the new extreme?
Thanks
Greg

It isn't possible to change the first two octet values other than what apple has already allowed.. ie 10.0, 172.16 or 192.168
That is how Apple build their stuff.
I have no idea if this would work.. but someone else suggested the idea.. export the configuration of the AE .. you will find that is available via the top menu.. then open the xml file that is produced and do a search and replace for 10.0 to 10.20 or whatever you want.. save the file.. and import it back to AE.. it is crude windows sort of operation but it worked to change dhcp messages for the poster.

Static IP-ed server with Airport Extreme 802.11ac

Howdy, y'all, In support of an app for remote users, we wanna expose a Win server using a static IP from our cable provider. The ISP has provided us with the static IPs, DNS IPs and a gateway IP. At the moment, the Win server is on a subnet routed by our new Airport Extreme 802.11ac receiving a reserved IP. If I configure the Win server with the static IP settings from the ISP, there's no Internet connectivity because the gateway IP is a different subnet. When I connect the Win server directly to the cable modem and bypass the Airport Extreme, the Win server has Internet connectivity. I suspect that I'll hafta use a separate switch between the cable modem and the Airport Extreme for the Win server. I think that we'll then have departmental Wi-Fi routed by the Airport Extreme. Any other suggestions? Thanks much.

Do you only have a single IP??
If so you cannot give that IP to the win server.. then you have no other network connection.. or internet from other clients.
But you can simply put the Win server with a static LAN ip set via dhcp reservations and then set the win server as the default host.. all packet incoming to the public IP are then passed to the Win Server.
DHCP reservation on the network tab of the airport utility.
Default host is under Network options.
You will still use the AE as main router and set wan to either dhcp which should work fine or the static IP.

I have Airport Extreme (802.11ac), which disappears from Airport Utility

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