I have already installed EM 11g now what???

Hi,
I have to monitor the following enviroments:
- System Monitoring Plug-in for Network Devices - Check Point Firewall
- Management Connector - Remedy Help Desk
- Oracle System Monitoring Plug-in for Hosts for Operating Systems and Hardware (AIX)
- System Monitoring Plug-in for Non-Oracle Middleware for Microsoft Exchange Server
- System Monitoring Plug-in for Storage - EMC Symmetrix (DS4000)
- System Monitoring Plug-in for Non Oracle Databases - Microsoft SQL Server
- Application Management Pack for E-Business Suite
- Application Management Pack for PeopleSoft
- Diagnostics Pack for Oracle Middleware Oracle App Server
So the following questions.
1. What should i asked to my customer about credentials, users and passwords, etc, etc. to deploy the agents?
2. do we need to download any extra agent for the heterogeneus technology?
3. Where do we start?
Hope you can help me I am a kind of new with Grid Control.
Regards.

I would suggest you start reading
Oracle® Enterprise Manager Concepts
11g Release 11.1.0.1
http://download.oracle.com/docs/cd/E11857_01/em.111/e11982/toc.htm
I even think you might consider take a course.
This is not just an other "Database monitoring tool"
Regards
Rob
http://oemgc.wordpress.com

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