I have always used Firefox to make Jibjab videos. Now after creating video it no longer previews or finalizes video. If I use IE everything works fine.
I have gone through the Jibjab support site, tried all options they supplied with no success. All of my firefox plugins are up to date including flash, java and silverlight. This problem probably started 4 - 5 months ago. I can always go through IE, but IE is not my default browser. Also, once I make a new jibjab video using IE and finalize it, I can then use firefox to view that new video as well as all of my old ones created. It only hangs up when trying to create a new video. I get no error messages when trying to make a jibjab video. I add all my heads and when clicking on preview or done I basically get a blank page with only headers showing as if it is about to perform the next action but then just stops. It has only been on the jibjab site that I find this happening and they have not been able to solve the problem.
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Once you get the pop-up, just select "'Start in Safe Mode"''
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
You can check for problems caused by recent Flash updates and try these:
*disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
*disable protected mode in Flash 11.3 and later
*disable hardware acceleration in the Flash plugin
*http://kb.mozillazine.org/Flash#Flash_Player_11.3_Protected_Mode_-_Windows
*http://helpx.adobe.com/flash-player/kb/common-problems-flash-player.html
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