I have an active account yet have to sign up for trial versions every month.  Why?  Help!

I have had a active monthly account with Adobe CC for about a year, yet I have to continually sign up for free trials of PS and AI.  I have called Adobe on this issue, but it continually happens.  What can I do or who do I contact?

Chat Now button near the bottom for Activation and Deactivation
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Similar Messages

  • I am paying a monthly fee for CC but cannot see any plans in my account. I just succeeded in downloading trial versions

    I am paying a monthly fee for CC but cannot see any plans in my account. I just succeeded in downloading trial versions. Can you help me find how I can get the full versions that I am paying for? <Removed by Moderator>

    bobodoyle I do not find an active Creative Cloud Desktop membership on the account you indicated.  I would recommend contacting our support team directly at Contact Customer Care.  I have also edited your post to remove your e-mail address as this is a public forum.

  • I have purchased the creative cloud complete for my company yet i can still only download trial versions as it asks me for a serial number when i only have the email invite.  please advise

    i have purchased the creative cloud complete for my company yet i can still only download trial versions as it asks me for a serial number when i only have the email invite.  please advise

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • I do not use or have not signed up for a MobileMe Account but I am getting duplicates in my iCal for some reason.  All discussions I read are pointing to the MobileMe being the problem but it is not.  Please help me.  There must be another reason.

    I do not use or have not signed up for a MobileMe Account but I am getting duplicates in my iCal for some reason.  All discussions I read are pointing to the MobileMe being the problem but it is not.  Please help me.  There must be another reason all my entries appear twice. 

    If you wish to submit comments to Apple, the best way is to use their feedback pages.
    http://www.apple.com/feedback/itunesapp.html
    It's not likely that anyone from Apple will see your comments here among the thousands of other posts.
    Regards.

  • Hello! I want to cancel my annual plan, but in my account under plans and products it is blank. I have signed up for indesign with a monthly fee.

    Hello! I want to cancel my annual plan, but in my account under plans and products it is blank. I have signed up for indesign with a monthly fee.

    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • Since last software update, pre-paid internet does not work anymore. Get "you have not signed up for a data plan" message. Pre-paid acct is in order! What's up???

    I have had  an iPad 3G for more than a year now. I did not get it with a SIM card, since I expected to use almost completely at home, where we have wireless internet. Eventually, I decided  it would be handy to be able to take it on the road, and signed up for pre-paid Internet with KPN (national Dutch telecommunications company). That worked fine, until the last big iPad software update. Since then, whenever I try to make a connection outside the house, I get the following message…
    Mobile Data Account
    You have not signed up for a data plan.
    Would you like to set up a new account?
    If you don’t, you can do it later in Settings.
    …with the options of ‘Later’ or ‘Now’ to press. If I press Now, I get a screen “Please wait while the page is loading – this should only take a few seconds to complete.” But it never does, the ball just keeps spinning and spinning and spinning….
    To my mind, with pre-paid internet I should not HAVE to set up a Mobile Data Account in the first place. I’ve checked with KPN, and my account is completely in order. I’ve checked with the local Apple store, and the geniuses say they’ve never seen this. Can anyone help me?

    I updated to 3.6.4 and when I went to NetFlix to watch the next show of a series, it said
    something like
    Installation complete, restart your browser.
    I restarted browser, same problem. Restarted comp. Same problem.
    I updated Adobe Flash 10.1, still same problem.
    But able to watch some vids on other sites, but full screen gave me the big blank white screen with audio only, had to click around in the dark ( so to speak) to find the minimize button.
    I did a System Restore to before the Firefox and Adobe updates.
    I then did not update Firefox as recommended and went to NetFlix and wellah, i can view the movies again.
    And Full Screen is fine.
    I then experimented and updated Firefox only, went to NetFlix and got same msg with no viewable shows.
    So did a System Restore once more.
    Staying at 3.6.3 for a while longer until I know I can watch my movies.
    I don't own a TV, so this is my only form of an occasional escape.
    I do hope this is figured out soon.
    With what I have done, it seems to be Firefox, Not Flash.
    Good Luck to us all.

  • I need help! Do I need to have a MacBook/Mac Pro to submit/distribute an app game in Apple Store? I hired a designer and developer to do it for me..should be done next week.I have an Ipad.Is Ipad going to be just fine?I know I have to sign up for the Deve

    Hi,
    I need help! Do I need to have a MacBook/Mac Pro to submit/distribute an app game in Apple Store? I hired a designer and developer to do it for me..should be done next week.I have an Ipad.Is Ipad going to be just fine?I know I have to sign up for the Developer Program(I started that..though not finished yet)My developer will walk me thru submitting it.Please help.
    Thanks,
    sheapps28

    You'll need a Mac with a support OS X and tools to complete the process.

  • What do I do when I have just signed up for PS CC & LR5, and am informed my Vista won't support it?

    What do I do when I have just signed up for PS CC & LR5, and am informed my Vista system won't support it?

    From: http://www.adobe.com/products/photoshop/tech-specs.html
    System requirements
    Windows
    Intel® Pentium® 4 or AMD Athlon® 64 processor (2GHz or faster)
    Windows 7 with Service Pack 1, Windows 8, or Windows 8.1*
    1GB of RAM
    2.5GB of available hard-disk space for installation; additional free space required during installation (cannot install on removable flash storage devices)
    1024x768 display (1280x800 recommended) with OpenGL® 2.0, 16-bit color, and 512MB of VRAM (1GB recommended)†
    Internet connection and registration are necessary for required software activation, membership validation, and access to online services.‡
    I know it's an "I told you so", but you really should have researched it before making the purchase.

  • I received a text today while at work about iCloud keychain verification code. I have not signed up for it or anything that uses it. I work out of the city with limited internet access so not sure why I would be getting this. Is my info safe??

    I received a text today while at work about iCloud keychain verification code. I have not signed up for it or anything that uses it. I work out of the city with limited internet access so not sure why I would be getting this. I only got this number about a month ago. Apparently someone else had the number before because I get texts from his family members wondering whats going on. I got one yesterday and the person didn't seem to thrilled that the number was cutoff and today I got 2 texts about iCloud Keychain which I don't even know what it is. Seems suspicious to me. If the person who use to own the number is doing it he should know it is not his number anymore because he obviously didn't pay his bills.  I'm not too sure about iCloud Keychain so just want to know my info safe?? It says it can store credit card numbers which is what gets me worried. Frankly I think it's pretty stupid to save that kind if information with any kind of app. But I don't want some random person trying to access my personal information because they are bitter they lost their number.  Please let me know as soon as possible so I can change passwords or anything that is needed.
    thanks

    If it were me, I would go to my carrier and get a new number. Since you have only had it for a month, the inconvenience would be minimal.
    Barry

  • Hello, I have installed Reader, Adobe Acrobat, trial versions of Photoshop and Illustrator. Some more than once. They work for a few days at most then I am told to re-install. I cant look at any pdf file even though I can still see reader in my programs.

    Hello, I have installed Reader, Adobe Acrobat, trial versions of Photoshop and Illustrator. Some more than once. They work for a few days at most then I am told to re-install. I cant look at any pdf file even though I can still see reader in my programs. What is going on and what can I do to fix this?

    Unfortunately no, It says "Adobe not responding" as well when I try to open a pdf. It has done this a few times where I had to uninstall and reinstall. Also, Illustrator tells me to uninstall/reinstall as well.

  • I have an Iphone 4 and my internet has not worked for a good 10 months, why wont it work? my dad pays for my data plan, so its not that i dont pay my bill. I've even tried to reset my net work settings, and that did not work

    i have an iphone 4 and my internet has not worked for a good 10 months, why wont it work? My dad pays for my data plan, so its not that i dont pay the bill. I've even tried to rest my net work settings, and that did not work. I went to AT&T and they said that the only way to fix it was to buy a new phone, and im not going to buy a new phone with out my upgrade. someone, please help!

    Hey lilmissindian!
    I have an article for you here that will help you troubleshoot this issue:
    iPhone: Troubleshooting a cellular data connection
    http://support.apple.com/kb/ts3780
    Thanks for coming to the Apple Support Communities!
    Cheers,
    Braden

  • Do you have to sign personaly for a delivery or can someone else do it for you?

    do you have to sign personaly for a delivery or can someone else do it for you?

    someone else can do it for you. I recieved my MB air yesterday, and it was signed by my apartment office personnel.

  • Iwant to purchaseAcrobat Pro XI. Do I install upgrade if I have reader and Acrobat X trial version?

    I want to purchase Acrobat Pro XI. Do I install upgrade if I have reader and Acrobat X trial version. Sorry new to all this software stuff. Hope someone can help out there.

    You would only qualify for the upgrade if you had a purchased copy of a previous version that qualifies. For AA XI, that means you have to have AA 9 or later that you had purchased. So the answer to your question is NO, buy the full version.

  • I now have photoshop in cloud for $9.99 per month.

    I now have photoshop in cloud for $9.99 per month. I would prefer Illustrator. Can i cancel or exchange one for the other or is their a package of the two. I already have elements for editing photos

    AL_N_C wrote:
    With PE I can edit videos, do I have the same ability to edit videos in Photoshop CC & Lightroom for 9.99 per month?
    The photographers "special" of Lightroom and Photoshop includes little for videographers.  You can rent Premier Pro for an additional $20 a month, buy Premier Elements or live with the limited video capability of Lightroom. 
    As most users of any recent camera have a video button, it disappoints me that Adobe can't somehow accommodate the amateurs with some sort of limited access to Premier in their "special" price program.

  • I got an unused Adobe After effects CS6 from an ebay seller.He said the disc was cracked and sent me the 24 digit number key.Do I still need the disc to get the program?And where do i input the 24 digit key?Also do I have to sign up for CC I can't afford

    I got an unused Adobe After effects CS6 from an ebay seller.He said the disc was cracked and sent me the 24 digit number key.Do I still need the disc to get the program?And where do i input the 24 digit key?Also do I have to sign up for CC I can't afford that monthly charge.

    You can download from the page linked below:
    CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

Maybe you are looking for

  • SDO service data object

    I have BPEL. i want to use ADF BC adapter. so creating SDO. I created a new ADF BC project Want to use ADF BC - SDO so go thru Generate ADF BC from Tables" wizard. when I go to "Create Service Interface" wizard, it keeps complaining about one of the

  • How to manually select automated text snippets (e.g. auto numbering)

    Hi, I tried looking in the help, cant find anyt I have a few occassions where I need to change the text-color to white, because of the dark background. I created a Character Style called "Negative" where I simply set the Text Color to White. So far s

  • Messenger

    Hi Guys i have just swapped to an i mac, i downloaded the latest version of microsoft messenger for mac but it doesnt seem to support video conferencing like the pc version i came from.. am i missing something?? Thanks Keith M

  • Very close to killing myself (Itunes not working)

    I recently downloaded the new verzion of Itunes and when I installed it, Itunes refused to open. The hour glass runs for a few seconds but nothing happens. I tried uninstalling and reinstalling several times with no success. I also tried to use mscon

  • The admin server could not be reached

    Dear All, I have oracle weblogic server running on red hat enterprise Linux, with one managed server. I created a self-signed certificate to access the admin server using SSL connection, after creating the certificate and start running the domain, Th