I have an apple 3g, tried to update it to 4.2, but it wasnt successful, then they asked me to restore it .. to which im getting an error message of "the iphone could not be restored an unknown error has occured (error 1015), any solutions?

i have an apple 3g, tried to upgrade it to a 4.2 version, (previously it was 4.1). it wasnt successful, the computer asked us to restore it to the version which was last operational, and while restoring an error message appeared "the iphone could not be restored, an unknown error occured

"This error is caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple."
Taken directly from this article http://support.apple.com/kb/TS1275.
Plug your iPhone into iTunes and update it to the latest supported version, which is 4.2.1.
- Greg

Similar Messages

  • TS3694 hello out there ! am trying to restore my ios, but toward the end of the process, i am receiving an error message like "the iphone could not be restored, an unknown error occured(1015). Kindly help me resolve this problem, my iphone has been down f

    hello good samaritan out there ! am trying to restore my ios for for i phone 3G, but toward the end of the process, i am receiving an error message like "the iphone could not be restored, an unknown error occured(1015). Kindly help me resolve this problem, my iphone has been down for a we

    mazunzo tembo wrote:
    "the iphone could not be restored, an unknown error occured(1015).
    Unauthorized modification of iOS  >  http://support.apple.com/kb/HT3743
    ERROR 1015...
    This Error Code is indicative of the Device being jailbroken / Hacked...
    Sorry... But...
    The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
    You will need to look elsewhere.

  • TS3694 message that "The iPhone could not be restored. An unknown error occurred (3194)." How can I fix it?

    message that "The iPhone could not be restored. An unknown error occurred (3194)."
    How can I fix it?

    Usually that means the iPhone was hacked to unlock it from the original
    carrier .
    Updating the operating system locks it back to that original carrier
    You could try this
    http://support.apple.com/kb/TS3281
    However if the iPhone was hacked it is probably a paper weight  now
    and as this is an Apple hosted forum  you can get no further help here

  • All of a sudden tonight when I went to sync with my iTunesMacPro, I received an error message that the iPhone could not be sync'ed because it needed 6.25 GB more space

    I have a 16 GB iPhone 4S.  Tonight when I went to sync with my iTunes on my MacPro, I received an error message that the iPhone could not be sync'ed because it needed 6.25 GB more space. I still have 2.5 GB free. I sync'ed last night fine.  How could I need 8.75 GB (6.25 +2.5) more space on a 16GB iPhone.  I have added nothing but audio podcasts to my iTunes library on my Mac in the last two days and I have not change the sync setting on my iPhone.  Something has gone haywire.  Any ideas.  Mahalo, Oahu Guy

    I resolved this after some analysis.  Turnes out that iTunes was not recognizing that my music was already installed on my iPhone, so when I tried to sync, iTunes was attempting to load all my music a second time, and there was not enough room on my iPhone for that.  I did a restore from backup today and this appears to have resolved the problem.  I initiatied an iTunes sync and it worked fine.  Not sure where the glitch was.  Could have been in the latest update of the iTunes software.  Not sure.  Anyway, I'm good now.
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  • I have problem with my iphone 3gs , ISO 5.0.1 , i tried to update it to new 5.1.1 and not getting and showing below massage  the iphone could not be updated. an unknown error occurred 11

    I have problem with my iphone 3gs ( ISO 5.0.1) , it is stuck on apple LOGO and just restaring from time to time after long time will open then i am able to see all app  so i tried to update it to new 5.1.1 but not getting update and showing below messege  the iphone could not be updated. an unknown error occurred 11
    thanks

    if itunes can no longer pickup your ipod, and you cant even do anything to your ipod, your best option is to either call apple care, or just take it to the nearest apple shop. i had a similar problem, mines currently at apple care repairs and they might just end up giving me a replacement.

  • HT4623 I tried to restored my Iphone 3G 4.1 on itunes. A message say The Iphone could not be restored. An unknown error occured (3194). I donot know what to do next.

    How can I fix Itunes error 3194?

    http://support.apple.com/kb/TS3694#error3194
    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • I try to restore my iPhone and I get a pop-up saying "The iPhone could not be restored. This device is ineligible for the requested build". Please help.

    Trying to restore my phone. I have it in recovery mode. I have iTunes updated and I've done the terminal hosts thing when I clicked "more information". No matter what I do I still get the same pop-up. It'll extract files for anywhere of 10 seconds to 2 minutes and then the pop-up shows. I hope i've given enough info if not please ask for more. Also I'm using a mac computer.

    Problem solved. I misread one of the steps in the terminal walkthrough.

  • The Iphone could not be restored.An unknown error occurred(1604)

    I'm trying to restore my iphone as my iphone suddenly stopped working.I just see silver colour apple symbol when i switch on then it displays usb to itues symbol. thats all..
    so when i trying to restore the iphone i get the below message.
    The Iphone could not be restored.An unknown error occurred(1604)
    i have tried from diffrent computer but i still get the same error.
    can someone help...please...thanks

    Try the following, which worked for someone else:
    Disconnected all other USB items (ext. hard drives)
    Disabled Symantec Anti Virus
    Reset the iPhone to get the screen with the lead pointing to iTunes (Hold down lock button on top)
    Plug iPhone in when this image of Lead/iTunes showing
    Start iTunes
    iTunes recognised iPhone in Recovery mode, offered to restore
    Clicked Restore, it unpacked then tried to run
    iPhone flashed then went to black screen, eventually iTunes gave the dreaded 1604 error.
    I then unplugged iPhone, but instead of resetting it again (which I've tried about 20 times already), I left it with black screen (although black, screen is definately on as not totally pitch black).
    Shut down iTunes
    Plugged phone back in (Still with black screen)
    Started iTunes, again noticed recovery mode, pressed Recover
    The black screen then popped in to life and had a small recovery icon at the bottom in the middle and the restore worked perfectly!!!

  • The iphone could not be restored. an unknown error occurred 1015

    Hello everyone,
    After upgrading to ios 4, my iPhone 3GS is stuck recovery and I am asked to restore it. However the operation cannot complete since at the end I get an error message that " the iphone could not be restored. an unknown error occurred 1015". What should I do? I am not close to any apple store and I cannot go there? Also, does the warranty allows me to get this fixed?
    Thanks in advance

    So that means that there is no way this thing can get fixed? How about degrading the ios 4.3 to 4.2? Is there any legal way to do that? Any comment/help is appreciated
    P.S: I was thinking about jail breaking it since it is the only way that Google is suggesting. Would that be a better approach since I am tired of living with out a phone?

  • The iphone could not be restored error 23

    **Hello to all I have a iPhone 3gs 3.1.3 Suddenly went Network and i Switched off the devices and turn it on again prepared But not open network and mark appears cable & iTunes And worked restor but an error message appears the iphone could not be restored 23 .**
    **The iPhone still does not function with the flag whenever two devices the same problem .**
    **Please help**
    *thankss*

    Error 23 is generally a hardware failure. If under warranty, make an appointment at an Apple store or contact whoever handles warranty & support where you live. If out of warranty, google third party repair shops in your area. You will not be able to restore with a hardware failure. To confirm, try restoring on a known good computer, if you get the same error message, you have a hardware failure.

  • HT201210 The iphone could not be restored.This device isn't eligible for the requested build

    Can anyone help me in restoring my iPhone .
    1) I updated my iPhone to iOS6 wirelessly and for some reason it stucked in Recovery Mode loop.
    2) I tried everything to came out of Recovery Mode loop but nothing worked.
    3) I don't have any backup so now im just trying to Restore/Update(i know i'll loose all my data ) As i just want my phone to work.
    4) The latest iOS6 image is downloaded with iTunes version is 10.7.
    5) But every time i try to restore it just stucks with the message."The iphone could not be restored.This device isn't eligible for the requested build."
    Any solution ?

    were you running a beta version of the software before updating?

  • "The iPhone could not be synced because the sync session failed to finish"   Help!

    So i have multiple devices synced to my macbook pro including an iphone 3g, 4, and 4s. 3g running 4.2.1, 4 running ios 5, and the 4s running ios 5 as well. I've had no trouble in the past month syncing the phones whether it be music, photos, contacts, etc. Now that i have updated my iTunes to the latest software i am getting a message saying "the iphone could not be synced because the sync session failed to finish". It shows this error message with every device that i plug into my mac including ipods. I've tried restoring all these devices, deleted all backups, and unchecked/checked libraries to sync one at a time. Nothing works. Please help!!!!!

    Open itunes and connect iphone to itunes, syncing (=failed), exit itunes without unplugging and then open itunes again. if this doesnt work, uncheck apps & photos, sync again, before finish syncing stop it, then check it again.

  • HT1267 While upgrading my iPhone 3 to 4.2 something went wrong and would not start at all. When tried to restore after going through th process it comes up with the message "The iPhone could not be restored. An unknown error occurred [1015]." What can I d

    While upgrading my iPhone 3GS to iOS 4.2 something went wrong and came up with the message "The iPhone could not be restored. An unknown error occurred  [1015]." Now it will not start at all. It just stays on screen with USB and the iTune picture. What can I do to get it going again. I only tried to upgrade because I was prompted to up-grade and now I am helpless. I did a backup before starting the upgrade. The error message did not tell what to do next.  Any help is very much appreciated.

    Usually that means the iPhone was hacked to unlock it from the original
    carrier .
    Updating the operating system locks it back to that original carrier
    You could try this
    http://support.apple.com/kb/TS3281
    However if the iPhone was hacked it is probably a paper weight  now
    and as this is an Apple hosted forum  you can get no further help here

  • HT201210 i keep getting this message when trying to update my old 3g-"the iphone could not be restored-an unknown error occurred (-1)-any ideas? anyone?

    i keep getting this message when trying to update my old 3g-"the iphone could not be restored-an unknown error occurred (-1)-any ideas? anyone?

    i have done that
    same result
    the phone has a sim in it that is not active. does this cause the fault in question?

  • "the iphone could not be restored an unknown error occurred (2)"

    Yesterday I connected my iPhone 4 to my Windows 7 laptop, and went through to install the latest security update for iPhone through iTunes. When it was installing the software update, the phone froaze, and then this happened:"the iphone could not be restored an unknown error occurred (2)"
    Now, I have uninstalled and reinstalled both Bonjour and iTunes, to no avail. I have done the iPhone reboot method, and the phone will be identified as "iPhone" but not recognised as mine. iTunes states this phone is in recovery mode and I have tried numerous times to restore it.
    Windows doesn't detect the phone while this is happening. It will not restore and the error is still popping up. I have followed as many threads to rectify this but nothing seems to be working.
    I can resore it on my iMac but the reset date for the iPhone on this computer is six months old.
    Any suggestions?

    When you say you uninstalled iTunes and reinstalled it, did you follow the directions in this Apple support document exactly? http://support.apple.com/kb/HT1923
    That will make a difference on Windows computers. After that, try and reconnect and restore.

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