I have an encrypted back up password that I can't remember and I can't back up to icloud. How to I get a backup I can use?
I have an encrypted back up and can't remember the password. I can't back up to icloud either (maybe because of that). How do I get a backup I can use?
mwrodd wrote:
How do I get a backup I can use?
Either remember your backup password, or you don't.
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I'd report the problem to the iTunes Store.
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Please help Obi Wan, you're my only hope.
So you are saying that you purchased it by:
Purchasing iOS 3.1 Software Update for iPod touch (1st generation)
Is iTunes signed into the same iTunes account that purchased it?
How long ago did you purchase it?
Did you purchase it on another computer?
Contact iTunes:
Apple - Support - iTunes - Contact Us -
I have itunes account and I'm trying to buy for itune store and asks me security questions which I can not remember and do not put a rescue optional email I should do?
Hello Jbamrah,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
Navigate to My Apple ID using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Best of luck,
Mario -
I have my iPhone 4s backed up on my mac but it seems it was encrypted with a password which i do not remember is there any other option to retrieve to the backup without restoring the device as a new one. Also I do not have access to a windows system.
Sorry no, if you don't knnow the encrypted password, then you can't use that backjup.
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My ipad has a password that I can't remember and it's not connected to the internet, so my computer won't recognize it and I know that when all get this figured out that it will be set back to factory state but how do I get it there
If you've forgotten the passcode to unlock your iPad then there are instructions on this page for how to reset the iPad (your iPad doesn't need to be connected to the internet) : http://support.apple.com/kb/HT1212
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PC : http://support.apple.com/kb/TS1538
Mac : http://support.apple.com/kb/TS1591 -
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See here
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It say that the encrypt code i put is incorrect it is correct and now i cant back up my new iphone help pls
Does the account require SSL to be enabled? Check to see if it is.
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If someone has wiped my ipad and changed passwords on icloud how do i get my data back
if someone has wiped my ipad and changed passwords on icloud how do i get my data back? please could someone help me out thanks
How did they wipe it? By using Find My iPad and performing a wipe? If so, that means they have your icloud ID and password, not a good thing.
You could try connecting it to iTunes and performing a restore from iCloud. But if they changed password, then you are out of the loop. How did they get your password in order to change it? -
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How do I change my daughter's iPod onto my new apple account from my old account? It always ask's me for my old password, which I can't remember, and no longer have the email address. Thanks
Purchases are locked to the account that purchased them. Thus first try to recovery use of the original account.
Also, yo have obtain use of the original account to deactivae the Activation Lock
Find My iPhone Activation Lock
Is there a way to find my Apple ID Name if I can't remember it?
Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. See Changing your Apple ID password if you'd like more information.
The method includes if you do not have access to your original email account.
The
I no longer have an email address that was also my Apple ID. Can I still use the email address as my Apple ID?
Apple recommends you change your Apple ID to your current, working email address. This will not create another Apple ID, it will only change it to your working email address. See Changing the name you use for your Apple ID if you'd like more information.
CHANGE ID
Apple ID: What to do after you change your Apple ID
The ID is used in the following locations and you have to change them.
Settings>Messages>Send and Receive
Settings>FaceTime
Settings>GameCenter
Settings>iCloud
and Settings>iTunes and App store
You have to sign out of ID (for iCloud you delete the iCloud account from the iPod) and sign in with other ID.
Note the following are resolved if you use Family Sharing (iOS 8 and later):
- Apps are locked to the account that purchased them.
- To update apps you have to sign into the account that purchased the apps. If you have apps that need updating purchased from more than one account you have to update them one at a time until the remaining apps were purchased from one account. -
Hi. I tried to change my old icloud account on a new one. After reset the settings I need to enter my old Apple ID account and password, that I don't remember.
I do not remember it because when I bought the my iPhone 4s in 2011 I didn't understand how it works and asked a representative to set it up for me. The representative helped me and gave a piece of paper with login and password but I lost it a long time ago.
Before resetting the settings I turned off "Find my iPhone" function, but it anyway asks me to enter my old Apple ID and password. I have the original box, documents, receipt. So how can I solve this problem?You do not have to call US, but you need to call. Or else.
Contact Apple for support and service - Apple Support
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