I have an error code 2324 after updating iTunes.. then the desktop icon disapeared and i can not sync my ipone or ipad...
All i get is the installer has encountered an unexpected error installing this package. this may indicate a problem with this package. the error code is 2324 .. I can not even uninstall itunes and start all over again.. i get the same error code. the desktop icon has disapeared and i am at a complete loss...
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2
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After updating iphone 3gs to ios 5 music and photos will not sync
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Did you restore your iPad to a computer other than the one you set up your iPad with?
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That's because downgrading is not supported.
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Itunes 10 will not load on windows 7 64 bit. Error code 2324. Old Itunes is gone or not working. Cannot play anything although files are still there. What the ??? is error 2324. Seems like alot of people ar ehaving the same problem
I have had this problem with Windows 7 and iTunes updates for some time. Each time it takes hours to solve but with the over the air upgrade to IOS6 on my iPhone and iPad, I was determined to solve and remember what I did, So here it is:
http://www.care4pcs.co.uk/2012/09/pear-shaped-apple-ios-6-for-iphone-ipad.html
I hope this helps you and any other users. -
i have bought 4 new songs on my ipod touch from the itunes app, then i tried to sync my iod to my laptop after updating itunes to the latest version. My ipod will now no longer sync, what should i do?
- Try moving the backup file to a safe location so iTunes has to create an entire new one.. It is locate here and you may have to have show hiddn files turned on.
Mac: ~/Library/Application Support/MobileSync/Backup/
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
- Also try here assuming a PC. The link provides a link for XP.
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues. -
after updat iTunes to the 11.2.2(3) ver I cannot connect any device iTunes after connect device (iPad3, IP5S) is hanging.. and I have to force iTunes to close. do U have the same problems?
Hey there Michal115,
It sounds like you are unable to connect your iOS devices without it becoming unresponsive. That would frustrate me too. I would use the following article about that very issue to help you resolve that:
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/ts3219
Start with these 3 steps to make sure the other devices are up to date as well, and there is additional troubleshooting to be done in the article if needed:
Install any available software updates for your computer.
For Mac OS X: Click the Apple () menu, choose Software Update, and follow the on-screen instructions.
For Windows: Refer to the documentation for your computer for instructions on using Windows Update to update your computer.
Update iTunes to the latest version.
For Mac OS X: Click the Apple () menu, choose Software Update, and follow the on-screen instructions. You can also download iTunes from the Apple website.
For Windows: Use Apple Software Update, or download iTunes from the Apple website.
Test with automatic syncing disabled.
For Mac OS X: Click the iTunes menu and choose Preferences. Click the Devices tab and place a check next to option to "Prevent iPods, iPhones and iPads from syncing automatically." Click OK.
For Windows: Click the Edit menu and choose Preferences. Click the Devices tab and place a check next to option to "Prevent iPods, iPhones and iPads from syncing automatically." Click OK.
Reconnect your device and test to see if the issue still occurs. If your device is recognized successfully, you may be able to isolate which type of data is causing the issue. Do this by deselecting all syncing options under each of the syncing tabs and then sync. After that, re-enable your sync options one at a time until the issue returns.
Note: If the issue only occurs when syncing data from the Info tab is enabled (For example: Contact, Calendar, Mail account or Bookmark syncing), reset the Sync History (for Mac OS X instructions see this article, for Windows see this article).
Thank you for using Apple Support Communities.
All the very best,
Sterling -
After updating iTunes to 11.0.1.12 and updating Apple TV to 5.1.1 my Apple TV is no longer picking up my photo library. It just keeps saying "loading library" but never brings the pictures up. It also tells me that home sharing isn't on even though it is and then I have to turn it off and on on the PC so the Apple TV even recognizes the photo library. These issues didn't happen with previous versions. Any ideas?
Update on my previous comment. I have solved my issue. Issue was with Windows 7 firewall not operating correctly. I was unable to add itunes to the 'Allow programs to communicate through windows firewall'. Found the following page useful http://answers.microsoft.com/en-us/windows/forum/windows_7-security/windows-fire wall-cant-change-some-of-your-settings/514d78fb-39e9-47b1-b561-bc49cbdad904
Followed the instructions to the foot of the page, restarted PC, normal service resumed on windows firewall, added itunes to list to communicate through firewall. restarted itunes, restarted appletv, success!!!
Hope this may help somone else. -
I have Iphone 5 and updated to IOS 8... I can not receive a call, the Screen become black and I can not answer the phone call
Hey there jjroca,
It sounds like you are unable to make or recieve phone calls because the screen goes black. I would start by quitting all the running apps on the device:
iOS: Force an app to close
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
If that does not resolve the issue, I would use the troubleshooting in the following article, named:
iPhone: Troubleshooting issues making or receiving calls
Thank you for using Apple Support Communities.
Take care,
Sterling -
TS1591 After updating Itune to 11.1.4, my ipHone 4 is not recognized on my Mac 10.9.1
Please help.
After updating Itune to 11.1.4, my ipHone 4 is not recognized on my Mac 10.9.1
I can't connect to sync to my ipHone or even download photos via cableHello jml009,
The following article can help get your iPhone to appear in iTunes again.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Allen -
I am really angry that I get this message every time I try to update Itunes.
“The File ‘C:/documents and settings\DEAN\Local Settings\Application Data\Apple\Apple Software Update\itunes.msi’ is not a valid installation package for the product itunes. Try to find the installation package ‘itunes.msi’ in a folder from which you can install itunes.
What kind of gobbledegook is that? Are you or Microsoft crazy. Us computer users need simpler instructions. Or you need to write your programs so that they work.
Signed,
Frustrated Apple User
Dean Weaver“The File ‘C:/documents and settings\DEAN\Local Settings\Application Data\Apple\Apple Software Update\itunes.msi’ is not a valid installation package for the product itunes. Try to find the installation package ‘itunes.msi’ in a folder from which you can install itunes.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
all of a sudden my itunes wont come up when i hit the desktop icon. un and re installed many times, tried new users, it finally gave me "you need to reinstall sqmapi.dll " im a noob and i have know idea what that is or where i can get it. i cant open any file or library that has anything to do with itunes except safari and quicktime are fine. im about to pull out whats left of my hair.
Okay, that's got one thing ruled out at least.
Can you check something for me, big? I'd like to see if iTunes launches with the Bonjour Service disabled.
In your Start menu, right-click Computer and select "Manage".
Expand "Services & Applications".
Open "Services". (Perhaps maximise the screen to better see what's going on.)
Right-click the Bonjour Service and select "Properties".
In the General tab, set the Startup type to "Disabled":
... and click OK.
Restart the PC and try launching iTunes. Does it open this time? -
Hello, I just bought a Snow Leopard and I have tried to install this on my macbook pro 2008 (10.5.8) and I can not do it. I have to erase the hard drive before in order to succeed. Please tell me step by step what to do. I appreciate very much your help.
ThanksHere are the directions:
http://support.apple.com/kb/HT3910?viewlocale=en_US
Ciao. -
i just updated my software to maverick and my iTunes to the most recent version and i can no longer transfer songs from my iTunes to my iPod. The tracks stay gray with a stagnant circle beside them in the left column. Any ideas?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device. -
5 crashes after upgrade to ios my address book immediately and I can not access emails, because the password is wrong and when I go to mail settings crashes the application immediately from
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By the way, Mattban and Sancasslano, are either of you also experiencing any of the following issues:
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* Problems with turning iCloud on or off for application under Settings->iCloud... On both mine I just get a pop up saying that iCloud is being turned off but Contacts then just locks up.
* General problems when trying to synch applications on the iPad or iPhone over iCloud?
I am wondering if all these issues are in someway related to and whether it is worth trying to turn off iCloud somehow, though I cannot work out how this can be done once set up. -
HT1212 After I got IOS 7 my password is changed and I can not get in to my iPad. Can anyone help?
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The following may help http://www.macworld.co.uk/how-to/mac/how-remove-your-apple-id-completely-shut-do wn-your-itunes-store-icloud-other-accounts-3474388/ but note that if you want to sell or give away the iPad you may need a working password to sign it out of iCloud due to Activation Lock. The following has instructions: What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support
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