I have an error code A12E1 when updating

I have an error code A12E1 when updating

Hi Derek, I've been a Creative Cloud subscriber since July 2013....I have been prompted by my Creative Cloud desktop manager to update 4X since August of this year. Each and every time I try and download and update I get the same error message: A12E1!
I have downloaded other users fixes for this, I've tried and used other soluitons offered on Adobe's forums by their own reps, I've called Adbobe tech support on the phone on other occasions....and each time I'm assured that this problem is fixed. And each time, sadly, it is not. I use an iMac with OS X v10.7.5. In addition to waiting for hours for call backs or 50 minutes + for an agent to help me on-line I finally decided to no longer seek Adobe's technical assistance on this as it is now obvious that they are incapable, or unwilling to fix this problem. So.... here is my solution (and if you are on Windows, sorry I can't give you step by step...but the same general solution should still work). Again, these are MAC instructions:
- Go to "Go" pull-down menu, top left menu bar on your desktop
- Select "Computer"
- Expand the folder called: "Applications"
- Double-click the file called "Uninstall Adobe Creative Cloud"
- Once done, do the following:
- Open your browser and go to: www.creative.adobe.com
- Then, log-in to your Creative Cloud account (have your username and password at hand)
- Click on the "Creative Cloud" icon amongst all the other app icons in the Adobe creative suite
- Follow prompts to do the download/install....once done you will have the latest version of Creative Cloud (inclusive of any updates that would have prompted your CC desktop manager to tell you to update).
Uninstall and reinstall works everytime! It is unfortunate that this is what some of us have to do to update CC desktop manager. At least it takes far less time and far less aggravation than speaking with an Adobe rep and consuming hours of your valuable time while trying to meet crushing deadlines. Maybe one day Adobe will fix this in addition to the problems they recently had where hackers breached their servers and stole gobs of data about users, passwords and accounts.
Adobe....if you are listening or monitoring this forum.....you really, really, really, need to fix this problem - you are the ones setting the expectations and offering this service. When a company can't meet the expectations they set you serve only to damage your brand!

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