I have an error message B851FE84, all the lights are flashing the only way to stop is disconnect poe
all the lights are flashing the only way to stop is disconnect power cord this even happens when power button is off
Please read this post then provide some details. What printer model? What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Similar Messages
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Error message - Attention and ready lights are on
My printer has stopped working.
I have an error message where both the Attention and ready lights are on.
In the user manual, it states that The product has experienced a fatal error
from which it cannot recover.
I have tried turining off and on again, and the error persists.
We had a power outage, and the problem started after that.
What should I do?
Is there a fix to the problem?Hi @TomRem ,
I see that the printer is in a error code, the Attention and Ready lights are on. I would be happy to help you.
Here is a document with the error message and the full reset for the printer. Please go to Solutions for Attention and Ready lights on. Blinking Lights on the HP LaserJet Pro CP1025 and CP1025nw Color Printers.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
Since this issue happened after the power outage, I would suggest to try another power cable. One off a monitor will fit the Laserjet, just for testing purposes. Maybe try another outlet in another room on a different breaker, just to rule that out.
If the issue continues, please call our technical support at 800-474-6836 for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
Hp officejet 6310. I keep getting a reset power error message, all the lights are flashing
HP Officejet 6310 All in One printer. Computer is a HP Pavillion a1410n. Operating system is Windows xp media center edition. Version 2002.
I keep getting a reset power message on my HP officejet 6310, flashing lights. Machine is unresponsive. I have tried to reset power by unplugging power cord and plugging it back in while holding down the # key and 3, 6 or 9 keys.
Tried taking out the ink cartridges and put them back in. Now the printer says my tri color ink cartridge is depleated. It is not.
The test page is perfect and the alignment page is fine when it prints out. I have always used genuine HP ink cartridges.
The main problem is it starts up fine then after set up it goes to the reset power message with the flashing lights. Sometimes I can clear it but then the camera icon flashes and the machine is still unresponsive. Please help !I have the same problem with my HP 6310xi.
I never get to a point where I can print the page because it is always doing cartridge alignment.
If the cartridge alignment is canceled, The machine will complete it start up and provide a functional scanner and printer.
This condition is unstable and it may revert any time to the power reset lights flashing at which time you can do the cancel procedure, but this is a real bother.
I am truly getting unhappy with Hewlett-Packard and their printers. Their proprietary cables. Their proprietary voltages and their installation software that throws garbageware on your computer.
I have an Epson it seems to be working over 10 years now and my problem is becoming one of finding ink supplies. In addition, I can fit a full-page which you cannot do with the HP. There a genius engineers had decided that you do not need that last half-inch no matter how much you want it.
[Personal Information Removed] -
Photosmart C7280 Screen is blank and all panel lights are flashing
Photosmart C7280 All-in-one screen goes blank and all control panel lights flash, can be reset by switching off/on various number of times. Problem then returns in differing length of time.
Does it actually connect to your network? If so, type the printer's IP address into a web browser, go to the Network Tab, then Network Protocols and choose "Enable IPv4 only", then Apply.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP -
Hi I hav a 2010 Mercedes E350 an lost my iPhone. I nw have an I phone 4s all my contacts are on the cars phone kit. Is there any way I can get the numbers from the phone kit onto my new iPhone.
If you were not syncing the contacts in your phone with a contact manager or cloud service, there is no way to get them from the car to the phone other than manually re-entering them in the phone.
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Hi I have a Creative Suite CS5 Master Collection. I want to upgrade to CSS but when I write all the required fields to obtain the special price, I have an Error Message. Is there a phone where I can have a response?
I´m from Mexico
Thanks a lotUnder this address, CC has been purchased in July 21st, 2014, that is the reason it is not allowing further purchase as under one Adobe ID, only one subscription of CC( Individual, single app, Team) can be activated & used.
Regards
Rajshree -
I just downloaded the new Mavericks operating sytem on my mid 2010 MacBook Pro, 17" 2.53GHz, Intel Core I5 machine. My IPhoto is no longer working at all, I'm getting an error message that says - "You Can't open the application "IPhoto" because it is not supported on this type of Mac". I also loaded Mavericks onto my other MacBook Pro 17", mid 2009 model and everything works fine. I would think that the newer Mac would easily work with IPhoto. Also, when I try to download from the App Store, it asks for my Apple ID and Password, I enter it, and then the little spinning color wheel just spins forever, with nothing ever happening. I tried downloading the IPhoto Upgrade but it never actually downloads, HELP!!!
What version of iPhoto do you have installed? Is if one of the versions shown as not compatible in this screenshot?
If it is then go to the App Store and download iPhoto 9.5. It will be free if you have an iPhoto 9 or later verson currently.
OT -
I have a error message when i turn on my computer. AppleSyncNotifier.exe - Entry Point Not Found. The procedure entry point sqlite3_wal_checkpoint could not be located in the dynamic link library SQLite3.dll.
Any thoughts?Found this fix here which worked for me with a similar problem.
https://discussions.apple.com/thread/3196594?start=0&tstart=0
With Windows Explorer, navigate to your C:\Program Files\Common Files\Apple\Apple Application Support folder.
Copy the SQLite3.dll that you should find there, navigate to the nearby Mobile Device Support folder, and Paste it in there also.
Reboot and see if all is well. -
I have recently bought an iPhone 4S and I am trying to install iOS7. The install initially failed and I received an error message. I attempted a restore, however, the progress bar is now stuck at "Restoring iPhone software.."
I'm still attempting to restore it, but the process goes as follows
- Extracting software.
- Waiting for iphone.
- Preparing iphone software for restore.
- Verifying iphone software.
- Restoring iPhone software.
It is at this point where it begins to load approxiamtely 10% and then freezes. I have had the handset connected 7 hours with no progress and this is my third attempt since Friday. Please help.See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
But... if the Device has been Modified... this will Not necessarily work.
Unauthorized modification of iOS > http://support.apple.com/kb/HT3743 -
I have a 2013 iMac, with OS X version 10.8.5. Have been trying to download OS X version 10.9 (OS X Mavericks) without success; error message "we could not complete your purchase, the product distribution file could not be verified, etc". Please help; TQ
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of the test. -
how can i stop an error message that comes up when i am using word? the error message is "word is unable to save the Autorecover file in the location specified. Make sure that you have specified a valid location for Autoreover files in Preferences,…"
It sounds like if you open Preferences in Word there will be a place where you can specify where to store autorecover files. Right now it sounds like it's pointing to somewhere that doesn't exist.
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I have an error message that won't go away and stops me from using any other buttons in the screen.
I have an error message reading 'item over 1 byte. Connect to a wifi network or use iTunes on your computer to download 'tv show'.
When I connect it to iTunes or use a wifi network nothing changes. The warning remains in place no matter how many times I push 'ok'. iTunes actually says the show is already fully downloaded.
I can't use any other button or controls because the only thing responding is the 'ok' button on the error message.
I've now given up and am just trying to exhaust the battery. What a joke. This device is only a week old.
Anyone else with a suggestion on how to make the error message go away? I'm worried this will happen again.
Thanks!Try this.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. -
Just downloaded iTunes to new dell laptop, tried syncing my iPhone get an error message: "this iPhone cannot be used because the Apple Mobile Device service is not started". What is the issue, had this phone over a year??
I had this problem before. I like to disable extra services to speed up my computer and I disabled the Apple Mobile Device service and had to re-enable this.
You can do that by going Control Panel>Administrative Tools>Services. Once you have gone to the services window, look for Apple Mobile Device and right-click. Select "Properties". There should be some information about the service as well as the label "Startup Type" with a drop-down menu beside it. If it says "disabled", that is your problem; Change the selection to anything except disabled (Automatic is easier and ensures that you can sync as soon as itunes opens).
If this doesn't work, I would look into your anti-virus' settings. Good Luck! -
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Try using Google's DNS instead of the one your IPS is providing.
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Public DNS — Google Developers
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