I have an existing icloud account and I changed iphone. When I track my iphone it locates the old iphone. How to resolve this please?
have an existing icloud account and I changed iphone. When I track my iphone it locates the old iphone. How to resolve this please?
Hi kitdan,
If you need to remove an old device from Find My iPhone, you may find the following article helpful:
iCloud: Remove your device from Find My iPhone
http://support.apple.com/kb/ph2702
Regards,
- Brenden
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hi.i bought an iphone 4s from my friend.connected to itunes to restore it for a fresh install.after restoring to ios7 i realised that activation lock is enabled.i called my friend and get his id and pass.itunes said pass is wrong and cant activate the phone.then i logged in my friends icloud account (icloud.com said pass is ok) with same password and i removed the phone from 'find my iphone' list.but i forgot to erase the phone before removing it.now itunes says ''this apple id cannot be used to activate this iphone''.when i log in to icloud i cant see the phone in 'find my iphone' list so cant erase it now.can you please advise me step by step how to activate this phone?
APPLE says:If the previous owner is not present
Make sure the device is powered on and connected to a Wi-Fi or cellular network. Then contact the previous owner and ask them to follow these steps:
Sign in to their iCloud account at www.icloud.com/find.
Select the device from their Find My iPhone device list by clicking All Devices at the top of the screen.
Erase the device by clicking the Erase button. This will erase all content and settings from the device. When prompted, do not enter a phone number or message. Click Next until the device is erased.
When the erase is complete, click "Remove from Account" to remove the device from the account.
After the device has been erased and removed from the account, you can proceed with the device setup process.
i forgot to erase the phone.i just removed it without erasing. -
I have had to delete my icloud account and open up another because it would not verify. In the meantime I have lost my storage which was attached to the previous email account. I would like to know how I can transfer it across to my existing account?
Thanks randers4. Reading through other discussion points, other people have similar problems. I thought and still do, that the easiest option was to delete and open up another. That worked fine except I remembered that I had some storage attached to that icloud address. I live in New Zealand.
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None of us here, nor Apple, can help you.
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It sounds like you have an iCloud account, and want to create one for your wife using the same iCloud account. You can do this with an iCloud Alias, and this article will help you do that. Keep in mind that any and all purchases made with the alias will not be transferrable or merged with another account if she wants to have her own account down the road.
iCloud: Create or change email aliases
http://support.apple.com/kb/PH2622
Thank you for using Apple Support Communities.
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Their iCloud support page indicates you cannot merge or transfer iCloud accounts.
What do you mean by, I am trying to get my iCloud and Apple account with same user name. -
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Someone has hacked my icloud account and has changed my details how can I recover it?
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Some one please help???Hi i have the same problem exactly someone changed my password and all the other details and now i unable to use my iphone all i need is just any one can reset my i cloud i already has created a new one but i cant delete my old one PLEASE HELP !!
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Welcome to the Apple Community.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > store, scroll down and tap your ID) -
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I dont have any contact detail of that person whom i had bought this phone..If you are trying to activate an iPad or iPhone and it is asking for a previous owners Apple ID and password, you have encountered the Activation Lock. This is a security feature that prevents thieves from setting up and using a stolen or lost iPad or iPhone. You have no alternative. You must contact the previous owner to get permission to use the device. If you cannot contact the previous owner return the device to where you bought it and get a refund. You will never be able to activate the device and no one can help you do it.
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KarenThanks for you reply. I'm 99% positive that I'm using the user id and password that I used to set up my computer. That's why I'm stumped. I read the solution someone else suggested (type your user name without @gmail and create a new password. When I tried it, I was asked for my birthday. It didn't recognize it. I know I got my birthday correct. Oh well...
Karen -
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