I have an extra charge on my account $ 19.99 why?

I Have an extra charge on my account for $19.99. This has happened before and it's to difficult to figure out how to get ahold of you! I am handicap.

Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
You've checked the purchase history on your account via the Store > View Account menu option on your computer's iTunes, and have you any auto-renewing subscriptions ? If not then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

Hi i purchased old booth magic with receipt No.159033112350 with the price of 3.99 but they charge me 4 time and still anytime want to use they ask me to purchase again.how i can return this extra charges to my account.

hi i purchased old booth magic with receipt No.159033112350 with the price of 3.99 but they charge me 4 time and still anytime want to use they ask me to purchase again.how i can return this extra charges to my account.

hi i purchased old booth magic with receipt No.159033112350 with the price of 3.99 but they charge me 4 time and still anytime want to use they ask me to purchase again.how i can return this extra charges to my account.

I was going to download a book off of Itunes and when I went to download it my zip code didn't match my card so I wasn't able to download it. now I have a pending charge on my account from Itunes for the book I never received, will I still be charged?

I was going to download a book off of Itunes and when I went to download it my zip code didn't match my card so I wasn't able to download it. now I have a pending charge on my account from Itunes for the book I never received, will I still be charged?

Digital Editions can open files of .pdf , .epub and .acsm format.
When you click on a download link from an online bookstore, a .acsm file gets downloaded to the "Downloads" folder of your computer. You need to double click on this .acsm file(if Digital Editions is already installed) to get the book. If you still get a message saying that your computer doesn't have a way to open this file, please manually associate Digital Editions to the .acsm file type OR open Digital Editions and drag and drop the .acsm file onto Digital Editions.
Hope this helps. Thanks!

I bought a tele on june 22 and i have an extra charge on my pay pal 15.00 Canadian

HI i bought a television on E-bay and i pay by Paypal my price was 700 +taxes 791.00 i pay full but the same day Paypal took 11.us Canadian 15.00 i have no idea why ? on June 22 i make an offer on that television 60 inch Samsung pn60f5300bf plasma tv (271834533612) bought from 700.00...I pic up on June 24, 2015 i would like to know why they took that extra payment of 11.00 US nobody asked me for extra fee. i be happy to tell me what's happen . My name on e-bay its Sidiboudiane.

This is a member to member Board and no one from eBay monitors it. You bought a TVThe price was $700There were taxes of $91.Do you mean you bought from a Canadian seller or do you mean that the TV was coming from the USA? You picked up the TV.Did you go to the seller's house? Was it necessary to go to a PO or a courier office to pick it up? There was a charge of $11 on your PP account.Are you sure this was related to the purchase of the TV?Did you pay the $791 by Paypal?Was there Free Shipping on the TV?If a courier was involved the $11 may have been their charge for delivery.

HT201359 I have an unauthorized charge on my account for candy crush / king

I have an unauthorized charge to my master card account dated yesterday August, 20th 2013 for the amount of $2.16. This is not the first time this has happened. The order number is MHMLTVD17N.

Nobody else has access to your account or devices and may have made that in-app purchase ? If not then you can contact iTunes Support via this page (we are fellow users here on these forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Ok I wonder why i have 2 apple charges on my account and I only received 1 receipt

is this fraud???

Have you purchased two items, and have you checked the purchase history on your account, does the receipt have two items listed on it ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it, click on that and you should then see a list of your purchases. On your iPad you can view the last 90 days purchases via http://reportaproblem.apple.com
Or did you add or change your credit card details on your iTunes account ? Each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702

HT1933 How do I find charges to my account?

I have over $200 charged to my account that i suspect my kids had something to do with - however, they both deny, saying they have only downloaded free games....HELP!

change the password

HT201359 Why have I been extra charged for an app and have been billed twice for the same app?

Why have I been extra charged for an app and have been billed twice for the same app?

We are are fellow users here on these forums, you're not talking to iTunes Support here, we won't know why.
I don't know what you mean by 'extra charged' (have you made in-app purchases within the app, or are you in the US and need to add on your state's sales tax to the listed price ?), or have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
If you've been double-charged then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com .
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I have unknown charges on my account. How can I tell what I am being charged for?

I would like to know how to tell what I am being charged for. I have two .99 charges on my bank account and I am unsure as to what they are for. One in particular is from today and I have not purchased anything. I did do some app updates. Am I being charged for updating a purchased app?
I would like to know how to get the specific information of purchases that are appearing on my bank statement. I have tried searching for the reference number from my statement but did not find anything.
Thank you!

It could be:
iTunes Store & Mac App Store: About credit-card authorization holds
You could contact itunes support and ask. Click Support at the top if this page, then click the link under Contact Us

I have a balance on my ITunes account, but when I try to purchase music, it says my credit card will be charged. Why can't I see my balance

I have a balance on my ITunes account, but when I try to purchase music, it says my credit card will be charged. Why can't I use my current balance? and why does't it show up in the ITunes store account. It appears on my IPhone.

Well no, not from my experience. Last night, with a balance of about $42 in the iTunes store (several gift cards this summer) I purchased a 4.99 app - credit card was charged, not the balance in the iTunes store.
Barb

HT1689 I have a credit in my itunes account but when making a purcahse it is asking for my credit card info. I don't want it charged to my credit card, I want to use my account credit. How can I do this?

I have a credit in my itunes account but when making a purcahse it is asking for my credit card info. I don't want it charged to my credit card, I want to use my account credit. How can I do this?

Hello, Lynne.
Thank you for visiting Apple Support Communities.
Here is a helpful article that explains how iTunes purchases are billed.
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
When using iTunes to purchase content for the first time on a new device, it may require you to verify your payment information as a way to authenticate your device. If this not a new device attempting to access iTunes store and prompting you provide payment information, there could be an outstanding balance. This article will show you how to verify you purchase history and invoices.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Also, you can change the payment method as none as long as there isn't an outstanding balance on the account.
iTunes Store: Changing account information
http://support.apple.com/kb/ht1918
Hope this helps,
Jason H.

I have a download that was charged to my account in stead of my itunes card.

I have a download that was charged to my account in stead of my itunes card.

Mamapre,
You should open a new discussion when you have an issue separate from the original poster so you can get your own attention.
In this case what most likely happened was your bank is declining the charge so its showing up as a pending authorization hold. You should see the available balance go back up after a few days if this is the case.
The bank has the abillity to immediately dismiss authorization holds as they are the ones holding the money out of your account in case the merchant (iTunes) decides to take it. In this case they will probably advise you to wait until it automatically drops off.
More info: http://support.apple.com/kb/HT3702
Be advised this happens when you have an unpaid order on your account, you can fix this by paying for the order from your purchase history:http://support.apple.com/kb/HT2727 (use a card that wont be declined or add a iTunes Gift Card)
If several business days go by and your money hasn't returned you should contact iTunes again to see if they have additional information about the charges.
You can contact them here: http://www.apple.com/support/itunes/contact/

HT204088 A minor has charged alot of charges on my account. Was wanting to know if there is a way I can have them taken off?

I have a lot of charges on my account. It was a minor that did it. Was wanting to know if there is a way I can get it taken off?

Click here and ask the iTunes Store staff for a refund.
(104722)

Why charged me twice for the same item? They have withdrew money from my bank account for the second time about half an hour later after the transaction was completed leaving me overdrawn.

Why charged me twice for the same item? They have withdrew money from my bank account for the second time about half an hour later after the transaction was completed leaving me overdrawn.

Hi Benjamins,
I've checked your account—you have two ExportPDF subscriptions. One placed on October 20 2013, and the other placed on October 11 of this year. So, you were probably charged the auto renewal for the subscription placed in 2013, and then the new charge for this year's order.
Please Contact Customer Care so that an agent can help get things situated for you. There's no reason to have two subscriptions to the same service, so an agent can help you cancel one, if you'd like.
Best,
Sara

I have been receiving charges from apple itunes and nothing has been purchased. Trying to talk to someone live is a nightmare. How do I get ahold of someone to help me with these charges before they start to really negatively effect my bank account?

I have been receiving charges from apple itunes and nothing has been purchased. When I look at the charges on my online banking a phone number is provided, but when I call that number it tells me to go to the web site. Trying to talk to someone live is a nightmare. How do I get ahold of someone to help me with these charges before they start to really negatively effect my bank account?

You've checked the purchase history on your account to see what app(s) they are from ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases. And you haven't got any auto-renewing subscriptions : http://support.apple.com/kb/HT4098 ?
If you haven't made them, and nobody else has access to your account or devices and may have made them, then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I have an extra charge on my account $ 19.99 why?

Similar Messages

Maybe you are looking for