I have an hardware issue with my iphone 5 64gb. its lock button in not working. for a fact i know that it can be replaced but my question is this that do they require the bill or anything to replace or they only require the phone in usa
i have an hardware issue with my iphone 5 64gb. its lock button in not working. for a fact i know that it can be replaced but my question is this that do they require the bill or anything to replace or they only require the phone in usa
Warranty and support is only valid in the country of origin. The only exception being the EU where a device bought in any EU country can get warranty or service in any EU country.
Warranty is determined by device (serial number), no documentation required.
Apple does not repair devices, they replace them. For that reason, ensure the device is backed up and any pictures take with the device are copied off the device prior to going in for service.
Similar Messages
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HT1430 How can you restart your iphone if your lock button does not work?
How can you restart or turn off your iPhone if the lock button does not work?
The best way is to let the battery die. Or you can reset the phone settings which restarts everything.
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hello there, i have a major issue with my iphone 3g, it ran out of battery yesterday and now it won't charge or turn on at all, can anyone help??
Apple Does Not recommend that. Please Read.
http://support.apple.com/kb/HT1490
From that article
"Portables with built-in batteries"
Current Apple portable computer batteries are pre-calibrated and do not require the calibration procedure outlined in this article. These computers use batteries that should be replaced only by an Apple Authorized Service Provider.
MacBook
MacBook (13-inch, Late 2009) and later
MacBook Air
MacBook Air (all models)
MacBook Pro
MacBook Pro with Retina display (all models)
MacBook Pro (13-inch, Mid 2009) and later
MacBook Pro (15-inch, Mid 2009) and later
MacBook Pro (17-inch, Early 2009) and later
Thanks.
Allan Mac wrote:
Apple recommend calibrating the battery when you buy a new Macbook and then every few months, or monthly if it used on mains all the time. This, as Apple says is to keep the battery operating at maximum efficiency. When the battery discharges and shuts the macbook down, it still has reserve power for a good number of hours. There is also a logic board battery to hold various settings.
I rather think I will take Apples advice on using their equipment not yours, but I would be intrigued to discover what is it you know that Apple doesnt about its batteries?
Allan -
I have the iphone 5 and my lock button does not work. Can apple fix it or give me a new one. Can they still give me a new one even if I didn't buy my iphone 5 from them I bought it from verizon
Alread asked and answered in your previous post - please do not post the same thing multiple times in multiple forums.
https://discussions.apple.com/thread/5164919 -
i have an iphone 4 and my internet has not worked for a good 10 months, why wont it work? My dad pays for my data plan, so its not that i dont pay the bill. I've even tried to rest my net work settings, and that did not work. I went to AT&T and they said that the only way to fix it was to buy a new phone, and im not going to buy a new phone with out my upgrade. someone, please help!
Hey lilmissindian!
I have an article for you here that will help you troubleshoot this issue:
iPhone: Troubleshooting a cellular data connection
http://support.apple.com/kb/ts3780
Thanks for coming to the Apple Support Communities!
Cheers,
Braden -
My iPhone's screen black, it does not work and I tied to hold press power and home press but it did not work? By the way for seconds I saw iTunes cabal simple, but unfortunately, I do not have backup for my iPhone in my mac, so how can I restore my iphone without loss my date?
Thankslbryan1987 wrote:
I dont want the button problem solved i need to know how to restore the phone without using that button or going into settings
You don't in the condition it's in. You will either have to get the phone replaced by Apple or pay a 3rd party to repair it.
there seriously should be more than two ways to solve this other wise apple is useless and we will never buy another apple product.
Seriously? It's physically broken! -
When I navigate web with Firefox my Thinkpad trackpoint center button is not working. With other web browsers it works well. Where is the problem in firefox, how to enable TrackPoint center button?
I have exactly the same settings in Options (in both computers)
for history, these 2 add-ons and all other stuff in Options. The only difference is that on 1 pc sessions can be saved and closed tabs can be reopened, on other main pc they stopped to work. + no any other add-on that does similar things works on this pc.
It is also interesting that I can reopen closed visited sites from History Panel, but not by pressing the Button. For now I only manually bookmark links to a temporary folder.
Recently (some 2 month ago) I pressed x and Firefox closed all tabs without saving them without displaying save & quit pop up.
so I changed 4 settings in about.config
browser.tabs.warn on close true
browser.warn on quit true
browser.warn on restart true
browser.show.quit warning true
but the problem with sessions appeared only 1 week ago.
So I guess the problem is not with the History settings or other settings. Seems that something responsible for button or for storing info about tabs/sessions got corrupted. :( -
Will apple replace my phone with no cost if my lock button has stopped working??
will apple replae my phone with no cost if my lock button has stopped working? iphone 4
Welcome to the Apple Support Communities
Only if the iPhone is in warranty. If not, you will probably have to pay for a refurbished iPhone (Apple doesn't repair iPhones and return them to you). See "Warranty & Service Pricing" > http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne -
I bought my iphone 5s a week before and now its volume "up" button is not working when pressed.Does anybody know what to do to make it work?I have a one year warranty.Should i give it to apple retail shop or is there any way to solve this problem?
IF it is a manufacturing defect and you bought the device from Apple or an authorized Apple retailer, then take it into Apple.
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Apple has a problem and the cant solve it. I had some very important call but this new iphone just shut down on me and wont turn on i tried everything u can find in apple support nothing works for me. Anyone know what i can do?
I would instead say you have a problem since nearly all IPs work as advertised. IF you do have a bad phone, take it into an Apple store and get a replacement. Hope you didn't jailbreak your phone though as Apple probably will tell you, you broke it, you fix it.
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I've an iphone 4, its headset jack is not working properly, when i insert the earphone no sound is coming, but when i keep the earphone little out i can hear the sound but very low sound is coming out, I've never dropped my iphone please help...
bunjamin wrote:
There is now a new line in BBM that wasn't there before which covers the message that I am typing, so I can't actually see what I am typing.
Hi bunjamin,
just go to BlackBerry World, and update all your apps including BBM.
bunjamin wrote:
Every time I unlock my phone, my screen enlarges so I can't really see much on the hub/notification screen and it defaults to the hub which it didn't do before).
you can turn off the magnifying glass :
device settings >> accessibility >> magnify mode >> OFF
you can deactivate the "reset to Hub view" :
hub >> overflow (bottom right button) >> Settings >> Display and actions >> Return to Default View When Idle >> OFF
bunjamin wrote:
my ringtone is much softer than it was previously
yes, BlackBerry has acknowledged this bug in this article from the public knowledge base:
KB36755 After upgrading BlackBerry 10 OS to version 10.3.1 the volume for notifications is noticed to be significantly lower than in the previous version
The search box on top-right of this page is your true friend, and the public Knowledge Base too: -
Hi guys i have an macbook 13 late 2007 and does not work when i start it up all u can see is blank white screen and after that its keep bepping high peech tone 3 times i was thinking the hard drive but im not too sure please guys help.
Try to reset the PRAM first then go from there.
http://support.apple.com/kb/HT1379 -
My iPhone 5 lock button is not working
Dear sir,
My iPhone 5 lock button is not working please give me an new iPhone I given an compliant on apple store in Bangalore in imagine store in Mastri mall there not responding to my complaint please I suggest you to please replace an iPhone to new one please I suggest you my sleep wake button is not working from few days I love my iPhone please I suggest you to give an new iPhone I thought apple will sought out my problem please I request you I am from Bellary Karnataka India please I request you sir ....pleaseHi Atique ur rehman,
Thanks for your query.
If the sleep wake button on your iPhone is unresponsive, first try and reset all setting by going to Settings>General>Reset>Reset All Settings.
If this does not resolve the problem, I would sound more like a hardware based issue.
I would recommend that you contact AppleCare so they can run further tests and diagnostics to help you solve your solution better.
If you can also access an Apple Store Genius Bar or Apple Authorized Service Center, that would be much better.
Go to https://locate.apple.com/country for further support with your device!
Thanks,
KL -
My iphone 5 lock button is not working. What should I do now? I bought it in feb 2012
Hi Atique ur rehman,
Thanks for your query.
If the sleep wake button on your iPhone is unresponsive, first try and reset all setting by going to Settings>General>Reset>Reset All Settings.
If this does not resolve the problem, I would sound more like a hardware based issue.
I would recommend that you contact AppleCare so they can run further tests and diagnostics to help you solve your solution better.
If you can also access an Apple Store Genius Bar or Apple Authorized Service Center, that would be much better.
Go to https://locate.apple.com/country for further support with your device!
Thanks,
KL -
i updated my iphone 5 to 6.1.2 and my lock button will not work anymore and idea what i can do to fix this or what i can do to get it fixed
I'm having similar issues with my phone. I got my first iPhone recently, only had an iPod touch gen4 for a little over a year. Updated to 6.0.2 when we got the phone (iPhone 5) a few days before Christmas. When I got home on the evening of January 11, my phone would not connect the router anymore. I was able to get it to connect after resetting the phone and the router, updating the router, and manually connecting. That laste for a few minutes and then wouldn't work anymore. I live in an area with very limited service, we have a network extender installed to help, and I am barely getting a 3G signal at times.
My wife's iPad 4, my touchiPod 4, and all of our laptops are working just fine on the router. When I dropped my kid off at school today, I noticed that I am not even seeing the school network anymore from the parking lot where before I got 3 or 4 bars and could connect to their wifi when I was there. Today my phone goes back and forth between seeing my home network but not connecting, to not even seeing the network at all even from the same room that the router is in.
Hope Apple fixes this problem soon..............
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