I have an HP Pavilion g7-1070us with missing product info in the Support assistant.

I have tried everything. Can someone help?

Hi,
Boot into the bios (computer setup) and look on the main screen for the product information. It should look similar to the below image depending on the bios version.
Is the information for your laptop as complete compared to the above image? If not, which fields are missing?
What is the bios version listed for your laptop?
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT

Similar Messages

I have an HP Pavilion g7-1070us notebook computer. Recovery software included with the computer gav

I have an HP Pavilion g7-1070us notebook computer with Windows 7 as the operating system. The computer is a year and a half old and has never had problems. The recovery manager software included with the computer gave me an option to delete the recovery partition on the computer. I used to recovery manager software to delete the recovery partition from the computerr. Immediately after the recovery partition was deleted, all sorts of problems developed with the computer and Windows eventually crashed. I have attempted to reinstall Windows with the recovery discs I created with the recovery manager software on the computer. When I attempt to reinstall Windows with the recovery discs, I get the following error message screen.
"Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:
1) Insert your Windows installation disc and restart your computer.
2) Choose your language settings and then click next.
3) Click repair your computer.
If you do not have this disc contact your system administrator or manufacturer for assistance.
Windows Boot Manager
File:\Boot\BCD
Status: 0xc0000225
Info: An error occured while attempting to read the boot configuration data."
I have no system administrator as this is a single home computer. This computer is not connected to any computer network. No hardware or software changes were made to this computer for months prior to this problem occuring. No other indication of any other problems were observed prior to the use of the recovery manager software on the computer to delete the recovery partition. I sincerely regret using the recovery manager software to delete the recovery partition from my computer now.

Hi,
Assuming this is just a problem with the recovery media, here's an alternative option you could try.
Before trying the following, make sure you can still read the 25 Character Product Activation key on your Windows COA label ( 5 blocks of 5 alpha/numeric sets ).
An example of a COA Label can be seen Here.
You can create an installation disc yourself using another PC - just download the correct Disc Image ( this must be the exact same version that originally came with your notebook - if your not certain, your notebook is listed as coming with Windows 7 Home Premium 64bit ) from the link below and use an application such as ImgBurn to burn the ISO correctly to a blank DVD - a guide on using ImgBurn to write an ISO to a disc is Here. These Images are clean and from a well-respected source, however there are only limited versions available.
Windows-7 sp1-iso-official-32-bit-and-64-bit
Use the disc to perform the installation, enter the Windows activation key found on the COA Label when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.
http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx
Any additional drivers and software you may need can be found Here.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

I have an HP-Pavilion Vista PC with MS Office 2007 and Service Pack 2. Each time I try to save a Wo

I have an HP-Pavilion Vista PC with MS Office 2007 and Service Pack 2. Each time I try to save a Word or Excel document I get the “Not Responding” message. The “Word is saving……” bar at the bottom does not show any progress. On clicking the document I get a faded version even when in Safe Mode. Somehow the document appears on the Desktop where I tried to save it. On trying to open the saved document, even as administrator, I get the following ”File in Use” message:
“The ….docx is locked for editing by….” and I am asked three questions including:
“Do you want to open a Read Only copy” yet on clicking “Yes” I am able to edit the same document.
On trying to save to a different location I get the message:
“Your autocorrect file MSO 1033.ad could not be saved. The file may be read only or you may not have permission to modify this file.”
The same message stating FILE12\1033\MSO.ACL MSO 1033ad recurs with new Excel documents.
How can I correct this problem?
PS
Worse still, the HP Advisor icon that appears on startup does not load successfully while showing the message: “Access to the path Hewlett-Packard\HD Advisor is denied”.
What can I do about it?
ZDK

I'm having the same issue, allowing guest access on the share did change the logs I'm getting in Samba. Earlier on it was giving errors on the inability of guest access to the share.
============================================================
[2008/01/29 13:05:47, 0] /SourceCache/samba/samba-100.5/samba/source/lib/fault.c:fault_report(37)
INTERNAL ERROR: Signal 11 in pid 4204 (3.0.10)
Please read the appendix Bugs of the Samba HOWTO collection
[2008/01/29 13:05:47, 0] /SourceCache/samba/samba-100.5/samba/source/lib/fault.c:fault_report(39)
============================================================
I also noticed that the temporary file that is created by office is not removed after the attempt to safe the file. (something like: ~$filename).

I have an HP Pavilion zv6000 laptop with which I have used iTunes for years. I downloaded iTunes version 11.1.4.62 and rcvd error msgs (Apple Mobile Device failed to start. Verify sufficient privileges to start system svc. Then a MSVCR80.dll not found.???

I have an HP Pavilion zv6000 laptop with which I have used iTunes for years. I downloaded iTunes version 11.1.4.62 and rcvd error msgs (Apple Mobile Device failed to start. Verify sufficient privileges to start system svc. Then a MSVCR80.dll not found.???

Hello Don,
Thank you for the details of the issue you are experiencing with iTunes. I suggest removing iTunes and all related components and reinstalling iTunes for the issue you described. The following article has steps to do this(it is important to remove all components in the order listed):
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
I recommend continuing with these articles if you continue to experience issues with iTunes:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/TS1567
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thank you for using Apple Support Communities.
Best,
Sheila M.

I have two Apple IDs - one associated with iPad and iPhone and the other associated with iMac and MacAir. I am going to lose the former e-mail address imminently and would like to associate all devices with just one ID. How do I do this? Thanks

I have two Apple IDs - one associated with iPad and iPhone and the other associated with iMac and MacAir. I am going to lose the former e-mail address imminently and would like to associate all devices with just one ID. How do I do this? Thanks

Thanks - I guess it is like there were two of me!
I bought the iPhone first and it seemed natural to link it to the (work) e-mail address which was in constant use. The iMac for home use came next and it seemed natural to use my home e-mail address, particularly as I knew by then that I would lose the work address after my imminent retirement. The same logic went for the recent puchase of the MacAir. I am not sure what happened with the iPad (also a recent purchase) - iTunes seemed to puch me towards the same ID as the iPhone.
It is not a huge problem - just makes my persona look schizoid! Otherwise very happy with everything Apple.

I have 2 ipod touches. I backed up the new one with old's info. The old one will not unlock with the password I had wrote down and I tried my new ones password. How can I reset the old ipod without affecting the new one and how can I unlock the old one?

I have 2 ipod touches. I backed up the new one with old's info. The old one will not unlock with the password I had wrote down and I tried my new ones password. How can I reset the old ipod without affecting the new one and how can I unlock the old one?

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software

I have Dreamweaver CS3 on a PC with Windows Vista SP2. The program recently began to hang when opening previously created HTML files. How do I fix this?

I have Dreamweaver CS3 on a PC with Windows Vista SP2. The program recently began to hang when opening previously created HTML files. How do I fix this?

Hi rmarchione,
Can you try restoring preferences and let us know if it helps?
Restore preferences | Dreamweaver CS4, CS5, CS5.5, CS6
Thanks,
Preran

I have a carrier unlocked iPhone 4 with iOS 6.1. The carrier is Straight Talk. I want to restore it, if I do so, will it delete my APN profile?

I have a carrier unlocked iPhone 4 with iOS 6.1. The carrier is Straight Talk. I want to restore it, if I do so, will it delete my APN profile?

Yep, but just add it back when you're done restoring.

I have a mac 10.5.8 with leopard i would like the newest one do i have to upgrade all of the previous first?

I have a mac 10.5.8 with leopard. I would like the newest does that mean i have to upgrade all the ones before?

If you have a PPC (G4 or G5) iMac you can not upgrade any further.
If your is an Intel based iMac:
Start by checking if you can run Snow Leopard:
Requirements for OS X 10.6 'Snow Leopard'
http://support.apple.com/kb/SP575
(NB: PowerPC applications can still be run in Snow Leopard using Rosetta, but they will not work in later versions of OS X. For detailed information see this user tip: https://discussions.apple.com/docs/DOC-6271 )
The OS 10.6 Snow Leopard install DVD is still available for $19.99 from the Apple Store:
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
and in the UK:
http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
Before installation you should back up all your data.
When you have installed it, run Software Update to download and install the latest updates for Snow Leopard to bring it up to 10.6.8, or download the combo update from here:
http://support.apple.com/kb/DL1399
Check via Software Update whether any further updates are required, particularly to iTunes (you will need the latest version in order to synch with mobile devices).
You should now see the App Store icon in iTunes, and you now need to set up your account:
http://support.apple.com/kb/HT4479
You can now upgrade to Yosemite OS 10.10 for free IF you have one of the following Macs, with not less than 2GB of RAM, and at least 8GB of available space on your hard drive:
Yosemite will run on the following Macs:
iMac (Mid-2007 or later)
MacBook (13-inch Aluminum, Late 2008), (13-inch, Early 2009 or later)
MacBook Pro (13-inch, Mid-2009 or later), (15-inch, Mid/Late 2007 or later), (17-inch, Late 2007 or later)
MacBook Air (Late 2008 or later)
Mac Mini (Early 2009 or later)
Mac Pro (Early 2008 or later)
Xserve (Early 2009)
The requirements for Yosemite are the same as they were for OS X 10.9 Mavericks,
iCloud system requirements:
http://support.apple.com/kb/ht4759
If you cannot run Yosemite you can purchase the code to use to download Mavericks from the App Store (requires an Intel-based Mac with a Core 2 Duo, i3, i5, i7 or Xeon processor and 2GB of RAM, running the latest version of Snow Leopard):
http://store.apple.com/us/product/D6106Z/A/os-x-Mavericks
or Mountain Lion:
http://store.apple.com/us/product/D6377Z/A/os-x-mountain-lion
Getting your Mac ready for a major update like Yosemite:
http://www.macworld.co.uk/how-to/mac-software/how-get-your-mac-ready-prepare-for -os-x-yosemite-release-how-to-download-yosemite-3521995/
Detailed review of Yosemite:
http://arstechnica.com/apple/2014/10/os-x-10-10/

I have been fighting a losing battle with iDVD. What is the latest version and how can I obtain it?

I have been fighting a losing battle with my copy of iDVD. What is the latest version and how do I obtain it?

The latest and last version of iDVD is 7.1.2. iDVD 7 is included in the boxed disc of iLife 08, 08 and 11. You can get copies of them at Amazon.com.
The History of iLife
Version
Intro
Cost
OS
IPhoto
iWeb
iMovie
iDVD
iTunes
Garageband
iLife
01/03/03
$49
10.1
2
3
3
3
iLife 04
01/06/04
$49
10.2.6
4
4
4
4.2
1
iLife 05
01/11/05
$49
10.3.4
5
HD 5
5
4.71
2
iLife 06
01/10/06
$79
10.4.3
6
1
HD 6
6
6.0.2
3
iLife 08
08/07/07
$79
10.4.9
7.0
2.0
7.0
7.0
4.0
iLife 09
01/06/09
$79
10.5.6
8.0
3.0
8.0
7.0.3
5.0
iLife 11
10/20/10
$49
10.6.3
9.0
3.02
9.0
7.1
6.0
No matter what iLife version you purchase you'll need to run the latest updater which is availalbe from the Apple Downloads webpage.
OT

HP Pavilion g7 can't find or re-install HP Support Assistant & HP Solution Center

After a week or so ago, I discovered my printer could no longer scan. Made several (& I mean several) attempts at following the instructions to install the full driver for my HP Photosmart C7180 printer.
I then ordered the full drive CD for Window 7 (64) from HP and I am still having problems.
After going around and around trying to get it to work; uninstalling and re-installing everything listed in the Support & Downloads on the HP website. I discovered both my HP Support Assistant and my HP Solution Center are no longer on my computer. They won't re-install either following the instructions per HP Support & Download on HP's website.
I have no clue how to get things straightened out.
The most frustrating thing is there seems to be many other people with printer/scan problems even with other printers. Everything I have read so far as a solution to their problems is the same thing I have been trying to do.
Someone please enlighten me?
Hp Pavilion g7 1000 CTO
Window 7 Home Premium (64)
Hp Photosmart C7180

Hey Fasteddie0747,
I understand you are having an issue with the HP Support Assistant & HP Solution Center installing on your Hp Pavilion g7.
Here are some step you could check on your Computer,
Click the Windows icon, type services in the Search box, and then click or tap View Local Services. Scroll down to the Windows Installer. Startup type should be - Automatic, and Service Status should be - Started
restart the computer and try installing again.
Please feel free to contact me if you have other questions
Thank you
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Hi i have pap2,i know to configure but need some info about the service providers in india

plz help me in telling the service providers in india i used net4 phonewala before but want to use other service provider now..i have atleast 40 packs pap2 but dont know what to do with those...can i sell them ..plz help me

netphonewala should unlock the units first. If the devices are locked or provisioned with them then you will not be able to use them with any other provider. The current ITSP where the devices are registered will be the ones to unlock the units.

HT1459 cannot download itunes to my computer have received error message that cannot download and open itunes because the support piece did not download....please help

Question: I cannot successfully download itunes to my computer I have tried several times and every time after the download it says that I was unable to get the support piece and therefore cannot open itunes......please help.

With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)

Dead dv6-7214 with MSATA C DRIVE after hp support assistant loaded new bios update. 5-18-13

I postponed a bios update because that makes me nervous. Apparently for good reason.
Today I let the nag proceed with bios update on my dv6-7214 running win8.
It said it was doing a system restore point, but that seems to have been useless.
The notebook had a black screen after an hour of "rebooting", so I powered down.
Power on still black screen.
No response to any keys prerssed after power on, such as esc key.
I read several posts regarding needing to roll back bios updates, which doesn't say much for HP
that this is a recurring problem.
I am NOT getting a blue screen, not getting anything at all.
Is there a way to roll back a bios short of shipping it back to HP?
I did not write down the bios version, just trusted it was needed. Wont be letting hp support assistant to run anything else.
I guess i will uninstall HP support assistant, if i ever get my computer back to the point it can turn on.
Cant think of any software bug as bad as the one loaded by hp into my bios.
Anyone? How do a reset the bios with a totally unresponsive notebook?
This question was solved.
View Solution.

Thanks chryig, but no that did not work.
Hp support emailed the same solution.
The dv6-7214 has an msata slot, which can be configured as C drive, which I did with an msata ssd.
The drive which came with the laptop was in the sata slot, as usual, but was not C drive.
I found someone posting identical problem, black screen, (not blue screen) no error messages, just bricked.
They also has an SSD C drive.
I tried temporarily moving the msata to the sata slot (with an adapter). This allowed the bios to complete
its update.
So it isnt the Bios that is broken, but the Software to perform bios update is broken.
Update (bios) fails if the C drive is anywhere but the sata slot (or perhaps the c drive must be drive 0).
Hopefully HP will fix this problem. Many HP laptops are sold "upgraded" with additional disk via
value added reseller. Since there are only 2 sata slots and 1 msata slot the C drive can be in, it
should be possible for the update bios software to handle this small number of possibilities.

HT4059 I paid for and downloaded two books. I have receipts. They were only a few pages. Following the support process produces the same result. Anyone having this issue?

I paid for for and downloaded two books. I have receipts. They were only a few pages of the book downloaded when I opened the book in my library. The support process suggested a fix but the same outcome occurred. Is anyone else aware of a way to obtain the books?

I paid for for and downloaded two books. I have receipts. They were only a few pages of the book downloaded when I opened the book in my library. The support process suggested a fix but the same outcome occurred. Is anyone else aware of a way to obtain the books?

I have an HP Pavilion g7-1070us with missing product info in the Support assistant.

Similar Messages

Maybe you are looking for