I have an HP Photosmart c309n and it continuall​y goes offline. Please help.

I bought an HP Photosmart Premium Wireless c309n printer and it will not stay online.  I have spent at least 2-3 hours this week trying to fix it.  I am really getting disgusted even though I love HP.
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Print a Wireless Network Test from the Network menu of the front panel.  What does it say about the wireless radio?  Does it list several wireless networks in your area?
What router are you using?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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