I have an HP Photosmart Premium 309g-m all in one that is not printing.

I turned it off and on but the trouble shooter is saying it is turned off. The wireles connection light is lit so I am at a loss as to what to try next.

From the front of the printer: Setup > Network < Wireless Network Test Report. What does it say about its wireless radio?
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I am employed by HP

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How can I install my printer HP Photosmart Premium C310 e-All-in-One printer without CD?

I got it 2 weeks ago, but my laptop don't have CD-drive. When I go to Software & Driver downloads and write my type C310b it always open me for type C310a with note:If your operating system is not listed, HP does not have software or driver downloads available for this product in that operating system.
can someone help please? HP have very bad support.

You didnt state what operating system your using so I am unable to give you the direct download link. Here is the link to the 310b driver download page, you just need to select your operating system from the list:
Software & Driver Downloads - HP Photosmart Premium e-All-in-One Printer - C310b
Hope this helps!
Sean
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HP Photosmart C6300 All in one series is not printing

I have replaced all cartridges, and gone through the troubleshooting program for Ink System Failure with no success.
I have the HP Photosmart 6300 printer. I need your help.
Loreen Brigham

Hello Loreen,
Can you try printing a testpage by pressing Setup»Tools»Printer Status Report. Please scan this page and add it to your post by clicking the insert/edit picture button, so that i can have a look at it.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

Use of hp Photosmart Premium Fax e-All-In-One C410 Series Printer On Second Computer

I have recently purchased new hp Pavilion dv5 laptop and photosmart C410 printer. Have loaded printer software onto computer and it works fine. Both of these are running in a wireless network. I would like to hook a second laptop that is running Vista to the new printer on a wireless basis also. The second laptop needs to print only, don't have to print photos, scan or copy.
Do I need to buy or download software to do this?
This question was solved.
View Solution.

Hello,
Just make sure the new compuuter is in the same network as your printer and install the Vista software either from the cd (if it says Vista on the disk) or download it HERE. And normally it should work fine.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

My HP Photosmart all in one C4480 will not print from PC

I can't get my printer to print from my computer. Everything shows it's hooked up fine and ready to go. Yet when I try to print, nothing happens! Driving me crazy. Not sure if this is simply a bad printer or what. I've tried everything from unplugging, unhooking, rebooting, reinstalling, updating drivers and everything else. I've run out of ideas. Any new ideas would be appreciated.

Oddly @FlaBoy34, I did not get a notification that you had responded. I do see now that the issue you were experiencing remains. I suggest calling us to discuss your in/out of warranty options.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Hp photosmart 3210 all-in-one - some colors not printing even after changing cartridges.

I recently had an issue while printing a document. the content was off colored and the error message said black was low. Changed the black cartridge and things just got worse from there. Still no black, cleaned the printheads, printed another test page and no longer had magenta or lt magenta. Replaced those as well. the only had yellow, magenta and lt. magenta. yellow was low as well, so now every cartridge has been changes.Tried to print document again and it printed in magenta and lt magenta. never have seen black again and the self test diagnostic page is printing in purple. What should be black showed up as purple with lines and yellow is a rainbow of mustard, magentas and purples. no other colors show up. WHAT IS GOING ON? have tried several times to align the printer but it always fails. Have cleaned the printheads several time and just get a mish-mash of colors (no black) and most of the time no writing. When I try to print in black only, I get nothing.
What can I do? It worked just fine prior to ink going out.

Did you get a resolution to your problem? The same has occured for me - only printing blues/yellows and greens. Was working fine until I replace the yellow cartridge and then it stopped printing reds.

My hp photosmart all in one 309a does not print PDF

I recently had to uninstall and reinstall the program, and now all prints fine EXCEPT Adobe PDF documents. Any Answers?
Thanks

Hi,
Sorry to take so long to reply. I was in San Francisco for the past week and only had my HP Touchpad with me. Try removing and reinstalling the HP Reader software program.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

HP Photosmart e-All-In-One C310a not printing black ink?

HP Photosmart e-All-In-One C310a will not print black ink. I've installed new genuine HP cartridges (original cartridges were also genuine HP). I've run through all troubleshooting processes, test pages, clean heads, alignment procedures, and other suggested forum fixes such as "removing all cartridges, powering down, removing power cord, reinsert power cord, power up and reinstall cartrdges" which seemed to work for some other HP customer, but not me. Any ideas? Or am I fortunate enough to have a DUD?
Please help....

Hope you a having a great day,
I am reaching out to probe if you still experience this issue. If you are, take the time to try this I might help,http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02187415&cc=us&dlc=en&lc=en&product=4231205&tmp...
I will do my best to assist you. If you are not experiencing this issue any longer you may disregard this post, although I will appreciate if you can take I little bit of your time and let me know.
Thanks
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

New router, lost connection to HP printer HP photosmart premium 309g-m

After connecting a new router , my apple macbook cannot connect wirelessly to the printer - HP photosmart premium 309g-m. . THe printer is connected to the same network as the computer - a printout that the printer does after the new network was found shows the printer is connected to the correct wireless network, but when trying to print it says printer not connected. I have managed to get it to print one or two pages intermittently, but most of the time the error message pops up that the printer is not connected. ANy suggestions please? i had no problems with this prior to connecting the new router.

Hi there @Bibi1405 , welcome to the forums!
I read about the issue you're facing with connecting your printer to your Mac, wireless. I have some steps I would like to suggest to you that may help.
In order, try these steps:
Mac OS X: How to reset the printing system
Repair disk permissions
Restart the Mac
Follow this guide to set the printer up: Setting Up the Printer OS X v10.7 Lion in for HP Printers
In addition, download this driver: HP Printer Drivers v3.0 for OS X
That should help you connect again!
Have a great day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Have a HP Photosmart Premium C310a printer, copier,scanner problem

Have a HP Photosmart Premium C310a printer, copier,scanner problem
When I try to scan it asks me for destination, PC or SD card, when you select PC it tells me to iniciate from the computer.
The printer was installed with the 3100 series drivers. i have no icons to inicate from the PC. I have downloaded an ran PS_AIO_07_C310_FSW_Full_Win_enu_140_246 which is supposed to be the correct software and drivers for this printer. When I process this application, there is no termination. It asks if I want to let it make changes to this computer, runs for a while and then disappers from active processes. Acts like nothing really terminated or even ran.
Printing and copying works perfect, only problem is with scanning. I have used the workaround of going to the printers IP address but this does not allow multipage scans.
i have windows 7 Home Preimum Service Pack 1 64bit operating system using Chrome as the browser. Printer is being used as wireless.

Hello keller123,
I see that this is your first time with us on the HP Forums. Please let me take a moment to say "Welcome".
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having some issues when it comes to scanning.
I suggest that you attempt to use the HP Scan software. Please click on Start and go to All Programs. Scroll down the menu until you see a Yellow HP folder. In the Folder you will see your printer listed. Click on the printer and you will then see HP Scan.
If this does not resolve your issue, please write me back.
If I don't hear from you today, I hope the remainder of your Wednesday is a good one.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

I have a hp photosmart premium c310. my printer works fine but i am having problems scanning.

I have a hp photosmart premium C310. I can print no problem but have recently tried to scan a document. I received the message 'Try starting scan from computer. Refer to documentation details'. This prompted me to look for the relevent file in order to scan from computer and it appears that the HP Solutions Centre has not downloaded properly. I have tried to reinstall software but each time the installation stops before it is completed. This appears on screen:
System check complete (Tick)
System preparation complete (Tick)
Installing software … configure product (Tick)
Installing item 7 of 7: Microsoft toolbar customized for HP ( at this point the program fails to complete installation)
Any help greatly appreciated.
ps I am using Windows 7 64 bt

riab, follow the link below and try using the full-feature software and drivers. I would be sure that before you do this that the printer is completely uninstalled and removed from your computer. Check in Programs and Features, Device Manager, and Devices and Printers.
http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?lang=en&cc=us&prodTypeId=18972&prod...
Let me know if this helps!

I have an HP Photosmart Premium C410. It worked great with Mountain Lion, but it doesn't with Mavericks. Can't install any printing s/w even though it's on the network. Anyone know why????

i have an HP Photosmart Premium C410. It worked great with Mountain Lion, but it doesn't with Mavericks. Can't install any printing s/w even though it's on the network. Anyone know why????

So, this post, as well written as it is, went totally ignored by the HP personnel that are supposedto be "helping" us poor novices? WOW! No wonder this crap gets thrown out of the house so often.
I have two HP network printers. An HP Officejet 4500 G510g-m, and a HP Photosmart Premium C410a, and they are the most unreliable pieces of "equipment" that I have in my network. This is absolutely trhe crappiest bunch of junk on the market. The only thing worse than these "devices" is the support from HP for them.
I also have a HP Photosmart C5280 AIO, and a Deskjet D2345 Printer. I have little, to no, problems with these two. The "flagships" of my network imaging are the worst, of the worst.

HP Photosmart Premium C310a printer that will NOT print in BLACK. It will print in color.

I have a Photosmart Premium C310 a printer that will NOT print in BLACK. I tried the unplugging the cord and holding # and 3 and it did not work for me. I, at first, purchased a new cartridge thinking it had run out of ink.........so now I am out $25.00.
Any other suggestions. It does print in color. HELP! HELP! The printer is not even 5 months old.

Can I ask are you based in the US?
Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Error message on my HP Photosmart C7280 All-in-One 'Wireless Radio not Working'

error message on my HP Photosmart C7280 All-in-One 'Wireless Radio not Working' My broadband is BT Infinity with a very strong signal throughout the house and my operating system is Windows XP. My printer will not connect wirelessly to my network, what can I do with respect to the error message 'Wireless Radio not Working'

Hello @GeoffH777 ,
Perfect! You are very welcome, I am very happy to hear the reset helped!
If you have a quick moment, please scroll back to my last message here and click the "Accepted Solution" button, so others can find our thread if they happen to run into the same issue.
Greatly appreciated, have a wonderful day!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Keep getting printer error message. Have apple compr using hp ohotosmart c4680 all in one printer.

I am having problems printing from my IMAC computer. I am using photosmart C4680 all in one printer. I have repeatedly uninstalled printer and reinstalled printer from original disc. Error message coming up when I attempt to print. Used to print from Hp officejet printer d145. I began having problems with it. I have discontinued printing from it and I have uninstalled software from that printer. Error message states "Library/StartupItems/HP All-In-One Communications" has not been started because it does not have the proper security settings" message comes up when starting up computer. How do I correct this problem?

I recommend that you take a look at the following document. It should help to resolve your issue.
hp printer/scanner/copier 900 series software/driver
Try that and let me know if it works for you or not. If it doesn't let me know what happened and I will see what I can do from there.
Best of luck,
Kyle
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I have an HP Photosmart Premium 309g-m all in one that is not printing.

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