I have an IMac desk top. Safari icon is down at the bottom, but nothing happens when I click it. How do I open safari. Was working fine earlier.
I have an IMac desk top. Safari icon is down at the bottom, but nothing happens when I click it. How do I open safari? Was working fine earlier.
You are in the iPad forum.
Open your Applications folder - find Safari in the applications, and double click on the icon in there. You may have a corrupt alias in the dock at the bottom.
Similar Messages
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Great to have an Apple community with knowledge to help.
Can anyone help with the question above.
Should I just reinstall itunes? If so will I just be able to transfer my music back into the program?
Thnx in advance community,
SatiyaThe icon in the dock is just a pointer (alias) to the application, not the application itself. If that pointer gets confused or broken the app won't open. Right click (control-click) the dock icon, select Options, then select Show in Finder. This should reveal the iTunes application in your Applications folder. Double click the actuall iTunes application and see if it opens. You could also open the Applications folder and see if iTunes is still there.
Let us know what you find. -
supposedly you can download or play songs using the icloud download button, a cloud icon with a downward arrow inside. But nothing happens when I click or double click on it.
You have to have music in your iCloud account to do that...when you open the Music app on your iPad, for example, you can access all music from iCloud that you have already placed in the iCloud or associated with iCloud. That is not for downloading music you have not already purchased or downloaded.
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After a HD crash, I have to reinstall Photoshop Element 12 and Premier Element 12. I still see the link in my purchases history but nothing happens when I click on the link. How can I get my softwares back?
Jeanval have you tried a different web browser? For more information on how to download your purchased software please see http://helpx.adobe.com/creative-suite/kb/find-download-link.html.
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I have OS X 10.7.5 and am trying to download mavericks v 10.9.1 but nothing happens. I log in and download shows but nothing happens when I click it. Any help? Ta
Its a 5.3 GB file. It might takle a while to download.
When done, it may open automatically, but the file will be in your apps folder
Grant -
IMac frozen? Cursor can move but nothing happens when I click
Hi there, I have an iMac (purchased in 2010) and all of a sudden whilst I was listening to music and the sound got distorted and everything crashed,
managed to force quit Chrome, Spotify etc. it said before chrome crashed that shockwave plug-in crashed.
cursor changed to rainbow pinwheel , now back to usual cursor.
tried to reboot usuing keyboard then Finder launched but it has frozen again
please helpHold down the Power button until the computer shuts down, then restart. Your life may improve a bit if you did not try to run Chrome, Spotify, Shockwave, and Skype plus whatever else you have loaded.
Things You Can Do To Resolve Slow Downs
If your computer seems to be running slower here are some things you can do:
Start with visits to: OS X Maintenance - MacAttorney;
The X Lab: The X-FAQs;
The Safe Mac » Mac Performance Guide;
The Safe Mac » The myth of the dirty Mac;
Mac maintenance Quick Assist.
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
Repair the Hard Drive - Lion/Mountain Lion/Mavericks
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilites Menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD disk icon and click on the arrow button below.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Restart your computer normally and see if this has helped any. Next do some maintenance:
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
Note: Alsoft ships DW on a bootable DVD that will startup Macs running Snow Leopard or earlier. It cannot start Macs that came with Lion or later pre-installed, however, DW will work on those models.
Suggestions for OS X Maintenance
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or later and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive.
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection I recommend using VirusBarrier Express 1.1.6 or Dr.Web Light both from the App Store. They're both free, and since they're from the App Store, they won't destabilize the system. (Thank you to Thomas Reed for these recommendations.)
Troubleshooting Applications
I recommend downloading a utility such as TinkerTool System, OnyX, Mavericks Cache Cleaner, or Cocktail that you can use for removing old log files and archives, clearing caches, etc. Corrupted cache, log, or temporary files can cause application or OS X crashes as well as kernel panics.
If you have Snow Leopard or Leopard, then for similar repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. Applejack does not work with Lion and later.
Basic Backup
For some people Time Machine will be more than adequate. Time Machine is part of OS X. There are two components:
1. A Time Machine preferences panel as part of System Preferences;
2. A Time Machine application located in the Applications folder. It is
used to manage backups and to restore backups. Time Machine
requires a backup drive that is at least twice the capacity of the
drive being backed up.
Alternatively, get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner
2. Get Backup
3. Deja Vu
4. SuperDuper!
5. Synk Pro
6. Tri-Backup
Visit The XLab FAQs and read the FAQ on backup and restore. Also read How to Back Up and Restore Your Files. For help with using Time Machine visit Pondini's Time Machine FAQ for help with all things Time Machine.
Referenced software can be found at MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Pre-Mavericks
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Mavericks and later
Open Activity Monitor in the Utilities folder. Select All Processes from the View menu. Click on the CPU tab in the toolbar. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file. -
Is there a way to uninstall and reinstall Facetime on Mac ? The present version simply doesn't work. It shows me no "Contacts'. Infact once I click Next after I login, nothing at all happens. The video works fine though, I can see ,myself. But I have used Facetime a couple of times in the past from this same MAC.
Hence I wanna know if there's a way to uninstall and reinstall Facetime. Infact it doesn't even allow me to uninstall Facetime , every time I try it says, 'your Mac OS X needs Facetime'. PLEASE HELP !!!deltajane wrote:
My iphone4 and my ipad mini were synced to my computer, but now I don't seem to be able to see all of my content nor my photo stream. I did see everything there several weeks ago, so I know it worked. How do I access those from my computer. I can't find how to sign on.
This is the article that will assist with this part of your post:
http://support.apple.com/kb/ht4486
deltajane wrote:
I signed on to iCloud, but it only shows the icons for Mail, Contacts, Calendar, Notes, Reminders, Find Phone, Numbers, Pages and Keynotes. Where's everything else ?
What you've outlined in this part of the post is all that icloud stores for you outside of the backup. If you want to restore from the icloud backup you will then have for all practical purposes a carbon restoration back to your device if you restore from the icloud backup.
deltajane wrote:
I want to delete photos that are on my iphone, by doing so from the computer, not my phone.
Syncing your device with itunes will then enable you to remove whatever photos you wish to remove from your device deleting them with the computer and not the iphone. -
i keep getting popup to upgrade safari or firefox when i go to get my yahoo mail..everytime, i have to click on no thanks and continue...
when i click on safari upgrade, nothing happens and I dont use firefox..
how do i stop getting that whole page everytime i go for mail?From your Apple menu drop down menu click Software Update.
Or open System Preferences then select Software Update > Check Now
You may be able to avoid the upgrade issue.
Check out this thread > Yahoo mail keeps asking me to upgrade...: Apple Support Communities -
I block pop ups except for allowed sites, but on the allowed sites, the pop up windows don't appear unless I use Exposé, then when I click on the one in Exposé, it just returns to the open Firefox browser.
Hi Tracy,
I don't suspect Malware yet, Id guess Disk corruption or failing Hard Drive with Files not found.
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward. -
I have iTunes on my old PC with Vista and it works fine. Now I need the newest version for my new PC, but iTunes does not seem to have kept up with Windows development. Do I need to turn off Norton? But the download window disappears like lightning! I have searched the PC for the file, but it can't find it. Help please!
Hello,
Sorry for the trouble. I do not think your Norton product will block you from downloading the iTunes version.
Can you try the steps mentioned in this thread: https://discussions.apple.com/thread/5821627
Let me know if it helps!
Thanks!
Vineeth
Norton Support -
i can not chat or private message, i can post to others. what do i do
Your UserAgent string in Firefox is probably messed up by another program that you installed. <br />
[http://en.wikipedia.org/wiki/User_Agent]
type '''about:config''' in the URL bar and hit Enter <br />
''If you see the warning, you can confirm that you want to access that page.'' <br />
Filter = '''general.useragent.''' <br />
Right-click the preferences that are '''bold''', one line at a time, and select '''''Reset'''''. <br />
Then restart Firefox
Once that is fixed, see if chat and private messaging are still giving you a problem. -
I have an iMac desk top, iPad, and two iPhones. Someone (a family relative) has somehow copied text messages, and possibly emails from our iPhones, and sent them to other people. He has had access to my wife's iPhone numerous times. Can I check our iPhones to detect any surveillance apps(bugs) on them?
Whose Apple ID are you using? It sounds like whoever co-opted the account may have changed the security questions as well.
Follow the instructions here: http://support.apple.com/kb/HT5665
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email address
sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID password
contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account. -
The bottom part of my iPod Touch screen isn't responding but I can slide to unlock the screen and slide the icons at the bottom but I just can't click on them, anyway to solve this?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
Ok, new to this forum. I pad 2 FaceTime, new user.
Have list of favorites in the face time app, but when hit edit at top of list, red circles appear, but nothing happens when touch delete,
The delete red oval appears for fraction of second.
This has to be software issue???
ThxClick the Home button
Then double click the home button again
Hold your finger on the Phone App until it wiggles
Click the minus button
Reopen the App and try again -
After uploading to the cloud, i lost access to some of my songs. The library still shows the information and there is a cloud download icon but the font color would seem to indicate it has been deactivated (i.e. nothing happens when I click on it).
Problem closed (although not resolved). After working with Apple support, no resolution was found. I asked for a refund of the iTunes match purchase price, which was granted. Interestingly the support tech, who was very nice if not particularly helpful from a technical point of view, spun the "resolution" of refunding my iTunes match purchase price as a positive one, here is a quote from the final email
"I'm glad to hear that you're not having issues with the songs you've purchased. Nothing makes Apple happier than to hear that our customers concerns have been rectified."
It is notable that I never had an issue downloading music directly purchased thru the iTunes store, the only issue that existed was downloading songs that I ripped from my CD collection and "matched".
I'm happy that I received my money back, however I wish that the iTunes Match service worked for me (I was looking forward to this service). I'm most upset at the time I wasted trying to fix this problem.
I'll now download music the old fashioned way: syncing with iTunes directly.
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